My Reading on ASQ CQA HB Part IV
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Charlie Ch<strong>on</strong>g/ Fi<strong>on</strong> Zhang<br />
<strong>Part</strong> <strong>IV</strong>B4<br />
4. Emerging Roles Of The Auditor<br />
No <strong>on</strong>e knows for certain what changes will occur in the auditing field in the next decade. Trends suggest that<br />
assessment will c<strong>on</strong>tinue to be an important management oversight tool. Changes in the formati<strong>on</strong> of audit<br />
groups, through joint audits or round-robin (taking turns) c<strong>on</strong>sortiums, will ensure greater auditor independence<br />
and result in a cross- fertilizati<strong>on</strong> of ideas am<strong>on</strong>g industries. Standards, such as AS9100 and ISO 19011, have<br />
been created and old <strong>on</strong>es revised to address societal and global needs. Advances in communicati<strong>on</strong>s<br />
technology and the increase in the internati<strong>on</strong>alizati<strong>on</strong> of businesses will lead to many <strong>on</strong>going changes. In the<br />
1970s, the primary purpose of auditing was compliance. Auditing in certain highly regulated fields, such as the<br />
nuclear industry, is likely to remain compliance oriented. The current directi<strong>on</strong> of the internati<strong>on</strong>al standards<br />
groups is to make all management system standards more compatible.<br />
Some standards, such as ISO 9001, have de-emphasized required procedures and refocused <strong>on</strong> c<strong>on</strong>tinual<br />
improvement and customer satisfacti<strong>on</strong>. Combining the management system audit guidelines (ISO 19011) has<br />
emphasized c<strong>on</strong>formance- riented auditing.<br />
Internal process auditing and system auditing are expected to focus more <strong>on</strong> effectiveness and improvement as<br />
they become more performance based. Rather than focusing just <strong>on</strong> adherence or compliance to a certain<br />
standard, companies are assessing their operati<strong>on</strong>s against those of world leaders by using benchmarking or<br />
by comparis<strong>on</strong> with criteria such as those for the Malcolm Baldrige Nati<strong>on</strong>al Quality Award or ISO 9004. As<br />
there is a shift from compliance to performance, organizati<strong>on</strong>s will see the viability of using process and system<br />
audits as a management oversight tool to m<strong>on</strong>itor, promote, and sustain c<strong>on</strong>tinual improvement.<br />
Meanings:<br />
ISO 9004:2018, ―Quality management – Quality of an organizati<strong>on</strong> – Guidance to achieve sustained success‖