Santander Consumer Bank Poland - GMC Software Technology

FOR IMMEDIATE RELEASE
GMC Software Technology AG
www.gmc.net
Santander Consumer Bank Poland Selects GMC Inspire for
Comprehensive Document Management Outsourcing
November 16, 2011
Wrocław, Poland and Appenzell, Switzerland
GMC Software Technology, a leader in customer communications and output management solutions,
today announced that Santander Consumer Bank Poland has selected GMC Inspire for
Comprehensive Document Management Outsourcing. The bank will be using GMC’s customer
communication management (CCM) platform, GMC Inspire, for end-to-end document management
and the processes involved in document composition.
Santander Consumer Bank in Wroclaw is one of the leaders in the consumer finance market in
Poland. It offers customers a wide range of products including new and used car loans, cash loans,
credit cards, durables and deposits. Products are distributed throughout a network of 240 branches,
19,000 shops and 1,200 new and used car dealers. Santander Consumer Bank is a part of Santander
Consumer Finance, the consumer finance division of Banco Santander.
“Santander Consumer Bank is one of the leaders in one-to-one communication in Poland and we
regard GMC Inspire to be the strongest CCM solution available in the market,” said Rafal Szmuc,
COO at Santander Consumer Bank. “As we deepen our cooperation, we will achieve the best from
technology, combined with advanced industry know-how on areas such as multichannel
communications and personalized microsites for our customers. We are confident that we will increase
response rates with GMC Inspire as well as build customer loyalty with high-end level personalization.”
Santander Consumer Bank has been a GMC customer for many years. The bank expects a strong
return on the newly established outsourcing of the entire business process, both in terms of document
management as well as the quality of customer communication. The cooperation with GMC includes
the management of the entire document composition process, handling diverse data streams and data
processing across the mandated external printing services.
“Our strong cooperation with Santander demonstrates a largely advanced level of know-how for
GMC, as we now have on board a new team of specialized consultants for this particular type of
business process outsourcing,” said Bohumil Farsky, Regional CE/EE Manager of GMC Software
Technology. “We are pleased to be working with Santander and look forward to continually
strengthening our relationship.”
About GMC Software Technology
GMC Software Technology delivers the most effective solutions in the field of customer
communications management (CCM). With unrivalled experience in the industry, GMC has

GMC Software Technology AG
www.gmc.net
consistently demonstrated the ability to help businesses increase customer engagement across all
touch points. The company’s CCM platform, GMC Inspire, enables enterprises to deliver relevant
communications, at the right time, through the preferred channel for every customer – driving
customer loyalty, acquisition and operational efficiency.
GMC Software Technology serves thousands of clients worldwide across the banking, insurance,
retail, business services, telco/utilities and healthcare industry. Having received numerous awards in
the field Customer Communications Management, the company is recognized as an industry leader
for innovation.
For more information, please visit www.gmc.net
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