department of management research report 2009 - School of ...
department of management research report 2009 - School of ...
department of management research report 2009 - School of ...
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RICHARD GREATBANKS<br />
RESEARCH INTERESTS<br />
Richard’s <strong>research</strong> interests are in the areas <strong>of</strong> quality process improvement and<br />
performance measurement, particularly in conjunction with SME manufacturing companies.<br />
The development and application <strong>of</strong> six sigma approaches to service quality, particularly in a<br />
Lean Healthcare context, is also <strong>of</strong> interest.<br />
SUPERVISION <strong>2009</strong><br />
PhD<br />
Evelyn Looi (current). Knowledge <strong>management</strong> in maintaining quality assurance <strong>of</strong> higher<br />
education institutions (Supervisors: Richard Greatbanks, André Everett)<br />
Fa Niemi (current). An investigation <strong>of</strong> knowledge <strong>management</strong> within online social media<br />
environments including blogs and online social networking sites addressing the question: "To<br />
what extent do virtual environments facilitate knowledge conversion within organisations?"<br />
(Supervisors: Richard Greatbanks, Bronwyn Boon)<br />
PUBLICATIONS 2004‐<strong>2009</strong><br />
Journals<br />
Greatbanks, R., & Tapp, D. (2007). The impact <strong>of</strong> balanced scorecards in a public sector<br />
environment: Empirical evidence from Dunedin City Council, New Zealand.<br />
International Journal <strong>of</strong> Production and Operations Management, 27(8), 39‐59.<br />
McCarthy, G., & Greatbanks, R. (2006). Impact <strong>of</strong> EFQM excellence model on leadership in<br />
German and UK organisations. International Journal <strong>of</strong> Quality and Reliability<br />
Management, 23(9), 1068‐1091.<br />
Greatbanks, R., & Bamford, D. (2005). The use and application <strong>of</strong> quality <strong>management</strong> tools<br />
and techniques ‐ everyday examples. International Journal <strong>of</strong> Quality and Reliability<br />
Management, 22(4), 376‐392.<br />
Wang, Y. M., Greatbanks, R. W., & Yang, J. B. (2005). Interval efficiency assessment using<br />
data envelopment analysis. Fuzzy Sets and Systems, 153, 347‐370.<br />
Books, book chapters, monographs<br />
Greatbanks, R. (2008). Operations <strong>management</strong>. In K. Bartol, M. Tein, G. Matthews, & B.<br />
Sharma (Eds.), Management: A Pacific rim focus (5th ed.). (pp. 636‐686). Sydney,<br />
Australia: McGraw Hill.<br />
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