2017/2018 Annual Report

Report on Internal Review of Council Decisions
Council’s Policy
Council’s Internal Review of Council Decisions Policy is available from its website.
During the year, Council received 6 applications for review of a decision in accordance with Section 270 of the Local
Government Act 1999. Details of each matter are below; most matters were reviewed in-house costing staff time only, one
matter required legal advice costing $2,399.
Date Requested About Decision Closed
15/8/2017 Staff Behaviour & Factory Noise Resolved with recommendations for improvement 28/9/2017
29/9/2017 Development decision & processes
Apology provided and matter upheld as the status
was ‘functus officio’
16/11/2017
18/10/2017 ARC redevelopment
Application refused due to ongoing matter with the
LG MLS and inability to review
23/01/2018
15/12/2017 Staff Behaviour & Factory practices
One decision upheld and further S270 matters refused on
grounds that no further decisions to be reviewed
8/1/2018
3/6/2018 Tender process & decision – Skid Steer & Wet Hire
Decision upheld with some staff recommendations for
improvement
17/7/2018
12/6/2018 La Scala Court Footpath bond refund Decision upheld 21/8/2018
Request for Service and General Complaint Handling
Council adopted a Request for Service and General Complaint Handling Policy on 20 March 2012 and most recently reviewed
the Policy on 13 March 2018. The Policy clarifies how Staff will manage requests for service and general complaints received
from the local Community, including timeframes and escalation processes in respect to complaints.
There were 6,232 requests for service (including general complaints) actioned by Staff during the year. A comparison of
requests for the last 3 years shows:
Number of requests Increase on previous year
2015/2016 5,757 +1,011
2016/2017 6,411 +654
2017/2018 6,232 -179
During the year, Staff reviewed 45 general complaints received for systemic improvement opportunities. Key areas of
improvement included:
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Discussions with several contractors regarding the need to meet/improve their service standards
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Compliance with Council service standards and the need to follow up more attentively with customers
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Increased patrols and expiations for parking on yellow lines within residential areas.
Campbelltown City Council
Annual Report 2017 / 2018
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