PVG Grower Resource Guide 2019-2020
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O R D E R I N G G U I D E<br />
<strong>PVG</strong><br />
2 0 1 9<br />
<strong>2020</strong><br />
GROWER<br />
I . P L A C I N G Y O U R O R D E R<br />
Terms & Conditions<br />
Lead Times<br />
Due to the nature of our business, orders are propagated per<br />
order, and we require up to a 12-week lead time for your order.<br />
Additionally, Pleasant View Gardens, Inc. prides itself as having a<br />
wide offering of speculative plant material during peak shipping<br />
weeks 1-20, all subject to availability.<br />
I I . C L A I M S<br />
Pleasant View Gardens, Inc. is committed to shipping orders on time<br />
and in excellent condition. All reasonable claims for extreme weather<br />
damage or mishandling by freight companies will be honored for<br />
orders shipped on Pleasant View Gardens, Inc.’s account. (Please<br />
note - Pleasant View Gardens, Inc. cannot be held responsible for<br />
Third Party or Collect Freight orders.)<br />
Order Cancellations<br />
We regret we cannot accept cancellations within eight (8) weeks<br />
of ship date. Any order(s) canceled within 8-weeks of shipping will<br />
be the financial responsibility of the broker/customer. Any Proven<br />
Selections ® Clematis orders cannot be canceled within ten (10)<br />
weeks of ship date. All Proven Selections ® Clematis orders canceled<br />
within 10 weeks will be the financial responsibility of the broker/<br />
customer.<br />
Order Cutoff times<br />
Changes to or additional grower truck orders must be received<br />
by Friday at 12 p.m. EST week prior to shipment. Pleasant View<br />
Gardens, Inc. will accommodate last minute FedEx shipping requests<br />
until Tuesday at 12 p.m. EST of the same week utilizing expedited<br />
shipping services.<br />
Tags<br />
All Proven Winners ® and Proven Selections ® plant material comes<br />
with one tag per plant. Each individual tag contains legal and<br />
growing/cultural information needed to sell that product. Tag<br />
exchange is available for larger container or combo/mono hanging<br />
basket production. For more information on Tag Exchange see page<br />
291 or contact your Customer Relations Representative.<br />
Branded Containers/Proven Package Program<br />
All Proven Harvest Edibles, ColorChoice ® Shrubs, Proven Winners ®<br />
Perennials, and HEART TO HEART Caladiums require Proven<br />
Winners ® branded containers. In this situation Pleasant View<br />
Gardens, Inc. will automatically ship default branded containers and<br />
trays to match liner tray size.<br />
For a comprehensive list of varieties, container defaults or additional<br />
container options please see page 289. For questions or additional<br />
program details contact your Customer Relations Representative.<br />
Special Grow Program<br />
All current and existing Proven Winners ® , Proven Selections ® , and<br />
Savor Edibles & Fragrants varieties can be specially grown to meet<br />
your production needs. Contact the Customer Relations Team for<br />
more information.<br />
Program Details:<br />
» Lead Times: 12 weeks prior to ship date<br />
» Order Minimum: 10 trays per variety per ship date<br />
» Container Sizes: *Enhanced 32, 50 Deep,<br />
64 Half-Tray, *Enhanced 72, 84, or 128<br />
* Limited to varieties that benefit from the Enhanced treatment<br />
» Please do not discard your shipment (plant and packing material) as<br />
it may be necessary to return it to Pleasant View Gardens, Inc.<br />
» Photos or digital images are required to process claims.<br />
Quality Claims<br />
Please contact your broker or Pleasant View Gardens, Inc.<br />
Customer Relations Representative within seven (7) days of receipt.<br />
Additionally, brokers are to contact Pleasant View Gardens, Inc.<br />
within seven (7) days. For any claim exceeding 20% of order, please<br />
contact both Pleasant View Gardens, Inc. and your broker. Credit(s)<br />
will not be issued for claims received after seven (7) business<br />
days of order receipt. Final numbers must be reported to Pleasant<br />
View Gardens, Inc. by the broker within 30 days of preliminary<br />
notification. Claims will be closed if final numbers are not received<br />
from broker within the 30-day time frame.<br />
Streamliners Specific: 10% of the cells may be missing one plant<br />
of the three varieties per combination. Any claims over the 10%<br />
threshold of the cells will be honored.<br />
<strong>Grower</strong> Truck Deliveries<br />
Please take a moment to review your paperwork and plant quality<br />
at time of delivery. Any and all transit damages, quality concerns, or<br />
shortages need to be written by the customer on the Pleasant View<br />
Gardens, Inc. paperwork before signing for plant material. Credit(s)<br />
will not be issued for claims if issues are not documented at time of<br />
delivery.<br />
Transit Damage<br />
Please report transit claims to your Pleasant View Gardens, Inc.<br />
Customer Relations Representative within 24 hours of delivery.<br />
Credit(s) will not be issued for transit damage after 24 hours of<br />
receiving your order. Final numbers must be reported to Pleasant<br />
View Gardens, Inc. by broker within 30 days of preliminary<br />
notification. Claims will be closed if final numbers are not received<br />
from broker within the 30-day time frame.<br />
Customer Pick-Ups<br />
Please take a moment to review your paperwork and plant quality<br />
prior to leaving Pleasant View Gardens, Inc. Any and all quality<br />
concerns or shortages need to be written by the customer on the<br />
Pleasant View Gardens, Inc. paperwork before signing for plant<br />
material. Claims for quality and shortages will not be honored once<br />
plant material has been signed for and left Pleasant View Gardens,<br />
Inc. Orders not picked up as scheduled become the financial<br />
responsibility of the customer, which includes a 20% restocking fee.<br />
NOTE: Failure to notify Pleasant View Gardens, Inc. of claims within<br />
the above time frames will result in denial of claim(s).<br />
292 Pleasant View Gardens, Inc. | pwpvg.com