Santander Consumer Bank Poland - GMC Software Technology
Santander Consumer Bank Poland - GMC Software Technology
Santander Consumer Bank Poland - GMC Software Technology
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FOR IMMEDIATE RELEASE<br />
<strong>GMC</strong> <strong>Software</strong> <strong>Technology</strong> AG<br />
www.gmc.net<br />
<strong>Santander</strong> <strong>Consumer</strong> <strong>Bank</strong> <strong>Poland</strong> Selects <strong>GMC</strong> Inspire for<br />
Comprehensive Document Management Outsourcing<br />
November 16, 2011<br />
Wrocław, <strong>Poland</strong> and Appenzell, Switzerland<br />
<strong>GMC</strong> <strong>Software</strong> <strong>Technology</strong>, a leader in customer communications and output management solutions,<br />
today announced that <strong>Santander</strong> <strong>Consumer</strong> <strong>Bank</strong> <strong>Poland</strong> has selected <strong>GMC</strong> Inspire for<br />
Comprehensive Document Management Outsourcing. The bank will be using <strong>GMC</strong>’s customer<br />
communication management (CCM) platform, <strong>GMC</strong> Inspire, for end-to-end document management<br />
and the processes involved in document composition.<br />
<strong>Santander</strong> <strong>Consumer</strong> <strong>Bank</strong> in Wroclaw is one of the leaders in the consumer finance market in<br />
<strong>Poland</strong>. It offers customers a wide range of products including new and used car loans, cash loans,<br />
credit cards, durables and deposits. Products are distributed throughout a network of 240 branches,<br />
19,000 shops and 1,200 new and used car dealers. <strong>Santander</strong> <strong>Consumer</strong> <strong>Bank</strong> is a part of <strong>Santander</strong><br />
<strong>Consumer</strong> Finance, the consumer finance division of Banco <strong>Santander</strong>.<br />
“<strong>Santander</strong> <strong>Consumer</strong> <strong>Bank</strong> is one of the leaders in one-to-one communication in <strong>Poland</strong> and we<br />
regard <strong>GMC</strong> Inspire to be the strongest CCM solution available in the market,” said Rafal Szmuc,<br />
COO at <strong>Santander</strong> <strong>Consumer</strong> <strong>Bank</strong>. “As we deepen our cooperation, we will achieve the best from<br />
technology, combined with advanced industry know-how on areas such as multichannel<br />
communications and personalized microsites for our customers. We are confident that we will increase<br />
response rates with <strong>GMC</strong> Inspire as well as build customer loyalty with high-end level personalization.”<br />
<strong>Santander</strong> <strong>Consumer</strong> <strong>Bank</strong> has been a <strong>GMC</strong> customer for many years. The bank expects a strong<br />
return on the newly established outsourcing of the entire business process, both in terms of document<br />
management as well as the quality of customer communication. The cooperation with <strong>GMC</strong> includes<br />
the management of the entire document composition process, handling diverse data streams and data<br />
processing across the mandated external printing services.<br />
“Our strong cooperation with <strong>Santander</strong> demonstrates a largely advanced level of know-how for<br />
<strong>GMC</strong>, as we now have on board a new team of specialized consultants for this particular type of<br />
business process outsourcing,” said Bohumil Farsky, Regional CE/EE Manager of <strong>GMC</strong> <strong>Software</strong><br />
<strong>Technology</strong>. “We are pleased to be working with <strong>Santander</strong> and look forward to continually<br />
strengthening our relationship.”<br />
About <strong>GMC</strong> <strong>Software</strong> <strong>Technology</strong><br />
<strong>GMC</strong> <strong>Software</strong> <strong>Technology</strong> delivers the most effective solutions in the field of customer<br />
communications management (CCM). With unrivalled experience in the industry, <strong>GMC</strong> has
<strong>GMC</strong> <strong>Software</strong> <strong>Technology</strong> AG<br />
www.gmc.net<br />
consistently demonstrated the ability to help businesses increase customer engagement across all<br />
touch points. The company’s CCM platform, <strong>GMC</strong> Inspire, enables enterprises to deliver relevant<br />
communications, at the right time, through the preferred channel for every customer – driving<br />
customer loyalty, acquisition and operational efficiency.<br />
<strong>GMC</strong> <strong>Software</strong> <strong>Technology</strong> serves thousands of clients worldwide across the banking, insurance,<br />
retail, business services, telco/utilities and healthcare industry. Having received numerous awards in<br />
the field Customer Communications Management, the company is recognized as an industry leader<br />
for innovation.<br />
For more information, please visit www.gmc.net<br />
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