Liderlik Gelişim Rehberi
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CUSTOMER-FOCUSED MANAGEMENT / MÜŞTERİ ODAKLI YÖNETİM<br />
BOOKS/KİTAPLAR<br />
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Fundamentals of Customer-Focused Management<br />
Joby John<br />
English<br />
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine<br />
Jeanne Bliss<br />
English<br />
Delivering Happiness: A Path to Profits, Passion, and Purpose<br />
Tony Hsieh<br />
English<br />
ARTICLES/MAKALELER<br />
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10 Characteristics of Customer-Focused Businesses<br />
Andy Hanselman<br />
English<br />
Customer-Focused Management<br />
Lorri Freifeld<br />
English<br />
What is Customer-Focused Leadership?<br />
Ray Miller<br />
English<br />
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