My Reading on ASQ CQA HB Part I-IA~IE-s

Part IB
Management review should consider recurring nonconformities (for example, at a particular location or with a
particular procedure) as possible evidence that the plans and procedures should be changed.
Even more useful is a management review of potential inefficiencies. When audit results are being viewed as
added system information, auditing starts to provide the information needed for the ―Check‖ step in the Deming
(also known as ―Shewhart‖) Plan- Do-Check-Act (PDCA; also known as the PDSA: Plan- Do-Study-Act) cycle.
With the kind of information that process and system audits provide, management is better prepared to move
forward with more- informed decisions. Elevation of nonconformity resolution to the PDCA paradigm (modal)
requires the use of more contemporary tools for problem solving, improvement, and overall management. The
universe of opportunities expands as new knowledge and theories are developed. System and process
auditing can provide this new knowledge, if understood and properly applied.
Charlie Chong/ Fion Zhang