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ORDERING GUIDE
PVG
2018
2019
GROWER
I. PLACING YOUR ORDER
Terms & Conditions
Lead Times
Due to the nature of our business, orders are propagated per
order, and we require up to a 12-week lead time for your order.
Additionally, Pleasant View Gardens, Inc. prides itself as having a
wide offering of speculative plant material during peak shipping
weeks 1-20, all subject to availability.
II. CLAIMS
Pleasant View Gardens, Inc. is committed to shipping orders on time
and in excellent condition. All reasonable claims for extreme weather
damage or mishandling by freight companies will be honored for orders
shipped on Pleasant View Gardens, Inc.’s account. (Please note -
Pleasant View Gardens, Inc. cannot be held responsible for Third Party
or Collect Freight orders.)
Order Cancellations
We regret we cannot accept cancellations within eight (8) weeks of
ship date. Any order(s) canceled within 8-weeks of shipping will be the
financial responsibility of the broker/customer. Any Proven Selections ®
Clematis orders cannot be canceled within ten (10) weeks of ship date.
All Proven Selections ® Clematis orders canceled within 10 weeks will
be the financial responsibility of the broker/customer.
Order Cutoff times
Changes to or additional grower truck orders must be received
by Friday at 12 p.m. EST week prior to shipment. Pleasant View
Gardens, Inc. will accommodate last minute FedEx shipping requests
until Tuesday at 12 p.m. EST of the same week utilizing expedited
shipping services.
Tags
All Proven Winners ® and Proven Selections ® plant material comes
with one tag per plant. Each individual tag contains legal and
growing/cultural information needed to sell that product. Tag
exchange is available for larger container or combo/mono hanging
basket production. For more information on Tag Exchange see page
291 or contact your Customer Relations Representative.
Branded Containers/Proven Package Program
All Proven Harvest Edibles, ColorChoice ® Shrubs, Proven Winners ®
Perennials, and select Proven Winners ® Annuals require Proven
Winners ® branded containers. In this situation Pleasant View
Gardens, Inc. will automatically ship default branded containers and
trays to match liner tray size.
For a comprehensive list of varieties, container defaults or additional
container options please see page 277. For questions or additional
program details contact your Customer Relations Representative.
Special Grow Program
All current and existing Proven Winners ® , Proven Selections ® , and
Savor Edibles & Fragrants varieties can be specially grown to meet
your production needs. Contact the Customer Relations Team for
more information.
Program Details:
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Lead Times: 12 weeks prior to ship date
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Order Minimum: 10 trays per variety per ship date
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Container Sizes: *Enhanced 32, 50 Deep,
64 Half-Tray, *Enhanced 72, 84, or 128
* Limited to varieties that benefit from the Enhanced treatment
»»
Please do not discard your shipment (plant and packing material) as
it may be necessary to return it to Pleasant View Gardens, Inc.
»»
Photos or digital images are required to process claims.
Quality Claims
Please contact your broker or Pleasant View Gardens, Inc.
Customer Relations Representative within seven (7) days of receipt.
Additionally, brokers are to contact Pleasant View Gardens, Inc.
within seven (7) days. For any claim exceeding 20% of order, please
contact both Pleasant View Gardens, Inc. and your broker. Credit(s)
will not be issued for claims received after seven (7) business
days of order receipt. Final numbers must be reported to Pleasant
View Gardens, Inc. by the broker within 30 days of preliminary
notification. Claims will be closed if final numbers are not received
from broker within the 30-day time frame.
Streamliners Specific: 10% of the cells may be missing one plant
of the three varieties per combination. Any claims over the 10%
threshold of the cells will be honored.
Grower Truck Deliveries
Please take a moment to review your paperwork and plant quality
at time of delivery. Any and all transit damages, quality concerns, or
shortages need to be written by the customer on the Pleasant View
Gardens, Inc. paperwork before signing for plant material. Credit(s)
will not be issued for claims if issues are not documented at time of
delivery.
Transit Damage
Please report transit claims to your Pleasant View Gardens, Inc.
Customer Relations Representative within 24 hours of delivery.
Credit(s) will not be issued for transit damage after 24 hours of
receiving your order. Final numbers must be reported to Pleasant
View Gardens, Inc. by broker within 30 days of preliminary
notification. Claims will be closed if final numbers are not received
from broker within the 30-day time frame.
Customer Pick-Ups
Please take a moment to review your paperwork and plant quality
prior to leaving Pleasant View Gardens, Inc. Any and all quality
concerns or shortages need to be written by the customer on the
Pleasant View Gardens, Inc. paperwork before signing for plant
material. Claims for quality and shortages will not be honored once
plant material has been signed for and left Pleasant View Gardens,
Inc. Orders not picked up as scheduled become the financial
responsibility of the customer, which includes a 20% restocking fee.
NOTE: Failure to notify Pleasant View Gardens, Inc. of claims within
the above time frames will result in denial of claim(s).
280 Pleasant View Gardens, Inc. | pwpvg.com