Understanding ASQ-CQA -Body of Knowledge
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III. AUDITOR COMPETENCIES IIIC.<br />
Conflict resolution<br />
Identify typical conflict situations (disagreements,<br />
auditee delaying tactics, and interruptions) and<br />
determine the techniques for resolving them,<br />
such as negotiation and cool-down periods.<br />
(Analyze)<br />
II. AUDIT PROCESS See IID4- Follow up on<br />
ineffective corrective action<br />
Identify and develop strategies to use when<br />
corrective actions are not implemented or are not<br />
effective, such as communicating to the next<br />
level <strong>of</strong> management, reissuing the corrective<br />
action, and re-auditing. (Create)<br />
Charlie Chong/ Fion Zhang
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