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CUSTOMER-FOCUSED MANAGEMENT / MÜŞTERİ ODAKLI YÖNETİM<br />

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Fundamentals of Customer-Focused Management<br />

Joby John<br />

English<br />

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine<br />

Jeanne Bliss<br />

English<br />

Delivering Happiness: A Path to Profits, Passion, and Purpose<br />

Tony Hsieh<br />

English<br />

ARTICLES/MAKALELER<br />

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10 Characteristics of Customer-Focused Businesses<br />

Andy Hanselman<br />

English<br />

Customer-Focused Management<br />

Lorri Freifeld<br />

English<br />

What is Customer-Focused Leadership?<br />

Ray Miller<br />

English<br />

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