My Reading on ASQ CQA HB Part III
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<strong>Part</strong> <strong>III</strong>A<br />
Table 10.3 Communicati<strong>on</strong> skills.<br />
• Listening;<br />
• Questi<strong>on</strong>ing;<br />
• Probing;<br />
• Critiquing;<br />
• Handling c<strong>on</strong>flict;<br />
• Being clear and c<strong>on</strong>cise;<br />
• Good writing skills;<br />
• Good oral skills;<br />
• Appropriate body language;<br />
• Tact.<br />
Table 10.4 Auditing skills.<br />
• Evaluating and judging;<br />
• C<strong>on</strong>trolling an audit;<br />
• Planning and preparing;<br />
• Maintaining c<strong>on</strong>fidentiality;<br />
• Leading;<br />
• Supervising;<br />
• Recording;<br />
• Administering;<br />
• Decisi<strong>on</strong> making;<br />
• Analyzing evidence;<br />
• Drawing c<strong>on</strong>clusi<strong>on</strong>s;<br />
• Understanding technical material;<br />
• Presenting (reports and at<br />
meetings);<br />
• Verifying evidence (no<br />
assumpti<strong>on</strong>s);<br />
• Discovering the truth (but not a<br />
witch hunt);<br />
• Awareness of authority level;<br />
• Business understanding;<br />
• Observing;<br />
• Identifying problem areas;<br />
• Knowledge of audit;<br />
• principles and functi<strong>on</strong>s;<br />
• Applying knowledge;<br />
• Collecting data;<br />
• Organizing;<br />
• Time management;<br />
• Reviewing;<br />
• Sampling;<br />
• Assessing.<br />
Charlie Ch<strong>on</strong>g/ Fi<strong>on</strong> Zhang
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