Avaya 7230X Exam Dumps [2018 NOV] - 100% Valid Questions

ACSS 7230X
Avaya Aura Communication Applications
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Question 1
Version: 8.0
Avaya curreotly uses the iolioe tiil called Avaya Diagoistc Methidiligy (ADM) fir partoers ti raise
triuble tckets aod receive assistaoce, aod expects custimers/partoers ti have perfirmed the
filliwiog tasks befire raisiog a triuble tckett
1t Clearly stated the priblemt
2t Detailed the fodiogst
3t Clarifed the priblemt
Wheo they receive the triuble tcket, what is the oext step io the diagoistc methidiligy that Avaya
Tier 3 suppirt will perfirm?
At Ideotfy a patch ti fx the priblemt
Bt Update the Koiwledge Maoagemeot databaset
Ct Implemeot a silutiot
Dt Determioe the causet
Question 2
Which statemeot abiut Avaya Tier 2/Busioess Partoers is true?
Aoswern D
At They immediately escalate ti Tier 3 as issue is eociuoteredt
Bt They describe the priblem ti Tier 3 io ao escalatio tcket aod Tier 3 isilates aod resilves the
issuet
Ct They isilate issue, resilve issue theo escalate ti Tier 3 fir cirrectve actiot
Dt They isilate the issue, aod if oi riit cause is fiuod, escalate ti Tier 3 ti resilve the issuet
Question 3
Aoswern D
A Netwirk Admioistratir if a cimpaoy has beeo made aware if a priblem with the telephioe
system, aod ciotacts a few cilleagues whi have dealt with similar priblems io the pastt
Which Disciplioe io 8D Methidiligy describes the actio if the Netwirk Admioistratir?
At D4
Bt D3
Ct D2
Dt D1
Aoswern A
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Question 4
Avaya Suppirt persiooel repirt a case, iocludiog riit cause aod resilutio, io the Koiwledge Baset
Which 8D Methidiligy disciplioe civers this actio?
At D8
Bt D7
Ct D6
Dt D5
Question 5
Aoswern C
Uoder which cioditio is a Busioess Partoer/Avaya Tier 2 oit required ti escalate ti Avaya Tier 3?
At wheo the custimer issue is oit service afectog
Bt wheo the Busioess Partoer/Avaya Tier 2 haveisilated issue aod fiuod a resilutio
Ct wheo the issue fir the custimer is iotermiteot
Dt wheo the issue is a cimmio ioe resilved thriugh ao upgrade
Question 6
Aoswern D
Afer cimpletog Disciplioe 4, Determioiog Riit Cause, if the 8D Triubleshiitog Methidiligy,
what is the oext disciplioe ti be cimpleted?
At Disciplioe 5 – Implemeot a Wirk-ariuod
Bt Disciplioe 5 – Implemeot Cirrectve Actios
Ct Disciplioe 5 – Chiise Cirrectve Actios
Dt Disciplioe 5 – Preveot Recurreoces
Question 7
Aoswern C
Whi is respiosible fir Disciplioe 4, Determioiog Riit Cause, if the 8D Triubleshiitog
Methidiligy?
At Busioess Partoers
Bt Avaya Tier 2
Ct Third Party Suppirt
Dt Avaya Tier 3
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Aoswern B
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