HartHouseAnnualReport-2017-18
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Experiential Excellence<br />
1,093,264<br />
Visits to Hart House<br />
Experiential Excellence<br />
274,333<br />
Visits to the Fitness<br />
Centre<br />
Experiential Excellence<br />
41,933<br />
Participants in<br />
Recreation &<br />
Wellness drop-in and<br />
registered programs<br />
Experiential Excellence Experiential Excellence Experiential Excellence<br />
696<br />
Number of registered<br />
participants in Hart<br />
House creative<br />
classes<br />
103<br />
Events delivered<br />
with University and<br />
community-based<br />
partners<br />
8<br />
Hart House events<br />
held at UTM/UTSC<br />
HART HOUSE BY THE NUMBERS:<br />
In order to measure success, you first have to define it. In 2016–<strong>2017</strong>, the first full year of Hart<br />
House’s 5-year Strategic Plan, the House established benchmarks against which success will be<br />
measured in subsequent years. The following are some of the benchmarks established in areas<br />
where Hart House hopes to achieve excellence: experience, operations, and reputation.<br />
Operational Excellence<br />
Operational Excellence<br />
555<br />
Hart House<br />
Theatre season<br />
ticket holders<br />
Experiential Excellence<br />
Experiential Excellence<br />
Experiential Excellence<br />
Experiential Excellence<br />
24,491<br />
Tickets sold through<br />
Hart House Tickets<br />
93% 80%<br />
83% 81%<br />
Operational Excellence<br />
Operational Excellence<br />
58,000+<br />
Inquiries at the Hart<br />
House Hub<br />
Percentage of visitors who were very<br />
satisfied or satisfied with their experience<br />
at Hart House.<br />
Percentage of students who participated in<br />
HH programming who agreed or strongly<br />
agreed that they had achieved a learning<br />
outcome related to inclusivity and social<br />
justice engagement.<br />
Percentage of students who participated<br />
in HH programming who agreed or<br />
strongly agreed that they had achieved a<br />
learning outcome related to artistic and<br />
creative expression and skills<br />
Percentage of students who participated in<br />
HH programming who agreed or strongly<br />
agreed that they had achieved a learning<br />
outcome related to community engagement.<br />
64%<br />
Percentage of nonappointed<br />
staff who<br />
are students<br />
Reputational Excellence Reputational Excellence Reputational Excellence<br />
19,556<br />
Facebook Likes<br />
(House-wide<br />
including Art Museum<br />
with 4,246 likes)<br />
15,297<br />
Twitter Followers<br />
(House-wide<br />
including the Art<br />
Museum with 3,053<br />
followers)<br />
6,225<br />
Instagram Followers<br />
(House-wide<br />
including the Art<br />
Museum with 2,846<br />
followers)<br />
Reputational Excellence Reputational Excellence Reputational Excellence<br />
33,110<br />
Hart House<br />
Quarterly newsletter<br />
subscribers<br />
1,<strong>18</strong>9,083<br />
Website page views<br />
693,000<br />
Organic Twitter<br />
impressions<br />
Source: post-event surveys, happy or not terminals, intercept questionnaires and<br />
assessment reports. Please go to harthouse.ca/cources for more information.
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