My Reading on ASQ CQA HB Part III
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<strong>Part</strong> <strong>III</strong>F2<br />
2. Team Facilitati<strong>on</strong><br />
Facilitati<strong>on</strong> techniques needed for the cross-functi<strong>on</strong>al team and the l<strong>on</strong>g-term project team normally include<br />
the following:<br />
• Ensuring that necessary team-analyzing resources are available, such as flip charts, a data projector, and<br />
so <strong>on</strong>;<br />
• Recognizing and defusing clashes between members;<br />
• Ensuring that all team members have a voice and that the team is not c<strong>on</strong>trolled by domineering pers<strong>on</strong>ality<br />
types;<br />
• Using diverse views to strengthen team deliverables;<br />
• Keeping the team focused <strong>on</strong> the audit objectives, evidence-based decisi<strong>on</strong> making, and the schedule;<br />
• Using organizati<strong>on</strong>al tools (outlines, plans, flowcharts, sorted informati<strong>on</strong>) as necessary to facilitate<br />
decisi<strong>on</strong>s;<br />
• Cultivating a professi<strong>on</strong>al, impartial, and objective envir<strong>on</strong>ment (such as testing outputs to ensure that no<br />
bias could be perceived by the auditee);<br />
• Identifying problems or potential problems that influence team effectiveness (such as a disgruntled<br />
(unpleased) auditee, known hostile or difficult situati<strong>on</strong>s, and potential c<strong>on</strong>flicts of interest);<br />
• Establishing team rules or agreements as necessary (for example, members must be <strong>on</strong> time to all<br />
scheduled meetings, members must be willing to listen to other members’ views, and so <strong>on</strong>);<br />
• Keeping communicati<strong>on</strong> lines open between members and the auditee (?) ;<br />
• Keeping every<strong>on</strong>e informed of team progress;<br />
• Presenting team views or issues for discussi<strong>on</strong> and resoluti<strong>on</strong>.<br />
The need for facilitators and facilitati<strong>on</strong> techniques decreases with team member training, experience, and<br />
successful team history. The better qualified the team members and the more they have worked together <strong>on</strong><br />
other audits, the less active facilitati<strong>on</strong> will be necessary.<br />
Charlie Ch<strong>on</strong>g/ Fi<strong>on</strong> Zhang