The Light Magazine: Special Edition

M A N A G E M E N T M A G A Z I N E
Customer
Service
June 2019
SPECIAL EDITION

The From
Training
Director
This is a special edition of our management magazine
The LIGHT. The LIGHT stands for
Lead—Inspire—Grow—Help—Train.
I'm dedicating this issue to all employees at GSC. I have
been able to travel to every region and see the positive
growth and change within the company. Most people want
to work for a great company; it all starts with you being
great as an individual. In the following pages you will see
the faces that help make our company shine.
My heart is to inspire you to work on self-growth and
improve your team dynamics. When you win, we win!
Be Great,

Coming together
is the beginning.
Keeping together
is progress.
Working together
is success.
-Henry Ford

So what is CORE?
It's our new leadership
initiative for those who
oversee great people.
How does it work?
There are six standards.
Each standard contains
competencies that support
and define the standard.
Modeling
Champions the vision
Creates order
Displays integrity
Accountable
Customer Service
Exceeds expectations
Demonstrates
professional attitude
Delivers on service
commitments
Enhances the business
relationship
Team Unity
Trustworthy and
dependable
Cultivates a collaborative
team spirit
Flexible and receptive
Obtains results
Communication
Models professional
discourse
Fosters bottom up
communication
Meets routinely with team
Interpersonal
Relationships
Practices emotional
Intelligence
Keeps problems
impersonal
Deals effectively with
pressure
Empowering Others
Builds relationships
Grows employees
Consistent in allocating
consequences
This is our leadership
initiative. However, we are
all called to be leaders in
whatever job we are
assigned. To be a great
company, we must develop
our CORE.
Team Unity
Communication
Empowering Others
Modeling
Customer Satisfaction
Interpersonal
Relationships

4 Communication Styles
Read each phrase and check the one word that best describes you. Then add the check marks in each of the four
columns. Under the total section, you’ll find the scoring key. The column with the most check marks is your
dominant communication style. Having three or four checks in all four styles may indicate that you have an easier
time than most of us communicating with all kinds of people.
Listener
Believe there is more than one method for
producing the same results
Can be slow decision makers
Focus on relationships rather than
tasks/outcomes
When given the freedom, listeners like to
prove themselves, so be more casual and
personal with them
Can be submissive or indecisive
Have the most conflict with Doers
Doer
Assertive, results-oriented, competitive,
time conscious and competent
Excellent problem solvers, short- range
thinkers that act without planning or
reflection
Highly verbal, abrupt, or even a bad listener
Need to work on listening more to others
Have the most conflict with Listeners
Creator
Enthusiastic, excited and driven people
They are idea people but fail to act on their
great ideas
Dislike routines
Enjoy fast-paced conversations and want
their ideas to be recognized
Need to work on slowing down and
understand other's interests
Have the most conflict with Thinkers
Thinker
Detail- oriented people
Feel at home with rules and predictability
Slow and deliberative in making decisions
Logical and analytical
Need to show less need for endless detail,
take more risks, show more personal
concern for others
Have the most conflict with Creators

Leadership Day 2019
On April 18th, the Virginia leaders (Regionals, Property Managers, and Service Supervisors) participated in
Leadership Day at Busch Gardens. They accomplished a team building scavenger hunt and attended an
awards ceremony. Below are pictures from the events and the recipients of the awards given out that day.
Property of the Year
Wellesley Terrace
Susan Butler and
Claude Aldridge
Leasing Team of the Year
St. John’s Wood
Donovan Thomas, Sabrina
Tullos and Mary Lewis
Service Team of the Year
Legends at Virginia Center
Katie Newcomb and
Cres Magliacano
E
M
P
O
Y
E
S c a v e n g e r
H u n t
E
O F T H E Y E A R
Madlyn Garcia

Housing
Fair
On March 14th, several of GSC employees
participated in the VCU Housing Fair. In an
effort to put Virginia back in the student
housing market. Morgan Ellis took the lead
and put together a very successful
presentation. GSC walked away with over
200 really great leads! A huge shout out to
Morgan Ellis, Elienai Vegas, Desmond Frye
and Ginny Miles. They spoke to well over
400 students about “living your best life” at
GSC properties. GSC definitely has an
amazing group of people!
L I V I N G
Y O U R B E S T
L I F E A T G S C
P R O P E R T I E S

The Spotlight
In this special edition of the Light we'd like to
spotlight Letty Bizarro, Property Manager at
Woodcreek apartments in Georgia.
Letty has been in the industry for 26 years and
has 12 years of experience as a Property
Manager. Letty attributes her success to advice
given by her mentor “to lead by example.” She
has learned the value of treating others how she
wants to be treated. She cares and places herself
in the residents shoes and trains her employees
to do the same.
Recently the community experienced a serious fire. She was off that Friday
and at 8:00 am, one of the apartment buildings went up in flames. The families
impacted had lived at Woodcreek for awhile, so it was devastating for the
residents in the ten apartments to see so many items lost.
Anna Cham and the rest of the staff stepped up in Letty's absence. They
handled the situation beautifully and were an emotional support for those
residents. The maintenance team was quick and got everything under control.
"It was a team effort. Their commitment was incredible. Anna has been with us
for 3 years but knew exactly what to do. She called the authorities and
Regional Property Manager, David Spangler." Letty felt that Anna really
proved herself during this incident.
Woodcreek's main priority was to take care of their customers. The leasing
staff made sure that they had apartments available; so the residents knew
where they would be by the end of the day.
Letty’s happy that her team was there that day. Everyone was supportive and
knew what to do.
“I have a wonderful team and I’m so thankful.”
Letty Bizarro

Enclosed on the next few pages are the fantastic teams
that make GSC such an amazing place to work.
A great company is
simply made up of
great people.
-Ron Keith

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5
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The Lakes At Brandon West
Westbury At Lake Brandon
Hamlin At Lake Brandon
Aluna Largo
Madison At Largo
The Grand Reserve At Park Isle
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Florida

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12
Florida
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Kendall Ridge
Cypress Winds
Harbour Pointe
Sun Chase
Marigot Bay
Regional Office
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Harbor Pointe
Morgans Landing
Dunwoody Crossing
Woodcreek
Azalea Park
Regency Square
GA Regional
Georgia
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e
v
a
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Rancho Del Sol
Promontory Point
Royal Palms
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Pacific Islands
Palm Villas
Rancho Mirage
NV Regional Office
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d
a

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Chapel Tower
Duke Manor
Colonial
The Atrium
Estes Park
Franklin Woods
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North Carolina

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Pinegate
Ridgewood
Kingswood
Booker Creek
Carolina
Royal Park/ University Lake
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Pines of Ashton
Brook Hill
Bryn Athyn
Knollwood
NC Special Projects
NC Regional Office
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North Carolina

Virginia
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Colonial
Treehouse
Old Buckingham Station
Somerset Glen
St. Johns Wood
Chesterfield Village
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London Towne
Cardinal Forest
Legends At Virginia Center
Breckenridge
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Virginia

Virginia
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Crossings at Short Pump
Wellesley Terrace at Short Pump
Foxchase/ Brandywine
VA APM
Special Projects
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C O A C H ' S C O R N E R
I always believe leaders are readers,
so you've got to read thirty minutes
a day of something that's going to
inspire you.
-Tony Robbins
Our book of the month is "The Reality Based Rules Of The Workplace- Know What
Boosts Your Value, Kills Your Chances And Will Make You Happier." Take control of
your future by boosting your value, owning your career, and becoming the kind of
employee no organization can afford to lose. Order your book today by emailing
dmeeler@gscapts.com