The Arcus Angle - Issue 1
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ISSUE 1<br />
NOVEMBER 2018
Denis Kaminskiy<br />
CEO & Co-Founder<br />
Welcome!<br />
Welcome to the first <strong>Arcus</strong> quarterly newsletter, intended to give you an update<br />
on the company, projects and solutions that we are working on and to provide<br />
you with information on the various types of customer projects we deliver as<br />
well as putting faces to a number of our team.<br />
In May this year we were delighted to announce a £3m investment by YFM<br />
Partners, a specialist Private Equity Fund Manager to fund our continuing<br />
growth. This completes 2018 fund raising by <strong>Arcus</strong> to a total of £5M - money<br />
that will be used for growth and improvement in our products and services. We<br />
had an incredible interest in our business, and no shortage of very interesting<br />
offers of support.<br />
Since we were established in 2009 we have experienced rapid growth through<br />
the design and delivery of disruptive cloud-based technology solutions that<br />
enable local authorities and other government bodies (the public sector) to<br />
transform and improve their services. Following this investment <strong>Arcus</strong> are<br />
making a number of changes in structures, some of which are detailed inside<br />
this newsletter.<br />
I hope that you enjoy reading this newsletter and find it useful. If you have any<br />
feedback please contact our Marketing Manager Kate Warboys:<br />
kate.warboys@arcusglobal.com
Contents<br />
1<br />
2-3<br />
5-7<br />
8-9<br />
10<br />
11<br />
12-13<br />
14-15<br />
16<br />
17<br />
18<br />
<strong>Arcus</strong> Global as one of Britain’s fastest-growing<br />
tech companies<br />
Case Study - Rutland County Council<br />
Green Waste Service<br />
<strong>The</strong> Birth of Circular Data<br />
<strong>Arcus</strong> Answer - <strong>The</strong> future of AI-powered customer service?<br />
Internal Changes Update<br />
Product and Customer Fulfilment Updates<br />
Meet the Team<br />
Salesforce Winter ‘19 Release<br />
<strong>Arcus</strong> sees success at the Computing Cloud Excellence<br />
Awards<br />
<strong>Arcus</strong> User Group<br />
Final thought<br />
‘<strong>The</strong> Sunday Times recognises <strong>Arcus</strong> Global<br />
as one of Britain’s fastest-growing<br />
tech companies.’<br />
<strong>The</strong> annual Sunday Times’ Tech Track 100 league, lists <strong>Arcus</strong> Global as 56<br />
of Britain’s fastest-growing private technology companies, one of only five<br />
companies from the tech hub of Cambridge.<br />
<strong>The</strong> league ranks these fast- growing private technology, media and telecoms<br />
companies by their average annual sales growth over their latest three<br />
financial years and <strong>Arcus</strong> Global has achieved 75.57% growth. Sales grew<br />
to £13.1m last financial year securing a £3m investment from YFM Equity<br />
Partners.<br />
Denis Kaminskiy, CEO says:<br />
“We are all thrilled with being recognised on this<br />
prestigious listing. It certainly has been a busy and an<br />
exciting time for us as we continue to accelerate. Our<br />
rapid growth is as a result of the desperate need by local<br />
authorities to embrace high quality, end-to-end digital<br />
services for citizens while continuing to save. As a disruptor<br />
and challenger in this traditional market we are delivering<br />
on their ambition”<br />
1
Results Story<br />
• Within 6 weeks over 7,000<br />
households have signed<br />
up for the service<br />
(of a total of 16,947)<br />
Case Study:<br />
Green Waste Service<br />
• 70% signed up for the<br />
service online<br />
• 70% chose to pay via<br />
direct debit<br />
Business Challenge<br />
Unlike neighbouring councils, the Rutland Green Waste Service was a free<br />
service to residents. However, due to the increasing financial pressures,<br />
Rutland CC could not continue to subsidise these collections in order to<br />
make them free of charge. In common with other public sector organisations,<br />
Rutland has falling revenues whilst facing increasing demands on its services<br />
and cost efficiencies are essential across all areas of the council.<br />
In order to make the process as simple as possible for residents, Rutland CC<br />
contracted with <strong>Arcus</strong> Global to deliver an innovative online digital solution<br />
whilst ensuring staff efficiencies were met.<br />
Transformation Story<br />
<strong>Arcus</strong> Global worked with Rutland CC to design and build the new online<br />
service utilising the functionality of the Salesforce platform to ensure that<br />
end to end processes were as efficient as possible. <strong>The</strong> solution was designed<br />
to be as easy as possible for residents to use and similar to more traditional<br />
commercial online services. <strong>Arcus</strong> Global introduced Rutland to a number<br />
of solutions; Asperato, Braintree Payments and GoCardless, to ensure the<br />
end user experience met expectations and delivered Rutland an online<br />
service that users wanted to use and allowed for recurring payments and<br />
direct debits to be set up at the same time as registering for the service. To<br />
help introduce the paid for service, Rutland had a dedicated team of staff to<br />
encourage subscriptions and sign up over a six week period.<br />
Andy Nix, Head of IT and Customer Services Rutland County<br />
Council says:<br />
We are delighted with the work that <strong>Arcus</strong> did for us; they<br />
were constantly testing and refining to make sure that<br />
the project delivered the right solution for us, including<br />
suggesting suitable payment solutions. <strong>The</strong>y delivered on<br />
time against a challenging timescale.<br />
Prior to our work with <strong>Arcus</strong> we had no baseline statistics<br />
on customer behaviour. So we were delighted to see the<br />
appetite of our residents to engage with us online. We<br />
are confident that this will result in us undertaking more<br />
digital projects.<br />
2 3
Richard Godfrey<br />
ACCOUNT DIRECTOR<br />
Local Government<br />
<strong>The</strong> Birth of Circular Data<br />
Ok so there is already such a thing as circular data, but it’s very different to<br />
the concept I’m going to talk about here.<br />
<strong>The</strong>re has been much written and lots of money spent over the years about<br />
the Circular Economy with many countries, cities and towns across the world<br />
looking at supporting the principles of its concept. In 2015 Peterborough<br />
won the World’s Smartest City award largely due to its work in this area.<br />
<strong>The</strong> Ellen MacArthur Foundation, whose mission is to accelerate the transition<br />
to a circular economy, states that there are three key principles to consider:<br />
• Design out waste and pollution<br />
• Keep products and materials in use<br />
• Regenerate natural systems<br />
What’s clear though is that you can apply the same principles and thinking<br />
to data and how it is used across cities, towns, businesses and public services<br />
with regards to transforming services, by replacing some key words with the<br />
word ‘data’.<br />
<strong>The</strong> Foundation also states that ‘Companies need to build core competencies<br />
in circular design to facilitate product reuse, recycling and cascading’. Again<br />
the word product can be easily replaced with the<br />
word data.<br />
5
Each of the three principles above are still valid and I will explain each of<br />
these in more detail:<br />
Design out waste and pollution<br />
Many key systems are standalone and not designed to share data across<br />
services but through implementing a platform approach to both services<br />
and systems this data can be used more widely throughout the organisation,<br />
(inline with DPA principles) Siloed data that is used once and then ‘wasted’<br />
can be designed out.<br />
This can be looked at in various guises such as single view of the customer<br />
or household through to using the data you hold in more ways than you<br />
currently do but also re-imagining services so that waste and lost effort<br />
are removed from the process and helping move to a data driven decision<br />
making model.<br />
Where possible data created by one system or service should be used to<br />
improve all the services you deliver and not ‘lost’. For pollution from a data<br />
perspective we should be thinking about removing duplicate records and<br />
poor data elements.<br />
Keep data in use<br />
As per the above point, keeping data in use is vital to achieving service<br />
improvements. I’ve worked with numerous public sector services where data<br />
is used by one team and not another; when it could clearly play a mutually<br />
beneficial role. Services need to learn and understand where ‘external’ data<br />
can be used to improve their services.<br />
By external data we mean any data not generated by the service itself. In the<br />
same way that a circular economy promotes the use of one company’s ‘waste’<br />
to be another’s benefit; to keep materials and products in use, here we are<br />
keeping data in use. (Marmite probably being the world’s best example of<br />
this - and yes I love it).<br />
Regenerate natural systems<br />
We can look at this principle from a number of angles when relating it to<br />
data. For a pure natural system we could be looking at the Internet of Things<br />
(or the internet of data, as the data is the key not the ‘thing’ collecting it)<br />
which could look at everything from air and water quality (improving nature)<br />
through to a Social System, whereby transforming social care with IOT can<br />
both improve the lives of the vulnerable to look after themselves, to enabling<br />
a family to be more in control of the family member’s care (and therefore<br />
improving the most natural of systems of family looking after family) which<br />
can now both be achieved.<br />
I’m passionate about data and its role in transforming services. <strong>The</strong> platform<br />
approach to Local Government services not only helps in transforming<br />
individual services but brings those services together to give that single view<br />
of the customer across multiple services.<br />
I’m also passionate about how better use of the data can improve services, a<br />
subject that I’ve presented to conferences previously, and how understanding<br />
the data you hold and being able to interrogate it in a meaningful and visual<br />
manner can show previously unseen patterns and anomalies.<br />
It’s likely that as companies and services start to understand the concept of<br />
‘Circular Data’ that it will naturally spawn a circular data economy as well as<br />
playing a leading part in a helping to deliver the more conventional circular<br />
economy.<br />
<strong>The</strong> more that we all do to move towards both a circular economy and a<br />
circular data model then the better the services that can be delivered and<br />
the better economic and environmental health of our cities and countries<br />
can be achieved. With a lot of funding and effort being aimed at the Circular<br />
Economy,<br />
I think it’s time the same levels should be applied to Circular Data taking the<br />
current Economic principles and frameworks and re-aligning them to better<br />
use of data.<br />
With machine learning, the machines are reliant on an ever increasing<br />
amount of good data to refine the responses and answers given. <strong>Arcus</strong><br />
Answer which is a contact centre solution utilising the AWS Lex solution is a<br />
good example of this. All AI solutions can only ever be as good as the data<br />
they are utilising and there needs to be a constant feed.<br />
6 7
Tim Lancaster<br />
AWS PRACTICE DIRECTOR<br />
<strong>Arcus</strong> Answer:<br />
<strong>The</strong> future of AI-powered customer service?<br />
<strong>Arcus</strong> Answer is more like talking to Amazon Echo (Alexa) than calling an<br />
automated service. Hold music is replaced by an instant answer; the service<br />
deals equitably with angry citizens and can be relied on to give the same<br />
answers to the same questions. If linked to back-end CRM systems, these<br />
services can also process whole transactions, such as booking appointments,<br />
issuing parking permits or recording a missed bin collection.<br />
Services are not limited to inbound calls. Councils are starting to consider<br />
using <strong>Arcus</strong> Answer to call hostels and care homes to find available beds, a<br />
daily task that takes an individual time, but which can be done much faster<br />
by AI that rings every hostel concurrently.<br />
<strong>The</strong> answers can be managed via an online database.<br />
Artificial intelligence (AI) has become a major talking point and how<br />
the technology will transform how we communicate to deliver a faster,<br />
immediate and cost-effective service.<br />
What if we could speak to Alexa (Amazon Echo) rather than an automated<br />
service?<br />
In fact, this is what NHS Business Services Authority (BSA), providers of the<br />
European health insurance cards, are currently trialling at the moment. <strong>The</strong>y<br />
are piloting <strong>Arcus</strong> Answer which is very similar to Alexa and have found that<br />
the technology can answer up to 40% of the calls. <strong>The</strong> average cost of a call<br />
in a UK contact centre is nearly £4, but the cost of an <strong>Arcus</strong> Answer service is<br />
less than £1 which means massive savings.<br />
So why does this matter to local authorities?<br />
Local authorities have to offer good customer service on everything from<br />
parking and housing to recycling, waste services and severe weather<br />
response. As a result, every local authority has at least one call centre.<br />
Expensive to set up and run, staff turnover is often high. Nor are websites<br />
the solution; digital transactions often limited to filling out a form, residents<br />
who need help often come from groups that don’t have good access to the<br />
internet or are not comfortable using online.<br />
Outbound calling is also useful in emergency situations such as flooding<br />
where a service can look up which postcodes are affected, call residents<br />
individually, find out what help they need or the emergency services at any<br />
time of the day or night.<br />
In emergencies, AI can free up budget to spend on human care, for example<br />
by calling to arrange home visits.<br />
Often the promise of new technology is lost in the pain of implementation,<br />
yet the NHS pilot took just four weeks.<br />
Local authorities are under constant scrutiny to deliver good customer service<br />
so due to long-term cost savings, are turning to <strong>Arcus</strong> Answer as they realise<br />
the benefits to a more streamlined, efficient approach. Simple queries can<br />
now be resolved immediately, i.e., the system can automatically order you a<br />
waste bin directly to your door, rather than being on hold for what seems an<br />
eternity to speak to an advisor for the very same thing. More complex queries<br />
can then be routed to the advisor and valuable resource can be utilised<br />
correctly.<br />
For more information on <strong>Arcus</strong> Answer, please visit:<br />
https://www.arcusglobal.com/arcus-answer<br />
8 9
Peter Dewsbury<br />
CHIEF OPERATING OFFICER<br />
Internal Changes Update<br />
Product and Customer<br />
Fulfilment Updates<br />
We are always looking for ways in which we can better align our products<br />
and services to customer requirements. One of the most consistent pieces of<br />
feedback over the past few months has been the desire for a quick and easy<br />
‘off the shelf’ option for implementing our products - offering predictability<br />
and certainty as well as innovation.<br />
We agree with our customers that this is particularly important as we work<br />
to quickly grow our presence in local government. To better align our teams<br />
to this delivery model we have made some internal changes that will benefit<br />
new and existing customers alike.<br />
Kim Kees will move to the new Customer Fulfilment<br />
Director role with responsibility for delivering the <strong>Arcus</strong><br />
‘Place’ products. Kim has been with <strong>Arcus</strong> for 3 years<br />
and previously worked in local government and at<br />
Civica and Northgate. She will be leading the creation<br />
and refinement of more focused implementation<br />
methodologies that support customers as they migrate<br />
systems and then leverage <strong>Arcus</strong> technology to transform services.<br />
Richard Godfrey - will move to a newly created role of Account Director<br />
- Local Government. Richard has been with <strong>Arcus</strong> for over two years and<br />
was previously Assistant Director, Digital Peterborough at Peterborough<br />
City Council. Richard will be applying his wealth of knowledge to helping<br />
customers make the most of their technology investment with <strong>Arcus</strong>.<br />
Douglas Guthrie will be Head of Platform Projects and lead a team of<br />
Salesforce specialists to deliver CRM implementations and one off projects.<br />
Doug has been at <strong>Arcus</strong> for over 6 years and has led many of our highest<br />
profile Salesforce deployments.<br />
I hope you find these changes to be positive to your experience of working<br />
with <strong>Arcus</strong> and look forward to hearing your feedback as the reshaped teams<br />
bed in.<br />
As many of you will know, we have been working hard to improve our Built<br />
Environment application over the last 9 months. <strong>The</strong> BE5 build is now<br />
nearing completion with initial feedback from customers being extremely<br />
positive.<br />
As the majority of the functions to enable an out of the box deployment are<br />
complete, we have commenced roll out to the first 3 customers.<br />
<strong>The</strong> implementation of BE5 will be very different to that adopted previously,<br />
and aligns with the out-of-the-box capability our customers have been<br />
asking for. This will mean that we can get customers live much quicker, and<br />
changes the emphasis from an Agile to Waterfall delivery. It will be a more<br />
familiar process to you as we show you how to configure the standard system<br />
and the configuration limitations and you make those changes to ensure<br />
that you can manage it going forward. Part of the work has been to add<br />
the Process Engine, developed for our Regulatory Services solution, which<br />
will allow you to further automate your solutions without needing coding<br />
knowledge.<br />
A schedule to roll-out the solution to all customers is currently being<br />
developed.<br />
Regulatory Services implementations continue, and again, taking feedback<br />
from our customers, we have consolidated the work carried out at those<br />
customers to allow us to deploy out-of-the box processes for Regulatory<br />
functions. Our next step is to develop tools to speed up the deployment of<br />
the standard processes, so that we can concentrate implementation effort<br />
on showing customers how to tweak the processes to meet their own needs.<br />
We are also carrying out a gap analysis and prioritisation exercise to identify<br />
any missing processes to be added.<br />
As we increase the Product and Customer Fulfilment teams, we will be<br />
adding standard CRM and DSH configurations to help us speed up our<br />
Digital Transformation deliveries.<br />
10<br />
11
Stephen Monks<br />
ENTERPRISE APPLICATION SUPPORT MANAGER<br />
Steve has 30+ years of experience working in IT and Software<br />
support service environments and joined <strong>Arcus</strong> Global<br />
in 2012.<br />
Stephen manages a team of 3rd line Support Developers<br />
who, working closely with the Service Desk, provide<br />
‘Go Live’ aftercare with additional and deeper technical<br />
support across multiple spectrums for raised incidents and<br />
minor new feature requests.<br />
Stephen also manages the aftercare Release Management process which will<br />
provide the necessary service upgrades at regular intervals.<br />
Meet the Team<br />
Support and Enterprise<br />
Welcome to the front face of communication at <strong>Arcus</strong> Global once you have<br />
had the Go Live from your Project Manager. <strong>The</strong> support help we provide<br />
you is a formation of two layers: Support receive your incidents in the form of<br />
tickets via the Support Analyst’s for the 1st line at <strong>Arcus</strong> Global assessment;<br />
where tickets need further technical assistance then the Enterprise team<br />
become involved. Both Support Team and Enterprise Team (named after<br />
Starship Enterprise) are explained in more detail below so you can see names<br />
of whom you are likely to be talking to when we respond to your inbound<br />
incidents and tickets.<br />
Hollie Armstrong<br />
SERVICE DESK MANAGER<br />
Hollie has 20+ years working in highly focussed, time critical business streams<br />
and joined <strong>Arcus</strong> Global in 2015, she wanted to help local Councils realise<br />
the benefits of working in the Cloud; she wants to help them benefit from<br />
improved business efficiencies and streamlining business processes.<br />
Hollie works with your <strong>Arcus</strong> Global Account / Sales Manager<br />
in advance of the migration of your account to the<br />
Managed Services Department. Hollie’s role is to act as<br />
conduit between you as the Customer and the Support<br />
Desk once the new product has been delivered and<br />
transitioned into Managed Services and the sales process<br />
complete. She will be involved with on-site meetings to<br />
discuss service delivery and provide you with reporting statistics.<br />
Hollie provides the link between the Customer and <strong>Arcus</strong> Global Managed<br />
Services Desk. She has well honed communication skills to understand<br />
and translate customer requirements. Reporting to Hollie is Darren<br />
Linacre, Jane Hagger and Dan Coleman. <strong>The</strong> team provide you with 1st<br />
line analyst support for your incidents, issues and questions after you have<br />
communicated your issues through your internal triage process, and would<br />
then further assistance.<br />
12 13
Channels<br />
LiveMessage in Lightning<br />
Omni-Channel<br />
Live Agent<br />
Social Customer Service<br />
Salesforce Winter ‘19 Release<br />
Salesforce has recently upgraded all customers to the latest version of their<br />
software, referred to as the Winter’19 release. As you’re aware these upgrades<br />
are included in your licence fee to <strong>Arcus</strong> and you can now benefit from the<br />
enhanced functionality available as part of the release.<br />
For a full overview please click this link here to access the release details:<br />
https://admin.salesforce.com/releaseinabox<br />
As a brief oversight the improvements included in Winter ‘19 relate to:<br />
Overall User Productivity & Operational Analytics<br />
Overall User Productivity<br />
Lightning Experience Adoption<br />
Lightning Usage App<br />
Display Density Settings<br />
Mass Change Owner<br />
Search/Share Listviews<br />
Console<br />
Search<br />
Analytics - Reports & Dashboards<br />
Drill down on reports<br />
Edit Joined Reports (Beta)<br />
Quick search on reports home<br />
Folder enhancements<br />
Chart enhancements<br />
Service Cloud<br />
Case Management & Agent Productivity<br />
Case Feed Enhancements<br />
Folders for Quick Text and Macros<br />
Case Email enhancements<br />
Lightning Flow for Service<br />
Lightning Knowledge<br />
Actions on Articles related list<br />
Insert Anchor links in rich text fields<br />
Quick Text in Knowledge<br />
Auto-filter Knowledge searches on case<br />
Use Search Layout with search results (Beta)<br />
Apex triggers & Custom Buttons, Actions and Links<br />
Setup enhancements<br />
Field Service Lightning<br />
Generate reports in any Salesforce supported language<br />
Quickly find signed service reports<br />
Guided actions for work orders<br />
Managed Package updates<br />
Dispatcher console for contractors<br />
Color code the Gantt<br />
Appointment enhancements<br />
Salesforce for iOS and Android<br />
Manage Territories on the Go<br />
Opportunity Change owner<br />
Set reminders on task created via Quick Action<br />
Access the File Detail page on Mobile<br />
Customisation<br />
Lightning App Builder - Set component visibility based on permissions<br />
New integrations page in Setup<br />
Process Automation<br />
New screen components in Flow<br />
See approval requests assigned to your queues<br />
Where this field is used (Pilot)<br />
Create and edit Field Sets in Lightning<br />
Reference Custom Metadata Types in advanced formula fields<br />
If you would like to understand how these new features could be of use to<br />
you and your team then please contact either:<br />
Richard Godfrey: richard.godfrey@arcusglobal.com or if you have a live<br />
project in progress, your Project Manager.<br />
14 15
<strong>Arcus</strong> sees success at the Computing<br />
Cloud Excellence Awards<br />
<strong>Arcus</strong> User Group<br />
4th December @ Impact Hub Kings Cross, London<br />
It was a huge week for <strong>Arcus</strong> Global last week at the prestigious Computing<br />
Cloud Excellence Awards. We took home ‘Cloud Telephony Project of the<br />
Year’ for <strong>Arcus</strong> Answer and were also involved in the ‘Best Cloud Project’ win<br />
for NHS Business Services Authority (NHSBSA).<br />
<strong>The</strong> public sector is changing the way they communicate with its service<br />
users, digitising processes to gain efficiencies and offering greater levels of<br />
accessibility 24/7 to the user.<br />
<strong>The</strong> NHSBSA embarking on the NHS Contact Centre project is a perfect<br />
example of this. Working with <strong>Arcus</strong> and Amazon, they have implemented<br />
<strong>Arcus</strong> Answer which answers phone calls using artificial intelligence. However,<br />
<strong>Arcus</strong> Answer is more like talking to Amazon Echo (Alexa) than calling an<br />
automated service and can deal with most routine patient queries. In fact,<br />
the technology has responded to 40 per cent of their calls and has led<br />
to more operators being freed up for more complex cases, giving people<br />
an increased quality of service. <strong>The</strong> NHSBSA also took home ‘Best Cloud<br />
Analytics Project’ for good measure.<br />
We are obviously very proud of our ‘Cloud Telephony<br />
Project of the Year’ win too. <strong>The</strong> judges’ comments being<br />
“great use case and great story”, proving that the public<br />
sector can certainly compete when it comes to providing<br />
a quality service to customers with transformative<br />
technology.<br />
As part of my new remit as Account Director, I’m setting up quarterly<br />
<strong>Arcus</strong> Global User Groups. <strong>The</strong>se meetings will have a focus on our existing<br />
customers forming relationships to feel more supported in the work that you<br />
are undertaking, whilst providing you with an opportunity to share ideas and<br />
knowledge on the different types of projects that we are working on with<br />
you. <strong>The</strong>se meetings will be about <strong>Arcus</strong> Global and our customers in general,<br />
not specific Product User Groups.<br />
We would also discuss any opportunities for funding that you may want to<br />
co-bid on and also for you to feedback on where you think some of our focus<br />
and priorities should be going forwards and improvements we can make. We<br />
have a very varied and wide ranging set of projects currently in progress and<br />
I believe it would be beneficial to you all to hear from other customers and<br />
some of our partners on this.<br />
<strong>The</strong> first User Group will be held at the Impact Hub Kings Cross in London on<br />
Tuesday 4th December and invites to this have been sent out. If you haven’t<br />
received an invite and think you would benefit from this then please contact<br />
me directly.<br />
Going forwards, although this meeting will be facilitated by <strong>Arcus</strong>, the<br />
agenda and attendance will be agreed by our customers to make the best<br />
use of the time.<br />
I will also try to ensure that we offer a variety of locations for future User<br />
Groups as I appreciate that London isn’t ideal for all. <strong>The</strong>re will be an update<br />
sent out after the meeting covering the main points and any presentations or<br />
documents that have been shared.<br />
Richard Godfrey<br />
ACCOUNT DIRECTOR<br />
Local Government<br />
16 17
Final thought<br />
Thank you for taking the time to read our first quarterly newsletter, we hope<br />
that you’ve found it of interest and we look forward to bringing you more<br />
information on <strong>Arcus</strong> and the work that we do.<br />
We’re keen to hear from you all as to what information or case studies<br />
you’d be interested in reading about in future editions and would welcome<br />
offers to because studies in future editions. We’ll also be looking to add<br />
more information around the partners we work with, give details of events<br />
we’ll be attending and provide more company information. Please take the<br />
opportunity to make the newsletter more relevant to yourselves by contacting<br />
either Kate Warboys: kate.warboys@arcusglobal.com or Richard Godfrey:<br />
richard.godfrey@arcusglobal.com with any suggestions or offers for case<br />
studies.<br />
Finally, as we work to providing a better service to our customers we would<br />
be very grateful if you could fill out the following questionnaire, it should<br />
take no more than a few minutes, but the questions are designed for us to<br />
improve our Customer Service.<br />
Click here to begin<br />
Again, thank you for taking the time to read and from all of us at <strong>Arcus</strong><br />
Global we wish you a Merry Christmas and Happy New Year and look forward<br />
to producing issue two in February.<br />
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