Debtfree Magazine September 2018

SOUTH AFRICA’S DEBT COUNSELLING MAGAZINE 

THEY’RE 

COMING 

FOR YOUR CAR! 

September 2018 

www.debtfreedigi.co.za

5

Dealing with debt stress can leave 

you wishing you could just get 

away and escape your problems 

for a day or two. That’s why long 

weekends and public holidays 

can be a real relief. That’s also 

why the first day back at work 

after a break can be tough. 

Debt stress is one of those things that 

make its way into almost every day. 

It hits you when you are at the shop 

thinking about if you can afford to 

buy certain items. It hits you when 

you are thinking about payday 

coming up and how quickly your 

money disappears. It even hits you 

while you are lying in bed at night 

thinking about life, the universe 

and everything. It impacts on your 

relationships and mood. 

Wouldn’t it be great to get away 

from all that stress? Well, you can 

but not in the way you might think. 

The truth is that with debt you can’t 

just run away or stick your head in 

the sand. You have to rather face it 

head on. You have to make a plan 

(sometimes with a little professional 

help) and then stick to the plan. That 

way, you can head to the shop and 

know how much to spend. You can 

know how much of your pay check 

will go towards your debt and what 

you will take home. Making a plan 

and sticking to it can even help you 

sleep better at night. 

It can be a real relief when you first 

enter debt review and things start 

to turn around. Your stress starts to 

recede. You have a plan and know 

what you need to do to stick to it. It 

is like a sudden break from all your 

debt stress. 

So, what happens when you have 

done all that and suddenly someone 

calls and says they are coming to 

take your car? PANIC! 

This issue we talk about what 

options you have when faced with 

a possible repossession. It is good 

to have a plan if this ever comes 

up, even if you are never faced with 

this situation. Avoid the panic by 

knowing what your rights are. 

We also talk about new court cases 

which are going to make it easier 

than ever to get your car and even 

home back and out of the clutches

of auctioneers. We also have lots of 

news including a look at how the 

NCR have done a 180 on the topic of 

reckless lending (which we covered 

in the previous issue in some detail). 

If you are dealing with debt and it 

is stressing you out then you should 

think about how you want to handle 

the situation. Some stresses you can 

avoid. Others you can manage. 

Some you have to face head on and 

crush. 

FROM 

THE 

E 

D 

IT 

O 

R 

You can decide how you want to 

deal with your debt situation. If 

you handle it right not only will you 

reduce your stress short term but 

you will also end up debt free.

NATIONAL CREDIT ACT 

AMENDMENTS 

C 

O 

NTENTS 

JOBS 

WIN AN ONLINE 

COURSE 

WHEN THEY 

COME FOR 

YOUR CAR 

SERVICE 

DIRECTORY 

DISCLAIMER 

Debtfree Magazine considers its sources reliable 

and verifies as much information as possible. 

However, reporting inaccuracies can occur, 

consequently readers using this information do 

so at their own risk. Debtfree Magazine makes 

content available with the understanding that 

the publisher is not rendering legal services or 

financial advice. Although persons and companies 

mentioned herein are believed to be reputable, 

neither Debtfree Magazine nor any of its 

employees, sales executives or contributors accept 

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Debtfree Magazine contains material supplied to 

us by advertisers which does not necessarily reflect 

the views and opinions of the Debtfree Magazine 

team. No person, organization or party can copy 

or re-produce the content on this site and/or 

magazine or any part of this publication without 

a written consent from the editors’ panel and the 

author of the content, as applicable. Debtfree 

Magazine, authors and contributors reserve their 

rights with regards to copyright of their work.

IF THEY SAY THEY 

WANT YOUR CAR

IF THEY SAY THEY WANT YOUR CAR 

IF THEY SAY 

THEY WANT 

YOUR CAR 

Having a collections person call you and tell you that your vehicle 

credit provider has instructed them to come and collect your car is a 

very scary thing. 

If you are not in debt review yet and are behind on payments you may 

wonder what to do. If you are already in debt review and know you have 

not missed payments you may be confused and concerned that something 

is wrong. What is the right thing to do?

South Africa’s 

leading Debt Counsellors 

since 2007 

Start getting out 

of debt today! 

www.creditmatters.co.za 

Call our national 

call centre on 

086 111 6197


ARE YOU 

BEHIND ON 

PAYMENTS? 

The first question whether in debt review or outside of debt review is: 

have you missed any payments? 

If so, then your credit provider has the right to (1) ask you to hand back the 

vehicle so they can sell it on auction or (2) take legal action against you if 

you do not willingly just give it to them. 

What the credit provider really wants (it is not your car) is that you bring 

the account up to date. If you do this they will leave you alone. They know 

that if they chase you enough you will probably pay (in around 66% of 

the cases consumers find the money somehow before an asset is sold on 

auction).


OUTSIDE OF 

DEBT REVIEW 

If you receive such a call and are not yet in debt review then this may 

be a serious indicator that the time has arrived to enter debt review. 

You have the option of handing the car over to the collections agent so 

that they can get their commission. If you manage to find the money to pay 

the arrears you should be aware that there will be all sorts of extra costs as 

well (like storage fees etc.). No, it’s not really fair but that’s another way 

they make money off you. If you can’t come up with the money then say 

goodbye to your car which will be auctioned off. It is very hard to ever get 

your car back. Be warned. 

If you decide you do not want to lose your car then you can simply tell 

the collections person:”No” and send them on their way. They will try to 

convince you to sign forms or that there will be many extra costs or that

they just need to keep the car safe. If you want to keep the car and try sort 

out the debt rather, then just say:”No”. If needs be take out your mobile 

phone and video the conversation. 

Why not go to the credit provider and give them a written offer (get them 

to sign a copy) of how you will make up the missing payments and when? 

You could also send this via registered mail and keep proof of the letter 

sent. You may need this later if they take you to court. You can then show 

this to the judge and prove that you wanted to make a plan. The judge may 

then approve the plan if they like it and see that you have been sticking to 

the plan you suggest to catch up payments. 

You also have the option to try get legal advice or help since this is a 

serious matter and you can easily lose the asset.


WHILE IN 

DEBT REVIEW 

If you are under debt review and get such a call or sms or visit then 

do not panic. Step one is to send the person away. Tell them to leave. 

If they say they are a sheriff of the court then they can do whatever they like 

if this is true. Simply video them and repeatedly tell them that the vehicle is 

subject to a new court order (or is at court waiting for the order). Basically 

send them away. 

You should chat with your Debt Counsellor the same day. Talk directly to 

them and not just a member of staff. Don’t just leave them a message. Get 

them on the phone or go to their office asap.

Your Debt Counsellor will make it a priority to talk to the credit provider 

in question. They will correspond with them and try see what the problem 

is. Sometimes it is a miscommunication within the bank between different 

departments. They may have forgotten to load the new court arrangement 

onto their system. Their computers may have flagged your car for collection. 

Do not be quick to blame your debt review or your Debt Counsellor. They 

will help you protect your asset. 

It may be necessary to go to court to defend your car. If you get a summons 

in the post or someone at your old address tells you they got some papers 

in the mail you should immediately tell your Debt Counsellor and your 

attorney (who helped with the debt review court application – get their 

details). 

Going to court may seem scary but losing you car when you are paying 

every month is also very scary and unfair. The court can simply order that 

the credit provider leave you alone (possibly re-include the account into 

debt review) and even pay all the legal costs.

SURE 

Credit ProteCtion – debt review 

Applied to go under debt review? 

Restructuring your monthly expenses? 

why not insure all your accounts on the one Credit Protection? 

benefits offered 

• death – we settle the account 

• temporary disability – we pay your 

installment for 12 months 

• Permanent disability – we settle 

the account 

• Critical illness – we pay your 


• retrenchment – we pay your 


At a rate of R2.95 per R1000 

unsecured/short-term credit 

and R2.00 per R1000 on 

Mortgages, you can now 

insure your debt for less 

without compromising on the 

best benefits available. 

For further information please 

speak to your Broker alternatively 

contact your regional ONE office. 

0861 266 562 

admin.debt@one.za.com 

TERMS & cONDITIONS APPLY 

ONE Insurance Underwriting Managers (PTY) LTD Reg No. 1996/008987/07 

Authorised Financial Services Provider FSP8783 VAT No. 4370160501 

Underwritten by: 

A Member of A member of the Group


MISSED 

DEBT REVIEW 

PAYMENTS? 

If you have missed any payments then you should be aware that you 

could lose your car. It does not really matter why you missed the 

payments. 

The Debt Counsellor may not be able to convince the credit provider or a 

court to protect your car if you do not regularly pay for it while under debt 

review. 

If you are worried about missing payments while under debt review then 

you can consider insurance in case you lose your job. Your Debt Counsellor 

will know more about that.


DO NOT SIGN 

ANYTHING! 

Are you an expert at understanding legal forms and documents? Do 

you always check the fine print? If you are like most of us then you 

don’t. 

This can be a problem if you sign a form from a collections agent. They 

may slip in a second page which says they can take the car or that you 

want them to take it and you may not even realize it because they hide it 

behind another form like a vehicle inspection form. 

Rather ask that any forms be given directly to your Debt Counsellor. Provide 

them with the details and then send them on their way (all while video 

recording it).

KIM 

ARMFIELD 

AND ASSOCIATES 

DEBT REVIEW | CREDIT LAW | LITIGATION 

CONTRACTS | FAMILY LAW | WILLS & ESTATES 

Tel: 021 949 1758 | 084 702 3760 

info@legalwc.co.za | www.capeattorney.co.za


HAND OVER 

THE KEYS AND 

SAY GOODBYE 

If you hand a stranger with some papers and a good story your keys 

then they have not stolen your car. You have given it to them. So, 

don’t give your keys to strangers! 

Don’t simply believe claims that they have a court order or are there on 

behalf of a bank or the sheriff’s office. They may not even actually work 

for the bank or a collections agent even though they say they do. Beware!

TRICK 

TRICK 

Someone may show 

you a court order with 

your name on. Is it a 

stamped valid court 

order? You probably 

are not sure. Your 

legal team and Debt 

Counsellor should 

look over any forms 

first. 

Beware of signing a 

form showing any 

possible damage to 

the car. It might have 

several pages which 

include things you 

don’t understand.

TRICK 

TRICK 

Just because someone 

says they are a sheriff 

of the court doesn’t 

make it true. A sheriff 

will have proper 

identification and 

doesn’t need your 

permission to do 

anything. If they are 

still asking then you 

may need to 

photograph or video 

the person making 

the claim. 

A collections agent 

depends on 

commission for 

income. This can lead 

some to bend the 

truth or even lie. 

They may even threaten 

you with physical 

harm or extra costs. 

They may harass 

you in public. If this 

happens your Debt 

Counsellor can 

help you report the 

person to the correct 

authority.

HELP NEW 

MOMS & 

BABIES 

Being in Debt Review and Pregnant can be daunting prospect due to 

the sudden extra unexpected costs. It can even threaten to ruin your 

debt review. DCCS want to help pregnant Debt Review moms with a 

special gift hamper to help them deal with the extra costs. 

Each Hamper consists of nappies, creams, soaps, wipes, clothing 

and a receiving blanket. Would you like to donate a pack to help a 

pregnant debt review mom? 

DONATE R180.00 admin@dccsupport.co.za 

DEBT COUNSELLING 

COMMUNITY SUPPORT

DEBT REVIEW 

SCHOOL 

Never Miss a Debt REview Payment 

or you may lose all the progress 

you have made during your Debt 

Review

UPDATE 

NATIONAL CREDIT 

ACT AMENDMENTS 

The Portfolio Committee on Trade & Industry has been working for some 

years on a bill to help low income consumers to deal with their debt. 

Especially of interest to the committee were those who become unemployed. 

After many years, research trips and consultation the Portfolio Committee 

recently completed proposed amendments to the National Credit Act which 

include a new arrangement called Debt Intervention – which is debt review 

for low income or no income consumers done by the NCR. 

The Portfolio Committee passed the Bill to the Council of Provinces and 

then onto the National Assembly who all approved the amendments. The 

Bill is now sitting at the President’s office where it faces a final step before 

becoming part of law. If the President is happy that the changes to the 

NCA are constitutionally sound (an issue which has repeatedly been raised 

about the proposed changes) then the Amendments will be signed and 

published in the Government Gazette. 

It will then be seen if Credit Providers will take the matter to Court to try to 

prevent the Amendments from coming into effect or not. If not, then the 

Amendments will kick in at a disclosed date and the NCR will begin to offer 

this new way of dealing with debt to consumers. The Banking Association 

of South Africa estimate as many as 5 Million people may then give the 

NCR a call and ask for help in this way.

NCR CHANGE THEIR 

MIND ABOUT 

RECKLESS LENDING 

FEE GUIDELINE 

The National Credit Regulator (NCR) surprised the debt counselling 

and credit industry this month by recalling a fee which specifically 

was introduced a few months ago to incentivise Debt Counsellors to 

investigate Reckless Credit.

RECKLESS LENDING FEE GUIDELINE 

WHAT IS 

RECKLESS 

LENDING? 

When credit providers: 

(1) give credit to people who do not understand the obligations 

of the agreement, 

(2) have not completed or received all the required documentation, 

(3) do not check if people can afford the credit, or 

(4) if they grant credit which the consumer is not able to afford, 

this is called “reckless credit“.

PROFESSIONAL DEBT 

COUNSELLING ATTORNEYS 

TEL: 021 872 1968 

11 MARKET STREET, PAARL 

www.steyncoetzee.co.za


WHY THE FEE 

WAS ADDED IN 

THE FIRST PLACE 

Government is concerned that since the National Credit Act (NCA) 

was introduced so few reckless credit court cases have happened. 

They want to see consumers rights protected and predatory credit 

behavior curbed. 

One of the main reasons why Debt Counsellors are not eager to take on 

reckless credit investigations is because it creates a lot of extra work. It can 

even double the entire workload on a consumer’s matter. The initial work 

on a reckless credit investigation can be the same amount of work hours 

as is taken over 5 years of a debt review. This is a massive investment. 

Debt Counsellors were never obliged to do such investigations when the 

National Credit Act was introduced in 2007 due to the wording which left

this up to consumers applying for help (and the wording still has not been 

changed even though the Act has been amended before). 

Also, credit providers have been very bad at providing the necessary 

information for a proper investigation (because then there is then a danger 

that the account may actually be found to be reckless). 

Several different ways have been tried to force more investigations such 

as draft changes to the National Credit Act currently in process and even 

adding investigations into guidelines to the industry. These have to date 

had little impact. 

Finally, after many years there was seemingly a decision to try and 

incentive investigations by adding a small professional fee in the NCR 

debt counselling fee guideline. The incentive immediately had an impact 

and Debt Counsellors across the country began to conduct investigations.


HOW MUCH WAS 

THE RECKLESS 

LENDING FEE? 

The NCR fee guideline suggested a professional fee of R1500. 

At the time most Debt Counsellors felt a bit underwhelmed and disappointed 

at the low amount. However, with good systems and refinements to software, 

some companies soon realised that they could ‘make a go’ at doing such 

investigations regularly. 

Some ask: should this fee always be charged? The guideline introduces 

fees which Debt Counsellors can follow but do not have to*. They can, for 

example, charge less than the fee suggested. That said, the fee guideline 

includes many fees which are charged on every debt review matter and 

are worked into the process. Consumers do not make these payments 

above and beyond their normal monthly debt repayments via debt review 

and it does have the potential to save them thousands of Rands where 

reckless credit was granted.


ARE MANY CREDIT 

AGREEMENTS 

RECKLESS? 

One of the largest debt counselling firms in the country (DebtSafe) 

recently released a report into their investigations into reckless credit. 

They reported that they found thousands of probable cases of reckless 

lending (note: only a court or the National Consumer Tribunal can declare 

an account reckless – not a Debt Counsellor who can only report that 

something looks suspicious and why). 

Many Debt Counsellors only check for a single part of reckless credit: if 

the consumer could afford the credit at the time or not. There are however 

many other facets of reckless lending that are not being investigated 

which may actually push the incidents of this practice even higher. Many 

consumers do not understand the obligations they are taking on when 

applying for credit and contracts in South Africa are still very complex and 

hard to understand.


CREDIT PROVIDERS 

TAKING STRAIN 

If an account is found to have been recklessly granted it is possible 

that the amount will only need to be paid back after other debts are 

paid up but it can also result in the debt being possibly written off. 

While this may seem trivial in the case of a small debt of R1000 or less, a 

court finding that reckless credit was granted can result in the NCR asking 

the National Consumer Tribunal to fine a credit provider millions. 

When African Bank reported on irregularities at one of their branches the 

NCR took them to task and huge amounts of money had to change hands. 

Even scarier was the reaction of investors who panicked (there were some 

other warning signs at the same time) which saw the bank collapse soon 

after. 

This means that the banks have to make sure that even the most trivial 

small amount needs to be defended by the best Advocates they can afford. 

This is expensive (which is why they try to get the courts to make the Debt 

Counsellors pay the bills).

Banks are also being asked for papers from long ago and been given 

a very short time period to supply these documents which they may not 

actually have or even know where they are stored. One bank almost always 

claims the documents burnt up in a fire and they do not have them saved 

on their computers. 

When Debt Counsellors actually started asking for the required information 

they began to take strain. Not supplying the information is also very 

suspicious and can give the impression of hiding information or not having 

it. 

Looking for those documents also can be costly even if you do have them. 

Costs are to be avoided where possible in business. So credit providers 

began to make various suggestions about how they could avoid having to 

provide these documents at Credit Industry Forum (CIF) meetings. Many 

credit providers began to complain that Debt Counsellors where now 

doing reckless credit investigations (nobody likes change).


CONFLICTS WITH 

THE NCR TASK TEAM 

AGREEMENT & 

GUIDELINE 

Another unintended consequence of the new fee was that it sometimes 

pushed payments out of a time period which the NCR recommended 

in their 2009 Task Team agreement guideline. 

In that agreement, credit providers are meant to get payments at least 

in the third month of a debt review (after the Debt Counsellors fee and 

Attorney’s fees in month one and two). This was a pattern that most Debt 

Counsellors followed when making proposals. Recently, however, the 

NCR’s new changes to the fee structure has conflicted with the 9 year old 

report and guideline. It seems obvious that the new fee guideline would 

replace or change the old agreements but this was never expressly said by 

the NCR who may have failed to address this with credit providers when 

the fees were suddenly revised.



INVESTIGATIONS: 

OBLIGATORY OR NOT? 

The Draft Bill of Amendments to the National Credit Act which 

has been approved by the National Assembly and now sits on the 

President’s desk amends Sect 86(7) and makes it obligatory for Debt 

Counsellors to both investigate and report if they find something out 

of place and possibly reckless. 

The NCR’s own published Guideline on their 2009 Task Team Report about 

debt review says in Section 3.4 under the heading Reckless Lending: 

‘Debt Counsellors are obliged and encouraged, as part of the financial 

assessment, to identify reckless lending by Credit Providers…’In the 

annexure b2 – affordability assessment checklist (14) step 14.6 is clearly 

marked: ‘Check for Reckless Lending’ and on page 29 when talking about 

possible reckless lending and doing a quick test point 16.3 says: ‘The 

possible reckless debt indicator needs to be completed for each debt‘.

The NCR in that guideline states that: ‘The identification and determination 

of reckless lending is important’. So, it is abundantly clear from this 

guideline and the original Task Team Report, which all the major banks 

all signed off on, that the NCR clearly want it investigated in every matter. 

This then means that all accounts should be investigated and the fee then 

is perfectly legitimate on all matters, since all cases have to be investigated. 

Thus any complaint that Debt Counsellors should not be investigating 

every matter should be taken up with either the NCR or Parliament, as this 

is clearly the intent of the coming amendments and the NCR’s own 9 year 

old guideline.


DEBT 

COUNSELLOR 

REACTIONS 

The reaction to the NCR recalling their fee guideline has not been 

very positive from Debt Counsellors. 

Many Debt Counsellors have been less than complimentary about the 

recall and feel that the NCR are caving to pressure from credit providers 

who do not want them looking too closely into their lending practices 

(and potentially costing them millions of Rands in damage). Many credit 

providers, however, are happy and are saying they are glad to see an end 

to the abuse of this fee.


DEBT COUNSELLING FEE 

GUIDELINE: DID THE 

NCR GET IT WRONG? 

The last NCR fee guideline was released many years after the previous 

review and was met with a sigh of relief as Debt Counsellors saw that 

their fees were not going to be cut as they had feared. 

The addition of the reckless lending investigation fee was seen a small 

incentive and keeping aftercare fees consistently at the same amount over 

the years was as perceived as an acknowledgement of the work involved 

in debt review. 

Debt Counsellors had been calling for a fee increase for many years and 

even threatened legal action at some points. Associations did extensive 

research and the NCR themselves appointed a research firm to fully 

investigate and propose updated fees. This would then seem to imply that 

the process was thoroughly investigated and considered by the NCR, who 

have the right to publish their views on fees for the industry.

The timing of the release was not particularly auspicious when it did happen, 

as it came shortly after something of a TV scandal about a particular 

roleplayer in the industry and the NCR’s actions (or inaction up to that 

point) in regard to them. To some, it seemed like a knee-jerk distraction 

technique and hard questions were asked about why the promised 

actuarial consideration of the proposed fees had not taken place as was 

previously indicated would happen. Had this happened would a part of 

the fee guideline later have been recalled? 

The recall of one part of the fee guideline then calls the rest into question 

as well. Many have issues with the section on legal fees (note: the NCR 

acknowledge that they cannot set legal fees and only the law society can 

do so) which the NCR say should only be taken in the month the court 

action begins (this can be delayed by the courts for a long time or may 

never happen if things change to an application to the NCT). 

Some see the NCR removing legal fees attached to the NCT as an aggressive 

way to get Debt Counsellors not to make use of the NCT and to try sideline 

the NCT from the process.


NO MORE 


INVESTIGATING? 

With the message been sent that mistakes may have been made, 

that they may be bowing to pressure from some industry parties and 

perhaps now encouraging Debt Counsellors to not look to closely at 

reckless credit the NCR has some reputation management to take 

care of. 

Especially in the face of government pressure to do the opposite and the 

public not liking it when they think credit providers are being helped to 

hide their sins. Then too the NC R will have to take a fresh look at the Fee 

Guideline which they perhaps rushed out too soon. Will they review other 

aspects of the fee guideline such as when legal fees should be taken (as 

currently, attorneys do not like to work for free and not know if they will get 

paid)? That is unclear.

It should also be expected that the sudden uptick in reckless lending 

investigations will come to a halt or perhaps even totally dry up as the 

incentive has been removed and as the industry wait to see what happens 

with the new draft bill which is sitting at the President’s office and what the 

NCR now do with their guidelines (Task Team and Fees). 

*Debt Counsellors who do not like the guideline do not have to conform 

to it but can even appeal to the NCT to have the guideline set aside for 

them specifically if they wish.

Jothie Bechoo 

ATTORNEYS & DEBT 

COUNSELLOR 

Taking care of all your legal needs 

Specialising in Debt Review Applications 

for Debt Counsellors/Attorneys 

Our offices personally attends to debt 

review applications in the following 

courts: 

Durban 

Pinetown 

Chatsworth 

Verulam 

Ntuzuma 

We aim to have debt review orders 

granted at the first court appearance 

We avoid unnecessary adjournments 

Our fees are reasonable 

We have six years’ experience in Debt 

Review applications 

We assist clients in Rescission of Debt 

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Suite 7 Gladstone Court 

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Tel: 031 303 1004 

Mobile: 076 835 2810 

Email: jbechoo@jb-attorneys.co.za 

Also specializes in: 

Deceased Estates, Wills, Divorces, Ante Nuptial Contracts, Correspondent Attorney, Rescissions

DEBT REVIEW 

SCHOOL 

When Looking 

For Debt Help: 

Ask To See The Debt 

Counsellor’s Certificate

NEWS 

THE RANDS ROUGH 

ROLLERCOASTER RIDE 

The Rand has been dramatically 

rising and falling against 

the US Dollar over the last 

month amidst a mixed bag of 

influences. The announcement 

of poor performance by local 

economy and an official 

recession drove the Rand down, 

as did further movement in 

regard to land expropriation 

and tweets from US President 

Donald Trump. By contrast the 

announcement of Government 

plans to try bolster the failing 

economy through infrastructure 

investment and a R50 Billion 

economic stimulus package saw 

the Rand gain ground. Over 

the last 5 years the currency 

has weakened drastically, going 

from R10/Dollar to R15/Dollar. 

NCR V. MSF 

(DEREGISTERED 

CREDIT PROVIDER) 

Consumers who are investing 

with MSF and Loxfin are being 

promised a return of 13.5% 

per year through their smart 

way of investing in mortgage 

bonds. What they don’t know, 

is that MSF (Mortgage Secured 

Finance) is in a running battle 

with the National Credit 

Regulator (NCR). 

The NCR says that MSF was 

previously registered as a 

credit provider, but decided 

not to renew their registration 

in 2016. The media is now 

reporting that the company is 

still busy offering credit, which 

would be illegal if true. Only 

NCR registered individuals 

and companies are allowed 

to offer any form of credit for 

profit. The NCR are saying 

that they are already busy with

litigation (court action) against 

the company over other matters. 

MSF, however, say this is not true. 

Trouble is brewing as investors 

are being told that Loxfin is a 

financial services provider (or 

FSP) but Loxfin had its FSP licence 

withdrawn way back in 2012. 

Loxfin and MSF are presented as 

two cooperating companies, but it 

turns out that they share the exact 

same directors and even office 

address and contact info. This is 

not the only area of concern for 

investors. 

Loxfin and MSF are essentially 

receiving loans from members 

of the public (the investors) and 

lending these to a 3rd party, thus 

they are also conducting the 

business of a bank which would 

put them in contravention of the 

Banks Act if true. As a result, they 

have now attracted the attention 

of the SA Reserve Bank who are 

looking into the matter. 

During a hearing at the National 

Consumer Tribunal, the NCR 

learned that MSF are currently 

still collecting on debts even 

though they cancelled their 

NCR registration. The NCR say 

they will now pursue new action 

against MSF for doing so.

PETROL PRICE TO 

RISE DUE TO 

WEAK RAND 

ILLEGAL CREDIT 

PROVIDER ARRESTED 

Petrol is priced in Dollars 

(barrels of crude oil) and 

with the Rand losing strength 

against the Dollar and due to 

international factors pushing 

up the cost, it appears that 

South Africans will soon be 

paying over R17/litre for petrol. 

This could happen as soon as 

October 2018. Government 

announced that they are 

going to be relooking at some 

administration costs associated 

with fuel to see if they can 

lower the cost to the public. 

Government however is looking 

to find money to cover their 

costs due to low tax payments 

from citizens earning less in the 

recession and added spending 

costs such as the “fees must 

fall” free education plan which 

ramps up over the next few 

years. 

A 22 year old Limpopo man has 

been arrested for breaking the 

National Credit Act. Reportedly, 

the man has been operating 

for some time as an illegal 

loan shark and was found to 

be illegally in possession of 

16 bank cards, 45 ID books 

and 4 Social Security Agency 

cards (for old age pension). 

The Hawks and National Credit 

Regulator worked together 

to investigate, identify and 

ultimately raid the illegal credit 

provider’s office at a local shop 

in Bela-Bela. 

The National Credit Act 

requires that anyone who lends 

money for profit must register 

with the NCR and regularly 

report to them.

KIM 

ARMFIELD 

AND ASSOCIATES 

When debt 

review clients 

don’t pay they 

put your entire 

practice at risk! 

We make sure you get paid for 

the work you’ve already done! 

Tel: 021 949 1758 | 084 702 3760 

info@legalwc.co.za | www.capeattorney.co.za

NCR SPREAD A 

POSITIVE MESSAGE 

ABOUT DEBT 

COUNSELLING 

The National Credit Regulator 

(NCR) regulates the credit 

industry and registers the 

various parties, such as credit 

providers and Debt Counsellors. 

One of the requirements of the 

National Credit Act (NCA) for 

the NCR is that they educate 

consumers about their rights 

under the NCA, including the 

right to apply for debt review. 

This month the NCR distributed 

a press release all about debt 

counselling and how it helps 

consumers. 

In their press release, the NCR 

was quick to point out that the 

process is ‘debt counselling’ 

and not ‘debt cancelling’. They 

also pointed to the importance 

of only dealing with a NCR 

registered party, and not some 

fly-by-night operation without 

certification (like so called “debt 

mediators” or people claiming 

they are Alternative Dispute 

Resolution Agents but who are 

not and are actually just doing 

unregistered debt review). The 

NCR also advised consumers 

to always make their monthly 

payments (the number one 

rule of Debt Counselling), stay 

on top of their debt situation 

during the process and 

understand exactly how debt 

review works.

MELIORLEAF WON’T 

LOAD YOUR PREMIUMS 

OR REPUDIATE A 

LEGITIMATE CLAIM JUST 

BECAUSE YOU’RE IN 

DEBT REVIEW 

Specialist insurance for people in debt review. 

Ask your debt counsellor. 

CALL US NOW 0861 635 467 

www.meliorleaf.co.za

We appear in the following courts and act as a correspondent for Dc’s 

and their attorneys. 

ATLANTIS 

BELLVILLE 

GOODWOOD 

CALEDON 

CAPE TOWN 

WYNBERG 

CERES 

GRABOUW 

HOPEFILED 

KHAYELITSHA 

KUILSRIVER 

MALEMSBURY 

MITCHELLS PLAIN 

MOORREESBURG 

PAARL 

PIKETBERG 

ROBERTSON 

SIMON’S TOWN 

SOMERSET WEST 

STELLENBOSCH 

STRAND 

TULBAGH 

WELLINGTON 

WORCESTER 

Please contact adri@kempdebruyn.co.za to 

enquire about our fees. 

 

 

 

+27 (21) 200 5644 

adri@kempdubruyn.co.za 

21 Station Street, Paarl, 7646

COURT MATTERS 

A number of important court cases are underway or have recently 

been held. We take a brief look at some of them and how they 

impact on the industry and debt review.

Gauteng High Court Rules on Auction 

Reserve Prices 

The South Gauteng High Court recently heard arguments from both 

banks and consumer organizations about the need to set a reserve 

price on a home that will be sold on auction to recover the bank’s 

funds. In 2017 changes to the law made it possible for judges who 

hear such matters, and who grant the banks permission to sell homes 

on auction, to set a reserve price before the auction. The intention 

was to prevent the sale of people’s homes for peanuts and then leave 

the consumer with a massive debt and no home. 

Although the new law was in place, it is being used inconsistently 

across the country. As a result, a full bench of judges were asked to 

rule on this matter in the Gauteng area. They were also asked to rule 

on whether a consumer who is in arrears, and is having their home 

sold on auction, can reinstate the bond by paying off all the arrears 

and reasonable legal costs (something about which there is still 

debate even though there have been previous court cases showing it 

is possible). 

A Minimum Auction Sale Price Must Be Set 

This month, the South High Court ruled that all houses and properties 

in their jurisdiction will have to have a reserve price set before a 

home is put on auction. Although they gave no specific guidance

on exactly how this should be done, and what that reserve price will 

be, this means that there should be a dramatic drop in any monkey 

business behind the scenes e.g. homes being sold on auction for R10 

(as has happened in the past). 

The court also said that all matters relating to a single case should 

be heard at the same time. This is in reaction to the banks often 

taking the same matter to high court (which is very expensive) twice; 

once for the amount owing and once for the order to be allowed 

to auction off the home. This double charge strategy has seen 

unfortunate consumers who already have financial difficulty, simply 

being financially unable to offer a proper defense. 

Consumer rights organizations say that this is a huge win for 

consumers, and will see the banks being forced to stick to the SA 

Constitution. They are also happy to have obtained confirmation that 

as long as a consumer pays up arrears and reasonable legal fees, 

they have reinstated the contract with the credit provider and in such 

a case the bank could not go ahead with a sale on auction any more. 

As long as such payments are made before the auction, the account 

would be reinstated and continue as normal. 

It is likely that this ruling will influence courts across the country, 

and that they too will begin to consistently set reserve prices for all 

auctions except in exceptional cases.

Die Republiek van 

SKYT AFRICA 

Hi daar Mense, 

Die van julle wat gereelde lesers van hierdie rubriek is sal teen hierdie 

tyd weet dat ek altyd poog om n bietjie humor in te bou maar vandag 

is ek in n ander gemoedstoestand. Soos Genis van Ko-operasie Stories 

sou sê, ek is beswaard, diep beswaard. Inderwaarheid grens dit aan 

n gemoedsbekakking. Kom ek skets vir julle hoekom. 

1. Daar bestaan nie iets soos n tegniese resessie nie, die land is nou 

amptelik in a resessie finish en klaar. Die woord tegnies word deur 

sekere media gebruik om die impak van n resessie sagter op die oor 

te maak, dit is egter wat dit is. Die impak van die resessie gaan ons 

as verbruikers verarm. 

2. Die gevalle van die staatskaping, bedrog, selfverryking en baantjies vit 

boeties kom nou daagliks na vore en nog is die einde niet. Dit behels 

miljarde Rande en ons belastingbetalers se geld. Belasting geld wat 

veronderstel was om die Land se boeke te laat klop. Weereens gaan 

dit n negatiewe impak op ons hê.

3. Sjina gaan nou miljarde in SA belê. Wat sal hul motief wees om 

geld in n bankrot ekonomie te stort? Sekerlik nie omdat hulle van 

ons hou nie – n pond vleis gaan hulle beslis terug eis. Elke lening of 

belegging kom met voorwaardes waarvan seker die belangrikste die 

terugbetaling daarvan is. Hulle het reeds in Sri Lanka en in Afrika 

staatsentiteite oorgeneem toe die lenings nie terugbetaal kon word 

nie. Weereens gaan ons vir die gelag betaal. 

4. Alhoewel die uitleenkoerse vir eers onveranderd bly help dit nie om 

inflasie te bekamp nie. Inflasie is soos n dief in die nag, jy sien hom 

nie maar jy sien die gevolge van sy besoek. Die koopkrag van jou 

rand word maand op maand minder vir basiese behoeftes. 

5. Die onlangse “toegewing”om die brandstof prys met net 5c te verhoog 

het R400M uit die staatskas gewis. En in Oktober staar ons in elk 

geval n verhoging van R1.25 in die gesig. Met so n redenasie is dit 

net bult op. 

6. Die meerderheid van die plaaslike munisipale metro’s is in wanorde 

en disfunksioneel. Rou riool spoel in die strate af en in ons kosbare 

riviere en damme. Diegene wat wel vir hul dienste betaal se geld 

word nie aan die korrekte owerhede betaal nie en gevolglik word 

water en krag afgesny van onskuldige persone. 

7. So gepraat van krag. Julle sal onthou dat ek n paar maande geskryf 

het oor die grootskaalse kragonderbreking in die ooste van Pretoria. 

Baie mense het verwag dat hul krag rekening na n onderbreking van 

nege dae sou daal. Die teendeel het egter gebeur met verbruikers 

wat n rekeninge gekry het met n styging van R1 000.

8. Die grondbesettings neem toe en die uitlatings van sekere politici 

blaas die vlam aan. Menseregte is een ding maar daar is ook n ding 

soos skending van menseregte. Dit gepaard met die dienslewering 

proteste waar eiendom en ander bates beskadig en verbrand word. Is 

dit georkestreer of slegs n minagting vir die res van die samelewing? 

9. Sommige gebiede in SA het n hoër sterftesyfer as oorloggeteisterde 

lande soos Somalië, Afganistan en Irak. Die verskil is ons sterftesyfer 

is moorde gepleeg. Irak 40 sterftes per 100 000 en Philippi Oos in 

die Wes Kaap 323 per 100 000. Is daar n totale verval van morele 

waardes in ons land? 

10. Skoolkinders wat onderwysers aanrand en selfs vermoor, is dit 

n voortsetting van wat hulle sien wat in hul woonhuise of in hul 

omgewings waarneem? Dat geweld n aanvaarbare optrede is? 

Ja ek besef my relaas is swartgallig en hopelik kom alles reg. Immers is 

daar nog onskuldige kindertjies wat met blye hartjies uitsien na n besoek 

van die tandmuis en die paashaas. Met die uitspraak dat aaptwak of 

papegaaislaai nou wettig is moet ek dit miskien probeer. In my oudag sien 

ook moontlik die tandmuis of die paashaas dan sal my gemoed ook sak. 

Ons praat weer volgende maand. 

Groete, 

Christo 

Christo Hattingh 

Kyk gerus my LinkedIn profile: 

https://www.linkedin.com/in/christo-hattingh-351a52130/ 

* Seriously please do let us know if you found this article to be 

funny/offensive/amusing/interesting feedback@debtfreedigi.co.za

DON’T WORK WITH AN OUT 

DATED VERSION OF THE ACT 

UPDATED 

2017 

We are happy to announce that the Amended National Credit Act booklet 

is now available via our shop. 

Get the latest version for only R250.00 

ORDER NOW 

http://debtfreedigi.co.za/product/pocket-sized-national-credit-act-booklet/

www.collectnetpda.co.za

Debt Counsellors Collective 

iDCC is waiting to hear back from 

the NCR in regard to our official 

request to join CIF. 

We encourage non-affiliated 

DCs to join. 

Listen to a great interview with 

Toby Chance MP, Shadow 

Minister for Small Business 

Development in SA. Toby is 

introducing new legislation that 

creates an Ombudsman for small 

businesses 

https://soundcloud.com/scottcundill/toby-chance-mp-and-the-neweconomic-rights-alliance 

The NCA Amendments 

will make failure to 

report probable reckless 

credit a punishable 

offense - Join the 

Facebook discussion. 

www.allprodc.org

Visit our facebook page 

for more info. 

www.bdcf.co.za 

Free State Branch Meetings 

Kopano Nokeng Country Lodge, 

Date: 19th October 2018 

Gauteng Branch Meetings 

Kempton Park Golf Club 

Dates: 23rd October 2018 

KZN Branch Meetings 

Westville Country Club 

Dates: 26th October 2018 

Western Cape Branch Meetings 

Parow Golf Club 

Dates: 23rd October 2018 

NDCA continues to actively 

participate in industry 

forums, including the 

CIF, and looks forward 

to the implementation 

of proposed DCRS rule 

changes 

www.dcasa.co.za

JOB OPPORTUNITIES 

Social Media and Facebook Campaign Manager 

“Click Me” Digital Marketing is an affiliate of National Debt Advisors and is seeking to employ an experienced 

Social Media Marketing Manager with experience in creating and implementing social media and communications 

complaints. The requirements will be a Diploma or Bachelor’s Degree in Marketing, Advertising or Communications, 

coupled with a minimum of 2 years’ experience in social media community management. A Full understanding of 

PPC and SEO is essential, with full exposure to Social Media tools. 

Applications may be sent to andrea.c@ndadc.co.za 

Senior Web Developer (UX) 

“Click Me” Digital Marketing is an affiliate of National Debt Advisors and is seeking to employ a Senior Web 

Developer with experience in UX Design. We are searching for a dynamic individual who understands the customer 

journey and has the ability to lead in this regard. Requirements for this role: Experience in fundamentals such 

as HMTL, CSS, PHP, Javascript and Wordpress. A minimum of 5 years’ experience in Web Development and a 

qualification in UX design will be an advantage. 


Senior Recruitment Manager 

National Debt Advisors is looking for a Senior Recruitment Consultant to join their fast paced and expanding team 

placing local and/or permanent staff. Experience in Contact Centre recruitment is essential and advantageous 

to candidates from the Debt Review industry. The requirements for the role are as follows: Matric (Essential), A 

qualification in Human Resource Management (Advantageous), 360 recruitment experience, A minimum of 2 

years’ experience in contact centre recruitment and innovation in Talent Management. 


SEO Analyst 

“Click me”, a division of NDA have a fantastic opportunity on offer for a talented and confident SEO analyst to join 

our web SEO marketing team, based in Cape Town. We are looking to attract candidates with 2 years of experience 

in Search Engine Optimization, with a hunger to deliver successful SEO campaigns and grow within a dynamic 

team. The minimum experience required is a minimum of 2 years in Search Engine Optimization, experience in 

google “my business”, Schema-markup, voice serach SEO and AMP recommendations. 

Applications may be sent to andrea.c@ndadc.co.za

Payment Distribution Agency 

Area Sales Consultant & Training Officer 

Area: Centurion 

Salary: Market Related (Basic + Commission + petrol allowance) 

Key Responsibilities: 

• Scheduling of new business appointments 

• Cold calling 

• Achieve individual targets 

• Generate new sales leads and acquire 

new clients 

• Establish customer needs, developing 

opportunities and expand customer 

base 

• Update weekly call report 

• Prepare and present proposals and 

presentations to clients 

• Training clients on systems and 

product offerings etc. 

• Assist with customer care retention 

Skills: 

• Sound negotiation skills 

• An eye for business opportunities 

• Ability to work independently with 

minimum supervision 

• Ability to persuade and sell 

• Communication and Interpersonal 

Skills 

• Problem solving and creative thinking 

• Strategic and Consultative Selling 

Minimum Requirements: 

• Matric 

• Minimum 2 years’ experience in a 

similar position 

• Proven track record of having made 

target 

• Industry experience advantageous 

• Experience in presentation and 

negotiation of business solutions at 

senior management level 

• Valid Code 08 driver’s license and 

own reliable transport 

• Must be willing to travel 

• Excellent communication skills 

Competencies: 

• Integrity 

• Innovation 

• Drive for results 

• Influencing 

• Stress Tolerance 

• Communication (Verbal & Written) 

Please forward applications to: info@cmotion.co.za

STUCK 

USING 

ANCIENT 

TECHNOLOGY? 

Contact Maximus on 011 451 0041 | www.dcmax.co.za

don’t be a twit 

http://twitter.com/Debtfree_DIGI 

All professionals have professional indemnity if the unforeseen 

happens. Do you as a professional Debt Counselor have 

professional indemnity as stipulated by the ethical code? 

contact us today for more information 

086 111 2882 

TELEPHONE 0861 112 882 FACSIMILE 086 605 9751 MOBILE 082 449 6856 EMAIL andre@in2insurance.co.za 

www.in2insurance.co.za

WHY ARE YOUR DCRS 

PROPOSALS BEING 

REFUSED? 

9 Years ago, in the NCR Task Team agreement, credit providers were 

happy to agree that they would get payment at least by month 3 of 

the debt review process. 

Some fees would go to the Debt Counsellor in Month One (and if any extra 

was available these would go to the credit providers), some fees would 

go to the Attorneys in Month Two (and if any extra was available these 

would go to the credit providers) and by Month Three credit providers were 

happy that they would get a payment for sure. After all credit providers 

need to get their payments. It is the entire purpose of debt counselling - 

Consumers paying off their debts. 

DCRS is a computer calculation software package which automatically 

agrees to concessions and repayment plans for people under debt review. 

DCRS has old programming which does not take into account the recent 

changes.

Several months ago the NCR & DTI changed the fee structure for PDAs. 

The fee structure as suggested by the NCR for debt review also changed 

a few months back. 

So, when Debt Counsellors are sending DCRS proposals which include the 

recent (now defunct) reckless credit investigation fee then sometimes this 

means that credit providers might not get a payment in the third month 

of the proposal. DCRS may still calculate that the debt can be repaid 

within the time period it is looking for (eg.60 months). However when 

some credit providers are analyzing the DCRS proposal (which in theory 

they have pre-agreed to) their internal rules may cause them to refuse the 

DCRS proposal.

WIN 

FREE ONLINE TRAINING 

WORTH R850 

How well do you know the National Credit Act? If you work in the industry then you 

should have a very good understanding of the Act as a whole and in particular the 

sections which deal with debt review. 

Corporate Rebels are offering just such a course online. That means you can log in 

whenever you have a few minutes and go through the material on your computer (or 

device). Online learning offers education, convenience and ease of access all rolled 

into one. The NCA - Debt Review Proficiency course is suitable for those who work 

either for a Credit Provider or Debt Counsellor. Attorneys and their staff will also find 

it helpful if they work with debt review matters. 

An online Course dashboard tracks your progress so you can log out and in any 

time and not lose your place. All the documentation you need for the course can 

easily be downloaded right from the online course. After a review section (with a pass 

requirement of 70%) you will receive a proficiency certificate to match your expanded 

understanding of the NCA and debt review process in particular.

WANT TO WIN A FREE ONLINE 

COURSE? 

To Enter & Stand a Chance to Win* 

answer this COMPETITION QUESTION: 

HOW MANY ORGANISATIONS OFFER AN 

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Let us know via email and you will be entered into the draw to win an online 

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HINT: 

Google something like: e-learning debt counselling national credit act 

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CLICK HERE TO EMAIL US YOUR ANSWER 

info@fcmsa.co.za 

* T&Cs exist and the final winner will be notified by email. The winner will be chosen by 

Corporate Rebels and their decision is final. Debtfree does not control who wins or the T&Cs. 

For more info head over to Corporate Rebels website: http://www.rebels.co.za/eLearning/

CLICK THE C 

SERVICE D 

DEBT COUNSELLORS 

SUPPORT 

SERVICES 

TRAINING 

FINANCIAL 

FINANCIAL 

PLANNING

IRECTORY 

ATEGORY 

DO YOU WANT TO LIST 

YOUR COMPANY? 

directory@debtfreedigi.co.za 

LEGAL 

CREDIT BUREAUS 

PAYMENT 

DISTRIBUTION 

AGENCIES 

CREDIT PROVIDER CONTACT 

DETAILS & ESCALATION PROCESS

DEBT COUNSELLORS 

GAUTENG 

KWAZULU- 

NATAL 

FREE STATE

LIMPOPO NORTH WEST EASTERN CAPE 

MPUMALANGA NORTHERN CAPE WESTERN CAPE

PENNY WISE 

Cathy Foster 

Debt Counsellor – NCRDC1977 

Penny Wise Debt Counselling 

Tel: (011) 679 1540 

Fax: 086 719 3378 

Mobile: 083 298 4467 

Email: cathy@pennywise.co.za 

www.pennywise.co.za 

Credit Matters 

South Africa’s Leading 

Debt Counsellors 

14th Floor, The Pinnacle 

Cnr Strand & Burg St 

Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 

info@creditmatters.co.za 

GAUTENG 

Armani Debt Counselling 

Take the First Step 

to Financial Freedom 

Tania Dekker 

Tel: 011 849 3654 / 7659 

www.armanigroup.co.za 

Dynamix Debt Counselling TLC 

Alida Christie NCRDC2324 

Office 1, 34 Beefwoodstreet, 

Vanderbijlpark, 1911 

Tel: 079 520 4369 

Tel: 016 100 8020 

tlcdebt@mweb.co.za

Specialist Debt Management Centre 

Beverley Ludick, NCRDC948 

Pretoria 

Tel: 012 377-3557 

Email: obligco@gmail.com 

Email: dc@obligco.co.za 

www.obligco.co.za 

Creators In Financial Wellbeing 

NCRDC677 

You Are Not Alone 

We’ll handle your creditors so you 

don’t have to! 

1 Dingler Street, Rynfield, Benoni 

0861 10 11 00 

info@debtmend.co.za 

www.debtmend.co.za 

“Helping you the SMART way” 

0860 061 008 

info@smartdebtadvisors.co.za 

www.smartdebtadvisors.co.za 

NCRDC197 

Tel: 011 660 9970 

Fax: 086 540 5017 

KRUGERSDORP 

e-mail: nicky@nvdmdc.co.za 

www.nvdmdc.co.za 

All Debt Solutions 

Fast tracking your financial freedom 

Tel: 0861 255 3328 / 021-557 9981 

Email: info@allds.co.za 

www.alldebtsolutions.co.za 

https://www.facebook.com/ 

alldebtsolutions 

CCDC 

Consumer Care Is our Priority. 

Tel: 018 462 4263 / 073 624 6949 

Email: info@ccdc.co.za 

www.ccdc.co.za

DEBT NO MORE - NCRDC1973 

Christelle du Toit 

Tel: 016 423 6301 

Cell: 083 321 6731 

FAX: 086 219 3306 

Email: debtnomore@jjckruger.co.za 

www.jpawfin.co.za 

GAUTENG 

MV Business Empowerment 

9 River Road 

Morning Hill 

Bedfordview 

(next to Eastgate mall) 

Tel: 083 490 3339 

velaphi@infitech.co.za 

Suite 7 Gladstone Court 

103 Smiso Nkwanyana [Goble] Road 

Morningside 

Durban 

Tel: 031 303 1004 

Mobile: 076 835 2810 

Email: jbechoo@jb-attorneys.co.za

Get 

debt relief ¨ 

with our 

help today! 

016 423 3029 

082 812 5442 

info@resolutiondebt.co.za 


largest and most 

trusted, multi-award 

winning Debt Counsellor. 

086 999 0606 

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www.debtbusters.co.za 

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National Debt Advisors 

Fighting For Consumer Justice 

Tel: 021 007 1688 

www.nationaldebtadvisors.co.za 

086 999 0606 



KWAZULU- 

NATAL 

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Awards 

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2016 

Debt Review 

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Awards 

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Debt Review Specialists 

23 Coronation Road 

Mithanagar 

Tongaat 

4399 

Tel: 071 222 9481 

Tel: 032 944 3446 

admin@kmadebt.co.za 

www.kmadebt.co.za

DEBT FREE, STRESS FREE 

AND LIVE BETTER 

084 367 1236 


info@bmhdebtsolutions.co.za 

www.bmhdebtsolutions.co.za 

17 Arbee Drive, MP Centre 

Office 09, Tongaat,4400 

Registered Debt Counsellor 

NCRDC2662 

0860 061 008 








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Tel: 086 111 6197 

Fax: 021 425 6292 


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Tel: 086 111 6197 

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Registered Debt Counsellor 

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Piketberg, Clanwilliam, Vredendal 

Tel: 021 863 2754 / 082 380 4401 

consolidebt@vodamail.co.za 

CHOOSE 

YOUR 

FINANCIAL 

FREEDOM 

TODAY 

Tel: 021 204 8001 • Email: dc@ffsdc.co.za 

www.financialfreedomsolutions.co.za 

dc@ffsdc.co.za 

www.financialfreedomsolutions.co.za

ISISEKO DEBT HELP 

Get Your Life back on track 

TEL: 087 230 0223 

FAX: 086 551 1649 

EMAIL: makanti@isiseko.co.za 

WEB: www.isiseko.co.za 

NCRDC1142 

No 2 Golden Isle Building 

281 Durban Road, Oakdale, 

Bellville, 7535 

Tel: 086 111 3749 

Email: help@zerodebt.co.za 

www.zerodebt.co.za 






Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 


All Debt Solutions 

Fast tracking your financial freedom 

Tel: 0861 255 3328 / 021-557 9981 

Email: info@allds.co.za 

www.alldebtsolutions.co.za 

https://www.facebook.com/ 

alldebtsolutions 

“There is no dignity quite so 

Impressive and No Independence 

quite so important as Living 

within your Means - Calvin Coolidge” 

For your Convenience Our Range of 

Services are Availble to you Anywhere in 

South Africa! 

Jackie Coetzee 

079 317 8557 

022 713 2021 

documentswc@fusiondc.co.za





Your Guide to Financial 

Wellness and Recovery 

0861 229 922 

info@debthero.co.za 

www.legalhero.co.za 

086 999 0606 



2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER 

WESTERN CAPE 

CONSUMER DEBT SUPPORT 

Annienne Nel NCRDC2452 

Kairo’s House, 22 Fairfield 

Southstreet, Parow, 7550 

Office: 021 930 5791 

Cell: 082 641 2328 

Fax: 086 563 3264 

e-mail: info@debtcentre.co.za 

www.debtcentre.co.za


0860 061 008 



RIGHT STEP TO A 

DEBT FREE LIFE. 

086 111 2274 

081 785 3724 

info@logicaldebtsolutions.co.za 

www.logicaldebtsolutions.co.za

SUPPORT SERVICES 

011 451 0041 

0860 072 768 

www.dcmax.co.za 

lana Van Herwaarde, 

DC Operation Centre (PTY) 

Tel: 0867227405 Email: 

info@dcoperations.co.za 

www.dcoperations.co.za 

DEBT 

086 126 6562 

debt@one.za.com 

www.one.za.com

COMING SOON 

TRAINING 

COMING SOON 

FINANCIAL PLANNING

LEGAL 

Liddles & Associates 

“It always seems impossible until it 

is done” N. Mandela 

(T) 021 930 5790 

(F) 0866070940 

(E) frontdesk@liddles.co.za 

www.liddles.co.za 

Steyn Coetzee Attorneys / 

Prokureurs 

Adri de Bruyn 

11 Market Street / Markstraat 11, 

Paarl, 7646 

Tel: 021 872 1968 

Fax: 021 872 2678 

adri@steyncoetzee.co.za 

RM Brown and Associates 



Cape Town 

Tel: 021 202 1111, f: 021 425 0875 

Email: roger@rmbrown.co.za

Your Debt Counselling Attorneys 

Johannesburg | Cape Town 

Kim Armfield 

Attorney & Family Law Mediator 

Address: Unit 1B, FinansHuis, 7 

Voortrekker Road, Bellville 

Tel: 021 949 1758 / 021 945 2526 

Office cell: 084 8588 284 

kim@legalwc.co.za 

Andre Van Zyl 

021 494 4862 

info@bassonvanzyl.com 

www.bassonvanzyl.com 

CREDIT 

BUREAUS 

Xpert Decision Systems (XDS) 

South African information bureau. 

Cape Town | Johannesburg 

+27 11 645 9100 

info@xds.co.za 

www.xds.co.za

PAYMENT 

DISTRIBUTION 

AGENCIES 

COLLECTNET 

+27 12 140 0602 

DC Partner 

044 873 4530 

Hyphen PDA 

011 303 0060 

NPDA 

0861 628 628

SYSTEM PROVIDERS 

FINWISE - INNOVATIVE DEBT M 

Tel: 011 451 0041 

Tel: 0860 072 768 

www.maxpayments.co.za 

Debt Review Software 

Tel: 016 004 0031 

South Africa’s premier 

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www.finwise.biz 

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CAPITEC CONTACT DETAILS 

Form 17’s 

Proposals 

Court documents 

General Queries 

Refund Requests / 

Cancellation of Debit Orders 

Complaints 

Insurance Certificates 

ccsforms17@capitecbank.co.za 

ccsproposals@capitecbank.co.za 

ccsdebtrevieworders@capitecbank.co.za 

ccsdebtreviewqueries@capitecbank.co.za 

ccsrefundrequests@capitecbank.co.za 

ComplaintManagement@capitecbank.co.za 

coming soon 

Sharecall Contact Number 086 066 7783 - Select Option 2 

ESCALATION PROCESS 

COMING SOON

Debt Review DepartmentEmail Address 

Turnaround Time 

Contact Details Standard Bank Debt Review 

Debt Review Call Center: 0861 111 525 or 0861 111 402 

Debt Review Documents*: 

DRApplications@standardbank.co.za 

Debt Review Service requests: debtreviewservices@standardbank.co.za 5 days 

Debt Review payment queries: DRPayments@standardbank.co.za 7 days 

Debt Review administrative requests**: DebtReviewAdmin@standardbank.co.za 5 days 

Debt Review complaints and escalations: debtreviewcomplaints@standardbank.co.za 5 days 

Reckless Lending Allegations 

recklesslendingallegations@standardbank.co.za 

*Debt Review documents: Form 17.1; Form 17.2; Proposals; Court Applications; Court Orders 

**Debt Review Admin related requests: debit order cancellations; statement requests ; refunds; paid up 

letters; account closure instructions; settlement balances; or outstanding balances 

Other Standard Bank areas 

Credit Card 086120 1000 

Diners Club 0113588400 / 0860346377 

Vehicle Asset Finance Recoveries 0861102347 

Vehicle Asset Finance Collections 0861102347 

Home Loans Pre Legal 0860102270 

Home Loans Customer Service 0860123001 

Standard Bank Insurance 0860123911 

Deceased Estates 0861001868

Department Email address / Contact number TAT 

Call Centre 0861 005 901 

Absa 

En 

For your convenience we now offe 

in these departments are subject m 

could delay the resolution of your q 

Option 1: Updated balances, s 

Option 2: Any COB related qu 

Option 3: Any proposal relate 

Option 4: Any termination rel 

DRCob@absa.co.za 5 Business Days Pr 

DCTransfer@absa.co.za 5 Business Days M 

Certificate of balance 

DCCOBQueries@absa.co.za 5 Business Days M 

Debitordercancellations@absa.co.za 5 Business Days M 

DCRCAssessment@absa.co.za 10 Business Days M 

Proposal 

DCProposalquery@absa.co.za 10 Business Days M 

DRProposals@absa.co.za 10 Business Days Pr 

Legal Courtapp@absa.co.za 5 Business Days Al 

Termination 

DRTerminations@absa.co.za 10 Business Days M 

17.4@absa.co.za 10 Business Days M 

Clearance DCClearanceCertificate@absa.co.za 5 Business Days M 

KYC DCKYC@absa.co.za For return of KYC forms. 

Debtreviewqueries@absa.co.za 10 Business Days En 

Service 

Debtreviewmanager@absa.co.za 5 Business Days Es 

2 | Presentation title

Function 

nity to call our contact centre and be transferred to specific departments. Note that our consultants 

and will best be able to assist you for a swift resolution. Please note; choosing the incorrect option 

ettlements, refunds and general enquiries 

Function 

Debt Review 

try Points 

r the opportunity to call our contact centre and be transferred to specific departments. Note that our consultants 

atter experts and will best be able to assist you for a swift resolution. Please note; choosing the incorrect option 

uery. 

tatements, settlements, refunds and general enquiries 

eries e 17.1 application. 

d queries 

ated queries 

t counsellor swaps and system changes. 

ocessing of the 17.1 application. 

escalated queries and follow-ups. 

anage all debt counsellor swaps and system changes. 

it order cancellation requests. 

anage all COB escalated queries and follow-ups. 

s lending allegations. 

anage all debit order cancellation requests. 

posal escalated queries and follow-ups. 

anage reckless lending allegations. 

anage e following all proposal documents: escalated queries 17.2, proposals, and follow-ups. proof of Insurance, 17.3 & supporting documentation. 

ocessing ents to be of the provided following to documents: this department 17.2, proposals, for review. proof of Insurance, 17.3 & supporting documentation. 

l legal documents to be provided to this department for review. 

ination queries, reinstatement requests and follow-ups. 

anage all termination queries, reinstatement requests and follow-ups. 

ntary termination requests. 

anage all voluntary termination requests. 

rance-related queries and requests. 

anage all clearance-related queries and requests. 

all query-related matters. 

Types of queries managed by this department: Account closure 

try point for all query-related matters. 

Types of queries managed by this department: Account closure 

confirmation/request. Balance confirmations/query. Account status 

confirmation/request. Balance confirmations/query. Account status 

confirmation. confirmation. Statement Statement request. request. Paid Paid up up letter letter request. Refund 

request. request. All relevant All relevant operational queries to to be be referred to operational 

calation t for all point query-related for all query-related matters. matters. 

queues queues mentioned mentioned above. above. 

SECRET CONFIDENTIAL INTERNAL ONLY

First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Reg. No. 1929/001225/06.

DC Query Process DC Query Process 

www.nedbank.co.za

17.1, 17.2, Proposals, General 

correspondence: 

debtcounselling@africanbank.co.za 

To register for Legal Web Access: 

lwac@africanbank.co.za 

Reckless Lending investigations: 

RLA@africanbank.co.za 

ESCALATION PROCESS 

DETAILS COMING SOON

Debtfree Magazine September 2018

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