My Reading on ASQ CQA HB Part I-IA~IE-s

Part IA3
CAPA: The analytical aspects of both corrective and preventive actions also harken
back to PDCA. The component of preventive action that encourages documentation
and company education on innovations and lessons learned is similar to Yokaten in
lean manufacturing.
https://www.smartsheet.com/corrective-and-preventive-action
Customer
satisfaction
Charlie Chong/ Fion Zhang