QHA_May_sm_for web

q u e e n s l a n d h o T E L S a s s o c i a t i o n
M a y 2 0 1 8 e d i t i o n
SERENDIPITY
THREE STRANGERS GO INTO A PUB
INSIGHTS:
TUMBLING STONE AT THE JOHNSON
HILTON BRISBANE
COMPASS:
CLONCURRY CENTRAL
SHOWCASE:
QHA MEMBERS RECONNECT

Contact your local Ainsworth Sales Executive today to find out more on (07) 3209 6210
or visit www.agtslots.com.au
www.agtslots.com.au
© 2018 All rights reserved Ainsworth Game Technology Ltd.
Subject to jurisdictional approval

Bernie Hogan with Trevor Evans MP of Brisbane and Nick Gregorski of Port Office Hotel
FEDERAL BUDGET TIME
AFTER THIS, WE ARE BACK ON THE
ROAD IN QUEENSLAND AND HAVE
PLANNED ANOTHER PUBS, POTS
AND PROFITS EVENT THIS TIME IN
ROCKHAMPTON ON THE 19 JUNE.
More jobs equals more disposable income.
Greetings from our nation’s Capital! As this edition is being finalised I am in
Canberra awaiting the delivery of the next federal budget. As with many other
years, much of the big ticket items have been leaked long ago to the press
but it is the devil in the detail that the QHA is interested in. It appears we
can expect a rather benign budget that doesn’t directly affect our industry,
however, we should all be cheering long and loud for a commitment to
government giving us their “plan for a growing economy”.
This is for one simple, completely selfish reason – more infrastructure needs
more people working, who then have more disposable income to treat their
families to staying with our member hotels and resorts. More workers mean
more opportunity for a knock-off drink in the front bar of our member hotels
and a little extra cash means treating the kids to a meal at the pub on the
weekend.
I will endeavour to see as many of our Queenslanders politicians tonight
to make sure they realise the need to keep supporting our tourism and
hospitality businesses with good policy that attracts customers and
encourages businesses.
After this, we are back on the road in Queensland and have planned another
Pubs, Pots and Profits event this time in Rockhampton on 19 June. After the
rousing support we had in Townsville for this program we are looking forward
to heading to central Queensland and rolling it out again for our members
there.
BERNIE HOGAN
QHA CHIEF EXECUTIVE/EDITOR
QHA REVIEW | 3

3 EDITOR’S LETTER
M A Y 2 0 1 8 e d i t i o n
QHA
Level 14, 270 Adelaide Street
Brisbane, Queensland 4000
GPO Box 343
Brisbane, Queensland 4001
Phone: 07 3221 6999
1800 177 594
Fax: 07 3221 6649
Web: www.qha.org.au
Email: info@qha.org.au
Office Hours
8.30am – 5.00pm Monday to Friday
President
Mr Tom McGuire
Senior Vice President
Mr Richard Deery
Vice Presidents
Mr Scott Armstrong
Mr John Douglas
Mr Brad Fitzgibbons
Secretary/Treasurer
Mr Tony Condon
Trustees
Mr Will Cordwell
Mr Peter Britain
Chief Executive and Editor
Mr Bernie Hogan
www.qha.org.au
5 CONTRIBUTORS
6 NEWS
16 LATEST & GREATEST
18 FEATURE:
THE BOARDWALK TAVERN, HOPE ISLAND
26 SHOWCASE
RECONNECT
40 INSIGHTS:
TUMBLING STONE - THE JOHNSON
HILTON BRISBANE
52 ACCOMMODATION
54 COMPASS:
CLONCURRY CENTRAL
58 TOP DROP
62 TRADE DIRECTORY
64 PARTNERS & CORPORATE MEMBERS
QHA REVIEW | 4
QHA REVIEW is published by the Queensland
Hotels Association ABN 54 878 166 941.
All information is correct at time of going to press.
The publishers cannot accept responsibility for
errors in articles or advertisements, or unsolicited
manuscripts, photographs or illustrations.
The opinions and words of the authors do not
necessarily represent those of the publisher. All
rights reserved. Reproduction in part or whole is
strictly prohibited without prior permission.
EDITORIAL & ADVERTISING
For all editorial and advertising queries:
qhareview@qha.org.au

DAMIAN STEELE
QHA Industry
Engagement
Manager
A hospitality industry
professional with over
30 years’ experience
in liquor, gaming and
operations. Damian
has a strong focus
on compliance and
legislation.
ROSS TIMS
QHA Training and
Safety Manager
Ross manages the
development and
delivery of industry
related training courses
and the provision of
workplace health and
safety services to
QHA member hotels
and other hospitality
venues.
PAUL ST JOHN-WOOD
Membership Officer
Paul is the face of the
Association to many
QHA members as he
travels the length and
breadth of the state
visiting, advising and
assisting publicans.
JUDY HILL
QHA Accommodation
Division Manager
As a professional
advocate for the
accommodation sector
of the hotel industry,
Judy advises and
represents members
on matters including
tourism legislation,
marketing strategy,
risk management and
airline regulation.
LYNDSAY BALCH
Employment Relations
Advisor
Lyndsay gained
experience advising
on IR issues across
industries through her
work with the Fair Work
Ombudsman. She is
passionate about creating
harmonious workplaces
through education and
collaboration.
THE HON YVETTE D’ATH
Attorney-General and
Minister for Justice
and Minister for
Training and Skills
Yvette D’Ath is a
Labor member of the
Legislative Assembly
of Queensland
representing the seat of
Redcliffe.
MIKE SARQUIS
Executive Director of
Liquor and Gaming
Regulation
Mike’s responsibilities
include managing the
gaming and liquor
regulatory licensing and
compliance regimes,
and implementing the
responsible gambling
strategy and harm
minimisation programs.
NICK BAINBRIGGE
State Manager (Qld)
Aristocrat
Nick has a proven
history in wholesale
liquor, electronic
gaming, and hotel and
restaurant operation.
He now heads up the
state team for one
of Australia’s leading
manufacturers of
gaming machines.
BRENDAN O’FARRELL
Chief Executive
Officer, Intrust Super
Brendan is responsible
for overall management
of the fund and
providing advice to the
board of directors. He
passionately believes
education is critical in
super due to the everchanging
nature of the
industry.
CURT SCHATZ
Managing Partner,
Mullins Lawyers
With over 30 years’
experience in property,
liquor and gaming law,
Curt is recognised
as a leader in this
field. He advises
pub, club, nightclub,
restaurant, resort and
accommodation venue
owners and operators.
JOHN ROZENTALS
Wine Writer
John Rozentals is a
freelance writer who
has penned travel, food
and wine articles for
a range of Australian
newspapers and
websites including our
very own QHA Review.
QHA REVIEW | 5

NEWS
90 YEARS & FLYING HIGH
QHA REVIEW | 6
This is your chance to support Australia’s vital
aeromedical service. The IGT and QHA Royal Flying
Doctors Charity Lunch’s sole aim is to raise much
needed funds for this exceptional service that provides
emergency medical and primary health care services to
anyone who lives, works or travels in rural and remote
Australia.
The Royal Flying Doctors has a waiting room of some
7.13 million square kilometres and provides a 24-hour
aeromedical emergency service that can literally reach
anyone, no matter how remote, within hours.
This year the service is celebrating 90 years in the
air and we are honoured to feature gold medal
paralympian Kurt Fearnley. The event we are staging
includes auctions, raffles, a two-course lunch, quality
beverage package and entertainment. IGT are also the
major sponsors of the event and will be donating 2 of
the latest IGT software game conversions for auction
on the day.
EACH YEAR, THE RFDS NEEDS TO RAISE
IN THE VICINITY OF $11 MILLION
TO MAINTAIN THEIR OPERATION.
WHEN
Tuesday, 12 June at 12pm for a 12.30 start until 3pm
WHERE
The Caxton Hotel, 38 Caxton St, Petrie Terrace
TICKETS
$165 inc. GST per person,
$1550 inc GST per Table of 10 available,
on sale now at qha.org.au/royal-flying-doctor-service/

NEWS
AWARDS FOR EXCELLENCE SCALES NEW HEIGHTS
The 2017 QHA Awards for Excellence was the biggest
on record but we believe this year we can go one better.
Make no mistake, these awards are for you. It is your
chance to shine, kick your feet up and enjoy a night of
entertainment and be on the other side of the bar for
once.
Last year, we proudly presented 42 awards in front of
a record crowd of more than 1,100 industry peers and
associates, representing members from as far north as
Port Douglas, as west as Mt Isa, from small towns such
as Halifax and Mena Creek and to iconic cities such as
Brisbane and the Gold Coast.
Nominations for the 2018 QHA Awards for Excellence
have now opened and members have until 29 June
to highlight the achievements of your venue and your
team.
The QHA Awards for Excellence are recognised as
the most prestigious awards in the hospitality industry,
honouring the achievements of venues and individuals
across a wide range of categories. This commitment to
excellence by our members ensures our state’s hotels
are some of the best in Australia.
The awards program provides members with a unique
opportunity to showcase your venues and be proud
of your achievements. For the winners, it also brings
a sense of validation whereby you can take credit as
being the very best in the business.
HOW TO NOMINATE
By now all QHA members would have received a
hard copy of the QHA Awards for Excellence Entrant
Information Categories and Criteria booklet. The
booklet and nomination forms are also available online
at www.qha.org.au
QHA REVIEW | 7

NEWS
A NIGHT IN THE DOGHOUSE NEVER LOOKED SO GOOD
QHA REVIEW | 8
You may recall this time last year we reported on
Scottish independent craft beer company Brewdog’s
plans for a beer-themed hotel. Well the dream has
become a reality. Brewdog has recently revealed
plans for a 26-room hotel next to its brewery in
Aberdeenshire for guests looking to have a very merry
‘hoppy’ holiday.
Complete with beer taps in the bedroom and a fridge
in the shower, yes, that’s a fridge in the shower, who
could have come up with such a grand idea, and
majestic views over the brewery, this is a beer lover’s
nirvana. The hotel known as the ‘Doghouse’ is part of
a major expansion of the brewery’s headquarters and
is interestingly courtesy of a crowdfunding campaign
that raised £53M from more than 70,000 investors.
Delivering the ultimate, ‘immersive’ craft beer
experience, it is set to open in early 2019.
Brewdog is undergoing a rapid expansion program
with another hotel set to open in Ohio next to its
brewery in Columbus and further breweries set to
open in Brisbane as well as in China.
DELIVERING THE ULTIMATE, ‘IMMERSIVE’ CRAFT
BEER EXPERIENCE, IT IS SET TO OPEN IN EARLY 2019.

NEWS
INTERNATIONAL ARCHITECTURAL AWARDS
SET TO FEATURE AN OLD OUTBACK PUB
Situated in the tiny central-western
Queensland township of Barcaldine lies the
Globe Hotel, built in 1910. Its claim to fame
being that it will now represent Australia
on the architectural world stage at the
prestigious Venice Biennale, specifically the
International Architecture Exhibition.
Facing demolition, it was purchased by
the Barcaldine Regional Council in 2011
and transformed into a space that acts
as a visitor information centre, art gallery,
history room and bank. The company
that orchestrated this old watering hole’s
new lease of life was Brisbane firm
m3architecture.
The pub’s redevelopment began in 2014
and took the m3architecture team just
over a year to complete. It will be one of
15 projects for the Australia exhibition. In
its entirety, the 2018 Venice Biennale will
feature designs from over 60 countries with
each country deciding on the theme it will
showcase. The exhibitions run from 25 May
through to 25 November of this year.
Photo Credit: Christopher Frederick Jones
QHA REVIEW | 9

NEWS
HERE TO BRING ABOUT A HEALTHIER
AND SAFER DRINKING CULTURE
SIMON STRAHAN IS THE CEO OF DRINKWISE, AN INDEPENDENT, NOT-FOR-PROFIT
ORGANISATION ESTABLISHED BY THE ALCOHOL INDUSTRY TO BRING ABOUT A
HEALTHIER AND SAFER DRINKING CULTURE.
QHA REVIEW | 10
The success of DrinkWise
programs over the past year was
underpinned by a sustained focus
on evidence-based campaigns
and the understanding that
coordination and collaboration
with suppliers, stakeholders,
industry and government can
deliver exceptional results.
Research shows that more
Australians are drinking within
health guidelines and the rate of
underage drinking is decreasing,
mirroring government statistics
(more info in the DrinkWise
lauds AIHW alcohol findings
media release on drinkwise.
org.au). While these results are
encouraging and suggest that our
nation’s relationship with alcohol
is fundamentally changing to one
that is more mature and responsible, DrinkWise will
continue to focus on the misuse of alcohol that causes
harm at the individual, family and community level.
DrinkWise will also undertake a comprehensive
engagement program with government, stakeholders
and industry in 2018 to ensure that the program
benefits are widely known and understood. This
will pave the way for partners and stakeholders to
proactively identify opportunities for moderation
message integration. Industry can assist by adopting
the DrinkWise developed messages within their own
sponsorships or retail promotions wherever possible.
DRINKWISE WILL CONTINUE TO
FOCUS ON MISUSE OF ALCOHOL
THAT CAUSES HARM AT THE
INDIVIDUAL, FAMILY
AND COMMUNITY LEVEL.
Active support by all producers, large or small, is key
to amplifying work done to date beyond what could be
achieved in isolation.
For further information about DrinkWise and how
moderation messages can be easily incorporated into
your advertising, sponsorships and activities, please
contact info@drinkwise.org.au.

NEWS
Covent Garden, West End
BUDGET BENEFITS BREWERIES
07 3252 8899
info@brandandslater.com.au
www.brandandslater.com.au
The recent federal budget has delivered a small
windfall to independent breweries.
The government has committed $85 million over
three years to extend the lower tax rates to kegs as
small as 8 litres.
Currently breweries that use small kegs, which is
frequently independent craft breweries, are taxed at
a higher rate than breweries that use large kegs.
The cuts are designed to aid Australia’s some 400
plus craft breweries which make up around 15 per
cent of the national beer market and are growing
each year.
Rupert Hall, Founder and Cereal Fermenter at
10 Toes Brewery on the Sunshine Coast said
the cuts will create a more even playing field for
independent breweries competing against the likes
of the large multi-national brewing companies.
“It is long overdue tax reform. We had an antiquated
situation where we had to fill 50 litre kegs because
if we filled anything less than that we were slugged
with around a 40 per cent additional excise tax.
“The increase in the excise rebate means that we as
a small business can be more competitive with the
larger multi-nationals. It places us on a bit more of
a level playing field. The other direct benefit is that
we can employ another local. Once this cut goes
through we can create another full time permanent
position.”
Townsville
Toowoomba
Brisbane
- CALENDAR MAY/JUNE 2018
Responsible management of licensed venues (RMLV)
Townsville 15 May Toowoomba 16 May
Cairns 17 May Brisbane 22 May
Longreach 24 May Gold Coast 30 May
Brisbane 7 June Rockhampton 14 June
Brisbane 20 June Sunshine Coast 21 June
Member Price $395 Non-Members $495.00
GAMING NOMINEE TRAINING (GNT)
16 May
17 May
6 June
Members/Non-Members $495.00
Book courses @ www.qhashop.org.au or
training@qha.org.au or phone 07 3221 6999

NEWS
QHA REVIEW | 12
BAYSIDE TAVERN
JACKPOT MAKES TRIO
FOR QLD HOTELS
A BOAT BUILDER FROM BRISBANE’S BAYSIDE HAS
BECOME THE THIRD KENO MILLIONAIRE TO BE MADE
IN A QUEENSLAND HOTEL IN 2018.
After playing the same numbers for more than a
decade, a 59 year-old semi-retiree who lives on his
boat at Woongoolba, snagged the ultimate catch
when he won a $1.4 million Keno jackpot at the
Jacobs Well Bayside Tavern.
The thrilled winner revealed that he bought the ticket
on Friday 13 April during one of his regular visits to
the popular boaty pub.
He told Keno he was due to start work on
a racing yacht in Sydney days after the big win
but didn’t hesitate to let his next customer know he
was retiring after collecting the $1,411,245
cash prize.
“I’m still very numb. It’s a bit surreal,” the elated winner
told Keno. “I never thought I’d crack the big one. I’ve
been playing those same numbers for 14 years.”
The win follows a $1.5 million jackpot won by two
Cairns mates at the Balaclava Hotel on 7 January and
a $2.9 million jackpot won by an Ayr canefarmer at
the Burdekin Hotel on 17 February.
After waiting for so long to win a major jackpot, the
winner didn’t even see his 10 hand-picked numbers
come up but soon after leaving the tavern, received
a call fromtavern owner, Craig McVean, telling him he
was very likely a millionaire.
“On Friday, I bought the ticket in the morning
and then left to farewell a friend of mine. I was
back home and the phone rang, and the person
said he was from down the pub. He said, ‘you’ve
got to come down the pub because you’ve won
$1.4 million’.
“I said ‘how would you know?’, and he said, ‘you’re
the only one who has used the Keno Touch Terminal
this morning and the ticket was purchased on the
Touch machine’. When I got back down there,
everyone was cheering me and I hadn’t even put the
ticket in yet.”
Craig is thrilled for the winner, and excited to have yet
another Keno jackpot won at his pub.
“It’s good to see someone so deserving win,
especially at retirement age,” says Craig.
“We’ve had a few good jackpots before this one.
They like the Keno here. It’s a good little pub so
they’re happy to relax at the bar and play. Next time
we’ll have to go for the Mega Millions.”
Keno’s Queensland State Manager, David Dicker,
says the trio of Queensland pub wins is exciting for
licensees, staff and, customers.
“It’s terrific that the first three 10 Spot jackpots
of 2018 have been in regional areas, and won by
regulars at their local pub.
“There’s a real buzz around venues after a big
jackpot, and I’ve seen firsthand from my recent visit
to the Burdekin Hotel in Ayr just how much these
jackpots mean to the people who own pubs, work in
them, and most importantly, the regulars who come
in to enjoy their facilities.”
Last year was Keno’s 20th anniversary in
Queensland, marking two decades since Keno was
first offered in the state back in 1997.
Queenslanders win $26 million on average each
month playing the game in pubs and clubs around
the state.

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NEWS
PUB CHOIR FAN BASE CONTINUES TO GROW
QHA REVIEW | 14
A little while back in the QHA Review we introduced
you to the notion of pub choirs. It basically involves
uniting a group of people to sing in harmony as one in
a pub. Well the phenomenon has taken off. Pub Choir,
which is said to be “the original” and brainchild of
founder Astrid Jorgenson has taken things to a whole
new level.
The first event in Brisbane on a year ago drew about
80 people and each subsequent event has grown in
popularity to the point where organisers now need to at
times turn people away.
The movement’s first event outside
of Brisbane was recently held on the
Sunshine Coast and attracted over
300 people. Now the concept looks
set to expand beyond South-East
Queensland with dates locked in
for Hobart and discussions being
held for an event in Melbourne.
Astrid said the response from the
Sunshine Coast proved the concept
could be taken further afield. “It’s a
unique thing that we’ve got going on
and I think it really suits Australian
culture.”
As explained on the web page Pub Choir entails
packing yourself “into a pub with hundreds of
strangers, learn a song in three-part harmony in 90
minutes, perform it twice, and if the publishing Gods
are smiling: have it immortalised in video forever. No
audition, no solos, no commitments, no sheet music,
no worries.
“Music belongs to everybody. So, grab a beer, relax,
and simply open your sound hole (your mouth, FYI). It’s
rowdy, wholesome, and so much damn fun.”
The Pub Choir team – including
musicians, photographer and emcee
– gives itself just under two hours to
teach a popular song to hundreds of
wannabe singers.
Pub Choir also featured at the recent
Women in Hotels event where the
crowd joined in their own version of
a Pub Choir with a rendition of the
classic song, Hey Jude.
Photo Credit:
Jcbmrrsn Freelance

NEWS
THE GOLD COAST IS
AUSTRALIA’S
TOP HIPSTER HANGOUT
HOT CONCEPTS AD
Move over Melbourne, and Sydney for that matter,
the ‘Goldy’ has become Australia’s hipster capital. In
findings that are sure to have some scratching their
Garibaldi beards, it is the ‘Glitter Strip’ that is now
home to more guys wearing sailor caps and their
girlfriend’s jeans.
In research conducted by global relocation company
MoveHub that took in 446 cities in 20 countries across
the world looking at the number of coffee shops,
tattoo parlours, vegan eateries and vintage boutiques
per 100,000 residents, the Gold Coast ranked the
highest of all Australian cities on the Hipster Index.
Interestingly, Geelong, Hobart and Cairns rounded out
the top four spots.
THE GOLD COAST CAME IN AT 70TH.THE HARSH
REALITY IS THAT’S ABOUT AS HIPSTER COOL AS
A CRAYON SAILOR TATTOO.
It is nothing to get too excited about though because
on a worldwide scale we didn’t even rank in the top
50. The Gold Coast came in at 70th. The harsh reality
is that’s about as hipster cool as a crayon sailor tattoo.
The most hipster hub in the entire world is Brighton and
Hove in the United Kingdom followed by Portland, Oregon
in the United States. The independent craft brewery crew
in Queensland clearly still have some work to do.
QHA WANTS YOUR STORY
We are updating our data so the QHA can use
the very latest industry information when we are
representing you. It is no point telling “yesterday’s
story” to get action in today’s busy world.
So - every member should have received an
emailed link to the survey being conducted by
PwC for all accommodation hotels, pubs, resorts,
nightclubs, convention centres, restaurants and
theme parks that make up the Australian Hotels
Association. It will ask for some anonymous
information about who you employ, biggest costs
and your current concerns.
GET ON BOARD
AND HELP US HELP YOU!
Contact QHA if you haven't seen it on
(07) 3221 6999

LATEST & GREATEST
BOTTLED COCKTAILS
OUR WORLD IS CHANGING. FIRST THERE WAS THIS GROWING AFFECTION FOR CRAFT BEER AND THEN CRAFT
SPIRITS AND BOUTIQUE WINE, AND NOW THERE IS YET ANOTHER TREND GAINING TRACTION IN AUSTRALIA.
BARREL-AGEING, BATCHING AND BOTTLING PREMIUM COCKTAILS IS THE LATEST PHENOMENA TAKING PLACE.
QHA REVIEW | 16
Think back a few years and the concept of bottling
a premium cocktail would have left most mixologists
crying into their Negroni. Well, not now thanks to the
trend that started back in fancy bars in old London
town.
These days there are bars that serve only barrel-aged
and bottled¬ cocktails over ice, famed places like
Fontainebleau Miami Beach and the Ace Hotel in Los
Angeles along with Australian establishments such as
Grain in Sydney and Cookie in Melbourne.
Up until now however, there have been very few
options outside of the uber cool, hip bars. Enter the
Port Office Hotel, Brisbane’s gastro pub / restaurant
and bar. Their Woodford Old Fashioned served readymade,
consisting of Woodford Reserve Bourbon
stirred down with aromatic bitters, sugar and water
and chilled to perfection with a block of ice and orange
slice has Brisbane-ites abuzz.
Following are some other interesting locally made
concoctions.

LATEST & GREATEST
THE AUSSIE TIPPLE COMPANY
NEW WORLD PROJECTS
Launched early in 2017,
The Aussie Tipple
Company released a
range of bottled cocktails
designed by Australian
bartenders using spirits
from some of our
best small Australian
independent spirits
producers, with all other
ingredients sourced
locally. Their Negroni uses
Stone Pine Distillery’s
award winning small
batch dry Gin.
The New World Whisky
Distillery, producers of
the Starward Malt Whisky
brand, has become
renowned for its innovative
experiments over the
years.
Referred to by some as
the ‘negroni of the whisky
world’, this Cask Strength
Boulevardier is a simple
concoction of Campari,
sweet vermouth and malt
whisky from their solera
vat and is part of their
bottled cocktail range.
THE EVERLEIGH BOTTLING CO.
FOUR PILLARS
The Everleigh is one of Melbourne’s, and
indeed Australia’s most distinguished
cocktail bars. Their approach to mixing
drinks is meticulous. Their Vesper, the
dry Martini made famous by Daniel Craig
of 007 fame, showcases both gin and
vodka side by side, each of which are duly
complimented by the delicate citrus and
bitter notes of wine-based aperitif Cocchi
Americano.
Four Pillars is a small distillery in the Yarra
Valley and has become renowned as one
of Australia’s foremost craft distillers. Their
Improved Hanky Panky is the result of a
collaboration between Shaun Byrne of
Maidenii and Four Pillars bartender Sam
Ng. The tipple sees Four Pillars Navy
Strength Gin batched with Maidenii Sweet
vermouth, Fernet-Branca and absinthe.
QHA REVIEW | 17

FEATURE

FEATURE
SERENDIPITY
SERENDIPITY IS OFTEN DESCRIBED AS AN
UNPLANNED, YET FORTUITOUS DISCOVERY AND THIS
WAS CERTAINLY THE CASE WHEN THREE STRANGERS
CAME TOGETHER AND BOUGHT THE BOARDWALK
TAVERN AT HOPE ISLAND OVER SIX YEARS AGO.
It all started at the peak of
2011’s Global Financial Crisis
when markets took a dive, that a
sommelier and a hotel manager
each sought the help of John
Jeffrey, a hotel broker from Power
Jeffrey & Co, to find suitable
hotels to purchase.
“Our position was probably very
unique because we were brought
together by John,” explained coowner
Matt Coorey.

FEATURE
QHA REVIEW | 20
FOR THE PAST SIX YEARS, THE HOTEL LOCATED
AT THE NORTHERN END OF THE GOLD COAST, HAS
IMPROVED WITH EACH OWNER BRINGING THEIR
OWN SKILL SET TO THE BUSINESS.
“I was looking at trying to find a pub and Richard
Malouf was trying to find a pub, so John suggested
bringing us together and as we started looking at
hotels, John said he wanted to get involved as well.
“So we all decided to go thirds and a partnership
was basically born out of a hand shake and a cup of
coffee,” Matt said.
For the past six years, the hotel located at the northern
end of the Gold Coast, has improved with each owner
bringing their own skill set to the business.
“We’ve been partners for six and a half years now and
most importantly the partnership has been going really
well, we all get on and we all have our own strengths
that complement each other, we’re honest with each
other and have an appreciation of what the other
people bring to the business.”
When Matt, Richard and John originally sat down to
discuss their plan for the hotel almost seven years ago,
they predicted the development potential for the area
and so decided on a specific direction by which the
hotel would operate.
“When we bought the hotel during the height of
the GFC, we could see the potential to follow once
everything bottomed out. We could see all the vacant
land around the pub that had for sale signs, so we
knew in the next five years we were going to see a lot
of new houses going up as families and young couples
make the gated community their home.”
Traditionally, Hope Island was popular among retired
or semi-retired residents hailing from Victoria, however
more recently families have come to call Hope Island
home, making up approximately one-third of the
population according to the 2016 Census.
“As a general observation over the last five years,
we’ve seen that with the developments that have been
going on, more young families are coming into the area
which has been good,” Matt said.
Appealing to not only their local market but also
daytrippers, the three owners of the Boardwalk Tavern
focused their hotel on being a food-driven establishment.
Thanks to its location within the Hope Island Resort
and overlooking the glorious marina, one of the main
attributes of the Boardwalk is its beautiful outlook.
With palm tree-lined streets, yachts moored to jetties
and sunsets offering a kaleidoscope of colour in the
sky, the Boardwalk Tavern provides the perfect spot for
sitting back and enjoying the serenity of coastal life.
“We’re very much a food-driven hotel and we identified
that from day one. When we all sat down to buy the
pub, we asked each other what pubs we liked, what
were our favourite hotels and the common answer was
food-driven hotels,” explained Matt.
“The pubs we identified with were the ones that were

FEATURE
“I THINK OUR BIG THING WITH FOOD IS, IF YOU
CAN MAKE AS MUCH AS YOU CAN IN HOUSE,
YOU KNOW WHAT’S GOING INTO EACH MEAL AND
YOU CAN STAND BEHIND YOUR PRODUCT WITH
CONFIDENCE,” MATT SAID
QHA REVIEW | 21

FEATURE
“ONCE A YEAR WE HAVE OUR ANNUAL STEAK AND SHIRAZ LUNCH TO RAISE MONEY FOR CHARITIES SUCH AS
THE BULLS MASTERS AND THE OTHER CHARITIES. THIS YEAR WE HOSTED STEVE WAUGH AND HAD 300 PEOPLE
ATTEND WHAT WAS A LANDMARK EVENT FOR THE TAVERN, RAISING IN EXCESS OF $25,000,” MATT SAID.
QHA REVIEW | 22
food oriented such as the Story Bridge Hotel and The
Oaks at Neutral Bay so we agreed that it was the
direction we wanted to go with here, so we’ve worked
really hard on that.
“It’s probably one of the hardest things to get right in a
hotel, but if you get it right it puts you in good stead for
the future because your reputation is always going to
be that you have very good food,” Matt said.
The Boardwalk’s kitchen takes pride in its meals and
aims to make as much of the menu from scratch
rather than purchasing premade items. Matt said this
dedication to food quality is one of the key attributes of
the hotel and it is one thing that makes this hotel stand
out from the rest.
From hand stretched pizza bases to pizza sauce, fresh
produce and buying local where possible, the majority
of the items in the kitchen are made from scratch.
“Our grilled fish is only Australian-caught seafood, we
use a variety of steak suppliers because we believe
each of our suppliers has their own specialities.
“I think our big thing with food is, if you can make as
much as you can in house, you know what’s going
into each meal and you can stand behind your product
with confidence,” Matt said.
The Boardwalk Tavern is a very community-based
hotel offering something for everyone.
“Once a year we have our annual Steak and Shiraz
lunch to raise money for charities such as The Bulls
Masters and the other charities. This year we hosted
Steve Waugh and had 300 people attend what was
a landmark event for the tavern, raising in excess of
$25,000,” Matt said.
The Boardwalk Tavern provides fun-filled family
entertainment on significant days throughout the year
such as Australia Day when they host mudcrab races,
and Anzac Day with two-up where they raise money
for the Runaway Bay sub-branch RSL.
For sporting events such as grand finals and more
recently the Commonwealth Games, the hotel has two
grand-scale projector screens inside and out as well
as many other televisions throughout to ensure there is
something for everyone to watch.
“On these big sporting days the hotel takes on a local
clubhouse feel which we foster by encouraging people
and staff to dress up in their favourite teams colours
regardless if their team is playing or not.” Another
event that has taken on significance for the hotel is
Superbowl Monday which has grown from a gathering
of six staff and friends to an event that this year had
more than 150 people attend.
Being part of the Hope Island Resort, the hotel’s
patronage is very much made up of locals which Matt
said is the bread and butter of the establishment,
but there are also many other visitors to Hope Island
throughout the year, especially at Christmas which is
the hotel’s busiest season.

FEATURE
“THE BOARDWALK TAVERN PROVIDES FUN-FILLED FAMILY ENTERTAINMENT ON SIGNIFICANT DAYS
THROUGHOUT THE YEAR SUCH AS AUSTRALIA DAY WHEN THEY HOST MUDCRAB RACES, AND ANZAC DAY WITH
TWO-UP WHERE THEY RAISE MONEY FOR THE RUNAWAY BAY SUB-BRANCH RSL.
QHA REVIEW | 23

FEATURE
QHA REVIEW | 24
“Hope Island is a unique place because people get
around in golf buggies and there is very much a
relaxed holiday vibe about it. It’s surrounded by three
of the best golf courses in Australia, both at Sanctuary
Cove and of course The Links, Hope Island.
“Being within a 10-minute drive to all the theme parks
we also find we get people who want to stay at this
end of town because they want to spend a part of their
holiday at the theme parks so they want to stay close
by,” Matt said.
While Hope Island today is a premier and private
gated estate located north of the Gold Coast, history
and archaeological evidence suggests Indigenous
populations inhabited the area about 23,000 years
before European settlement around the 1860s. The
island itself was mainly used for sugar cane growing
and was named after Captain Louis Hope, a colonial
aristocrat who was granted approximately 1,800
acres of land at the mouth of the Coomera River
in recognition of his contribution to the developing
sugar industry in Queensland. By the 1920s access
improved and land auctions paved the way for the
construction of many holiday homes. Population
in Hope Island was minimal until the 1980s when
development started to take place and continued
through the 1990s as large numbers of new dwellings
were added.
Today, an estimated at 11,200 people call Hope
Island home, where they can enjoy coastal living in a
relaxed resort-style atmosphere and take advantage
of the good food, wine and craft beers on offer at The
Boardwalk Tavern.

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Photo: Joseph Byford
Networking at Pig ‘N’Whistle
Redbank Plains
SHOWCASE
RECONNECT SHOWCASE
THIS SPECIAL EDITORIAL SHOWCASE ENABLES OUR
PARTNERS AND MEMBERS A CHANCE TO PROVIDE
AN INSIGHT INTO THE SERVICES THEY PROVIDE AND
WHAT MAKES THEIR BUSINESS UNIQUE.
QHA REVIEW | 26

RECONNECT SHOWCASE
LITMUS TEST YOUR NEXT KITCHEN / BAR PROJECT
WHY ARE ENERGY PRICES SO HIGH?
Electricity and natural gas has had almost saturation
coverage in the media recently for all the wrong
reasons. The net effect of all this news will impact
QHA members, greatly increasing future pricing for
both electricity and gas.
The reasons for these changes are complex. Energy
markets are interdependent with recent developments
having a cascading affect as one problem can spread
to other markets, for example, the higher price of
natural gas leading to the higher cost of electricity
produced from the gas.
Where there is uncertainty in a market, risks for the
participants increase and higher prices are a natural
consequence.
WHERE THERE IS UNCERTAINTY IN A MARKET,
RISKS FOR THE PARTICIPANTS INCREASE AND
HIGHER PRICES ARE A NATURAL CONSEQUENCE.
QHA members needing advice should contact Mick
Strickland at Trans Tasman Energy Group on 03 9418
3996. As a QHA Corporate Member, he is available to
help with any of your concerns. www.tteg.com.au.
ertainty in a market, risks for the
QHA REVIEW | 27

RECONNECT SHOWCASE
WHO DID YOUR CUSTOMERS SHOWER WITH
THIS MORNING?
QHA REVIEW | 28
Throughout Australia the biggest single use of fuel in
commercial industrial operations is for heating water.
LPG is an easy choice as it’s efficient, continuous and
cleaner.
With rising energy costs, it can be a balancing act
keeping costs down and productivity high. LPG is an
extremely cost-efficient method of water heating with
little energy loss from its production or use. The fast
recovery rate of LPG hot water units means the hot
water storage tank size can be kept to a minimum
too. Because LPG is cleaner burning, lower exhaust
emissions make it far healthier for the environment and
lowers maintenance costs for your equipment.
In your business, you have enough to do without
worrying about whether there is enough continuous
hot water 24 hours a day for your customers, or that
your restaurant is not functional and your guest’s
rooms aren’t warm enough in the cooler months.
You know that your customers want a nice hot
shower at the end of the day followed by a great
dinner or a shower when they wake with a hearty
breakfast. Neither of you want to discuss why that
hasn’t happened because there wasn’t enough gas.
Elgas can make sure that your showers, restaurant
and rooms are functional 24 hours a day!
Elgas are Australia’s largest supplier of LPG with
a wide distribution network, enormous backup of
LPG reserves and can provide an optimised energy
solution backed by professional advice and expertise.
Wherever you are there is a representative near you
with local knowledge and expertise of LPG and
appliances.
Elgas – Local People – Local Knowledge – National Footprint
Call Elgas TODAY – 1300 362 389
www.elgas.com.au

OUR ENERGY
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THEIR COMFORT
WE WE
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BUSINESS
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OF OF
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LPG
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AS
AS AS
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FOR
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CUSTOMERS.
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• Cost Cost effective - pay pay only only for for the the LPG LPG you you use use
• Cost • Cost effective - pay - pay only only for for the the LPG LPG you you use
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• It’s It’s like like having reticulated gas gas without the the
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• No No peak and and off off peak rates
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© Copyright © Copyright Elgas Elgas Pty Ltd Pty 2017 Ltd 2017

RECONNECT SHOWCASE
DRAGON LINK
PERFORMANCE UPDATE
There’s no denying the value of hold n spin products
to any floor and as the category becomes increasingly
significant, it’s essential that we remain focussed
on providing innovative solutions that drive strong
performance. Aristocrat is thrilled to see the strong
uptake by our customers of Dragon Link following
the launch into the NSW market. We want to thank our
customers for their continued support and wanted to
take this opportunity to share some initial performance
figures.
Dragon Link fosters segment trends made popular
by Lightning Link such as the familiar hold n spin
feature, scalable bonus prizes and player selectable
multi denomination. We are pleased to share the initial
strong performance of Dragon Link in QLD at 2.38x
above floor average (Source: Maxgaming Reports April
2018).
Keep an eye out for further Dragon Link
performance updates from this exciting addition to the
hold n spin segment.
To find out more about Aristocrat’s product line up
visit info.au.aristocratgaming.com
QHA REVIEW | 31

ATTORNEY GENERAL
The Hon.Yvette D’Ath
WORLD LEADERS IN RESPONSIBLE
GAMBLING PRACTICES
QHA REVIEW | 32
Since the introduction of gaming machines to
Queensland in 1992, the Gaming Machine Act 1991
has provided the platform for the community to have
confidence in the integrity of operations of gaming
machines in Queensland. It has also ensured the
community at large benefited from the industry by
creating the Gambling Community Benefit Fund
(GCBF), established in 1994 and designed to
strengthen the capacity of community organisations to
provide community services through the provision of
non-recurrent grants.
The fund allows not-for-profit groups operating in
Queensland to apply for grants from $500 to $35,000.
I’m proud to say that it’s Queensland’s largest one-off
grants program, distributing approximately $54 million
per year to Queensland communities.
Over the past 26 years, the legislation has grown to
incorporate sustainable programs to support both
patrons and licensees. One of these milestones is the
Queensland Responsible Gambling Code of Practice,
which provides a proactive whole-of-industry approach
to the promotion of responsible gambling practices in
Queensland.
It’s important that all gambling providers understand
their responsibilities in the code of practice. These
include:
• providing a gambling environment where activities
and services are based on responsible gambling
practices
• having information readily available about
responsible gambling so that patrons can make
informed choices about their gambling
• having trained staff available to help patrons
with gambling-related concerns, to assist them
in making contact with gambling-related support
services, and advise them about complaint
handling procedures
• having information and documents available
and assist patrons in a timely manner to exclude
themselves from gambling. Gambling providers are
required to assist patrons through the process in
a sensitive and confidential manner that protects
their privacy
• having responsible gambling financial practices in
place
• abiding by strict guidelines that ensure advertising
or promotion of gambling is delivered in a
responsible manner. Gambling providers must
consider the potential impact of advertising and
promotions on people who may be adversely
affected by gambling.
Queensland has a strong reputation in the industry and
a strong vision for the future.
I remain confident that the industry will continue to
grow from strength to strength, as we work together to
uphold the principles of the code of practice.

QHA CHARITY LUNCH
SUPPORTING THE ROYAL FLYING DOCTOR SERVICE
FEATURING GOLD MEDAL
PARALYMPIAN KURT FEARNLEY
DATE
Tuesday 12 June 2018
TIME
12pm for a 12.30pm start
VENUE
The Caxton Hotel
38 Caxton St, Petrie Terrace Qld 4000
DRESS CODE
Business attire
TICKETS
$165 inc. GST per person
$1,550 inc. GST per table of 10
Book via the QHA Shop
qha.org.au, phone 3221 6999, or email Kelly-
Anne Mott, Events and Partnerships Officer for
an invoice rsvp@qha.org.au
Ticket sales close strictly Wednesday 6th June

OLGR
with Michael Sarquis
A NIGHT OUT IN BUNDY
NOW A WHOLE LOT SAFER
The Bundaberg community is enjoying safer nights out
thanks to a Queensland Government grant of more
than $27,000 that’s provided a taxi rank marshal in the
CBD safe night precinct.
The Safe Night Bundaberg CBD Precinct Inc. received
the safe night precinct grant to help reduce antisocial
behaviour, reduce offences against taxi drivers and
vehicles, reduce vandalism on local businesses, and to
increase safe transport options for patrons.
The positive feedback received since the security
officer was employed has been enormous.
A survey conducted by the local board revealed
that patrons, Queensland Police and Bundaberg
taxi drivers alike believed the taxi marshal was a
valuable asset, acknowledging his fantastic efforts and
reflecting on his important role in preventing alcoholfuelled
violence near the taxi rank.
It’s also been acknowledged that he provides an
extra safety net invaluable to the taxi community of
Bundaberg.
With further support from the Queensland
Government, the initiative has been funded for
approximately another two and a half years.
Safe night precinct funding round 15 is now open and
closes on 31 May.
For further information about the grants and how to
apply, contact OLGR on (07) 3247 4284 or visit
www.business.qld.gov.au and search for ‘safe night
precinct grants’.
ENSURE YOUR CONTACT DETAILS ARE UP TO DATE
In late June, you will receive an assessment notice for
your annual liquor licence fees, so it is important that
we have your correct contact details.
Please check and update your details, including your
postal and email addresses, by logging in to the OLGR
Client portal (https://secure.olgr.qld.gov.au/portal) by
1 June.
The portal is a secure online self-service system that
allows you to:
• pay annual liquor licence fees
• view licence information and update contact details
• apply and pay for the following temporary changes
to your licence:
• extended trading hours (liquor and gaming)
• change in licensed area (liquor)
• variation of licence conditions (liquor)
• view your applications.
If you are yet to activate your OLGR Client Portal
account, you must register as a new user. You will
need your 8-letter access key that was provided to in
your approval letter or your previous annual licence fee
summary.
Alternatively, you can update your details by emailing
our licensing branch at: OLGRlicensing@justice.qld.
gov.au
If you have any difficulty with the portal or lodging
online applications, or need further information, please
contact the OLGR’s Customer Support team on
(07) 3224 7131.
QHA REVIEW | 34

Michael Sarquis OLGR
ID SCANNERS HELPING TO KEEP
QUEENSLANDERS SAFE
At the Office of Liquor and Gaming Regulation (OLGR)
we are committed to working with licensees in
providing a safe environment for patrons and staff in
Queensland licensed hotels.
On 1 July 2017 the Queensland Government
introduced ID scanners as part of a suite of measures
to tackle alcohol-fuelled violence in the community.
Licensees in Queensland’s safe night precincts (SNPs)
who trade past midnight on a permanent basis are
obliged to operate an approved ID scanner at each
entry to their premises.
The introduction of ID scanners has already helped
improve safety in our communities with 368 banned
persons detected trying to enter licensed premises, as
at 9 April this year.
We commend those hoteliers in SNPs who are
contributing to these outcomes.
We remind you to report any system failures to
OLGR through the client portal in accordance with
your legislated obligations. The reports enable us, in
conjunction with the approved operators, to make
ongoing improvements to the systems.
Also, we ask you to make sure that adequate
measures are put in place at the entrance(s) of your
premises so patrons have their IDs scanned and are
not able to avoid their obligation. Please continue your
vigilance to ensure ID scanning remains effective.
GAMBLING COMMUNITY BENEFIT FUND ROUND 95
Round 95 of the Gambling Community Benefit Fund
was finalised in March 2018 with 695 community
groups sharing in $13.69M in funding.
Round 97 opened last month and will close on 31
May. Whether their needs are large or small, we
encourage all interested community groups to apply.
Encourage your local organisations to apply for
Round 97 or find out the successful applications from
previous rounds, visit www.justice.qld.gov.au/grants.
QHA REVIEW | 35

PROFILE
HUTCHINSON BUILDERS – TRANSITION TO
THE 5TH GENERATION
QHA REVIEW | 36
At the recent 2018 Hotel Symposium, Scott
Hutchinson, Chairman of Hutchinson Builders
(Hutchies) spoke about the evolution of the business,
his thoughts on family succession, and his passion for
the local live music scene.
Hutchinson Builders, established in 1912, is one of
Australia’s largest privately owned companies. The
company thrived in the early years, struggled in the
1960’s and was rescued by Scott’s father, who taught
him that change is necessary for survival. Scott has
been involved in all aspects of the business and
has introduced innovations across project finance,
environmental practices, and indigenous employment.
Apart from his responsibilities at Hutchinson’s, Scott
considers himself a guardian of the Brisbane live music
scene, and has property interests in a number of local
venues, including the iconic live music destination
The Triffid, converted by Hutchinson’s from a disused
commercial hangar.
Scott Hutchinson is the fourth generation family
member to drive Hutchinson Builders, and has begun
planning the succession to the next generation. His
firm intention is to have only one of his 4 children
working in the business to avoid diluting the
shareholding. His eldest son will join Hutchinson’s,
once he has completed an MBA in London, and this
will be the 5th time an eldest Hutchinson son (all
christened John, but all called something else) has
entered the business.
Scott’s second son has known since childhood that he
would not have an opportunity to enter the business
unless his older brother declined his chance. While
Scott acknowledges this could be viewed as a rather
‘feudal’ approach, he believes that a business such as
Hutchinson’s can’t thrive if the shareholding is diluted
through successive generations. Scott’s other three
children will receive interests in property unrelated to
the business. Scott’s wife has family business interests
of her own, with the possibility that the younger
Hutchinson children may have opportunities to work in
these businesses.
Scott Hutchinson joined the business in 1986 after
completing an engineering degree and an MBA. He
became Managing Director in 1991, and in 2001

PROFILE
stepped aside as MD to become Chairman. Since
Scott started in the family business in 1986, annual
construction turnover of the company has grown
from $6m to $2.4bn. In 2001, an external MD was
appointed, with Hutchinson believing the scale of the
business meant it was a risk to rely on the skills within
the family to provide a successor. As Chairman, he
describes himself as responsible for ribbon-cutting,
sod-turning, introductions and political dinners. This
leaves MD Greg Quinn to handle operations.
The company has an usual management arrangement,
preferring a flat open structure to the typical ‘pyramid’
organisational hierarchy. 37 different internal teams
report to the MD, with each team being responsible
for engaging their own clients, setting their own pricing
and managing their own budget. Scott believes this
allows market forces to feed through to each team,
making them autonomous, and ensuring each survives
or falters on its own merits.
Hutchinson’s has a rule that anyone within the
company can phone any other Hutchies person at
any time, generating an open culture which allows
problems to surface and be managed quickly.
Hutchinson’s is also noted for the strength of its
balance sheet, ensuring sufficient cash is held at all
times to ensure all sub-contractors can be paid, even if
every client was to default.
The company is currently held in equal one third shares
by Scott and his parents, with him as sole inheritor. His
intention is to place his shareholding in a trust structure
as protection from the possibility of divorce in future
generations.
Scott’s final tip to the Symposium audience was to
reinvest money back into the business, and always
think long term.
Scott appeared at the 2018 Hotel Symposium
courtesy of HLB Mann Judd Brisbane. If you require
accounting and/or advisory services in regard to your
family/business succession, feel free to contact the
HLB Mann Judd team on 3001 8800.
Article by Andrew Buchan - Partner, HLB Mann Judd
QHA REVIEW | 37

SUPERANNUATION
with Brendan O’Farrell
TIMELY TAX TIPS
QHA REVIEW | 38
I received an email from the Australian Tax Office (ATO)
recently about this year’s tax return. I’m sure many of
you received the same email. It was a notice to keep
appropriate records for any deductions that fall into
the ‘other’ category. The ATO intends to look closely at
these particular claims this year.
With tax time fast approaching, it was a very timely
reminder to file my receipts carefully (or upload them
digitally). And there are many work-related deductions
that fall into the ‘other’ category – things like home
office use, phone and internet usage and professional
tools and equipment.
It got me thinking about all the things people often
overlook come tax time. So I thought I’d cover some
here.
The Government’s co-contribution is one thing your
staff could take advantage of before the end of the
financial year. Staff who earn under a low-income
threshold and make an after-tax contribution to their
account could qualify for the co-contribution. Extra
money from the Government is certainly worth a
consideration in my book!
The end of the financial year is also a good time to
review salary sacrifice strategies. Staff may have had
a change in financial circumstances since making
such an arrangement. Maybe they could contribute
more, or maybe their current strategy has become a
strain. Changing their salary sacrifice at the beginning
of the new financial year could help them ensure their
contributions stay within the annual limit ($25,000 for
before-tax contributions). It could also be worth letting
staff know they can access the same tax benefits
through tax deductible personal contributions.
The end of the financial year is also the perfect
opportunity to review your own super contributions.
If you are getting closer to retirement age, it might be
worth increasing your contributions. Additionally, if you
are reaching your limits but your partner’s super could
use a boost, spouse contributions might be an option
you could look into.
Around this time of year, the financial planners at
Intrust360° offer clients an annual review of their
current strategies. Give the advisers a call on 1300
001 360 if you’d like to take advantage of their
financial expertise and review your super situation, or
your financial position in general.
INTRUST SUPER IS HERE TO HELP
If you need any other assistance with some of the
super information I’ve relayed here, Intrust Super is
available on 132 467. Your dedicated Relationship
Manager will also be happy to chat to staff about
any super queries they may have. Give them a call if
you think your staff could benefit from a seminar or
lunchroom session.
The information contained in this document is of a general
nature only, and does not take into account your individual
situation, objectives and needs. You should consider the
appropriateness of the general information having regard to
your own situation before making any investment decision.
A Product Disclosure Statement is available at
www.intrust.com.au or call us on 132 467 for a copy.
Issued by IS Industry Fund Pty Ltd | My Super Unique
Identifier: 65704511371601 | ABN: 45 010 814 623 | AFSL
No: 238051 | RSE Licence No: L0001298 | Intrust Super ABN
65 704 511 371 | SPIN/USI: HPP0100AU | RSE Registration
No: R1004397
Financial planning is provided by IS Financial Planning Pty
Ltd ABN 64 143 707 439 trading as Intrust 360° is a wholly
owned subsidiary of IS Industry Fund Pty Ltd ABN45 010 814
623. Intrust 360° is a corporate authorised representative of
Adviser Network Pty Ltd | ABN 25056310 699 | AFSL 232729
| Corporate Authorised Representative Number 379207.

Curt Schatz
LEGAL MATTERS
PERSONAL PROPERTY SECURITIES REFRESHER
Personal property securities impact upon the day to
day business and transactions that those in the hotel
industry may be looking to undertake. For this reason,
we thought it timely to go through a quick refresher of
the Personal Property Securities Act (PPSA), and how
it impacts your hotel.
The PPSA takes a “substance over form” approach
to dealing with security interests, and provides a
broad system of registration. In particular, some
arrangements used in commercial transactions
have been deemed to be “security interests” for
the purposes of the PPSA and require registration.
Examples of these include retention of title
arrangements and leases.
This comes as a surprise to many business operators
if they have not very carefully read the terms of trade
that they have signed with their suppliers.
It is important to be aware of what security interests
are registered over your business, otherwise there
may be complications when engaging in certain
transactions. For example, if you are considering
selling surplus assets, refinancing your business’s
operations, or selling or purchasing a business, a
purchaser will expect to take the relevant assets free of
any encumbrance to suppliers or financiers. Likewise,
a bank or financier will generally require a first ranking
security interest as security for any loans and it may be
necessary for priority agreements to be entered into
with other secured creditors.
WHAT IS RETENTION OF TITLE?
Commonly, a trade supplier will include in their credit
terms or trading terms a provision that ownership in
the supplied goods is retained by the supplier until
the goods are finally paid for by the customer. If you
have a look at your contracts with your supplier, you
will almost certainly find such a clause. As the supplier
remains the owner of the goods they could repossess
the goods if the customer became insolvent or
otherwise failed to pay the account.
LEASES
Likewise, under a lease arrangement the lessor
always retained ownership the leased goods and
could repossess the goods if the lease provisions
were breached. With the notable exception of motor
vehicles, these arrangements were not previously
subject to registration on any register.
The longstanding principal of ownership creating
the greatest right to property is no longer the case
when it comes to registration, meaning if a party fails
to register their “security interest” in goods (even if
they are the owner of those goods) they may lose the
goods to a liquidator of the debtor. Due to the ease
of registering a security interest, many suppliers are
extending their security claims beyond the goods
that they have supplied to all assets of the business.
WHAT SHOULD YOU DO?
The first step is to undertake a search of the Personal
Property Securities Register to determine the security
interests registered against your business and once
you have confirmed the security interests that are
registered, you should make sure that they are all
current and valid. We have seen many examples of
security interests which have been registered over the
wrong entity, in favour of the incorrect secured party
or out of date security interests that are still on the
register.
Business operators should also keep copies of all
documents relating to the security interests. Due to
privacy concerns, the Personal Property Securities
Register is often vague on detail so these documents
will be critical in satisfying a purchaser or financier as
to which assets are encumbered by registered security
interests.
If you need any assistance in searching the register
or reviewing credit terms before you sign a contract,
or if you need assistance in managing this process
for a potential sale or purchase of a business, please
contact myself at Mullins Lawyers on (07) 3224 0230.
QHA REVIEW | 39

INSIGHTS
MORE THAN A MERE
STONE’S THROW
TUMBLING STONE AT THE JOHNSON HAS BECOME A
DINING DESTINATION RENOWNED FOR ITS EXQUISITE
FOOD AND EXCEPTIONAL SERVICE.
QHA REVIEW | 40
Located within walking distance of Brisbane’s CBD,
Spring Hill offers a quintessential heritage charm with
streets lined with Jacarandas, old workers cottages,
terrace houses and beautifully restored heritage-listed
buildings.
As the streetscape changes to include modern and
restored buildings, Spring Hill has become a vibrant
and popular spot with cafes, restaurants and bars
thanks to its close proximity to Fortitude Valley and
Brisbane’s CBD.
It has also seen a rise in award-winning restaurants
such as the Tumbling Stone Restaurant and Bar
located on Boundary St.
Tumbling Stone can be found within the luxury
boutique hotel called The Johnson which is part of the
Art Series Hotels, a group of hotels inspired by and
dedicated to Australian contemporary artists. Each of
the Art Series Hotels takes design inspiration from a
namesake artist and showcases original artworks and
prints to provide a multifaceted art-inspired experience
complete with dedicated art channels, art libraries and
art tours.
Taking its inspiration from Australian abstract artist
Michael Johnson whose work was inspired by organic
and natural influences of the ocean, sun, sky and
nature, The Johnson teams natural timber features
with sandy and cool blue accents.
Also embracing this aesthetic is the hotel’s restaurant
and bar, Tumbling Stone which has also incorporated
these natural elements and teamed it beautifully with
plant life.

INSIGHTS
QHA REVIEW | 41

QHA REVIEW | 42
The Tumbling Stone was recently awarded the 2017
QHA Best Restaurant (Accommodation Hotel) and The
Johnson General Manager, Andrew Edsor said the win
validated not only all the hard work and effort the team
put in to create such a great venue but also the quality
of the food on offer.
The win for the hotel was awarded within 18 months
of opening its doors which Andrew said was a great
testament to how well the staff worked as a team to
overcome obstacles in opening a new restaurant.
“[The win has meant] we’ve been able to validate our
decisions we’ve made about the Tumbling Stone and
its establishment, it’s not seen as a hotel restaurant
in that it’s not just a breakfast or dinner venue, we’ve
created a dining destination place.
“Internally, it came in our first 18 months of operation
and it was a brilliant validation for the staff who made
superhuman efforts to get the restaurant up and running.
“Their creativity, their dedication to service and their
commitment to quality of food and servicing has set a
benchmark and that has validated the effort they put
in to get past the teething problems associated with
opening a new restaurant and it’s an enormous reward
for that, as well as public recognition for their efforts,”
Andrew said.
THE WIN FOR THE HOTEL WAS AWARDED WITHIN 18
MONTHS OF OPENING ITS DOORS WHICH ANDREW
SAID WAS A GREAT TESTAMENT TO HOW WELL
THE STAFF WORKED AS A TEAM TO OVERCOME
OBSTACLES IN OPENING A NEW RESTAURANT.
There were several key attributes that made Tumbling
Stone different to other hotel restaurants such as its
location within the hotel, its decor and taking pride in
providing local produce.
“Tumbling Stone is a unique venue in that it’s is not
encased within a major part of the rest of the building.
It’s attached but has its own street frontage and
entrance. So it is a stand alone venue in itself,” said
Andrew.

“Another one of the key attributes is the decor,
fit out and design of the restaurant which reflects
Queensland’s climate. Half of the restaurant can
be completely open whilst also enclosed, we have
large bifold glass doors which open it up and let the
environment in.
“Lastly it is commitment to food and food quality.
Our chef was and is committed to local produce and
getting Queensland product into the menu, getting
Queensland product on the plate and recognising
those local producers. So really focusing on seeking
out those producers in Queensland who could deliver
us Queensland produce which is of high quality,”
Andrew said.
Tumbling Stone has three completely different
menus, breakfast is a variety of fresh and healthy
meals and is a plated breakfast rather than a
traditional buffet. Lunch offers guests and patrons
both a quick-service menu as well as a sit down and
dine-in experience in recognition of the demographic
surrounding the hotel.
“Lunch time is a mix of diners and people coming in
to eat, Spring Hill has a very eclectic mix of residents
and corporates so we needed to cater for both. Our
restaurant also caters to our conferences and business
events as well.”
Andrew said while the restaurant has a wide
demographic, guests also have an expectation
associated with the Art Series brand which offers a
bespoke, experienced-based hotel service.
QHA REVIEW | 43

INSIGHTS
AWARENESS, ENGAGEMENT, VISION
HILTON HOTELS AND RESORTS HAS BEEN A FORWARD-THINKING GLOBAL LEADER OF HOSPITALITY FOR ALMOST
100 YEARS, ONE OF THE KEY ASPECTS OF THIS IS THE COMPANY’S DEDICATION AND COMMITMENT TO THE GLOBAL
COMMUNITY.
Putting this dedication into practice, is Brisbane’s
Hilton Hotel which has embraced a war on waste
within their own business practices while also
supporting local communities.
This community support was recognised at the
end of last year through the 2017 QHA Awards for
Excellence; taking out awards for Best Environmental
Practice, Outstanding Community Service &
Achievement 100+ Employees, and Outstanding
Achievement in Training.
Hilton Brisbane general manager Chris Partridge said
it was an honour to be recognised by the industry in
winning the awards particularly as each team member
of the hotel strives to fulfil the focus of the hotel chain.
“As part of Hilton’s mission, we have made a
commitment to be the most hospitable company in the
world, by creating heartfelt experiences for our guests,
meaningful opportunities for our team members,
high value for owners and a positive impact on our
communities.”
“These awards are a true reflection of our fantastic
team culture which also creates a great place to work,”
Mr Partridge said.
Embracing a number of key initiatives to provide team
members an opportunity to make a positive impact on
their local community, Hilton Brisbane has initiatives to
ensure smart recycling and reducing landfill through
Soap Aid, an organisation that collect, sorts, cleans
and reprocesses hotel soap bars into fresh, hygienic
soap bars for distribution to targeted communities
around the world including remote indigenous
communities in Western Australia.
Hilton Brisbane also works with charity partners such
as OzHarvest, which is a food rescue organisation that
collects quality excess food from commercial outlets
and delivers it directly to more than 1000 charities
supporting people in need across the country. It is
this type of environmental awareness and subsequent
action taken by Hilton, that it was awarded the Best
Environmental Practice Award.
As an extension of environmental awareness, Hilton
has also embraced social awareness having served
the wider community for many years through a
commitment to the community and this is a culture
embedded within the hotel. The hotel group’s vision
to fill the earth with warmth from hospitality extends
through Brisbane’s hotel where it has engaged with
long-term community partners including OzHarvest,
QHA REVIEW | 45

INSIGHTS
QHA REVIEW | 46
Soap Aid, The McIntyre Centre (RDA), The Smith
Family, Vinnies and Ronald McDonald House. It is
this commitment to community that granted the hotel
its Outstanding Community Service and Achievement
100+ Employees award.
Priding itself on team members who help to fulfill
the company’s vision, Hilton Brisbane won a third
award, Outstanding Achievement in Training thanks
to the company’s belief system that the foundation
of career growth stems from a strong learning and
development culture. The focus placed on developing
and retaining talent in its staff is not just emphasised
on a local platform but also global one so staff can
travel abroad within the group. Training is offered
from the foundations of working within the hotel to an
executive level including Women in Leadership and
Mindful Leadership training. Such dedication to team
and community is a noble attribute within a global
organisation and sets a great example within
the hospitality industry.
THE HOTEL GROUP’S VISION TO FILL THE EARTH
WITH WARMTH FROM HOSPITALITY EXTENDS
THROUGH BRISBANE’S HOTEL WHERE IT HAS
ENGAGED WITH LONG-TERM COMMUNITY
PARTNERS INCLUDING OZHARVEST, SOAP AID,
THE MCINTYRE CENTRE (RDA), THE SMITH FAMILY,
VINNIES AND RONALD MCDONALD HOUSE.

INDUSTRY ENGAGEMENT
with Damian Steele
THE CHALLENGE OF INSURANCE
INSURANCE HAS LONG BEEN A BUG BEAR FOR HOTELIERS IN THE QUEENSLAND HOSPITALITY INDUSTRY.
QHA REVIEW | 48
Many hotel owners have been forced to self-insure
a significant portion of their risk, largely as a way
to contain the high cost of insurance. This strategy
leaves hoteliers in a precarious position: a fire or storm
could result in a significant financial loss. This risk is
heightened by the fact that we are in an industry where
claims do occur. Think of the Kandanga Hotel (2015),
Morven Hotel (2016), or more recently the Archer Hotel
(2018).
Unfortunately the general insurance market is in
a hardening phase, characterised by increasing
premiums, higher excesses, and reduced capacity.
The number of Insurers catering to the hospitality
industry is also on the decline, with key players
reducing their exposure to hospitality, or removing
themselves all together. Many regional timber pubs
are now struggling to find any cover at all. All things
considered, the situation is fairly grim.
There is a small silver lining for hoteliers prepared to
invest time into managing their insurance. Despite the
tough market conditions, there are still opportunities to
get the right cover at the right price with the remaining
insurers, and with new insurers entering the market.
Here is what hoteliers can do to grasp this opportunity:
The Power of Information
Insurers can still be commercial, but they need to
have a very clear picture of the risk they are insuring
if they are going to play ball. Detailed information
on fire protection, security, cash handling, building
construction and kitchen filters can create a strong
underwriting submission that will help get the best out
of the market.
Taking this a step further, independent building
surveys and risk reports can be extremely helpful in
demonstrating to an Insurer that your business is
serious about risk management. This does come as an
upfront cost, but more often than not this cost will be
offset by better premium outcomes.
Start the Renewal Process Early
Gone are the days of waiting until the last minute
before your policy expires to get your new quotes
through. More information requires more time. If your
broker hasn’t been in touch two months prior to your
renewal date, you will already be behind the eight-ball.
Starting renewal early also allows for more negotiation
time with prospective insurers, and in some cases a
direct meeting between yourself and the insurer to
encourage final premium adjustments.
Deal with an Industry Specialist
There are potential insurers entering and leaving the
Queensland Hospitality market on a frequent basis. If
your broker isn’t across everyone with capacity, you
may be missing out on a better deal. Make sure your
broker has experience in the hospitality sector, and the
capability to access all markets in Lloyds of London.
QHA members wanting further information or options
with their insurance are encouraged to contact the
QHA for referral to our corporate partners with hotel
insurance expertise.
Source acknowledgment:
Special thanks to Charles Galayini from QHA Bronze
Corporate Partners GSA Insurance for his assistance
with this article.

Ross Tims
TRAINING AND SAFETY
MANAGING YOUR MENTAL HEALTH
I DON’T THINK WE’VE EVER CANVASSED THE SUBJECT OF MENTAL HEALTH IN THE QHA REVIEW BEFORE BUT
THESE ARE CHANGING TIMES AND WE’RE LIVING IN A MORE OPEN SOCIETY WHERE STIGMAS AND PREJUDICES
OF THE PAST ARE DISSIPATING.
Everyone’s mental health varies during their life, and
can move back and forth along their own personal
range between positive and healthy at one end
through to severe symptoms or conditions that impact
on everyday life at the other. This is in response to
the different stressors and experiences that we all
encounter.
Effectively managing your mental health can give you
significant improvements in your quality of life, increase
your capacity to support your family and your mates,
and let you perform at your best. Men in particular are
known for bottling things up. We put off having a chat
with our mates when we’re feeling down, put off going
to our GP, and put off talking to our partner about how
we’re feeling because we have the idea that ‘being
a man’ means being silent and strong. These kinds
of social norms around masculinity can be harmful,
especially acknowledging when we’re not doing too
well. It only makes it harder to reach out for the kinds
of support we need when we’re struggling.
There are many underlying causes of depression
including a combination of biological, psychological
and social sources of distress e.g. family and
relationship problems, financial or work issues,
loneliness and isolation, a physiological imbalance and
so on.
Depression is a high risk factor for suicide and plays a
contributing role to the big difference in suicide rates
for men and women. On average, one in eight men
will experience depression at some stage of their lives.
In Australia, men make up an average of six out of the
eight suicides that occur every single day. The number
of men who die by suicide in Australia every year is
nearly double the national road toll.
What are the symptoms of depression? Everyone feels
sad, angry, or flat sometimes – these feelings are part
EFFECTIVELY MANAGING YOUR MENTAL HEALTH
CAN GIVE YOU SIGNIFICANT IMPROVEMENTS IN
YOUR QUALITY OF LIFE.
of a healthy and full range of emotions, and are usually
nothing to worry about. However, if you’ve been feeling
like this most of the time for more than two weeks, you
may be experiencing symptoms of depression.
Men are much more likely to recognise the physical
symptoms, rather than the emotional signs of
depression. These symptoms can include things like
feeling tired all the time, or changes in your weight,
whether that’s losing weight or putting on a few extra
kilos. Some of the signs of changes in your mood are
different for men, too. Men are more likely to report
feeling angry or irritable, for example, rather than
feeling low.
One of the other tell-tale signs is a loss of interest
in activities you usually enjoy, whether that’s getting
together with your mates, working in the garden or
around the house, or just getting outside for a walk,
run or other activity.
The good news is depression is treatable, and there
are simple actions you can take to start working on
getting better and staying well. Apart from your GP,
there are non-profit organisations who are available
to help you overcome any difficulties and they’re only
a phone call away. To find a mental health service in
your area to go www.qld.gov.au/health/mental-health/
help-lines/services.
Sources: Beyond Blue, Lifeline, Black Dog Institute, RUOK.
QHA REVIEW | 49

EMPLOYMENT RELATIONS with Lyndsay Balch
DEBATE OVER THE ANNUAL WAGE REVIEW
QHA REVIEW | 50
AS TASKED BY THE FAIR WORK ACT 2009 (‘THE
ACT’), THE FAIR WORK COMMISSION (‘FWC’) IS
CURRENTLY UNDERTAKING ITS ANNUAL REVIEW
OF MINIMUM WAGES FOR BOTH AWARD FREE
EMPLOYEES AND THOSE COVERED BY A MODERN
AWARD SUCH AS THE HOSPITALITY INDUSTRY
(GENERAL) AWARD 2010 (‘THE HIGA’).
As with previous years, the wage review involves a
panel consisted of experts in workplace relations,
economics, business and social policy considering
submissions from a range of interested parties against
the minimum wage and modern award objectives
contained in Part 2-6 of the Act.
Employer interest groups have cited inconsistencies
in economic growth across regions and industries,
coupled with the fact that the majority of minimum
wage earners are employed by small businesses
in asserting that any rise in excess of 2% would be
counter-productive. The Australian Hotels Association
(AHA) offered its support for a modest 1.9% increase,
as recommended by the Australian Chamber of
Commerce and Industry (ACCI). Peak retail bodies
including The National Retailers’ Association attempted
to reason away any increase at all on the basis of the
growing wages bill associated with the introduction
of casual overtime payments (which were similarly
inserted in the HIGA from 1 January this year).
Despite this rhetoric, strong counter-arguments have
been put to the FWC in support of “progress toward
a living wage” as touted in the Australian Council of
Trade Unions’ (ACTU) submission for a 7.2% increase.
The Queensland Government and its federal labour
counterparts echo the ACTU in calling for a rise in
excess of last year’s 3.3% increase on the basis that:
• Data indicates the profit margins for businesses
of all sizes have grown, suggesting a generous
increase is affordable even for small businesses
• Disparity between the minimum and median wage
is at an all-time high
• Local and international evidence demonstrates that
increases can be sustained without costing jobs
and FWC assertions that concerns to the contrary
had formed an ‘overly cautious’ approach to
previous decisions.
• Low wage growth Australia has been identified
by the Reserve Bank as a contributor to lagging
economic growth
Final consultations are expected to take place mid-
May and as per previous years, a decision is likely to
be announced in mid-June, with the date of effect of
any increase granted to be from the first full pay period
on or after 1 July 2018. The QHA will keep members
informed of the FWC’s decision.

Lyndsay Balch
EMPLOYMENT RELATIONS
ACTION ON FAMILY AND DOMESTIC VIOLENCE LEAVE
ON 26TH MARCH, THE FAIR WORK COMMISSION
(FWC), AS PART OF ITS 4 YEARLY REVIEW OF
MODERN AWARDS, RELEASED A DECISION THAT WILL
PROVIDE ALL EMPLOYEES COVERED BY A MODERN
AWARD, SUCH AS THE HOSPITALITY INDUSTRY
(GENERAL) AWARD 2010 (‘THE HIGA’), ACCESS
TO FAMILY AND DOMESTIC VIOLENCE LEAVE (‘FDV
LEAVE’).
The decision reflects a recognition of the serious
impact that abusive relationships have on individuals
and the wider community, and the importance of
retaining employment in successfully navigating out of
dangerous situations. The leave will offer all employees
an opportunity to deal with the impact of domestic
violence where it is impractical to do so outside of
working hours.
Having rejected the Australian Council of Trade Union’s
(ACTU) preliminary bid for 10 days of paid FDV leave,
the FWC consulted with interested parties regarding
the content of a model term for unpaid FDV leave to
be inserted in to modern awards in late 2017, and
concluded that an entitlement of five days unpaid leave
per annum was appropriate. Arguments by employer
groups to mandate an obligation for employees to
exhaust paid leave entitlements before accessing FDV
leave were rejected.
The decision states that family and domestic violence
leave will:
• Apply to all employees, including casuals.
• Be available in full at the commencement of each
12 month period of service, rather than accruing
progressively
• Not accumulate from year-to-year
• Be available in full (i.e. not pro rata) for casual and
part-time employees
It is expected that drafting of the model FDV leave
clause will be completed in the coming weeks, at such
time interested parties will be invited to comment only
on whether they feel the wording accurately reflects
the March decision.
While the FWC also expressed a preliminary view that
employees should be able to access personal and
carers’ leave for the purpose of taking FDV leave,
following a jurisdictional challenge, it was concluded
this matter would be addressed as part of a review to
occur once the model term has been in operation for
three years. A review of FDV leave provisions in mid-
2021 will also assess whether the entitlement should
remain unpaid.
The QHA will provide members with any updates on
this matter as the FWC releases more information.
QHA REVIEW | 51

ACCOMMODATION
REGIONAL ECO-TOURISM
BETOOTA BULLDUST
QHA REVIEW | 52
With regional areas having to offer tourists that little bit
extra to entice them to visit, one very daring Sunshine
Coast couple have put much of their life savings and
retirement funds into creating a luxury eco-resort.
Kim Carroll and Heidi Meyer are a couple with a
difference. They are developing a “responsible luxury”
resort which they hope will be recognised globally as a
luxury eco-tourism hospitality leader. The resort is set
on the escarpment of the sleepy village of Buderim,
with views over Caloundra and about 15 minutes from
the beaches of Mooloolaba and Maroochydore.
Having recently had their development proposal
approved by the Sunshine Coast Regional Council the
real work now begins as they set about meeting the
long list of conditions to build their dream. They plan
to create a truly unique, ecological luxury resort which
will focus on achieving a 6 star - “green star” rating,
with 110 short term accommodation suites, a wellness
and day spa, up to 3 restaurants, conference and
function facilities, 3 lounges including a whiskey lounge
and 24-hour room service.
Additionally, the resort will have a fleet of electric
vehicles available for complimentary guest use and
a whole range of ecological and natural features
including a waterfall and food foraging gardens. “We
are passionate that Badderam sets a benchmark for
technically advanced ecotourism and environmental
conservation, whilst inviting people to experience all
that the Sunshine Coast and Queensland has to offer”,
the couple state.
The building of the resort alone will be a massive
engineering feat with an estimated 17,000 Olympic
swimming pools of dirt to be dug from the Buderim
escarpment. It is certainly going to offer tourists and
locals a very unique place to visit and once complete
(forecasts are 2025) Badderam will be a state of the art
luxury eco-resort with zero waste.
Betoota Hotel is about to prove that you don’t need
locals to keep a pub running. Set in a town with
currently 0 population, Betoota Hotel is the only
building between Windorah and Birdsville - a 400km
dirt road in outback QLD known for its bull dust and
55 degree summers.
Robert Haken who recently purchased the property
along with two partners is restoring it to its “former
glory”. With no water or electricity, it will certainly
be a challenge but Robert plans to open in August
2018 in time for the Betoota Races and for the busy
winter season (April - November) when the outback
comes to life. With visitors coming from all walks
of life including the Betoota and Birdsville Races,
the grey nomads and workers from the stations,
he will be offering fuel, vehicle and caravan repairs,
accommodation, food, beer and a breakdown service.
The Betoota Hotel is known for its absolute isolation
and was set up in 1885 as a customs post for cattle
going to market and a haven for the men working
on the rabbit proof fence in the early 1900’s. It was
previously owned by a reclusive Polish immigrant
Simon “Ziggy” Remienko for over 50 years before
he died in 1994 and was also put on the map with
the satirical online publication the Betoota Advocate.
The hotel has sat idol for the past 20 years until now,
thanks to the foresight and dedication of Robert.
Robert says, “I like that style of outback living and the
hotel was just sitting there with no one showing any
interest. I’ll be offering people a rest, a cup of tea or a
cold beer and a stay overnight”. No mean feat.

Judy Hill
ACCOMMODATION UPDATE
TOMORROW’S ENTREPRENEURS
Entrepreneurs focus on opportunity then consider
risk. This mantra has formed many values in
risk management, for many people, but never
underestimate its value in leadership.
Transformer, recently launched at Bond University Gold
Coast, uses design thinking techniques to develop
creative problem solving, inter-disciplinary collaboration
and evidence-based decision-making. It also enables
individual achievers to seek out others hungry to
collectively make a difference.
The program fosters determination, adaptability and
resilience and unlike accelerators or incubators, the
focus is on student development. While there is scope
to develop business ventures, there is also space for
students to generate social, cultural and environmental
change.
Transformer is a self-directed, co-curricular program
supported by dedicated academic coaches, state
of the art facilities and a range of workshops, events
and other resources. Successful progression and
completion of each stage involves presentation and
reporting to expert panels with industry representation.
Fostering a risk taking entrepreneurial culture simply
gets people focussed on objectives that support
the execution of strategy first and foremost. A
cornerstone of effective risk management is to guide
the board in articulating its risk appetite.
As Chair of the Regional Advisory Board’s Tourism
Department, I invite you to consider the Entrepreneurial
Risk Taking Masterclass where Transformer Director,
Daniel Abrahams, shares his knowledge and practical
approaches on how to take risk in a rapidly changing
business landscape. Daniel is a former CEO and
Executive Director of Superloop Limited, a global
telecommunications company. Prior to his start-up
journey he was Chief Risk Officer for a top 30 ASX
listed company and an inspiring entrepreneur.
Examples of topics that will be covered include how
entrepreneurs take risk in pursuit of wealth creation;
developing a risk taking mindset that will drive your
personal success; learn insights from some of
Australia’s leading entrepreneurs; network with your
peers from diverse industries; and apply a practical
case study that will give you confidence to manage
risk in an entrepreneurial manner.
As a middle or senior manager, non-executive director,
intrapreneur and/or an aspiring entrepreneur the
next Masterclass will be held on Thursday 28 June
5pm-8:30pm @ Bond Business School.
For further information:
email: transformer@bond.edu.au or phone: 3088 5939.
QHA REVIEW | 53

COMPASS
CLONCURRY CENTRAL
THE MAGIC THAT IS ENCAPSULATED BY
QUEENSLAND’S OUTBACK TOWNS HAS A LOT TO
DO WITH THE RICH PIONEERING HISTORY THAT
FORMS THE BACKBONE OF ITS COMMUNITY AND
CLONCLURRY IN NORTH-WEST QUEENSLAND
IS NO EXCEPTION.
Photo Credit: Vic Bushing, Heritage branch staff WIKIMEDIA COMMONS
Cloncurry Post Office in the main street
QHA REVIEW | 54
The “Curry” as locals call it, is located 200m above
sea level, 120km east of Mount Isa, 800km west of
Townsville and 400km south of the Gulf of Carpentaria.
While Cloncurry is steeped in pioneering history, it is
also the birthplace of the Royal Flying Doctor Service
and was one of the destinations for the first Qantas
flight.
Cloncurry’s dedication to spirit and strength has
been passed down through the generations and
this has been celebrated since its founding back
in 1861 through to five years ago when Keep
Queensland Beautiful - Tidy Towns awarded the
town a Queensland’s Friendliest Town Award.
The history of Cloncurry dates back to 1861 when
Burke and Wills together with King and Gray were the
first known Europeans to visit the area on their ill-fated
expedition to the Gulf of Carpentaria. Burke had
named Cloncurry River after his cousin, Lady Elizabeth
Cloncurry of County Galway in Ireland and six years
later in 1867 Ernest Henry arrived in the area searching
for grazing land only to discover copper. Having
founded the town after his discovery of which, he
named his find the Great Australia Mine, the town took
its name from the river and was known as Cloncurry.
Henry and two other pioneers Roger Shea and
Alexander Kennedy formed the beginnings of
Cloncurry’s pastoral industry and between them they
owned many thousands of acres stocking both sheep

COMPASS
Chinaman Creek Dam at Sunset
THE TOWN’S RURAL SECTOR GREW AND TOWARD THE END OF THE 19TH CENTURY CLONCURRY HAD THE
LARGEST CATTLE SELLING YARDS IN THE NORTH-WEST REGION. THESE YARDS ARE NOW USED FOR TICK
DIPPING OR PLACING STOCK ONTO RAIL CARRIAGES AND ROAD TRAINS.
and cattle. The town’s rural sector grew and toward
the end of the 19th century Cloncurry had the largest
cattle selling yards in the north-west region. These
yards are now used for tick dipping or placing stock
onto rail carriages and road trains.
But it wasn’t just farming and gems that attracted
people to Cloncurry, gold was also a drawcard. As
such there were many Chinese gold miners who
worked in the area. In addition to this, in the late
1800s Cloncurry was known as Queensland’s largest
Afghan town with more than 200 Afghan camel train
drivers who provided transport to the town. Today
there are dedicated Chinese and Afghan cemetaries
that can be visited on a heritage walk around the
township.
Aviation was also a major marker in the town’s
history and in 1919 Cloncurry was recognised as
an ideal location for an aerial mail service that would
link outback towns such as Longreach and Winton
with the Northern Territory. As a result steel framed
hangars were erected and in November 1922, Qantas
scheduled the first scheduled airmail service between
Charleville and Cloncurry.
Royal Flying Doctors Service is recognised the world
over and it was the brainchild of John Flynn, whose
face appears on our $20 note. Flynn had a vision to
create a service of safety to those working and living
in the outback, and Cloncurry was chosen as the
base due to its central outback location, its already
established aerodrome and existing hospital. On the
17th May 1928, the first flight took off from Cloncurry
in a single engine, timber and fabric biplane named
Victory, leased from Qantas.
QHA REVIEW | 55

COMPASS
QHA REVIEW | 56
View from the lookout over the town of
Cloncurry with the Cloncurry River in the
foreground named by Robert Burke of
Burke & Wills fame.
A VISIT TO THE OUTBACK IS THE PERFECT WINTER
ESCAPE AS TEMPERATURES ARE STILL
WARM AVERAGING A TOP OF 25 DEGREES
DURING THE DAY AND 11 DEGREES AT NIGHT.
To uncover all the treasure troves of the area, the
Cloncurry Unearthed Museum and John Flynn
Place offers detailed historical data, memorabilia
and photographs, Indigenous artefacts and one of
Australia’s most comprehensive gem and mineral
collections.
The Cloncurry Heritage walk will take you around the
town and to iconic sites. Located three kilometres
west of Cloncurry is Chinaman Creek Dam which is the
perfect fishing spot while also offering an opportunity
to take in the picturesque beauty of an outback
sunset. The Dam is also a great place for bushwalking,
picnicking or having a barbecue with friends. Or
embark on a 4WDing adventure as there are plenty
of historical adventure trails between Cloncurry and
Mount Isa such as the former Mary Kathleen Uranium
Mine and township.
A visit to the outback is the perfect winter escape
as temperatures are still warm averaging a top of 25
degrees during the day and 11 degrees at night. There
are often exciting events on during winter, and this year
Cloncurry is host to several festivals set to entertain
locals and visitors alike.
Held in July each year is the Ernest Henry Mining
Cloncurry Stockman’s Challenge which celebrates the
talent and passion of horsemen and is regarded as one
of the greatest horse events in Australia.
Competitors from all states attend the Challenge which
originated in Cloncurry in 1983 and involves ‘wet’
and ‘dry’ work that includes competitors and horses
completing patterns including manoeuvres such as
flying changes, rollbacks, spins and stops.
August also offers a fun filled adventure for the
family with the Curry Merry Muster Festival which is
a four-day festival of rodeo and bull riding action.
Incorporating activities for the whole family, the festival
will include bush poetry and live entertainment.
Offering a watering hole all year round is the Leichhardt
Hotel which is a family-run outback hotel and a much
loved pub for 50 years.

COMPASS
Leichhardt Hotel-Motel
LEICHHARDT HOTEL-MOTEL
Address: 11 Scarr Street, Cloncurry
Present in Cloncurry for 50 years is the Leichhardt
Hotel, a family-run outback hotel that is hugely popular
with locals. Central to the entire town, the Leichhardt
is a great place to grab a hearty meal and children are
catered for with easy-to-carry meal boxes.
There is a drive-through bottleshop and a standalone
Cellarbrations and these, together with the hotel and
motel offer family-friendly hospitality to all who visit.
QHA REVIEW | 57

TOP DROP
TAROT 2016
Alpha Box
and Dice
BEHEMOTH AGED SPIRIT
Archie Rose Distilling Co
& Kaiju! Beer
LAKE BARTEZEK SINGLE
ESTATE RYE VODKA
Belvedere
BLACK SOUTHERN
COMFORT
Sazerac
QHA REVIEW | 58
Alpha Box & Dice is a
boutique McLaren Vale
winery who are embarking
on an Alphabet of
Wine, where a different
wine style is created to
reflect each letter of the
alphabet. They may not
take themselves too
seriously but wine lovers
certainly are. Tarot is a
Grenache, Shiraz and
Tempranillo blend that
results in a lovely light
fruity red with a spicy
finish.
Is what happens when
you combine one of
Australia’s foremost
distilleries with a Victorian
independent brewery of
note. It is the stuff of mad
scientists but it works.
One of the hoppiest and
highest alcohol beers in
Australia ‘Where Strides
the Behemoth’ Double
India Black Ale is distilled
by Archie Rose in two exbourbon
barrels for nearly
two years. The result is a
truly unique and intense
tipple with tropical fruit
and savoury notes. It will
have you scratching your
head with how weird and
wonderful it is.
Belvedere recently kicked
off their Single Estate Rye
Vodka range, showcasing
the terroir and quality
of their Polish rye grain
which goes to making
Belvedere’s spirits. This
particular bottling was
made with rye grown on
a single estate on the
shores of Lake Bartezek.
It is one of two vodkas
released by Belvedere
with the other being
Smogóry using rye grown
on a single estate in a
Polish village surrounded
by forests. Both are
astonishingly smooth.
Black label pushes the
whiskey credentials
to the fore, taking the
original Southern Comfort
experience up a notch
with an extra-smooth
taste that is extra bold.
Subtle spice and fruity
accents are added to this
robust whiskey-forward
profile. It will appeal to
those who appreciate
the heritage of American
whiskey.

TOP DROP
LARRY PALE ALE
Your Mates
Brewing
PIPELINE PALE ALE
10 Toes
Brewery
RUSTY ROO RED ALE
Bargara Brewing
Company
NEW WORLD PILSNER
Australian
Brewery
Passionfruit and pineapple
with a real zesty finish,
Larry has a sweet fruity
flavour with only a gentle
hop bitterness on the
finish. This is a laid back,
easy-going, drinkable pale
ale from the Sunshine
Coast.
A very clean and crisp
hop-forward pale ale
with a tropical punch
of pineapple and stone
fruit with pine aromatics.
Brewed with a blend of
Australian and German
Barley, wheat and crystal
malts, it’s a real thirst
quencher that is very
enjoyable. You will not find
yourself content with just
one or two.
A great Irish red ale
with a depth of caramel
and toffee malt flavours
beautifully balanced with
some mid-fruit tang and
spicy notes from the
Cascade hops. It’s really
enjoyable on its own but
it is also a great cleanser
after a few session beers.
We consider this the beer
equivalent of a port.
A sweet fruitiness
more associated with
an American Pale Ale
than a pilsner but it was
enjoyable enough. A
medium bitterness and
body with a clean, crisp
finish you would expect
from a pilsner. All in all it is
a flavoursome pale lager
but not a true European
pilsner but then again,
maybe it was not meant
to be.
QHA REVIEW | 59

WINE with John Rozentals
FRANCOIS MARTENOT GRAND PRES MACON-VILLAGES
CHARDONNAY...HIGH QUALITY, REASONABLE PRICE.
France’s Burgundy region is obviously a large, diverse
and highly picturesque renowned for its beauty, both
natural and human-created.
Its cuisine is legendary, and one of its major centres,
Dijon, is home to probably the world’s greatest mustard.
With this surfeit of beauty and culinary excellence it’s
hardly surprising that the district is a favourite one for
tourists, including those on its famous river barges.
Winewise, Burgundy’s fame rests on two grape varieties
— chardonnay and pinot noir.
Some of the vineyards are tiny — limited at extreme to
just a few hundred vines — and the wines they produce
exist in a rare atmosphere of price and quality. Wines
can fetch thousands of dollars a bottle on release from
a great year.
Yet Burgundy can also produce remarkably good, quite
modestly priced wines.
Just how good was recently driven home to me through
a bottle of Francois Martenot Grand Pres Macon-
Villages Chardonnay, from the south of the district.
Its softness and rich, complex, alluring flavours are
simply outstanding and it’s available in Australia for just
$20 a bottle.
To me, how that exercise —including packaging and
transport to the other side of the world — is at all
possible simply demonstrates just how much really
good wine the French are producing.
The poor, old grapegrower must feel that it’s hardly
worth his toil, but I guess that’s how many Australian
vineyard owners feel, too.
TOP SHELF with John Rozentals
MADFISH 2017
Pinot Noir
FRANCOIS MARTENOT
Villages Chardonnay
CULLEN WINES 2016
Diana Madeline
QHA REVIEW | 60
This wine comes from
a few vineyards in the
isolated Great Southern
area of Western Australia.
The label is dominated by a
gorgeous turtle illustration
by Aboriginal artist
Maxine Fumagali. It’s an
unseasonally cool vintage
that shows in a pretty lean
wine — a wine with vibrant
flavours which go well with
Asian-style duck.
Francois Martenot
Grand Pres Macon-
Villages Chardonnay
A simply delightful dry
white with lovely fruit as
the hallmark. It has the
subtle flavours of ripe
melon and the depth
to demand food that is
relatively rich, such as
creamy-sauced pasta
with seafood.
This dry red rightly
claims a place as a
Cullen flagship. It’s a
great red wine, elegant
and dominated by the
flavours of dark fruits
and spices, overlaid
with beautiful oak. The
winemaker suggests
30 years of maturation
potential. I’d say at
least that.

Paul St John-Wood
PUBTALK
EXTENDED TRADING HOURS, POKIES
& PUBLICAN’S LUNCH
I hope all venues made the most of the recent long
weekends and enjoyed a boost in trade, despite the
onerous challenges of multiple and consecutive public
holidays. It was great to see a large number of pubs
across the state respectfully celebrate ANZAC Day and
organise enticing promotions and events.
With a number of significant sporting and cultural
events approaching in the coming months hotels have
begun to submit their applications for one off extended
trading hours permits. Many venues are receiving
requests from OLGR for further information because
the applications have not correctly addressed the
new criteria for approval. If you are looking to submit
an application, or have received a request for further
information and would like assistance, please contact
the QHA.
The amount of gaming machine authorities that went
unsold at the most recent tender, particularly in the
Western Region, has sparked the interest of a number
of licensees who are now considering putting poker
machines into their venues. It is a detailed and costly
exercise to obtain a gaming licence and then authorities
to operate the machines, however we are only too
willing to help you through this process. Please contact
the QHA if you have any questions or are considering
putting pokies in your pub.
DARLING DOWNS PUBLICAN’S LUNCH
Thank you to the hoteliers who attended the QHA
Darling Downs Publican’s Lunch held at Fitzy’s
Toowoomba in April. The feedback from the event has
been extremely positive with 100 guests in attendance
enjoying the lunch. The opportunity to network with
peers and industry partners was certainly deemed
worthwhile by those who attended.
PFD Food Services again showcased the quality fresh
produce they have available to all licenced venues
right across the state and a special thanks must go to
the team at Fitzy’s for preparing all of the produce to
perfection.
Thank you again to the Fitzgibbons family for hosting
the QHA lunch – It is easy to understand the success
of Fitzy’s Toowoomba when you get to know the
dedicated family, and their team, that run the business.
We will be heading to Maryborough for the next
Publican’s Lunch in May and licensees in the area will
be notified of all the details by post and email.
QHA REVIEW | 61

TRADE DIRECTORY
CASINO CONSOLES
Footrest, slimline and cashless bases
available. Casino Consoles, the only
name you need when it comes to
professional poker machine bases
and screening.
P: 07 3890 2969
www.casinoconsoles.com.au
COMMERCIAL FITOUTS
Bars, Clubs, Cafes, Restaurants.
Specialists in unique and premium
nationwide commercial fit-outs for
clubs, bars, cafes and restaurants.
P: 1300 426 637 (1300 HAMMER)
E: sales@clubbarconcepts.com.au
www.clubbarconcepts.com.au
SCIENTIFIC GAMES
This new generation of exciting game
content draws on the strength of
Scientific Games to create one of
the most dynamic game libraries
in the market.
P: 07 3458 9180
www.sggaming.com/australia
REFRIGERATION SYSTEMS
Time to upgrade your beverage and refrigeration systems?
Call us for expert advice and all your requirements including:
Quality beer dispensing equipment | Ice machines |
Refrigeration | Custom solutions for all venue sizes | AS5034
Compliancing | Sales, Installation, 24/7 Service.
Phone: 07 3422 0011 www.allsocool.com.au
UNIQUELY CREATIVE IDEAS FOR YOUR BUSINESS
We go above and beyond, whether it’s looking at an advertising
campaign or a promotional concept. We develop creative
solutions to grow your business. That’s the ultimate aim.
E: ideas@horseandwater.com.au
www.horseandwater.com.au
QHA REVIEW | 62
PRESTIGE GAMING STOOLS
Comfort at Play
Karo Australia Pty Ltd
P: 02 9980 1431
E: info@karo.com.au
www.karo.com.au
DOWNTOWN DOMESTICS
Too busy to get domestic?
Window cleaning | Building washing
Housekeeping | Carpet / Upholstery
Cleaning | Bond / Spring cleaning |
Emergency cleaning | Pest control.
P: 1300 386 963
www.downtowndomestics.com
CITY PROPERTY SERVICES
Over 25 years of commercial cleaning
services | Compliant with ISA 9001
| Quality assurance | EcoClean
Certified using environmentally
friendly products | Free quotations.
P: 07 3391 2005
www.citypropertyservices.com

TRADE DIRECTORY
PROUD PLATINUM PARTNERS OF THE QHA.
COMPLETE FACILITY MANAGEMENT SPECIALISTS
Brisbane | Gladstone | Gold Coast | Sunshine Coast |
Mackay | Toowoomba | Townsville | Wide Bay. Hospitality
cleaning specialist, Hotel refurbishments, Lawns & ground
maintenance, Property & asset management, High pressure
cleaning/ non slip solution specialists.
P: 1800 262 637
www.cmbm.com.au
GLASS RECYCLING MANAGEMENT
Save time, space, money, people and the environment.
Reduce bottle noise inside and outside your venue. Improve
workplace health and safety. Reduce space needed for glass
waste bins. Save money on your current waste charges
Free trial call 1300 306 039 E: info@bottlecycler.com
www.bottlecycler.com
BROADLEY REES HOGAN
Full range of commercial legal services to assist the liquor and
gaming industry, including all Liquor/Gaming applications and
advisory, WHS, employment and property services.
Robert Lyons | P: 07 3223 9121
E: robert.lyons@brhlawyers.com.au
Darren Anderson | P: 07 3223 9103
E: darren.anderson@brhlawyers.com.au
www.brhlawyers.com.au
MARKET LEADING BRANDS IN EQUIPMENT
No matter the size, shape or demands placed on your
business, we have the ability to deliver equipment that is
functional, adaptable and reliable. Convotherm, Waldorf,
Waldorf Bold, Turbofan, Washtech.
Phone: 1800 023 953 E: info@moffat.com.au
Service department: 1800 622 216
ADVERTISING & PROMOTION
For more information on advertising and promoting
your business in the QHA REVIEW contact
qhareview@qha.org.au
QHA REVIEW | 63

QHA PARTNERS & CORPORATE MEMBERS
QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.
ACCOUNTING/ TAX
Hanrick Curran
Accountants & Strategists
Ph: 07 3218 3900
www.hanrickcurran.
com.au
HLB Mann Judd -
Chartered Accountants
Ph: 07 3001 8800
www.hlb.com.au
New Life Restorations
Ph: 1300 356 633
www.newliferestorations.
com.au
Unita Group
Ph: 1300 659 399
www.unita.com.au
BEVERAGES
EDUCATION, TRAINING
& EMPLOYMENT
Best Security - Security
and Training
Ph: 07 3212 8460
www.bestsecurlty.net.au
Australian Fire Protection
Ph: 1300 803 473
www.austfirepro.com.au
FINANCES, BANKING,
INSURANCE &
INVESTMENTS
Green Finance Group
Ph: 0457 883 700
www.greenfinancegroup.
com.au
GSA Insurance Broker
Ph: 02 8274 8138
www.gsaib.com.au
GAMING AND RACING
Ainsworth Game
Technology P/L
Ph: 07 3209 6210
www.ainsworth.com.au
Aristocrat Leisure
Industries
Ph: 07 3727 1600
www.aristocrat.com.au
QHA REVIEW | 64
Prosperity Advisers QLD
Ph: 07 3007 1971
www.prosperityadvisers.
com.au
McGrathNicol
Ph: 07 3333 9800
www.mcgrathnicol.com
PJT Accountants &
Business Advisors
Ph: 07 5413 9300
www.pjtaccountants.com.au
Professional Client Services
(QLD) P/L- Accountants &
Business Advisors
Ph: 07 3209 4452
www.pcsqld.com.au
Sage Software Australia
Ph: 02 9884 4000
www.sage.com.au
ARCHITECTS /
REFURBISHMENT/
RECONSTRUCTION /
REPAIRS
Brand & Slater
Architects P/L
Ph: 07 3252 8899
www.brandandslater.
com.au
Paynter Dixon - Design &
Construction
Ph: 07 3368 5500
www.paynter.com.au
Rohrig Hospitality
Ph: 07 3257 4411
www.rohrlg.com.au
Club Bar Concepts
Ph: 1300 426 637
clubbarconcepts.com.au
Hot Concepts Design and
Construction
Ph: 07 3277 7740
www.hotconcepts.com.au
Accolade Wines
Ph: 07 3252 7933
www.accolade-wines.
com
Asahi Premium
Beverages
Ph: 07 3868 2388
www.schweppes.com.au
Brown-Forman
Australia P/L
Ph: 07 3010 2000
www.brown-forman.com
Carlton & United
Breweries
Ph: 07 3666 4104
www.cub.com.au
Coca-Cola Amatil
Ph: 13 26 53
www.ccamatil.com
Diageo
Ph: 07 3257 0800
www.diageo.com
Lion
Ph: 07 3361 7400
www.lionco.com
Red Bull Australia
Ph: 02 9023 2892
www.redbull.com.au
Samuel Smith & Son
Ph: 07 3373 5777
www.samsmith.com
Sirromet Wines
Ph: 07 3206 2999
www.sirromet.com
Treasury Wine Estates
Ph: 03 9685 8000
treasurywineestates.com
Liquor Marketing Group
Ph: 07 3246 5272
www.bottlemart.com.au
Availio
Ph: 07 3218 3900
www.hanrickcurran.com.au
Frontier Leadership
Ph: 0423 097 246
www.frontierleadership.edu.au
Professional Hospitality
Ph: 07 3160 8132
professionalhospitality.com.au
St John Ambulance Australia
Ph: 07 3253 0552
www.stjohnqld.com.au
ENERGY GAS/POWER
TransTasman
Energy Group
Ph: 1300 118 834
www.tteg.com.au
Bromic Heating
02 9426 5222
www.bromicheating.com
Eco Synergy Systems
Ph: 0429 820 101
www.ecosynergysystems.
com.au
Choice Energy
Ph: 03 9002 5123
www.choiceenergy.com.au
ELGAS
Ph: 131161
www.elgas.com.au
Leading Edge Energy
Ph: 1300 852 770
www.leadingedgeenergy.
com.au
Make It Cheaper
Ph: 1300 957 721
www.makeitcheaper.com.au
Hanrick Curran –
Chartered Accountants
Ph: 07 3218 3900
hanrickcurran.com.au
Silverchef
Ph: 07 3335 3392
www.silverchef.com.au
St. George Corporate &
Business Bank
Ph: 07 3232 8911
www.stgeorge.com.au/
corporate-business
Westpac Banking
Corporation
Ph: 07 3350 7750
www.westpac.com.au
Ausure Insurance Brokers
SEQ
Ph: 1300 450 663
www.ausureseq.com.au
Banktech
Ph: 1800 080 910
www.banktech.com.au
BUPA - health insurance
Ph: 134135
(quote ID 2109197)
www.bupa.com.au
Trinitas Australia Pty Ltd
Ph:1300 836 025
www.trinitas3.com.au
FOOD & ASSOCIATED
BUSINESSES
PFD Food Services
Ph: 07 3906 9726
www.pfdfoods.com.au
Aruze Gaming Australia
Ph: 0438 717 177
www.aruzegaming.com
IGT
Ph: 07 3890 5622
www.igt.com.au
Konami Australia
Ph: 02 9666 3111
www.konamiaustralia.com.au
Max Queensland
Ph: 07 3637 1235
www.maxgaming.com.au
Scientific Gaming
Ph: 02 9773 0299
www.scientificgames.com
Tabcorp Keno
Ph: 07 3243 4113
www.tabcorp.com.au
UBET
Ph: 07 3637 1370
www.ubet.com
Australian Pokie Consoles
Ph: 0413 261 777
www.clubsandpubs.com.au
Bytecraft Systems -
Gaming Machine Service
Ph: 07 3456 3345
www.bytecraft.com.au
Karo - gaming stools
Ph: 02 9980 1431
www.karo.com.au
HOSPITALITY
CONSULTANTS
Silverchef
Ph: 07 3335 3392
www.silverchef.com.au
AHS Hospitality
Ph: 07 5512 6143
www.ahshospitality.com.au

QHA PARTNERS & CORPORATE MEMBERS
QHA PLATINUM PARTNERS
Commercial Licensing
Specialists
Ph: 07 5526 0112
www.clslicensing.com.au
DWS Hospitality
Specialists
Ph: 07 3878 9355
www.dws.net
Professional Hospitality
Ph: 07 3160 8132
www.professionalhospitality.
com.au
CRE Brokers
Ph: 07 5371 0165
www.crebrokers.com
The Lido Group
0423 695 703
www.lido.com.au
CBRE Hotels
Ph: 0418 886 525
www.cbrehotels.com
Knight Frank Australia
Ph: 07 3246 8888
www.knightfrank.com.au
QHA DIAMOND PARTNERS
HOTEL ENTERTAINMENT
Fox Sports
Ph: 0403 061 412
www.foxsports.com.au
Foxtel for Business
Ph: 1300 720 630
www.austar.com.au
Sky Channel
Ph: 07 3228 6344
Freecall: 1800 251 710
www.skychannel.com.au
Nightlife - Music & Video
Freecall: 1800 679 748
www.nightlife.com.au
Pro Score - Sporting
Promotions
Ph: 0431 366 800
www.proscore.com.au
Recharge DJs - Brisbane
Ph: 1300 836 832
www.rechargedjs.com
HOTEL & BAR SUPPLIES
Knight Frank Valuations
Ph: 07 3193 6800
www.knightfrank.com.au
Landmark White
Ph: 07 3226 0002
www.landmarkwhite.com.au
Ray White Hotels
Ph: 02 8016 3810
www.raywhite.com.au
LEGAL
Mullins Lawyers
Ph: (07) 3224 0222
www.mullinslaw.com.au
Bennett & Philp Lawyers
Ph: 07 3001 2999
www.bennettphilp.com.au
Broadley Rees Hogan Lawyers
Ph: 07 3223 9121
www.brhlawyers.com.au
Commercial Licensing
Specialists
Ph: 07 5526 0112
www.clslicensing.com.au
QHA GOLD PARTNERS
BOC Limited -Gas/
Reticulation Supply
Ph: 07 3212 4322
www.boc.com.au
Base Interior Solutions
Ph: 0435 934 948
www.baseintsolutions.com
Andale Beverage Systems
Ph: 07 3421 5200
www.andale.com.au
Ice & Beverage Solutions
Ph:5578 9820
www.iceandbeverage.com.au
HOTEL BROKERS /
REAL ESTATE /
PROPERTY VALUERS
Power Jeffrey & Co -
Hotel Brokers
Ph: 07 3832 6000
www.powerjeffrey.com.au
Corrs Chambers
Westgarth - Lawyers
Ph: 07 3228 9778
www.corrs.com.au
LIQUOR BUYING GROUPS
Independent Liquor Group
Ph: 07 3713 2751
www.ilg.com.au
Liquor Marketing Group
(Bottlemart)
Ph: 1300 733 504
www.bottlemart.com.au
LIQUOR WHOLESALE
GROUPS
ALM (Australian Liquor
Marketers)
Brisbane: Ph: 07 3489 3600
Townsville: Ph: 07 4799 4022
Cairns: Ph: 07 4041 6070
www.almliquor.com.au
QHA SILVER PARTNERS
Aruze Gaming
Green Finance Group
Independent Liquor Group
Trans Tasman Energy Group
Hanrick Curran
Silverchef
QHA BRONZE PARTNERS
Power Jeffrey and Company
Best Security
Rohrig Group
St George Bank
Red Bull Australia
Brand+Slater Architects
BOC Limited
Paynter Dixon
Prosperity Advisers QLD
iCharge Tablets
Complete Property Service Australia
GSA Insurance Brokers
QHA REVIEW | 65

QHA PARTNERS & CORPORATE MEMBERS
APPROVED
MANAGER’S
LICENCE
RESPONSIBLE MANAGEMENT
OF LICENSED VENUES
TRAINING
“HONESTLY THE BEST TRAINING
SESSION! FUN AND LIGHT-HEARTED
WHILE BEING VERY INFORMATIVE AND
KNOWLEDGEABLE. THANKS, QHA.”
OTHER COURSES OFFERED:
Online RSA/RSG Training
Gaming Nominee Training
Employment Relations Training
Employment Relations Webinar
Responsible Management of Licensed Venues
Training is a mandatory training requirement
for those applying for a liquor licence, and
applicants for an Approved Manager’s Licence.
Training is offered face to face at regional
centres throughout Queensland.
For more information please contact the
QHA Training Centre
Ph: 07 3221 6999 Fax: 07 3221 6649
Email: training@qha.org.au
Web: www.qha.org.au
MEDIA/MARKETING
iCharge Tablets
Ph: 1300 852 636
www.icharge.net.au
OTHER / UNIFORMS
/ PROMOTIONAL
PRODUCTS
Welborne Corporate Image
Ph: 07 3267 2800
www.welborne.com.au
POINT OF SALE
Bepoz Retail Solutions
Ph: 1300 023 769
www.bepoz.com.au
Banktech
Ph: 1800 080 910
www.banktech.com.au
Cardtronics Australia
Ph: 07 3213 9505
www.cardtronics.com.au
CashPoint Payment Solutions
Ph: 1300 286 626
www.cashpoint.com.au
lnCash ATMS
Ph: 1300 800 660
www.incash.com.au
PRINTING / GRAPHIC
DESIGN
Platypus
Ph 07 3352 0300
www.platypusgraphics.com
Easil - Graphic Design
Ph: 1300 032 745
www.easil.com
SECURITY / CLEANING
Best Security
Ph: 07 3212 8460
www.bestsecurity.net.au
Complete Property Service
Australia
Ph: 07 3180 3800
www.cpsa.online
Clear to Work - Police Checks
Ph: 07 3899 1123
www.cleartowork.com.au
Challenger Services Group
Ph: 07 5668 3133
www.csgroup.com.au
CMBM Facility Services
Ph: 07 3391 1040 /
0419 708 715
www.cmbm.com.au
Lotus Filters
Ph: 1300 653 536
www.lotusfilters.com.au
Tru Security Services
Phone: 0452 377 662
Web: www.trusecurity.com.au
SUPERANNUATION
lntrust Super Fund
Ph: 07 3013 8700
www.intrust.com.au
Hanrick Curran
Superannuation
Ph: 07 3218 3900
www.hanrickcurran.com.au
TECHNOLOGICAL
PRODUCTS
& SERVICES
Your App
Ph: 1300 765 385
www.unidapsolutions.com.au
Answers IT Pty Ltd
Ph: 07 3123 7929
www.answersit.com.au
Bytecraft Systems
Ph: 07 3456 3345
www.bytecraft.com.au
Eco Synergy Systems
Ph: 0429 820 101
ecosynergysystems.com.au
JB Hi-Fi Commercial
Division
Ph: 07 3360 9925
www.jbhifi.com.au
JVG Sound Lighting & Visual
Ph: 07 5599 1222
www.jvgsound.com.au
QIKID
Ph: 1300 553 256
www.qikid.com
Scantek Solutions
Ph: 1300 552 106
www.scantek.com.au
Time Target
Ph: 07 3137 1133
www.timetarget.com
ViMedia
Ph: 1300 846 334
www.klackit.com
TRANSPORT
A.P. Eagers Limited
Ph: 07 3109 6731
www.apeagers.com.au
Black and White Cabs
Ph: 07 3860 1800
blackandwhltecabs.com.au
WASTE MANAGEMENT
Bottlecycler
Ph: 0434 416 540
www.bottlecycler.com

HAVE CASUAL OR
PART TIME STAFF?
GET THE RIGHT CONTRACTS WITH THE HR MANUAL NOW UPDATED
FOR THE 1 JANUARY 2018 CHANGES TO THE HOSPITALITY INDUSTRY
The QHA HR Manual helps you organise every challenge
of managing a team of staff.
The manual is regularly updated and includes comprehensive human
resources policies and helpful templates for everything from job
descriptions, appointment letters, discipline and termination
letters, policy and procedure templates, timesheets, employer and
employee forms and much, much more.
The recently revised edition
is available through the online
QHA Shop at www.qha.org.au
$365 for members.
$765 for non-members.