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S68 S. Penka et al. / European Psychiatry 27 (2012) / supplement n°2 / S63-S69
Item Subpoints
1. Institution 1.1. General information about institution (function, profession of interviewee etc.)
1.2 Policy of institution (existing policy)
2. Staff 2.1. Number of staff in previous year (divided by salaried employees, freelancers, trainees etc.)
2.2 Information about staff with migration background (divided by salaried employees, freelancers, etc;
country of origin)
2.3 J ob advertisements (in the last four years, migrants encouraged to apply, fi lled by migrant)
2.4 Occupational categories (number of staff per occupation, number of migrants per profession,
number of employees without German citizenship)
3. Clients/ Patients general 3.1 Number of clients/ patients (number previous year, data base)
4. Clients/ Patients with 4.1 Utilisation by migrants (subjective assessment of claims made by migrants, reasons)
migration background 4.2 Information about migration background (recording data relation to migration background, etc.)
4.3 Number of clients/ patients with migration background in previous year (number, data base)
5. Access 5.1 Access routes to institution (number of clients/ patients per each route, predominant routes by
migrants
6. Aftercare 6.1 Aftercare (specialized aftercare protocols, inclusion of contacts with intercultural or migrant- specifi c
facilities, description)
7. Migrant- specifi c offers 7.1 Migrant specifi c offers (existing migrant specifi c offers, description, reasons for (non- ) existing)
8. Facilities and services 8.1 Offer of facilities and services (Non- German newspapers in public areas; multilingual door plates,
inscriptions etc. in and outside of institution; rooms for religious practices; provision of suitable food
according to religion etc.)
9. Linguistic communication 9.1 Language skills of staff (number and names of foreign languages and mother tongue of staff divided
by occupation)
9.2 Linguistic communication with Non- German speaking clients/ patients (percentage of clients /
patients care / treatment in German language not being possible; frequency of communication
with the help of use of gestures, persons accompanying client/ patient, use of native- speaking
employees, use of professional interpreter etc.)
9.3 Interpreters (work with interpreters, frequency of involvement, fi nancing of interpreters,
Reasons for non- involvement of interpreters etc.)
9.4 Cultural mediation (Provision of cultural mediation, description)
10. Continuing intercultural 10.1 Continuing education on intercultural subjects, intercultural competence and intercultural
education, cultural
team work (participation of employees in continuing education on these topics, encouragement
competence and team- work by management to participate, employees regularly asked to participate etc.)
10.2 Intercultural competence (understanding of intercultural competence of interviewee, intercultural
competence of staff etc.)
10.3 Intercultural team work (employees with migration background in charge of clients/ patients with
migration background, existing tandem- .counseling etc.)
10.4 Case discussion (consideration of cultural and migration- specifi c aspects, frequency of taking into
consideration, occupational groups taking part etc.)
10.5 Supervision (employees receiving supervision; frequency; occupational groups participating,
consideration of subjects interaction with migrants etc.)
11. Survey of demand, demand 11.1 Quality control (employed measures, consideration of persons with migration
planning
background or migrant- specifi c topics, how)
12. Information 12.1 Information material and information paths (information leafl ets in various languages, client- /
patient- information in various languages, multilingual website, outreach activities in migrant
community structures etc.)
13. Empowerment/
13.1 Contact person for migrants (existing contact point/ contact person for patients / clients in general,
Participation
support of specifi c migrant- issues etc.)
of migrants
13.2 Self- help groups (support of patients/ clients in fi nding or founding self- help group, support of
migrants etc.)
14. Cooperation 14.1 Cooperation with institutions (existing cooperation, with whom)
15. Intercultural opening 15.1 Management Level (support/ promotion of intercultural opening by management, management
interested in improving care/ treatment of migrants, person with migration background employed at
management level etc.)
16. Goals reached 16.1 Services utilized by persons with migration background to equal degree as other clients/ patients
17. Outlook 17.1 Estimation with regard to equal access to psychosocial care compared to indigenous Germans
17.2 Kind of interaction generally liken to see in psycho- social care
Fig. 3. The fi nal assessment tool.
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