O'D News Autum 2017
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AUTUMN <strong>2017</strong><br />
O’D <strong>News</strong><br />
Driving sustainability - Delivering excellence<br />
Inside Out<br />
Chris Murphy, Deputy CEO<br />
of the Chartered Institute of<br />
Wastes Management shares his<br />
views<br />
Read more on page 7<br />
Cutting emissions<br />
Hot on the heels of our last newsletter where we shared our views on<br />
the acceleration of the Direct Vision Standard; much of the first two<br />
quarters of this year have been focussed on the next announcement by<br />
the London Mayor that the Ultra Low Emission Zone (ULEZ) would also<br />
come into force sooner than the original date.<br />
Staff development<br />
Training is a vital part of every<br />
O’Donovan employee’s career<br />
Read more on page 3<br />
Fleet operators have now been warned to prepare for ‘prohibitively<br />
high’ charges for operating older vehicles. Within two years, only lorries<br />
with Euro VI engines will be permitted to enter the ULEZ free of charge,<br />
exposing those who don’t have these engines to a £100 fee to enter<br />
the zone, from 8 April 2019.<br />
Read more on page 2…<br />
FTA Champion<br />
Supporting females in the<br />
industry<br />
Read more on page 4<br />
0800 731 3332 sales@odonovan.co.uk odonovan.co.uk /OdonovanWasteDisposal @O’DonovanWaste
OdonovanWasteDisposal<br />
@ODonovanWaste AUTUMN <strong>2017</strong><br />
Welcome from<br />
Jacqueline O’Donovan<br />
Whilst we totally agree that harmful emissions do<br />
need to be significantly lowered, these rushed plans<br />
are unfortunately unrealistic and misguided. We feel it<br />
totally ignores the fundamental importance of HGVs to<br />
the city, not least to deliver the 50,000 homes the Mayor<br />
has promised. These changes will have an impact on all<br />
our lives, whether consumers or businesses - 80% of<br />
everything we touch in our daily lives is currently delivered<br />
by lorries! We would like to ask the Mayor how he plans to<br />
grow our Capital without the vital role played by HGVs and<br />
vans.<br />
We are fortunate to have relationships in place where<br />
we work closely with vehicle manufacturers and have<br />
the ability to adopt the very latest technologies to<br />
keep our fleet efficient and sustainable. But for smaller,<br />
independent operators this accelerated timeframe is too<br />
ambitious.<br />
In July Government published its policy paper<br />
which set out measures on plans to deal with the<br />
UK’s illegal levels of nitrogen dioxide. Measures<br />
include a commitment to end the sale of diesel<br />
and petrol only vehicles by 2040, encouraging<br />
the use of public transport, retrofitting vehicles<br />
and changes to road layouts. Restricting<br />
vehicle access and charging zones apparently<br />
should only be considered if other options are<br />
insufficient.<br />
However with Sadiq Khan’s plans to push ahead for April<br />
2019 in London, as operators we need to plan procurement<br />
or other coping strategies now to ensure business impact<br />
is minimised. The FTA’s Head of National & Regional Policy<br />
Christopher Snelling recently said: “Over the next three<br />
years a series of blanket restrictions will come into force<br />
in UK cities for HGVs and vans. With retrofitting of existing<br />
vehicles unlikely to be an option for most operators,<br />
transport managers need to be prepared for what is ahead,<br />
so the procurement of future fleets can be planned.”<br />
Euro VI engines, which were only introduced at the end<br />
of 2014, are described by TfL as “ultra-low emission” and<br />
emit at least 90 per cent less NOx than earlier vehicles. We<br />
have even been told that they emit less emissions than a<br />
Volkswagen Polo! The average fleet renewal programme<br />
is between 7-10 years and at present, there are no<br />
plans to introduce Euro VII engines or make any further<br />
modifications to existing lorries. Therefore it begs the<br />
question what operators are meant to do with vehicles<br />
less than five years old? Expecting every HGV operator<br />
to reduce diesel emissions across their entire fleets by 8<br />
April 2019 is extremely misguided. It will be financially<br />
impossible for SMEs and industry simply needs more time<br />
to make further changes and adopt new technologies.<br />
Transport for London’s consultation on the ULEZ<br />
acceleration closed at the end of June, so we now wait to<br />
hear the outcome of this and the Mayor’s decision.<br />
Jacqueline O’Donovan<br />
Managing Director<br />
>2<br />
0800 731 3332 sales@odonovan.co.uk odonovan.co.uk /OdonovanWasteDisposal @O’DonovanWaste
AUTUMN <strong>2017</strong><br />
/OdonovanWasteDisposal<br />
@ODonovanWaste<br />
Training - it’s good for you!<br />
The last few months have been busy for our staff in terms of new training courses. Ongoing training for all<br />
our employees sits at the core of our business and we continually invest in a wide range of initiatives to<br />
make sure we’re operating as safely and efficiently as possible.<br />
Collision Management<br />
Staff have recently taken part in two new training sessions available to us through our FORS accreditation. The Road Risk Champion<br />
and Collision Investigator courses provide practical, effective and logical solutions for managing, reporting, investigating,<br />
monitoring and minimising road traffic collisions and other transport related incidents. The knowledge gained has better helped our<br />
managerial team who have responsibility for our transport operations. In addition to learning how to develop collision policies and<br />
procedures, initiatives for our staff and measure and monitor performance, the team were also given an understanding on how to<br />
investigate road traffic incidents.<br />
Construction Logistics Planning<br />
In conjunction with the Construction Logistics Programme, which aims to reduce the<br />
impact of construction logistics, the Chartered Institute of Logistics and Transport has<br />
recently created two new courses in Construction Logistics Planning. This is delivered<br />
as a Foundation and Practitioner course and staff have recently undertaken both. A<br />
Construction Logistics Plan forms part of the planning consent process and provides<br />
the framework to minimise the impact of construction logistics. The course provides<br />
information on the latest Construction Logistics Plan (CLP) guidance and supports<br />
those involved in the preparation, assessment and delivery of CLPs.<br />
Find out more about the Construction Logistics Programme by visiting:<br />
constructionlogistics.org.uk<br />
In addition to attending these new courses, we’ve also been involved in a number of industry pilots:<br />
FORS Practitioner<br />
The FORS Practitioner qualification is optional for individuals within FORS accredited companies. We took part in this pilot having<br />
had two members of staff previously achieve Practitioner status. This Recertification workshop pilot offers current Practitioners the<br />
chance to refresh their knowledge and understand the changes to the FORS Standard. We were pleased to join industry peers at the<br />
pilot to contribute our feedback.<br />
HS2 Drivers<br />
Another pilot course we sent five of our drivers on was HS2 training – as HS2 is largely<br />
a rural project and the safety risks are different, this Driver CPC course focuses on safe<br />
countryside driving and the contractual requirements for the project. Feedback on the<br />
pilot from our drivers was great:<br />
“The introduction to HS2 was very good and provided great insight into the project.<br />
‘Rural Road Risks’ is a subject I haven’t covered before as most of our work is carried<br />
out inside London. Due to where HS2 will run, this section was relevant and very<br />
interesting. The ‘Designated Routes’ section was also vital, given the need to navigate<br />
country lanes and low bridges for HS2 work”.<br />
LoCITY Driving<br />
Following attendance at a pilot, Jacqueline has since delivered two LoCITY Driving<br />
courses at our HQ to over 40 drivers and managers. This course features classroombased<br />
and e-learning modules to help drivers and transport managers save fuel and<br />
reduce the environmental impact of commercial vehicles. A Driver CPC course, LoCITY<br />
driving will help reduce the impact of our operation on the environment and is a great<br />
opportunity for our teams to share techniques and best practice with each other.<br />
Find out more about LoCITY Training at: locity.org.uk/locity-driving<br />
0800 731 3332 sales@odonovan.co.uk odonovan.co.uk /OdonovanWasteDisposal @O’DonovanWaste<br />
>3
OdonovanWasteDisposal @ODonovanWaste<br />
AUTUMN <strong>2017</strong><br />
Keep it down!<br />
Skip delivery and collection is an everyday business for us at<br />
O’Donovan - on average we deliver 223 skips daily and it can be<br />
a noisy job – a regular skip lorry creates on average noise levels<br />
that reach 85-decibels. So it’s a challenge for us to make sure our<br />
journeys are quiet and that we respect the local communities.<br />
To that end, in May we introduced skip chain covers to our fleet of skip<br />
lorries which has resulted in a 20% reduction in noise levels! It’s a simple<br />
and cost-effective solution and<br />
helps ensure our deliveries are as<br />
unobtrusive as possible.<br />
Gloria Elliott, CEO, Noise Abatement<br />
Society, said: “Skip removal can have<br />
one of the noisiest environmental<br />
impacts on the community – so it is really heartening to see O’Donovan Waste introducing<br />
a measure to reduce the loud and intrusive noise of clanging metal skip chains. The Noise<br />
Abatement Society congratulates O’Donovan for taking responsible measures to improve<br />
the aural environment, a shining example for other waste companies to emulate”.<br />
Do you need a skip for your next job?<br />
Find out more at odonovan.co.uk/skips/<br />
Winning news<br />
In June we ‘cleaned up’ at the Tip-Ex Tank-Ex Awards in Harrogate, picking<br />
up two awards: Tipper Haulier of the Year and Jacqueline won Personality<br />
of the Year. The Tipper Haulier accolade is known as the tipping industry’s<br />
‘Oscar’ and we were selected for our outstanding business strategy, an<br />
unwavering commitment to safety, training and the environment; whilst<br />
offering great customer care. Jaqueline’s award was given in recognition of<br />
her role as the voice of the SME. We were thrilled to have won both these<br />
awards and having our efforts recognised in this way is a real honour.<br />
In the same month Jacqueline was named Industry Champion in the<br />
FTA Everywoman in Transport and Logistics Awards for championing<br />
the progress of women working in our sector. Maxine Benson MBE, cofounder<br />
of everywoman, said “The role models celebrated today, from<br />
women excelling at the<br />
beginning of their career<br />
to those well-established in their journey, are a reflection of the many rewarding<br />
opportunities within the transport and logistics industry. We are proud to recognise<br />
individuals who are transforming the industry through their tenacity, passion for<br />
innovation and commitment to mentoring the next generation”.<br />
Finally, Jacqueline was also named as Women In Logistics’ Leader of the Year.<br />
Women in Logistics aims to attract, retain and support women working in the<br />
sector and promotes a broader diversity agenda - a subject close to our hearts.<br />
>4<br />
0800 731 3332 sales@odonovan.co.uk odonovan.co.uk /OdonovanWasteDisposal @O’DonovanWaste
AUTUMN <strong>2017</strong><br />
Cycling in the City<br />
In May we were thrilled to get involved with the <strong>2017</strong> Tour Series, a<br />
cycling competition involving some of our country’s top Olympians and<br />
professional cyclists. We were invited to run an Exchanging Places event<br />
at the Tour at Wembley Park. It was the first time the Series had held an<br />
event at the park and the race circuit took in the concourse of Wembley<br />
Stadium and Olympic Way.<br />
We were on hand with one of our lorries to give people the chance to<br />
sit inside the cab and chat with our Logistics Supervisor Paul Neal - an<br />
approach which encourages mutual learning and understanding.<br />
/OdonovanWasteDisposal<br />
@ODonovanWaste<br />
The <strong>2017</strong> Tour Series, involving some of the sport’s biggest names,<br />
was an ideal opportunity to raise the topic of road safety and work<br />
closely with vulnerable road users. With more cyclists in London than<br />
ever before, it’s crucial that<br />
safety remains at the top of the agenda for all road users. These ‘Exchanging Places’<br />
events provide the knowledge and support that allows cyclists and lorry drivers to better<br />
understand each other’s perspectives and work collaboratively to create safer roads for all.<br />
Amar Dave, Strategic Director, Regeneration & Environment at Brent Council, said: “Cycling<br />
has many health benefits and it’s also great for the environment. Whilst encouraging people<br />
to get on their bike and get active, we’re keen to raise awareness of the importance of road<br />
safety for cyclists, and we’re happy to be working with O’Donovan to achieve this.”<br />
In addition to the Tour Series, we’ve been involved in a number of other<br />
Exchanging Places events around the capital:<br />
On 14 June we took part in Haringey’s Park2Park celebrations which saw 150 children<br />
from 12 local schools go on a mass bike ride to celebrate passing the Bikeability course. The ride also included a picnic at Finsbury<br />
Park (below) and we used this opportunity to show the children exactly what our drivers see from their cabs. As a local family firm,<br />
it’s really important for us to give back to our community and educating the next generation in road safety is a subject close to our<br />
heart. It was a great day and gave us the chance to catch up with the children from our local schools.<br />
0800 731 3332 sales@odonovan.co.uk odonovan.co.uk /OdonovanWasteDisposal @O’DonovanWaste<br />
>5
OdonovanWasteDisposal<br />
@ODonovanWaste<br />
AUTUMN <strong>2017</strong><br />
Drivers behaving badly?<br />
It’s a proven fact that drivers who behave<br />
well on the roads can help reduce incidents<br />
and collisions, improve public perception of a<br />
business and lower operating costs. However<br />
it’s not just about asking drivers to perform<br />
differently, it’s also about them thinking<br />
differently.<br />
Driver training has been around a long time, but<br />
a different approach involves behaviour training -<br />
there’s a clear difference between this and driver<br />
skill, the ability to operate a vehicle is very different<br />
to how you choose to apply those skills in any given<br />
environment. Behaviour training is more about<br />
drivers understanding the importance of certain<br />
behaviours behind the wheel.<br />
As evidenced on page 3 of this edition of O’D <strong>News</strong><br />
and as a FORS operator, we undertake lots of driver<br />
training and today much of what we do is actually<br />
delivered in-house; we also create our own bespoke<br />
courses – this means that much of our training<br />
is targeted to our specific business needs and<br />
engages directly with our own drivers.<br />
With new projects specifying certain training, new technologies and vehicles coming along regularly it’s vital that drivers are able<br />
to keep up with all the latest information and support available to be able to do their jobs to the best of their abilities. Previously we<br />
have used external trainers for a lot of our ongoing needs, however we identified that they often weren’t getting the best out of<br />
our drivers. So we opted to become a JAUPT approved training centre at our headquarters in Tottenham and Jacqueline qualified as a<br />
trainer – this immediately put our drivers at ease and ensured we got the best out of them in a training environment.<br />
Getting drivers to see a different perspective is also another way of helping to change behaviours. Our drivers attend the Safe<br />
Urban Driver training which sees them taking to the road on bikes – giving them experience from the view of a cyclist and an<br />
understanding of how to share the streets.<br />
Aside from ensuring drivers are trained, a<br />
company also needs to have a top-down culture<br />
that promotes safety throughout the business.<br />
Data is essential in helping us to monitor,<br />
measure, analyse and manage our operation<br />
and inform our decision making. By analysing<br />
and monitoring drivers’ performance, we use<br />
the data gathered to plan a programme of<br />
continuous improvement which focuses on<br />
training, equipment and culture.<br />
Also to encourage a broader reach, we<br />
previously ran a campaign to help raise<br />
awareness of a range of safety themes when<br />
driving for work. We created a series of topics<br />
and promoted them via flyers, email and social<br />
media to share best practice among our own<br />
employees, clients and peers.<br />
Changing driver behaviour does pay dividends<br />
and it’s vital in professionalising the role of the<br />
driver. Education is key to engagement and<br />
behaviour change. O’Donovan’s training is built upon continuously using both compulsory and optional courses and is relevant and<br />
tailored to our business. This in turn empowers our staff and creates a motivated, engaged and most importantly, safer drivers.<br />
>6<br />
0800 731 3332 sales@odonovan.co.uk odonovan.co.uk /OdonovanWasteDisposal @O’DonovanWaste
AUTUMN <strong>2017</strong><br />
/OdonovanWasteDisposal<br />
@ODonovanWaste<br />
Inside Out:<br />
Chris Murphy, CIWM<br />
Chris is Deputy Chief Executive at the Chartered Institute of Wastes<br />
Management with responsibility for the organisation’s technical<br />
team, professional development and policy. Working with staff and<br />
members, the team designs and delivers CIWM policy on current<br />
waste and resource issues. Chris also writes a regular column in the<br />
CIWM’s monthly magazine and manages a range of press and media<br />
enquiries.<br />
Q: Which aspect of the logistics transport world has<br />
most influenced you?<br />
There are two points, firstly changes in legislation and<br />
policy regulation. As an industry we are now extremely well<br />
regulated, however policies are country-specific and we see<br />
a much more positive attitude towards policy development<br />
and delivery in Scotland and Wales. The second point is there<br />
is still a significant problem with waste crime across the UK,<br />
it has been a major focus for us over the last year, but we still<br />
have a way to go. As well as undermining public confidence<br />
in the sector and the commercial opportunity of those that<br />
stay on the right side of the law, it has been estimated that<br />
the economic impact of waste crime in England in 2015 was<br />
£604M.<br />
Q: What do you enjoy most about your profession?<br />
The speed of change, we’ve come a long way in the last 15<br />
– 20 years. Previously we’d pick up rubbish, transport it and<br />
effectively dump it. Today the whole system has changed, we<br />
don’t just move waste anymore we treat it as a resource and<br />
in some cases a valuable resource. Also the fact that waste is<br />
such an accessible subject, everyone has a view on recycling<br />
and the environment and so they should - it affects us all.<br />
Q: What single thing would improve the quality of your<br />
life?<br />
It sounds superficial, but it’s true – money would change my<br />
life. I would like to be in a position that when I retire I would<br />
be comfortable and not have financial worries. I have to say<br />
though I wouldn’t let it change me as a person, I’d be the same,<br />
just richer.<br />
Q: What will you be spending more on in the next year?<br />
As my daughter has recently got married and we’ve had a new<br />
kitchen I don’t plan on spending anything any time soon!<br />
Q: What’s been your greatest business challenge?<br />
I’ve always been in technical roles and management has<br />
become an increasingly more prominent part of my business<br />
life. Having never had any formal training in managing teams,<br />
I’ve had to learn the careful balance between my previous<br />
operational and technical roles, along with ensuring my teams<br />
are managed effectively so they can benefit personally and<br />
corporately.<br />
Q: What keeps you awake at night?<br />
Despite the worries of security, health and family that come<br />
naturally with age, I am fortunate that while I think about<br />
these subjects, none of them actually keep me awake.<br />
Q: What will we be talking about in our industry in 12<br />
month’s time?<br />
Brexit of course. During the negotiating period the<br />
environment won’t be top of the priority list and I just hope<br />
waste and environmental issues don’t disappear. We have<br />
made great strides in recent years in environmental protection,<br />
increased recycling and resource efficiency and it would be a<br />
great shame if that good work was lost.<br />
Q: If you could change one thing about the industry<br />
what would it be?<br />
It would be to have more attention from Government. I believe<br />
with the right impetus we could raise public awareness<br />
and achieve real behaviour change in our sector. It doesn’t<br />
necessarily need financial investment; heart, soul and<br />
leadership is what will help change behaviour. It’s silly things<br />
like littering or contaminating recycling – people still think it’s<br />
ok. So we’d love Government to provide leadership and policy<br />
direction.<br />
Q: What has been your biggest disappointment?<br />
By education I’m a biologist, but didn’t carve out a career in this<br />
sector. I’m extremely proud of my work in the waste industry,<br />
but I’d have loved to have ‘Biologist’ on my passport.<br />
Q: What’s the most fun you’ve had at work?<br />
It goes back to the early 80s working for a council, when<br />
money was not such a restricting factor as it is now. We<br />
had decent budgets and I had responsibilities beyond my<br />
experience. It was fantastic as it was never the same day twice.<br />
The training and experience I gained then set me up for my<br />
future career.<br />
Q: What’s your biggest vice?<br />
Talking and a glass of beer and combining both in the pub.<br />
>7<br />
0800 731 3332 sales@odonovan.co.uk odonovan.co.uk /OdonovanWasteDisposal @O’DonovanWaste
Joe O’Donovan’s name honoured<br />
We were extremely proud to unveil the Joe O’Donovan room at the<br />
Hammersmith Irish Cultural Centre (ICC) in July. The ICC was established in 1995<br />
and is committed to sharing its culture with its neighbours in London’s diverse<br />
community. It plays a huge part in the lives of the Irish community in London and<br />
beyond.<br />
More recently the Centre has undergone a major facelift with a new facility<br />
being built and fitted out. This huge project has achieved a significant amount<br />
in a very short space of time and is now in the final mile in terms of completion.<br />
So it gave us a great feeling of satisfaction to help a little bit by providing the Joe<br />
O’Donovan room, in honour of our company’s founder.<br />
Joe moved to London in the 1950s where he set up O’Donovan Waste Disposal<br />
and the business has gone from strength to strength. Sadly Joe passed away<br />
suddenly when he was just 51 leaving his family to run the business. The company and Joe’s legacy has thrived however and this has<br />
now been furthered with the unveiling of the Joe O’Donovan room at the impressive new<br />
ICC facilities.<br />
Michael O’Donovan said: “To see the plaque really brought home how proud we all are of<br />
our Dad and also of the legacy he left us - the evening was quite emotional. We are really<br />
pleased that we could help out with the new ICC”<br />
Find out more about the work of the ICC at: irishculturalcentre.co.uk<br />
School safety in our local<br />
community<br />
Spotted -<br />
our Logistics<br />
Supervisor<br />
Paul Neal<br />
in Time Out<br />
magazine!<br />
We received some lovely photos of the pupils at Riverside<br />
School Wood Green Inclusive Learning Campus enjoying a<br />
walk in the sunshine! We donated safety vests so that they<br />
are kept safe when they’re out and about - #besafebeseen.<br />
>Email<br />
sales@odonovan.co.uk<br />
>Call<br />
0800 731 3332<br />
>Twitter<br />
@ODonovanWaste<br />
> Find us on Facebook<br />
/OdonovanWasteDisposal<br />
>Web<br />
odonovan.co.uk<br />
O’Donovan (Waste Disposal) Ltd, Markfield House, 82 Markfield Road,London, N15 4QF