My Reading on ASQ CQA HB Part III
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<strong>Part</strong> <strong>III</strong>D<br />
Presentati<strong>on</strong> Techniques<br />
Auditors must create a favorable impressi<strong>on</strong> for auditee management, in both appearance and ability. Auditors<br />
should dress appropriately for the opening meeting. The credentials of the audit team members may be<br />
presented at this time to instill c<strong>on</strong>fidence that the audit is being performed by competent, well- qualified<br />
individuals.<br />
The lead auditor c<strong>on</strong>ducts the opening and exit meetings, as well as separate daily meetings with the auditee<br />
and the audit team members. By using appropriate aids and handouts, the lead auditor ensures that the auditee<br />
is in agreement with the details outlined in the audit plan and understands the auditing methods to be used. In<br />
additi<strong>on</strong>, the auditor should ensure that the auditee is able to interpret data correctly, agrees with the audit<br />
evidence presented in the audit report, and agrees to address the needed corrective acti<strong>on</strong>. The lead auditor is<br />
resp<strong>on</strong>sible for ensuring that a locati<strong>on</strong> has been set aside for presentati<strong>on</strong>s. The locati<strong>on</strong> may be a training<br />
room, a c<strong>on</strong>ference room, or even a break area. The lead auditor should ensure that there is adequate space<br />
for expected meeting attendees. This may include determinati<strong>on</strong> of seating arrangements, such as classroom<br />
style, at a c<strong>on</strong>ference table, or at a U-shaped table. The lead auditor must secure the equipment needed to<br />
make the presentati<strong>on</strong>, such as flip charts, data projectors, pointers, and associated support equipment and<br />
supplies (electrical outlets, markers, extensi<strong>on</strong> cords). Finally, the lead auditor must ensure that visual- aid<br />
materials will be prepared and will be available at the meeting. Such materials may include copies of printed<br />
reports, copies of completed handwritten forms (for example, corrective acti<strong>on</strong> requests), slides, and prepared<br />
harts.<br />
The lead auditor should be certain to communicate the data analysis to the auditee both orally and visually.<br />
Using simple statistical techniques to recognize patterns and trends and evaluate their significance enables an<br />
auditor to prepare an audit report. These results must be communicated to the auditee in a timely and effective<br />
manner, and the inclusi<strong>on</strong> of simple charts, matrices, or graphs in the audit report, or their display <strong>on</strong> a data<br />
projector, can assist the auditee in gaining the necessary understanding of a problem.<br />
Charlie Ch<strong>on</strong>g/ Fi<strong>on</strong> Zhang