CAG Survey Report 2017-2018

A M E R I C A N S C H O O L O F G U A T E M A L A
SURVEY REPORT
2 0 1 7 - 2 0 1 8

INTRODUCTION TO
SURVEY REPORT
As a school wide community, we are proud of the student and parent responses
received during our 2017-2018 constituent surveys that were conducted in mid-
February for parents and at the end of March for students. The survey
information helps the school understand what key community members say
about the learning environment.
One of the primary goals of this report is to demonstrate the school’s commitment
to listen and respond to the feedback we collected. Your voices will become an
integral part of our strategic conversations steering the direction of the
school’s work over the next three years. We commit to working with campus
leaders and with faculty to establish priorities for growth and improvement so
that we honor our relationships with our stakeholders and assure the
community we remain committed to a legacy of excellence for which the
School is known.

In March, we communicated the areas of the survey that
align with the school´s strategic plan and the commitments
we have established for ongoing institutional progress.
Academic Excellence (program, teaching and
leadership support for learning competencies)
Student Life (extracurricular programs and
athletics)
Social Emotional Learning and Well-being
Auxiliary Programs (Security, Transportation,
Cafeteria, Medical Office and Communications)
These areas will support our new programmatic
initiatives throughout the school that will advance
Science education
STEAM (Science, Technology, Engineering, Art,
Math)
Student life programs.
This includes renewed school day schedules, student
advisory, college counseling, learning enrichment and
health education, facility upgrades as well as new
partnerships to support our auxiliary services
throughout the school.
Your feedback helps us be appropriately responsive to
school improvement plans and also supports
prioritization in meeting the needs of our students and
their families.

PARENTS
RESPONSE RATE INFORMATION
1023 Parents
responded to the survey
66% of parents have been members of the
CAG community between 4-10+ years.
275 parent individuals answered
the demographic information but
skipped the main questions.
36%
39%
ES
Below is the breakdown according to sections
29%
EC MS
Some parents clicked on multiple
sections since they have multiple
children throughout the school.
38%
HS
There were
over 2000
comments
collected
throughout
both surveys
offering more
in depth
explanation
of response.
- Survey Structure -
Both parents and students rated their expectation levels on a scale of (0-10) where 0 is not
aligned and 10 is highly aligned.
Questions allowed for parents to specifically rate their child’s section.
Students were filtered according to the section they selected (Middle School or High
School).
Open-ended questions allowed for participants to elaborate on their responses.

STUDENTS
RESPONSE RATE INFORMATION
MS Students
HS Students
49% 51%
650 Students
responded to the survey
(82% are students that have
been attending CAG
between 4-10+ years)
55 students completed demographic
information but skipped main questions
- Analysis and Reporting -
Survey data was clustered in order to better understand parent and student expectation
(9-10 = promoters are the strongest supporters with minimal concerns),
(7-8 = passives have a minor level of concern that keeps them for being a promoter),
(0-6 = detractors have major differences between what they expect and what the School delivers),
N/A = not applicable
Comments were clustered based on common themes and frequency
in order to track trends across both groups.

am alumni and have
I
seeing the school
loved
evolving to better
ever
and the
themselves
they provide.
education
parent
–CAG
EL PROGRAMA DE INGLÉS
EN EL CAG ES
MUY SÓLIDO.
–CAG alumno
Secure and
safe campus
Taking care of its
students
what CAG is
doing well
Algo que está haciendo bueno son los proyectos de
PBL porque motivan a los estudiantes a trabajar en
grupos y eso nos va a servir en la vida real. También
hacen un buen trabajo al darnos un montón de
proyectos y seminarios socráticos porque así
aprendemos a escuchar la opinión de los demas y a
dar nuestra propia opinión. SGA también está
haciendo un buen trabajo en poner actividades que a
todos nos interesan.
–CAG alumno
Las inversiones
que hacen en la
infraestuctura.
–CAG alumno
English program
Yo creo que CAG si nos preparó bien
para los siguientes años escolares en el
camino y eventualmente la universidad.
Los maestros casi siempre están dispuestos
a ayudar a quienes los buscan por ayuda y las
clases si están bien.
–CAG alumno

I believe that CAG is the perfect
school for most of the kids who attend here.
There is a great campus, where there are
not only great and comfortable classes but
green areas where you can relax after long
hours of study.
I believe in the education part, everything is excellent
except the Math teaching section. –CAG student
Los métodos
de enseñanzas
SON MUY
Y A Q U E A Y U D A N A S E R D E M E N T E A B I E R T A
Y A P E N S A R L A S C O S A S D E U N A M A N E R A
M Á S E F E C T I V A . – C A G A L U M N O
BUENOS
Fomentando
el respeto
Y L A A M A B I L I D A D C O N T O D A S
L A S P E R S O N A S . – C A G A L U M N O
El CAG tiene programas
académicos y actividades
extracurriculares muy
buenas. Considero que el
CAG intenta de unir a los
estudiantes y mantener un
ambiente más positivo
entre estudiantes
y maestros.
–CAG alumno
One of our kids is thriving in academics
and noticed that teachers play a big role in
his enthusiasm with academics
– CAG Parent
Making positive
improvements
Developing independent
students who are critical thinkers
Effective teachers
Yo he recibido mucho apoyo con el
bienestar emocional sobretodo con mi hijo
chiquito, estoy muy agradecida y eso ha hecho
que mi hijo esté muy contento y relajado en el colegio.
– padre de familia

El colegio
podría mejorar en dando más
oportunidades a los estudiantes,
académica y deportivamente.
–CAG alumno
what CAG needs
to improve
Hay ciertos aspectos en donde el CAG pudiera mejorar por
ejemplo en elección de clases. TambiÉn pudiera mejorar con
la cafeterÍa y un buen paso que ya tomaron es poder salir a
las 2 todos los dias el prÓximo año —CAG alumno
Some (a small percentage) of teachers are excellent
and are well qualified. They show a love and
passion for teaching. We’ve been very appreciative
of those teachers... There is still a large discrepancy
in teaching styles between teachers... Their
grading, teaching style, teacher education, their
educational paradigms and their expectations
seem dramatically different. –CAG Parent
Increase opportunities through electives,
AP or other challenging classes to explore
interests and prepare for university
Teacher effectiveness
Math, science
and fine arts

Muchas de las clases no se explotan al máximo, los trabajos no son
dirigidos a la materia y no ponen el aprendimiento del estudiante como
prioridad, si no solo ponerles trabajos y tenerlos trabajando. Hay muy
poca curiosidad de parte de los maestros si enserio entendimos o no, solo
es poner un trabajo, entregarlo, y seguir con el siguiente trabajo. Los
maestros se concentran en hacer los trabajos lo más cargados posibles en
vez de ver si los trabajos enserio nos van a hacer aprender o no.
–CAG alumno
Ahora que tengo un hijo estudiando en una universidad en el
extranjero me doy cuenta de lo débil del programa de
Matemática del CAG, al igual que las materias de Química y
Física. Mi hijo esta en una buena universidad, pero en
franca desventaja en comparación con estudiantes de
otros países. A pesar de ser un alumno con promedio alto
en el CAG le está costando el rigor universitario.
También me gustaria que se ofrecieran mas AP's.
– CAG parent
A mi hija no la integran aun a ningún grupo y
eso le esta afectando en su rendimiento
emocional y académico. Las niñas la quieren,
pero por alguna razón no la invitan y no la
toman en cuenta. Debería de haber pláticas
generales al respecto, hablando de nuevos
alumnos y cómo se les debe de integrar.
–CAG Parent
Quality of academics and
program alignment
Extracurricular quality
and options
Supporting a
community of respect

PARENTS
ACADEMIC
EXCELLENCE
academic program
Overall, to what extent does the
educational program in your child's
section at the American School of
Guatemala meet your expectation for
excellence?
Parents survey responses reflects a strong alignment
with the excellence they expect from the program and
what is delivered in Early Childhood and Elementary.
The yellow area represents more significant issues
that evolve as students move into Middle School and
High School specifically with confidence in professional
leadership and quality of the professional educators.
The comments also reflect a marked differences
between highly qualified teachers and some that are
not as effective.
13%
15%
40%
P-12
Responses
47%
35%
P-12
Responses
49%
Professional Educators
Professional Leadership
Overall, to what extent do the teachers of
your child meet your expectation for
qualified professional educators?
Overall, to what extent does the principal
of your child's section meet your
expectation for a qualified professional
leader?
Survey data was then grouped (0-6= detractors represented in red), (7-8 = passives represented in yellow),
(9-10 = promoters represented in green), N/A = not applicable in order to better understand the trends per
thematic cluster of questions.

ACADEMIC
EXCELLENCE
STUDENTS
In order to begin to address parent and student feedback, the School will focus on these areas of
commitment for 2018-19 to improve program and teaching quality:
Aligned schedule across Middle School and High School,
A framework for a P-12 STEAM (Science, Technology, Engineering, Art & Math) program,
A Learning Enrichment Program to support all CAG learners,
Adding a student survey tool for teachers to support instructional development,
Developing a teacher recognition program to encourage the modeling of excellence,
Developing the school wide science standards which have implications for math, art and
technology, and
Identifying key faculty members to undergo certification for Makerspaces in support of the STEAM
program.
ACADEMIC Program
Professional Educators
Overall, to what extent does the
educational program at the American
School of Guatemala meet your
expectation for excellence?
Overall, to what extent do the teachers in
your section meet your expectation for
qualified professional educators?
Professional Leadership
Overall, to what extent does the principal
of your section meet your expectation for
a qualified professional leader?

PARENTS
STUDENT LIFE
programs
extracurricular
Overall, to what extent does the
educational program in your child's
section at the American School of
Guatemala meet your expectation for
excellence?
Something I think that could
be improved are
extracurricular activities
and promoting more school
spirit. –CAG student
ATHLETICS
Overall, to what extent does the
sports program at the American
School of Guatemala meet your
expectations for your child? (10
being highly aligned with your
expectations and 0 not aligned
with expectations.
Survey data was then grouped (0-6= detractors represented in red), (7-8 = passives represented in yellow),
(9-10 = promoters represented in green), N/A = not applicable in order to better understand the trends per
thematic cluster of questions.

STUDENT LIFE
STUDENTS
extracurricular programs
Overall, to what extent do the
extracurricular activities in your section
meet your expectations?
Mis hijas aprovechan la
semana entera de clubs. Sin
embargo, veo que no le dan
mucha prioridad a la calidad
ni tiempo de los clubs.
–CAG Parent
ATHLETICS
Overall, to what extent does the sports
program at the American School of
Guatemala meet your expectations for
excellence?

PARENTS
SOCIAL & EMOTIONAL
WELLNESS
Social Emotional Learning
and Well-being
Overall, to what extent does your child's
section at the American School of
Guatemala demonstrate care about the
emotional and social well-being of your
child?
Feedback we have received throughout the school year
reports that teacher relationships impact how parents
and students feel about their school. This is no surprise.
We are proud that CAG teachers are the heart of the
CAG experience, so making sure we continue to
develop intentional opportunities that help shape the
student experience where teachers have time to build
connections, serve as advisors and mentors is
important. We have also heard from parents and
students that developing a contextual PreK-12
character education program will help to better define
VIDAS in ways that is meaningful and enduring for our
students and alumni.
As response to this feedback, for 2018-19, CAG will
Establish an advisory program
Extend the concept of Responsive Classroom in EC & ES
Reserve time in MS & HS student schedules for students
to work with faculty mentors
Re-introduce health education in MS
Overall, to what extent do the teachers of
your child meet your expectation for
qualified professional educators?
CAG will commit to offering students greater
opportunity to embody mission through school culture.
As research confirms, schools have more meaningful
impact that provide contextual student life programs
such as advisory, health education, service-learning,
coupled with an academic program that is both collegeprep
and diverse so students can explore interests.
Survey data was then grouped (0-6= detractors represented in red), (7-8 = passives represented in yellow),
(9-10 = promoters represented in green), N/A = not applicable in order to better understand the trends per
thematic cluster of questions.

SOCIAL & EMOTIONAL
WELLNESS
STUDENTS
Social Emotional Learning and Well-being
Overall, to what extent does your section
demonstrate care about your emotional
and social well-being?
In general, my peers at CAG are
supportive and respectful. I do not
experience bullying on a regular basis.
In general, my peers at CAG support each
other and help a friend who is being
bullied.
In general, my peers and I feel safe at CAG
and know the teachers and administrators
care about us and help us with our
problems.

GENERAL
DIRECTOR
PARENTS
Overall, to what extent does
the General Director meet your
expectation for a qualified
professional leader?
Es importante el entusiasmo y relacionamiento con
alumnos y al parecer lo está haciendo.
Por el corto tiempo que lleva la directora nueva en
este colegio no es posible contestar esta pregunta
con certeza, pero pareciera que será una excelente
líder para el colegio.
Creo que ha hecho un muy buen
papel. Da la impresion de ser
una persona muy accesible y
centrada.
I believe that she has brought a
new, refreshed spirit to the
school. We still have got to allow
time to see how her policies
develop.
Vemos más empatía y conexión con
los alumnos y los padres.
Survey data was then grouped (0-6= detractors represented in red), (7-8 = passives represented in yellow),
(9-10 = promoters represented in green), N/A = not applicable in order to better understand the trends per
thematic cluster of questions.

STUDENTS
GENERAL
DIRECTOR
Overall, to what extent does
the General Director meet your
expectation for a qualified
professional leader?
I think the new general director has done a great job making herself
approachable to all who wish to try a new project or who wish to express a
concern.
I think Ms Marshall is doing an excellent job. I
have met with her on several occasions and her
drive and commitment to the school have been
clear from the start. She is a true leader, and is
working day in and day out to better the school
- something I, and future generations at the
school, are thankful for.
Being part of SGA I feel like the general director has taken the time to
meet with me and ask me what is wrong through several meetings
she has asked me to attend.
Yes the general director has worked hard and I am very happy with the
schedule changes for next year, I still believes that the school needs
more support for many academic courses and activities other than
sports.

HIGH SCHOOL
LABORATORIES
CAG
COMING SOON!

FACILITIES AND SERVICE
PLANS FOR 2018-19
Campus facilities are an extension of curriculum, and we will be directly investing in their
improvements. There was an overwhelming amount of parents & students that were concerned
about the CAG cafeteria and the quality of product and service. In addition to improvements to
the physical space, the school has gone through a review and bidding process in search of a
better provider. As a result,
CAG cafeteria (both inside and out) will be
remodeled this summer so students experience a
café style atmosphere. This improvement will
include an updated food service program to meet
the expectations of a new generation of student
who likes both healthy and on the go options.
The school’s learning spaces have also been under
review in order to facilitate advancements in the
academic program and reflect 21st century learning.
We also need to respond to what colleges and
universities expect of their incoming students. Below
are some of the summer projects for each section:
Kindergarten classrooms will be updated like the new spaces in Pre-K.
Elementary 3rd grade classrooms will receive a facelift to reflect brighter
and more open spaces. The engineering lab will be updated to
accommodate a growing STEAM (Science, Technology, Engineering, Art &
Math) program.
Middle School science labs will be created for 6th and 8th grade to
match the caliber of the existing 7th grade lab.
High School science wing and labs will be remodeled, and an innovation
station will be added to the section.
CAG outdoor spaces will become more welcoming with tables and
seating that bring young people and their families together to enjoy all
the benefits the CAG campus offers.

American School of Guatemala
https://www.cag.edu.gt/
11 calle 15-79 Zona 15 Vista Hermosa III Guatemala, Guatemala
(502) 2500-9595