My Reading on ASQ CQA HB Part III
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<strong>Part</strong> <strong>III</strong>E<br />
Use of Open-Ended Questi<strong>on</strong>.<br />
(in c<strong>on</strong>versati<strong>on</strong> process)<br />
The use of open-ended questi<strong>on</strong>s is necessary to gather<br />
informati<strong>on</strong> during the interview process. Auditors<br />
Open-Ended<br />
Questi<strong>on</strong><br />
Begin with:<br />
What?<br />
Why?<br />
How?<br />
Which?<br />
Who?<br />
When?<br />
Where?<br />
Closed-Ended Questi<strong>on</strong><br />
Begin with:<br />
Is/are?<br />
Do/did?<br />
Would/will?<br />
Could/can?<br />
Was/were?<br />
Have/has?<br />
“who,” “what,” “when,”<br />
“where,” “how,” and “why”<br />
https://www.slideshare.net/KarenMartinGroup/coaching-asking-the-right-questi<strong>on</strong>s/24-Open_vs_Closed_Questi<strong>on</strong>s_Openended<br />
Charlie Ch<strong>on</strong>g/ Fi<strong>on</strong> Zhang
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