Project Requirements - Archaeological Survey of India

Request for Proposal for establishing e-Governance Systems
ServiceLevelDescription Measurement Minimum
Service
PoS Counter operations Percentage of time for which the PoS
is not functioning to required timings
Level
Cost Reference
95% PoS Counter
Operations
If service level for any of the metrics is measured and scored at a level lower than the expected
in two months consecutively then ASI shall have the right to invoke penalty of 3% of total
monthly amount payable to SI for a score of 100%.
In case of a continued breach in the SLA beyond two months, ASI shall have the right to invoke
penalty of 10% of total monthly amount payable to SI for a score of 100%.
In case of two or more breaches in a month or breach of a particular SLA metric consecutively in
two quarters, ASI shall have the right to invoke full PBG and/ or call for termination of contract.
Penalty shall be adjusted to the final monthly amount payable to SI basis actual scores.
If the overall penalty applicable in any month during the currency of the contract exceeds 20%;
then ASI shall have the right to terminate the contract.
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