UJ # 20 - BEST OF THE BEST

INTERVIEW
work on transmitting knowledge about the destination, on the
personal touch, and we use technology as a foundation for that
combination to be the best it can be. Using technology, we also
hope to eliminate any of the processes that do not add any value
to what we do as an organisation.
SOME SEE TECHNOLOGY AS A REPLACEMENT FOR PEOPLE.
Jose: That is not the case. In wanting to have everything on
Aurora, we look to liberate our personnel from meaningless
tasks so that they can spend their time doing what they are
meant to do: be great, expert advisors on Peru. We are the
authorities in our country, which aligns with our mission to
passionately share Peru and all its treasures with the world.
By liberating our specialists from these manual processes, we
become consultants rather than salespeople, giving our clients
what they actually need.
What is Aurora?
JOSE: AURORA IS AN ONLINE PLATFORM THAT CAN BE
ACCESSED FROM ANYWHERE, AT ANY MOMENT. ON IT,
USERS CAN SEE ALL THAT LIMATOURS OFFERS. MORE
THAN PROVIDING ONLINE QUOTES OR RESERVATIONS,
IT IS A WAY FOR USERS TO ACCESS OUR PHOTOGRAPH
AND VIDEO DATABASES, TO READ DESCRIPTIONS OF
ALL THE SERVICES WE OFFER, TO VIRTUALLY FOLLOW
THEIR PASSENGERS, TO SEE ALL THE DOCUMENTATION
OF THEIR FILES, ETC. WHAT WE ARE LOOKING FOR WITH
AURORA IS TO CREATE A CENTRAL ARCHIVE FOR THE
CLIENTS AND FOR OURSELVES, WHILE OPTIMISING
EFFICIENCY, IMPROVEMENT, AND THE SUSTAINABILITY
OF THE RESOURCES WE USE.
Aurora, the gateway into LimaTours’
world is just a click away.
LimaTours
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