Leadership Competency Reading List

Conflict Management
The opportunity for conflict with leaders, peers, staff, and clients has never been higher, as
businesses are put under increasing pressure and time to think diminishes. As a leader, the need to
manage conflicts is imperative as the consequences of disharmony can reverberate across the
business. Good conflict management skills enable one to not only diffuse difficult situations but also
to pre-empt them, so paving a road for more positive collaboration. Good conflict management
skills can also be used across the negotiating table and in other key areas of business practice. For
a 21 st Century leader having the ability to deal with conflict is a vital attribute.
Asserting Yourself-Updated Edition: A Practical Guide for
Positive Change
2004 - Gordon H. Bower & Sharon Anthony Bower
ISBN-10: 0738209716
ISBN-13: 978-0738209715
This book address one of the key issues of conflict management, that being the ineffective way we assert
ourselves. Through the application of psychology, communication techniques, and other methods, the authors
take you through both theoretical and practical explanations on what positive assertion is and how it can be
mastered to ensure better results in how you deal with others and avoid the traps that can lead to conflict.
Getting to Yes: Negotiating an Agreement Without Giving
in
1993 - Roger Fisher & William Ury
ISBN-10: 0395631246
ISBN-13: 978-0395631249
Another classic that set the benchmark for negotiations books. Based on original research at Harvard Business
School, this book takes you through some of the key principles of negotiating. It is full of good examples and
illustrates the concepts in a clear and very understandable way. A great book that goes beyond its initial scope
and will serve any reader well.
Vital Conversations: A practical approach to handling
difficult conversations, managing conflict, giving feedback
and influencing difficult people
2010 - Alec Grimsley
ISBN-10: 0956312802
ISBN-13: 978-0956312808
This book does exactly what it claims on the cover. A practical guide on how to have a conversation that really
makes a difference, even when it appears fraught or both of you are carrying previous baggage. It is a book
that will change your mindset on how to have difficult conversations across a variety of fields.
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