UJ # 20 - BEST OF THE BEST
UJ # 20 - BEST OF THE BEST
UJ # 20 - BEST OF THE BEST
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INTERVIEW<br />
HOW MIGHT YOU SUMMARISE THIS YEAR FOR LIMATOURS?<br />
Jose: It’s been a great year, not just because of the results, but,<br />
also because of the processes that we’ve implemented to get<br />
them. For us, the way we achieve our results is more important<br />
than the results themselves: the processes and the complete<br />
methodology.<br />
WHAT HAS BEEN OUR MOST SIGNIFICANT ACHIEVEMENT?<br />
Jose: This year we beat our annual sales and utility record. This<br />
LIMATOURS’<br />
MANAGING<br />
DIRECTOR<br />
The year may be coming<br />
to an end, but the work<br />
does not stop.<br />
LimaTours’ Managing Director<br />
summarises this year’s<br />
achievements and takes us<br />
through some of what we can<br />
expect in <strong>20</strong>19..<br />
is due to the fact that we are much more efficient – not just with<br />
costs, but also with our processes, and we will continue to work<br />
on this in <strong>20</strong>19.<br />
WHAT DO YOU THINK IS LIMATOURS’ FORTITUDE,<br />
ALLOWING US TO CONTINUE AS LEADERS IN <strong>THE</strong> INDUSTRY<br />
AFTER 60 YEARS?<br />
Jose: Its people, without a doubt. And in that light, the most<br />
noteworthy thing is that each person is perfectly aware of what<br />
they need to do. Everyone is given the freedom to work, and<br />
that is truly empowering. Youth is also an important factor; if we<br />
calculate the average age of the people who work here, we can<br />
see that it is an incredibly young, dynamic, and versatile business.<br />
Our team loves their country, they love their company, and they<br />
love their jobs.<br />
<strong>THE</strong> YOUTH PROMOTES INNOVATION…<br />
Jose: One of the key factors in the business is innovation – not<br />
just when it comes to products, but also when it comes to our<br />
processes and the use of technology as a tool. Truthfully, the<br />
sky is the limit, and it is these younger people who are the most<br />
prepared to face the new challenges.<br />
SPEAKING <strong>OF</strong> TECHNOLOGY, WHAT IS OUR RELATIONSHIP<br />
WITH IT?<br />
Jose: We use Aurora, which is a strategy to guarantee our<br />
efficiency and to make sure that our clients have everything they<br />
also need to be successful. We don’t conceive technology without<br />
the personal touch that has always characterised LimaTours. We<br />
Sergio Salazar<br />
37
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