My Reading on ASQ CQA HB Part I-IA~IE-s

Scenario
For example, in the insurance industry, claims (such as medical, property, and liability) are processed
as a case file. This file contains the insured party’s claim, the evidence, the adjuster’s report, the offered
compensation, the accepted compensation, and the closing statement. All this paperwork is subject to error and
omission. So the managers will audit these case files before they are ultimately closed. Sometimes
the audit is performed before a check is cut. In reality, this is an inspection and not an audit.
Charlie Chong/ Fion Zhang