My Reading on ASQ CQA HB Part I-IA~IE-s

Part IE3
Communicating with the Auditee
An auditor’s temperament is often the key to a successful audit. A sullen ( 阴 沉 沉 ) or
unfriendly attitude could lead to resistance or malicious compliance.
Overly friendly or garrulous ( 啁 啾 不 休 的 ) behavior could lead to the impression that the
audit is not serious. The auditor should find an acceptable balance. By approaching an
auditee in a diplomatic and objective manner, the auditor can set a tone of success
for an audit. The auditor must be aware that each auditee views the audit process
differently, on the basis of individual management style, culture, personality, and
opinions. Many auditees are reluctant to welcome auditors into their world.
Resentment, fear, and anxiety are obstacles that must be overcome. By diplomatically
presenting and maintaining the audit program, the auditor can influence the auditee’s
perception of the audit function as well as the overall success of individual audits.
Meaning:
Malicious compliance is the behavior of intentionally inflicting harm by strictly following
the orders of a superior knowing that compliance with the orders will not have the
intended result. The term usually implies the following of an order in such a way that
ignores the order's intent but follows it to the letter. It is usually done to injure or harm
a superior while maintaining a sense of legitimacy. A specific form of industrial action
that utilizes this behavior is work-to-rule.
Charlie Chong/ Fion Zhang