RiskXtraJune2019

x
RISKXtra
Meet The Security Company
on customer service and risk management. Our
security services are managed by a central
team from our Security Control Room in
Salford. The members of the team work closely
with those of local teams based at client sites.
Sodexo’s global subject matter experts and
partner organisations enable us to operate
security services across the world in a diverse
range of environments.
This is the eighteenth
instalment in a series
of articles for the
readers of Risk Xtra
where we shine the
spotlight on NSIapproved
businesses
for the benefit of risk
and security managers
who purchase security
guarding as well as
systems-focused
solutions. Answering
our questions this
time around is Jane
Farrell, head of
security for the UK and
Ireland at Sodexo
About the National Security Inspectorate
Risk Xtra: Can you briefly describe your
business’ activities and what you consider to
be your USP as an organisation?
Jane Farrell: In the UK and Ireland, Sodexo
delivers services that improve the quality of life
for its clients at some 2,100 locations in the
corporate, healthcare, education, leisure,
justice and defence sectors.
Sodexo provides a complete security offer
aimed at client organisations seeking a
customised response to their on-site security
needs. We work in strategic partnership with all
of our clients, combining high-quality electronic
and physical security solutions to deliver
results that are at once visible and measurable.
Sodexo has taken a leading position in the
security industry by providing our clients with a
next generation service that’s focused on
implementing prevention strategies instead of
over-corrective measures.
Our approach to security is based on systems
and processes that have proven effective in
providing a consistently high-quality service,
using a resourcing model based on our
practical experience in deploying an
appropriate number of officers who perform
their duties with diligence and a constant focus
The National Security Inspectorate (NSI) is a wholly-independent, not-for-profit
company limited by guarantee and operates as a UKAS-accredited certification
body specialising in the security and fire safety sectors.
For over 40 years, the NSI has served to protect businesses, homeowners
and the general public alike, raising standards by providing robust and high
quality audits of both security and fire safety service providers.
Risk Xtra: What do your clients value most
about the services you deliver?
Jane Farrell: Our people are critical to the
success of our business, ensuring that our
clients’ expectations are understood and met.
Through their hard work and commitment, we
are viewed as a trusted security partner by our
clients rather than just a supplier of manpower.
Our robust processes and deliverables, along
with the company’s accredited standards and
extensive industry knowledge, enable our
clients to put their trust in our ability to deliver
the standard of security they expect. We’re
often credited during periods of transition –
such as the mobilisation of new contracts – for
maintaining a high level of service throughout
the change process.
We give our clients the confidence that the
resources and competences are in place to
manage staffing issues if a risk was presented.
It’s particularly important to us and our
clients that we work closely on strategic forums
with the Security Industry Authority (SIA),
ensuring that we’re at the very forefront of
industry standards.
Risk Xtra: How do you feel accreditations
have assisted your company?
Jane Farrell: Sodexo has a number of security
accreditations which involve disciplined
processes and good communications with our
operators in order that they’re maintained. We
can never underestimate the amount of work
and co-ordination that this proof of competency
takes to maintain.
We’re accredited in our standards to provide
security services in terms of both security
guarding and electronic security in the UK and
Ireland, train our employees and provide an
40