QHA_April_Mag

q u e e n s l a n d h o T E L S a s s o c i a t i o n 

a p r i l 2 0 1 8 e d i t i o n 

TOP DOG 

ONE OF THE GOLD COAST HINTERLAND’S 

MOST FAMED HOTELS 

INSIGHTS: 

MON KOMO HOTEL 

PORTERS PLAINLAND HOTEL BOTTLEMART 

COMPASS: 

MAJESTIC MARYBOROUGH 

SHOWCASE: 

SINGLE TOUCH PAYROLL 

ECO SYNERGY SYSTEMS

GET A KICK OUT OF THE 

SOCCER 

WORLD 

CUP 2018 

We’re proud to bring our venue partners the 2018 

Soccer World Cup. A bonus extra for Sky Racing 

subscribers, all 64 matches will be broadcast live 

on channels 611 and 612. 

Starting June 15th at 1:00am AEST with Russia 

vs. Saudi Arabia, patrons will be able to see every kick, 

tackle and goal of the world’s biggest sporting event. 

Should you have any queries, please contact 

Sky Racing Sales Support on 1800 251 710. 

Gamble Responsibly.

Bernie Hogan with Drew Jackson at 

Fitzroy Hotel, Nanango. 

ALL OVER THE STATE 

WE HAVE SERIOUSLY BEEN 

PUTTING THE Q INTO QHA. 

It’s been a tremendous month at the QHA. As you will see from this month’s 

magazine, we have had the pleasure of connecting with members from all 

over the state. From RMLV training in Cunnamulla, Employment Relations 

advice in Cairns, or our Golf Day on the Sunshine Coast, we have seriously 

been putting the Q into QHA. 

The unmatched access for the QHA was on show last week when we were 

able to spend a few hours directly with the Prime Minister at a members’ 

pub. Our Accommodation members in particular had the opportunity 

to discuss how the investment by their companies is paving the way 

for not just a vibrant tourism industry but the wider economy. It is these 

opportunities that help us form friendships in the highest offices in Australia. 

Friends that know our businesses and love our industry are crucial to our 

future success. 

Most gratifying this year has been how our members have embraced the 

Professional Development opportunities presented to them through the 

Hotel Symposium in Brisbane and the first ever Pubs, Pots & Profits forum 

in Townsville. These events show the strength of our industry partners and 

the lengths they will go to ensure the health of our member’s businesses. If 

you haven’t had the opportunity so far this year, look out for the next QHA 

event, awards, dinner or forum – we look forward to greeting you soon. 

BERNIE HOGAN 

QHA CHIEF EXECUTIVE/EDITOR 

QHA REVIEW | 3

3 EDITOR’S LETTER 

5 CONTRIBUTORS 

A P R I L 2 0 1 8 e d i t i o n 

QHA 

Level 14, 270 Adelaide Street 

Brisbane, Queensland 4000 

GPO Box 343 

Brisbane, Queensland 4001 

Phone: 07 3221 6999 

1800 177 594 

Fax: 07 3221 6649 

Web: www.qha.org.au 

Email: info@qha.org.au 

Office Hours 

8.30am – 5.00pm Monday to Friday 

President 

Mr Tom McGuire 

Senior Vice President 

Mr Richard Deery 

Vice Presidents 

Mr Scott Armstrong 

Mr John Douglas 

Mr Brad Fitzgibbons 

Secretary/Treasurer 

Mr Tony Condon 

Trustees 

Mr Will Cordwell 

Mr Peter Britain 

Chief Executive and Editor 

Mr Bernie Hogan 

www.qha.org.au 

6 NEWS 

19 LATEST & GREATEST 

20 FEATURE: 

ST BERNARDS HOTEL, 

MOUNT TAMBORINE 

34 INSIGHTS: 

MON KOMO HOTEL, REDCLIFFE 

PORTERS PLAINLAND HOTEL BOTTLEMART 

44 ACCOMMODATION 

46 COMPASS: 

MAJESTIC MARYBOROUGH 

54 TOP DROP 

58 SHOWCASE: 

SINGLE TOUCH PAYROLL (STP) 

ECO SYNERGY SYSTEMS 

62 TRADE DIRECTORY 

64 PARTNERS & CORPORATE MEMBERS 

QHA REVIEW | 4 

QHA REVIEW is published by the Queensland 

Hotels Association ABN 54 878 166 941. 

All information is correct at time of going to press. 

The publishers cannot accept responsibility for 

errors in articles or advertisements, or unsolicited 

manuscripts, photographs or illustrations. 

The opinions and words of the authors do not 

necessarily represent those of the publisher. All 

rights reserved. Reproduction in part or whole is 

strictly prohibited without prior permission. 

EDITORIAL & ADVERTISING 

For all editorial and advertising queries: 

qhareview@qha.org.au

DAMIAN STEELE 

QHA Industry 

Engagement 

Manager 

A hospitality industry 

professional with over 

30 years’ experience 

in liquor, gaming and 

operations. Damian 

has a strong focus 

on compliance and 

legislation. 

ROSS TIMS 

QHA Training and 

Safety Manager 

Ross manages the 

development and 

delivery of industry 

related training courses 

and the provision of 

workplace health and 

safety services to 

QHA member hotels 

and other hospitality 

venues. 

PAUL ST JOHN-WOOD 

Membership Officer 

Paul is the face of the 

Association to many 

QHA members as he 

travels the length and 

breadth of the state 

visiting, advising and 

assisting publicans. 

JUDY HILL 

QHA Accommodation 

Division Manager 

As a professional 

advocate for the 

accommodation sector 

of the hotel industry, 

Judy advises and 

represents members 

on matters including 

tourism legislation, 

marketing strategy, 

risk management and 

airline regulation. 

JOANNA MINCHINTON 

QHA Employment 

Relations Manager 

Joanna has spent her 

career developing a 

broad knowledge and 

skill base, providing 

formal representation 

in jurisdictions such as 

Fair Work Commission, 

the QIRC, and the 

ADCQ. 

THE HON YVETTE D’ATH 

Attorney-General and 

Minister for Justice 

and Minister for 

Training and Skills 

Yvette D’Ath is a 

Labor member of the 

Legislative Assembly 

of Queensland 

representing the seat of 

Redcliffe. 

MIKE SARQUIS 

Executive Director of 

Liquor and Gaming 

Regulation 

Mike’s responsibilities 

include managing the 

gaming and liquor 

regulatory licensing and 

compliance regimes, 

and implementing the 

responsible gambling 

strategy and harm 

minimisation programs. 

NICK BAINBRIGGE 

State Manager (Qld) 

Aristocrat 

Nick has a proven 

history in wholesale 

liquor, electronic 

gaming, and hotel and 

restaurant operation. 

He now heads up the 

state team for one 

of Australia’s leading 

manufacturers of 

gaming machines. 

BRENDAN O’FARRELL 

Chief Executive 

Officer, Intrust Super 

Brendan is responsible 

for overall management 

of the fund and 

providing advice to the 

board of directors. He 

passionately believes 

education is critical in 

super due to the everchanging 

nature of the 

industry. 

CURT SCHATZ 

Managing Partner, 

Mullins Lawyers 

With over 30 years’ 

experience in property, 

liquor and gaming law, 

Curt is recognised 

as a leader in this 

field. He advises 

pub, club, nightclub, 

restaurant, resort and 

accommodation venue 

owners and operators. 

JOHN ROZENTALS 

Wine Writer 

John Rozentals is a 

freelance writer who 

has penned travel, food 

and wine articles for 

a range of Australian 

newspapers and 

websites including our 

very own QHA Review. 


NEWS 

THE HOUSE OF SUNTORY PROUDLY INTRODUCES 

THE CHITA SINGLE BLEND WHISKY 


Japanese whisky market leader, House of Suntory, 

has welcomed the highly anticipated launch of Chita, 

a single grain whisky, to the Australian market in 

February. 

The whisky originates from the Chita peninsula in 

Japan’s seaside Aichi Prefecture and complements 

the House of Suntory portfolio as an entry level whisky, 

widening the range of typically exclusive Japanese 

whiskies available to all Australian whisky drinkers. 

Chita has a light taste and delicately sweet fragrance 

of honey and crème brûlée. Like the House of Suntory 

range, the packaging design features black calligraphy 

that expresses the distinctive qualities of Japanese 

whisky, set on a white Japanese washi paper, 

representing the light flavours in the spirit. 

Fourth Chief Blender Shinji Fukuyo describes The 

Chita Single Grain Whisky as the “serenity of Japanese 

whisky.” Like the misty, calm seas of the Chita 

Peninsula on a day of elegant stillness, this airy whisky 

has a presence that is unmistakably serene. 

Within Japanese whisky, global spirits organisation 

Beam Suntory is the market leader with a 76 per cent 

share through its iconic and premium brands including 

Hibiki, Yamazaki and Hakushu. 

Beam Suntory Group Marketing 

Manager Demetrius Giouzelis 

says Chita embodies the House 

of Suntory ethos of harmony 

with people and nature, and its 

delicate and floral taste profile 

will play an important role in 

introducing new consumers to 

luxury Japanese Whisky. 

Launched globally from July 

2015, Chita is a single grain 

whisky made with diverse 

unblended whisky brewing 

techniques and master 

craftsmanship developed over 

many years at the Japanese 

Chita Distillery, founded in 1972. 

“The Australian launch comes after increased local and 

global demand for Japanese whisky as we’ve seen 

a 64 per cent growth year on year in the Japanese 

whisky category,” Giouzelis said. 

Chita was rolled out in trade (on and off premise) from 

early February.

NEWS 

2018 AWARDS FOR EXCELLENCE 

NOMINATIONS OPEN WITH A NEW CATEGORY 

Nominations for the 2018 QHA Awards for Excellence 

will open on the 14th May and members have until the 

29th June to highlight the achievements of their venue 

and their staff on a state, and possibly, National scale. 

The QHA Awards for Excellence is an opportunity to 

showcase the best of the best that all Queensland 

hotels have to offer – from character bush pubs to 

boutique city venues. 

To reflect the evolving nature of the industry, we 

have included a new award category this year: The 

Industry Rising Star Award. This award is open to 

nominations from young, up-and-coming hoteliers. 

Full submission guidelines and eligibility criteria will 

be posted to all QHA members in the coming weeks. 

QHA judges will personally visit every nominated 

hotel that is a finalist in the awards. Many award 

categories will see the winner automatically entered 

as a finalist in the AHA National Awards, giving the 

Queensland winner the opportunity to be crowned as 

a national leader in their field. 

QHA Chief Executive Bernie Hogan encourages 

members from all over the state to apply and 

make a nomination. “The awards are a unique 

opportunity to achieve public recognition for 

excellence in service, presentation and practices 

within the industry” he said. 

HOW TO NOMINATE 

All QHA members will receive a hard copy of the QHA 

Awards for Excellence Entrant Information Categories 

and Criteria booklet in the coming weeks. The booklet 

and nomination forms will also be available online 

at www.qha.org.au. 


NEWS 

KENO MEGA MILLIONS LANDS IN QLD 

IN A FLURRY OF PURPLE, THE MUCH-ANTICIPATED MOMENT HAS ARRIVED: 

QUEENSLAND HOTEL CUSTOMERS CAN NOW PLAY FOR A CHANCE 

TO WIN $5 MILLION FOR JUST $2. 


Keno’s new Mega Millions game officially went live in 

the Sunshine State on Monday 12 March, bringing a 

new level of excitement to Queensland Keno players. 

Backed by brand new creative, a multi-channel 

advertising campaign, attention-grabbing in-venue 

marketing collateral and screen visuals, plus digital and 

social media activity, the launch of Mega Millions is the 

biggest product launch in the state’s recent history. 

Put simply, Mega Millions is Keno at top speed: a 

premium version of the existing “Classic” game that 

gives players the chance to win $5 million or more 

every three minutes for a $2 investment. 

David Dicker, Keno’s Queensland Sales Manager, 

explained. “With a minimum $5 million cash prize for 

the 10-number game, Keno Mega Millions delivers a 

life changing, transformational win. 

“It’s an integral part of Keno’s expanding product 

range and will be the crown jewel of Keno games in 

Queensland on an ongoing basis. 

“Customers will get a significantly larger return on 

their investment, not only making the game attractive 

for existing players but also attracting a new pool of 

players seeking bigger cash prizes.”

NEWS 

MORE CHOICE AND BIGGER PRIZES 

DARING PLAYERS TO DREAM BIG 

The launch of Mega Millions doesn’t mean goodbye 

to Keno Classic. Both games will co-exist, so hotel 

customers still have the chance to win cash prizes 

every three minutes, and just $1 can still win a $1 

million-plus jackpot. 

There’s no Keno Bonus available for Mega Millions but 

patrons won’t miss it – there are larger prizes across 

the entire prize table. 

“Mega Millions simply offers customers more choice in 

how they spend their dollar, while ensuring minimum 

disruption to existing Keno players,” Dicker says. 

“Even if they aren’t playing for the new $5 million top 

prize minimum, several other lower number games 

have higher jackpots and increased odds.” 

Mega Millions offers much higher returns than Keno 

Classic for the top prizes on 7, 8, 9, and 10 number 

games.The 2-4, 6 and 10 Spots will see their headline 

prize more than double. Plus, there’s more chances 

to win: the 5, 8 and 9 Spots have had their win rates 

improved by three to four times. 

Keno’s recent investment in a product-differentiating 

creative refresh coupled with new creative executions 

will ensure a seamless transition into the game for 

customers, as well as giving them inspiration to play, 

according to Dicker. 

The creative expands upon the Just Add Keno theme, 

showing players how, with Mega Millions, they could 

‘travel the world in style’, “upgrade the tinnie”, ‘extend 

the holiday’, ‘buy the place’ or even ‘buy one for each 

of the family’. 

“With bigger jackpots, we’re daring players to dream 

big. New creative executions will help them to see how 

any social occasion can result in a life-changing win,” 

explains Dicker. 

And he says proudly that it’s the colour purple that will 

make the new game stand out. 

“Mega Millions has a unique brand identity that 

differentiates it from Keno Classic but fits within the 

Keno brand family. Patrons will easily be able to 

distinguish between Keno Classic and Mega Millions at 

all touch points by the contrasting use of purple.” 

“THIS IS A MUCH MORE EXCITING GAME, 

WITH MEGA JACKPOTS AND MEGA ODDS.” 

A MEGA CUSTOMER EXPERIENCE 

Mega Millions has been carefully integrated within 

Keno’s in-venue infrastructure. Keno display screens, 

Keno Touch self-service terminals and game cards will 

all feature purple and the Mega Millions logo. 

Point of Sale will align with campaign visuals and 

communicate benefits, and a range of display screen 

animations have been produced to advertise the new 

game and announce Mega Millions jackpot levels. 

Customers can continue to play in the same way as 

Keno Classic – by simply filling out the new purple 

Mega Millions game cards, using the Keno Touch 

machine, or asking for a Keno Mega Millions ticket at 

the cashier. 

And it’s easy to check for a win – they just need to look 

out for the purple Jackpot screen displayed between 

each game in the current game screen sequence. 

For more information about Keno Mega Millions and 

launch trade incentives, contact your Keno Sales 

Representative. 


NEWS 

QLD CRAFT INITIATIVE 

QUEENSLAND’S CRAFT BEER PRODUCTION, ESTIMATED TO BE WORTH AROUND $62 MILLION PER YEAR, 

IS A GROWING ECONOMY AND THE STATE GOVERNMENT HAS DEVELOPED A STRATEGY TO SUPPORT 

THE INDUSTRY’S EXPANSION WHICH COMES AS GOOD NEWS TO BREWERS. 


With no less than 22 new breweries opening in 

Queensland in the past 12 months, the state’s market 

share of Australian independent breweries rose 2.8 per 

cent between 2016 and 2017 and represents more 

than 13 per cent of the 516 independent breweries in 

the country. 

Highlighting the expanding industry are programs such 

as Brewsvegas, a festival dedicated to showcasing 

craft beer. Attending Brewsvegas which wrapped up 

its 2018 program in March, was Minister for State 

Development, Manufacturing and Planning Cameron 

Dick, who met with several craft brewing industry 

figures. 

He said the State Government recognised the benefits 

local craft brewers offered to the economy and would 

tailor a Queensland Craft Brewing Strategy for the 

industry’s needs. 

“The Queensland brewing industry has asked for 

support to achieve their fullest potential, and I want 

them to know we are listening and that I’m keen to 

work with our brewers to sustain their growth and 

maximise the industry’s wider benefits,” Mr Dick said. 

“Year after year, craft brewing has been the fastest 

growing segment of the beer market - a trend we’re 

only seeing accelerate. 

“The success of joint programs like Brewsvegas, now 

in its fifth year of celebrating local brews with events 

across Brisbane, is evidence of the craft brewing 

sector’s creativity, strong local support base and 

willingness to collaborate to grow in Queensland,” Mr 

Dick said. 

“There is more that can be done to target our support 

for this young industry and I will be working across 

government and with craft brewers to ensure our 

strategy addresses local needs and encourages local 

investment and jobs,” he added. 

The plan, envisaged to include mentoring and training 

opportunities for new entrants to the industry, will 

include a process led by the Manufacturing and 

Industry Development team within the Department of 

State Development in consultation with senior officials 

who will work closely with industry leaders to set the 

parameters of the plan. 

Welcoming the news was Independent Brewers 

Association CEO Chris McNamara who said he was 

pleased to have the State Government support for 

local craft brewers. 

“It’s a welcome sign of how seriously the Queensland 

Government takes this industry and its potential. 

“The independent brewing scene in Queensland 

is young, vibrant, brimming with great ideas and 

ready to grow quickly, making this the perfect time 

for the Government to become involved and ensure 

the conditions are right to facilitate that growth,” Mr 

McNamara said. 

A draft strategy is expected to be released for 

consultation in the second half of this year.

Nick Bainbrigge 

GAMING 

IT’S ALL ABOUT 

WHAT’S INSIDE 

The Australasian & Hospitality Gaming Expo 

was back and we were thrilled to showcase 

our latest innovative solutions to our customers 

over the two days. We were delighted by the 

number of visitors exploring our stand and 

the positive feedback we received around 

our portfolio. Our focus for this year is “it’s 

all about what’s inside” as we demonstrated 

every element, every innovation and everything 

we have at AHG. We hope our commitment 

and passion for every aspect of what sets our 

gaming experience, future forward planning 

and customer commitment apart, resonated 

with you. 

Our latest innovation, Welcome to Fantastic 

Jackpots, was debuted at AHG in an 

impressive signage package. This Queensland 

first market product addresses the growing 

hold ‘n’ spin mechanic segment. Welcome 

to Fantastic Jackpots entertains a variety 

of players with player selectable multi 

denomination, scalable bonus prizes and cash 

on reels. 

There was a lot of buzz on the stand 

generated by the newest additions to both the 

Lightning Link and Dragon Link families. 

Offering support to the Lightning Link family 

is a priority for us and we demonstrated this 

with our two new titles, Eyes of Fortune 

and Magic Totem. We’ve seen significant 

performance since the launch of Dragon Link 

Spring Festival and Peacock Princess 

performing at 2.25x and 2.27x respectively 

(Source: Maxgaming reports March 2018). We 

were excited to reveal the next two Dragon 

Link iterations at AHG for the first time, 

Genghis Khan and Peace & Long Life. 

I wanted to take this opportunity to thank all 

of our customers that supported Aristocrat at 

AHG 2018. It was a pleasure to showcase our 

latest portfolio and gain your valuable feedback 

on our stand. 

North Lakes Sports Club 

‘Best Club Redevelopment over $2M’ 

NOTICE TO MEMBERS 

– QHA ELECTION 

07 3252 8899 

info@brandandslater.com.au 

www.brandandslater.com.au 

The Queensland Hotels Association (QHA) Union 

of Employers Committee of Management will be 

making an application for exemption from election 

with the Registry of the Queensland Industrial 

Relations Commission. 

The Committee of Management is making this 

application as the same persons who fill positions 

in the QHA also fill similar positions in the federal 

counterpart body, the Australian Hotels Association 

(Queensland branch). 

In the event a casual vacancy arises during the 

term of the positions subject to this exemption 

application, the committee will be making further 

application to the Industrial Registrar for the 

approval of exemption from holding an election. 

The members of the QHA will not be detrimentally 

affected as eligible members have been given the 

opportunity to participate in the federal counterpart 

body’s election. Therefore, there will be no election 

of positions in the QHA, Members may file a notice 

of objection with the Queensland State Industrial 

Registrar within 35 days from the publication of this 

notice. 


NEWS 

Morning Tea is served at the QA Hotel 


HOTEL SYMPOSIUM 

The 2018 Hotel Symposium held at the QA Hotel in 

James Street, New Farm was the perfect opportunity 

to reflect on how well our businesses are operating, 

whether we’re doing the basics right, where our 

strengths lie, and what areas of our business we could 

invest in more. It’s been an exciting time for hotels and 

hospitality in Queensland with continued growth in 

tourist numbers. There are always areas however we 

can fine tune and this forum was a great avenue to 

explore where improvements can be made. 

Industry leading experts gave talks on a range of 

interesting topics: 

• VIP Gaming - How You Can Maximise the Potential 

of Your Gaming Floor 

Tony Donnelly, Donnelly Design 

• Staying Relevant – How expectations of hospitality 

venues have changed 

Lachlan Meehan, Brand + Slater Architects 

• Business Innovation 

Scott Hutchinson, Hutchinson Builders 

• Personal and Public Security - Physical Security 

and Safety Initiatives for Your Key Assets 

Scott Harris, Workforce Resilience 

Curt Schatz from Mullins Lawyers also lead a panel 

who conducted a Q&A session with attendees 

centred around how hotel owners can reduce risk 

when embarking on acquisitions, renovations and 

refurbishments. 

The 2018 Hotel Symposium was only made possible 

with the generous support of QHA Partners HLB Mann 

Judd Brisbane, IGT, Mullins Lawyers and Westpac. 

We would also like to thank our guest speakers along 

with the Attorney General and Minister for Justice, The 

Honourable Yvette D’Ath. 

The Mullins Lawyers Panel discussion

NEWS 

Bernie Hogan, David Dicker from Tabcorp Keno, the lucky Keno winner and Mark Hunter from the Burdekin Hotel 

FAR AND WIDE 

The Queensland Hotels Association is just that - 

Queensland focused. Although, naturally, much of 

our work takes place within the state capital and 

SEQ, we’re ensuring that our programming has an 

ever-increasing regional focus. Already in 2018, we 

have visited hoteliers in Rockhampton, Toowoomba, 

the Sunshine Coast and Gold Coast and in our most 

recent travels we met with members in the Burdekin, 

Atherton Tablelands, Port Douglas and Cairns. 

Our tour of duty took in parts of the far north of our 

state affected by recent wild weather whereby we 

witnessed water taxis of an altogether different nature. 

We also celebrated all the things that make Keno 

and hotels great when together with Keno National 

Partnerships Manager David Dicker, we got the 

opportunity to hand over a $2.9 million giant cheque to 

owner of the Burdekin Hotel Mark and the 35-year old 

cane farmer winner who took home the massive prize 

pool. 

Our regional visit culimnated with the first ever Pubs, 

Pots & Profits education seminar held at The Sun Hotel 

in Townsville. 

The Halifax Hotel approaching transport issues as 

only innovative North Queenslanders can. 


NEWS 

Chris Pang from Carlton and United Breweries 

PUBS, POTS & PROFITS 

For the first time in Queensland, and in partnership 

with Carlton & United Breweries, the QHA was proud 

to bring to our North Queensland members Pubs, Pots 

& Profits held at The Sun Hotel in Mundingburra on 20 

March. The educational forum featured presentations 

by leading experts in the hospitality industry and was 

both informative and entertaining. 

“THE EDUCATIONAL FORUM FEATURED 

PRESENTATIONS BY LEADING EXPERTS IN 

THE HOSPITALITY INDUSTRY AND WAS BOTH 

INFORMATIVE AND ENTERTAINING.” 


Speakers and topics included: 

• Maximising Social Media 

Chris Pang, Carlton & United Breweries 

• Future Spending Trends - Cash vs. Card 

Dennis Donaldson, St.George Bank 

• Money for Jam - Food Trends and Food Costs 

Andrew Briese, Cooking the Books Enterprises 

There was also a Publicans Panel, with thanks 

to Keno, featuring leading regional hoteliers Brad 

Fitzgibbons from Fitzy’s Toowoomba and Mick McLean 

from the Grand View Hotel Bowen. 

A big thanks to all of our guest speakers for attending, 

as well as representatives from St George Bank and 

Keno along with PFD Food Services who provided the 

magnificent lunch we all enjoyed. We look forward to 

bringing the next Pub, Pots & Profits seminar to our 

members in the not-too-distant future.

NEWS 

2017 event 

AN EVENT FOR ALL TO ENJOY 

The QHA’S Women in Hotels Luncheon is on again but 

it’s not just for women to enjoy. We encourage all QHA 

members of both sexes to attend in what will be a fun 

afternoon of food, drinks, music and laughter featuring 

The Champagne Dame, Kyla Kirkpatrick. 

This special event is proudly supported by Australian 

Liquor Marketers and Intrust Super. 

WHEN 

Tuesday 15 May 

12pm-3pm 

WHERE 

The Rainbow Room 

Cloudland 

641 Ann St, Fortitude Valley 

“WE ENCOURAGE ALL QHA MEMBERS OF BOTH 

SEXES TO ATTEND IN WHAT WILL BE A FUN 

AFTERNOON OF FOOD, DRINKS, MUSIC AND 

LAUGHTER... ” 

TICKETS 

$99 per person or $990 for a table of 10. 

All prices are GST inclusive. 

You can buy tickets at the QHA Shop: 

www.qha.org.au or contact Kelly-Anne Mott 

at the QHA: Phone 07 3221 6999 or email 

kmott@qha.org.au 


NEWS 

IGT & QHA GOLF DAY 

The IGT & QHA Golf day was held at Pelican Waters 

on 13 th March with the weather clearing for a great day 

of golfing. With over 150 competitors it was Banktech 

who came out swinging and walked away the overall 

winner. 

Winners — Banktech, the winning team consisted of 

Blair Anthony, Tony Chamberlain, Eddie Van Haeften 

and Brett David with an overall score of 52.75. 

2 nd Place to the Best Security Team – Tony 

Thomas, Greg Pope, Matt Newberry and Zoran 

3 rd Place to the Brown Forman Team – Ben Baker, 

Ben Itzstein, Gavin Klein and Ryan Schell 

Bradman Award to the CUB Team – Brian 

Semmens, Brian Evans, Neil Hermit and Simon Cross 

Individual Awards 

Nearest to the pin Hole 4 – Ben Baker 

(Winner of the Keno big screen TV) 

Nearest to the pin Hole 6 – Tony Thomas 

(Sponsored by AP Eagers) 

Nearest to the pin hole 11 – Tony Thomas 

(Sponsored by UBET) 

Nearest to the pin hole 14 – Matt Newberry 

(Sponsored by Yalumba) 

Longest Drive Hole 15 – Blair Chamberlain 

(Sponsored by Westpac) 

Straightest Drive Hole 7 – Mark Bentley 

(Sponsored by Coca-Cola Amatil) 

Approach Shot Hole 2 – Luke Ricketson 

(Sponsored by XXXX) 

Approach Shot Hole 5 – Nick Struik 

(Sponsored by YourApp) 

Fastest Drive Hole 10 – John Dieckman 267kph 

(Sponsored by HLB Mann Judd) 

Craig Harley from IGT and Bernie Hogan present the 

winners trophy to Tony Chamberlain from Banktech. 


QHA’s Bernie Hogan with Rob Kingston from ILG 

(Independent Liquor Group), Peter Jackson from 

the Fitzroy Hotel and Glen Gregson from ILG. 

Craig Stephenson and Simon Cross from ILG 

with Stephanie Brown and Brett Taylor from 

the Yandina Hotel.

NEWS 

The Porters Plainland Hotel Team with 

Mark Bentley, James McKay, Mick Porter 

and Russell Bauchman. 

The IGT Team of Mark Fordyce, Brett McKay, 

John O’Neil and Craig Harley. 

The Brewhouse Team of Grant Clark, 

Stuart Fair, Nicolas Turnbull and Charles Mills. 

Jeremy Wicht and Tony Hunt from Hanrick Curran 

with Stephen Lee and Adam Burton from 

the Montague Hotel. 

Simon Cook, Steve Ryan, Terry Snort and Ross 

Symonds from the Comfort Inn Robertson Gardens. 

Stewie McKinnon, Eddie Wilkinson, Michael White 

and Roy Henzell from the Bracken Ridge Tavern. 


NEWS 

SULLIVANS COVE VOTED 

WORLD’S BEST SINGLE 

CASK SINGLE MALT WHISKY 


Sunshine Coast 2 May Cairns 17 May 

Rockhampton 4 May Brisbane 22 May 

Brisbane 10 May Longreach 24 May 

Townsville 15 May Gold Coast 30 May 

Toowoomba 

- CALENDAR MAY 2018 - 

Responsible management of 

licensed venues (RMLV) 

16 May 

Member Price $395 

Book courses @ www.qhashop.org.au or 

training@qha.org.au or phone 07 3221 6999 

Sullivans Cove American Oak Single Cask HH0351 

collected the award at the 2018 World Whiskies 

Awards. Distilled in June 2000 and decanted in 

January 2017, it was 16 years and 5 months old. 

It was matured in a 200L American Oak ex-bourbon 

barrel with only 136 bottles produced. Sadly, the vast 

majority of these are reported to already be in the 

hands of consumers. 

Furthermore, Sullivans Cove’s Double Cask expression 

was named as the Best Australian Single Malt and 

the distillery also picked up a gold medal for its 2017 

Winter Feast Special Edition. Sullivans Cove was 

in competition with over one thousand brands from 

around the globe. 

The finals of the World Whiskies Awards are blind 

tasted and judged in London by an international 

panel comprised of leading journalists, spirit experts, 

distillers, specialist drinks retailers, bartenders and 

hoteliers from around the world. 

Sullivans Cove Distillery is the second oldest whisky 

distillery in Tasmania, established in 1994. Its single 

malt whiskies are made from 100% Tasmanian 

malted barley and pure Tasmanian mountain water. 

The whiskies are double distilled in their unique, 

Tasmanian-built pot still named ‘Myrtle’, and then 

allowed to mature in full size casks over several years - 

generally between nine and eighteen years.

LATEST & GREATEST 

PLUM JOB 

Sometimes a bold glass of wine is too good to resist 

especially after a hard day’s work, but quite often we 

don’t want to drink a whole bottle, especially if like 

Bridget Jones, you’re all by yourself. And quite often 

you’re faced with the reality that once you’ve opened 

your desired bottle of wine, you’re committed to 

drinking it over one to three days before it goes off or 

god forbid, pouring the leftover wine down the sink. 

Cue a new innovative product proving popular in hotels 

across the US, called the Plum. 

This fancy little machine is the answer to all our firstworld 

wine dilemmas, preserving two opened bottles 

of wine for weeks while also keeping it at the ideal 

serving temperature. 

The Plum has been implemented in many US hotels 

including the Four Seasons in Silicon Valley which was 

the first hotel to offer the Plum to its hotel guests, and 

its tech-savvy design was a hit. It has also proved 

to be a saving grace where hotel mini bar sales have 

taken a dive in recent years, not to mention to staffing 

costs associated with the monitoring and restocking of 

mini bars. 

The innovative Plum is so good, it automatically keeps 

track of how many glasses a guest drinks and adds 

the cost to the guest’s hotel bill while also notifying 

management when it’s time to replace bottles. Genius. 

“THE INNOVATIVE PLUM IS SO GOOD, IT 

AUTOMATICALLY KEEPS TRACK OF HOW MANY 

GLASSES A GUEST DRINKS AND ADDS THE COST TO 

THE GUEST’S HOTEL BILL WHILE ALSO NOTIFYING 

MANAGEMENT WHEN IT’S TIME TO REPLACE 

BOTTLES. GENIUS” 

So how does it work? Just like a piece of fruit that 

ferments over time after being exposed to the 

environmental elements, so too does wine once 

opened and exposed to air. 

To counteract this, the Plum’s patented double-cored 

needle automatically pierces through the foil and 

closure, simultaneously extracting wine from the bottle 

and pressurizing the bottle with argon gas to prevent 

oxidation. The fully reusable argon gas canister can 

preserve 150 bottles and there are two thermoelectric 

solid-state cooling chambers that chill each bottle 

to its ideal temperature. You can even customise 

the Plum to your own desired temperature. Taking 

technology to the next level, the Plum even has an 

integrated HD camera that scans the wine bottle’s 

label to automatically identify the varietal, vintage, 

region, winery and wine. 

“The hotel in-room wine experience has remained 

largely unchanged for nearly 50 years,” said David 

Koretz, founder and CEO of Plum. 

“Meanwhile, guest preferences have changed 

dramatically. Business travellers want to enjoy a glass 

of wine while they catch up on email or watch TV in 

the privacy of their room. Leisure travellers want to be 

able to take advantage of a resort property by enjoying 

a sunset on the balcony. 

“Plum enables guests to enjoy these moments at the 

touch of a button, and in the privacy of their room.” 

This little luxury item offering such convenience and a 

guaranteed good drop of red or white has impressed 

the US market and is bound to take off internationally 

after such success overseas. Watch this space. 


FEATURE 

TOP DOG 

LIVING IN TROPICAL QUEENSLAND, OUR WINTERS 

ARE OFTEN MILD AND RARELY WORTHY OF 

BRINGING THE OLD OIL HEATER OUT OF STORAGE, 

AND YET THE DANCING FLAMES AND CRACKLING OF 

WOOD ON A FIRE HOLDS AN APPEAL FOR MANY OF 

US, ESPECIALLY DURING WINTER. 

So it’s not surprising that June to August are the 

busiest months at St Bernards Hotel in Mount 

Tamborine, where the fireplace is stocked with 

wood, inside is toasty warm and you can leave 

with a belly full of good food. 

Sitting on the edge of an ancient volcanic 

escarpment, St Bernards Hotel offers wonderful 

views over Tamborine Valley and beyond to 

Moreton Bay, Gold Coast and the ocean and as 

the temperature drops, the mist gathers amidst 

the valley providing a spectacular scene to 

appreciate. Tourist buses, day trippers and locals 

visit St Bernards Hotel to take advantage of the 

panoramic views, the clean fresh air and the two St 

Bernard dogs on the property who have become 

quite famous in their own right. 

Warren Martin, a former civil engineer, has owned 

the hotel for 13 years and his two dogs give a 

friendly welcome to visitors on arrival. The St 

Bernards breed, synonymous with the town’s 

name, has been popular in dog owners in the area 

for decades.

FEATURE 

“SITTING ON THE EDGE OF AN ANCIENT VOLCANIC ESCARPMENT, 

ST BERNARDS HOTEL OFFERS WONDERFUL VIEWS OVER TAMBORINE VALLEY 

AND BEYOND TO MORETON BAY, GOLD COAST AND THE OCEAN AND AS THE 

TEMPERATURE DROPS, THE MIST GATHERS AMIDST THE VALLEY PROVIDING 

A SPECTACULAR SCENE TO APPRECIATE.”


FEATURE

FEATURE 

“I CAN’T TELL YOU WHEN IT STARTED, BUT THERE HAS BEEN A ST BERNARD DOG 

HERE FOR DECADES AND DECADES, AND GIVEN THEY LIVE ON AVERAGE BETWEEN 

EIGHT TO 10 YEARS, THERE HAS PROBABLY BEEN OVER 90 YEARS OF ST BERNARDS, 

SO THEY HAVE BEEN HERE FOR A LONG TIME,” WARREN SAID. 

“I can’t tell you when it started, but there has been a St 

Bernard dog here for decades and decades, and given 

they live on average between eight to 10 years, there 

has probably been over 90 years of St Bernards, so 

they have been here for a long time,” Warren said. 

“The Hotel however was called St Bernards after the 

waterfall because back in the 1880s the surveyor who 

surveyed the whole area (which is known locally as St 

Bernards), had his honeymoon at Great St Bernard 

Pass on the Swiss-Italian border and when he came 

back here to do the surveying, he named the waterfall 

St Bernards Falls. 

“So the area was then called St Bernards after the 

falls, and then the hotel adopted the name, then there 

was St Bernard State School and now a St Bernards 

Child Care,” Warren said. 

In keeping with the Swiss theme, the Hotel has a 

facade reminiscent of an Alpine cottage and is one 

of its most popular features. And unlike many hotels 

in Queensland built in the 1800s, the St Bernards 

Hotel has never experienced a fire, making it quite a 

unique hotel in terms of its structure and thanks to 

its longevity in the Scenic Rim region, is quite famous 

among locals and tourists alike. 

“The facade of the hotel gets photographed many 

times a day and it’s really popular with our international 

visitors and of course there are a lot of people who 

come and say they haven’t been here for 20 years. 

They say things like ‘my mother had her honeymoon 

here’.” 

The original building was built as St Bernards House 

by Robert Muir in 1881 on a different site on Kaiser 

Road, he had also purchased almost 2000 acres of 

heavy scrubland at the top of the southern end of the 

mountain intended for growing sugar cane when the 

land was cleared. However, tragedy struck and Mr 

Muir was drowned in the flooded Logan River at Yatala 

in 1887. 

The new owners of St Bernards House started a 

village settlement and moved the building to its present 

site in 1898. Over the years the building was used as 

a post office receiving centre, then in 1912 it became a 

licensed premises, followed by a convalescent private 

hotel and accommodation in the 1920s where it could 

hold up to 100 guests. 

“It was also used as a tea and coffee house at some 

stage, and the main part of the building was built 

between 1912 and 1914 by John Siganto and for 

many years it was the chosen place for people to go 

particularly in summer or when it was a bit cooler. 


FEATURE 

"THE AIR IS AS FRESH AS IT CAN 

BE, THE BREEZE COMES UP THE 

GULLY, UP THE CLIFF AND THROUGH 

THE HOTEL AND KEEPS IT NICE AND 

COOL MOST OF THE TIME.” 

There was a bus service from Brisbane that ran and 

this was one of the few places in the mountains where 

you could go,” Warren said. 

“At some time probably in the 1930s, someone built a 

swimming pool down on the creek and that’s quite a 

formal pool that is still there today, and for many years 

it was advertised as a swimming pool. 

“It was big in accommodation, however we don’t have 

the old hotel-style accommodation now, I do have 

the beginning of several lodges that I am building and 

there’s one at the moment that has three bedrooms 

and three bathrooms,” Warren said. 

Romantic getaways will prove popular in this beautiful 

new lodge as it offers the same quaint Swiss-style 

country cabin aesthetic as the hotel while also being 

private and surrounded by stunning scenery. Sure to 

be a favourite with honeymooners, the St Bernards 

Hotel is already popular with weddings. 

“We do lots of weddings, we can hold up to 150 

people with a marquee that we dress up. We also 

have an outdoors wedding area showcasing the 

beautiful view. 

“Our busiest time is Christmas in July when everyone 

comes up here for the cold and the fires, we do a 

Christmas in July feast once a week and that’s very 

well attended,” Warren said. 

For day trippers, the hotel prides itself on its country, 

home-style atmosphere and good food but it also 

caters for its local patrons with specials such as roast 

nights and its public bar. 

“We’ve done a renovation on the deck looking over the 

view late last year and that has attracted more locals 

and we notice more people sitting and enjoying the 

view for longer. 

“The view looks over Guanaba Gorge, over 

Dreamworld and to Stradbroke Island,” Warren said. 


ALPINE-INSPIRED 

St Bernards Hotel, famed for 

its dogs, as a popular wedding 

venue and its Swiss alpine 

cottage inspired facade.

FEATURE 


FEATURE 

"WE DO LOTS OF WEDDINGS, WE CAN HOLD UP TO 150 PEOPLE WITH A 

MARQUEE THAT WE DRESS UP. WE ALSO HAVE AN OUTDOORS WEDDING 

AREA SHOWCASING THE BEAUTIFUL VIEW." 

“The air is as fresh as it can be, the breeze comes up 

the gully, up the cliff and through the hotel and keeps it 

nice and cool most of the time.” 

St Bernards Hotel offers the perfect escape for hot 

summer days where you can enjoy the breezes that 

come up from the Valley, while in winter it provides a 

cosy ambience with fireplaces and that crackling of 

logs on a fire that we always find so mesmerising. 


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EMPLOYMENT RELATIONS with Joanna Minchinton 

#METOO AND WHAT IT 

MEANS IN THE WORKPLACE 

THE #METOO MOVEMENT GAINED PROMINENCE IN OCTOBER 2017 AS A MOVEMENT TO HIGHLIGHT THE 

PREVALENCE OF SEXUAL HARASSMENT AND ASSAULT OCCURRING IN THE ‘WORK SETTING’ ESPECIALLY IN 

HOLLYWOOD. IT HAS CERTAINLY ATTRACTED A LOT OF ATTENTION, AND WHETHER OR NOT PEOPLE AGREE WITH 

THE MOVEMENT ITSELF, THE ISSUES BEHIND IT, BEING SEXUAL HARASSMENT AND ASSAULT, ARE SERIOUS, 

AND CANNOT BE IGNORED. 


This article is not focussed on the #metoo movement 

itself, rather, in this article I am discussing the 

workplace response to sexual harassment complaints. 

WHAT IS SEXUAL HARASSMENT? 

Several pieces of legislation define sexual harassment, 

and the relevant definitions for workplaces in 

Queensland are enshrined in the Anti-Discrimination 

Act 1991 (Qld) and the Sex Discrimination Act 1984 

(Cth). 

For the purposes of the article, we refer to the Anti- 

Discrimination Act 1991(the ‘Act’), which, at section 

119, defines it as: 

‘“Sexual harassment” happens if a person— 

(a) subjects another person to an unsolicited act of 

physical intimacy; or 

(b) makes an unsolicited demand or request (whether 

directly or by implication) for sexual favours from the 

other person; or 

(c) makes a remark with sexual connotations relating to 

the other person; or 

(d) engages in any other unwelcome conduct of a 

sexual nature in relation to the other person; 

and the person engaging in the conduct described in 

paragraphs (a), (b), (c) or (d) does so— 

(e) with the intention of offending, humiliating or 

intimidating the other person; or 

(f) in circumstances where a reasonable person would 

have anticipated the possibility that the other person 

would be offended, humiliated or intimidated by the 

conduct.’ 

Examples of sexual harassment are also provided in 

the Act, and include (but are not limited to): 

• Touching a person, including patting or pinching 

or brushing against a person, in sexual way; 

• Staring or leering; 

• Propositioning a person for actions of a sexual 

nature; 

• Making suggestive comments about a person’s 

appearance; 

• Indecent exposure, including sending naked 

pictures via sms or email; 

• Unnecessary familiarity with a person; 

• Intrusive questions about a person’s private life; 

• Accessing sexually explicit websites at work; 

• Inappropriate advances via social media; and 

• Other conduct of a sexual nature that would be 

considered to be a criminal offense. 

Don’t like it? Tough. Unfortunately you can’t ignore 

legislation and need to, as an employer, ensure that 

sexual harassment does not happen in the workplace. 

THE WORKPLACE RESPONSE 

The #metoo movement has increased awareness 

of acceptable and unacceptable conduct and while 

sexual harassment can be directed towards both men 

and women, women are more likely to be the victim of 

sexual harassment.

Joanna Minchinton EMPLOYMENT RELATIONS 

The results of the Australian Bureau of Statistics 2016 

Personal Safety Survey indicate that over 50% of 

women experience sexual harassment in their lifetime 

–compared to 25% of men. 

Sexual harassment is prohibited in the workplace, 

and a person engaging in sexual harassment will be 

held personally liable for their actions. In addition, an 

employer can be held vicariously liable for the actions 

of its employees, workers and agents. 

What does that mean? Employers can find themselves 

financially liable should an employee make a valid 

complaint to an external authority such as the Anti- 

Discrimination Commission Queensland (‘ADCQ’) or 

the Australian Human Rights Commission. 

An employer can seek to remove themselves from a 

claim of vicarious liability where they can demonstrate 

that they have taken all reasonable steps to ensure that 

sexual harassment does not occur in the workplace. 

Some of this steps include: 

• Implementation of a comprehensive policy; 

• Conducting regular training in discrimination and 

harassment laws; 

• Encouraging appropriate conduct from the top 

down; 

• Ensuing that the workplace has a complaints 

process and that any workplace investigations 

are conducting quickly, with confidentiality, and 

are followed up. 

HOW CAN THE QHA HELP? 

The good news is that the QHA has template policies 

available for purchase in the 2017-2018 HR Manual! 

Hospitality employers can seek advice and assistance 

with complaints of sexual harassment, ranging from: 

• Advising on relevant definitions, complaint 

processes and investigation techniques 

through to 

• Conducting the investigation as an independent 

third party, and making recommendations based 

on the findings. 

In fact, during March alone, we conducted two 

workplace investigations into workplace bullying and/ 

or sexual harassment on behalf of QHA members. 

In addition, we can deliver tailored in-house training 

designed to educate employees on appropriate 

conduct in the workplace. Since 1 January, we have 

delivered seven discrimination and harassment training 

sessions for QHA members. Training is a great step in 

the right direction for disclaiming vicarious liability. 

FURTHER INFORMATION 

Financial QHA members seeking more information or 

wishing to discuss a specific matter related to how 

the team can assist are encouraged to contact the 

Employment Relations Department for a confidential 

discussion. 

Non QHA members can also obtain advice and 

assistance from the team for a nominal consultancy 

fee. Contact the Employment Relations Department on 

telephone 07 3221 6999 or via email er@qha.org.au. 

AN EMPLOYER CAN SEEK TO REMOVE THEMSELVES 

FROM A CLAIM OF VICARIOUS LIABILITY WHERE 

THEY CAN DEMONSTRATE THAT THEY HAVE 

TAKEN ALL REASONABLE STEPS TO ENSURE THAT 

SEXUAL HARASSMENT DOES NOT OCCUR IN THE 

WORKPLACE. 


INDUSTRY ENGAGEMENT 

with Damian Steele 

DAWNING OF 

THE ICE AGE 


I am not talking about frozen water or a scotch 

on the rocks here, but rather the increasing and 

significant detrimental impact of the illicit drug crystal 

methamphetamine (‘ice’) on many Queensland 

communities. 

In February 2018 the Queensland government 

released its ‘Action on Ice’ plan which includes 

investing more that $100 million over five years to 

increase awareness, improve access to specialist 

support, for individuals and families, and better equip 

frontline service providers. The insidious negative 

effects of ice is having a disproportionate effect 

on these groups and the wider community when 

compared to those caused by other drugs. 

Considering this from a hotel industry regulatory 

perspective I am often perplexed about the 

demonisation of alcohol, (which you may be forgiven 

for forgetting is actually a legal drug), as exemplified 

in prejudicial terminology such as ‘alcohol-fuelled 

violence’ as opposed to the reality that violence is 

‘people-fuelled’ (some may say ‘thug-fuelled’) and a 

criminal act of assault. 

Nonetheless, the community, the police, and QHA 

members continue to be concerned about the 

negative and increasingly influential impact of illegal 

drug use. The Action on Ice plan recognises that the 

adverse impacts and increasing levels of ice use, 

together with the involvement of organised crime in 

its production, supply and distribution means that 

action is needed. Ice misuse and associated harms are 

placing an increased burden on emergency services, 

community services, law enforcement and the health 

system, and the staff that work within them, across the 

public, private and non-government sectors: 

• Ice is the fastest growing illicit drug market in 

Queensland 

• There has been a 31% increase in Queensland 

arrests related to amphetamine-type stimulants 

offences from 2014-15 to 2015-16 

• Between 2009-10 and 2015-16 the annual rate of 

methamphetamine-related Queensland hospital 

admissions increased from 3.9 to 79.9 per 

100,000 persons 

• 51% of Queensland’s organised crime networks 

are linked with ice 

• Among meth users 22% in 2010 used ‘ice’ as their 

main drug form – this has risen to 57% in 2016 

Whilst acknowledging illegal drug use is a complex 

social issue, there is the unfair potential for 

liquor licensed businesses to bear the regulatory 

interventions and compliance burdens caused by antisocial 

and criminal behavior emanating from illegal 

drug use, but which are often conveniently sheeted 

home to the use of liquor. For example, hospital 

admission data collection records the influence of 

alcohol, but does not generally record affectation by 

drugs, and illegal drug users are reluctant to self-report 

use. 

The QHA will continue to make representations on 

behalf of our industry which endeavor to ensure policy 

makers clearly distinguish between the impacts of legal 

drugs (such as alcohol) and those illicit illegal drugs 

such as ice, and individual people’s criminal behavior. 

The solutions to these complex community issues 

cannot be found in the over-regulation of legal liquor 

licensed premises. 

Sources: Action on Ice State of Queensland (Department of 

the Premier and Cabinet 2018) 

Australian Institute of Health and Welfare 2016. Australia’s 

health 2016

Damian Steele INDUSTRY ENGAGEMENT 


TRAINING AND SAFETY 

with Ross Tims 

RETURN TO WORK THE SOONER THE BETTER 

GETTING BACK TO WORK AFTER A WORK-RELATED INJURY IS AN IMPORTANT 

STEP IN A PERSON’S RECOVERY, AND RESEARCH SHOWS THAT THE SOONER 

THAT STEP CAN BE TAKEN, THE BETTER. 

Work is generally good for health and wellbeing, and longterm 

work absence, work disability and/or unemployment 

can have a negative impact on health and wellbeing. Getting 

back to work means workers can return to a normal life with 

less disruption to family, work and social life, and improved 

employment and financial security. 

Safe Work Australia research shows that being off work for a 

long period of time can have a negative impact on a worker 

and their family, and can reduce the likelihood of a worker 

ever returning to work. If a person is off work for: 

• Twenty days 

there is a 70% chance of returning to work. 

• Forty five days 


• Seventy days 


Workplace rehabilitation helps injured workers get back to 

safe and suitable work at the earliest possible time. It’s about 

finding the best ways for workers to keep their valuable work 

skills with the aim of returning to the job they had before their 

injury in the first instance. If the worker is unable to return 

to their pre-injury job soon after their injury, a suitable duties 

program should be developed to help them return over a 

period of time. 

Workplace rehabilitation may involve setting up a suitable 

duties program, on-the-job training to acquire new job skills 

and special assistance for seriously injured workers. That 

means a faster recovery and reduced suffering, and minimal 

disruption to family, social and working life. For you as an 

employer, you’re helping your staff deal with a workplace 

injury so that they can return to work at the earliest possible 

opportunity, less disruption to business operations, retention 

of their skills and controlling costs. The sooner an injured 

worker returns to work the better. 

The research also shows that workers who get back to work 

as soon as possible recover more quickly than those who 

wait until they are fully recovered. Planning a safe return to 

work should always be a collaboration between the worker, 

their employer, their treating medical and allied health 

practitioners and their Work Cover customer advisor, 

to identify suitable duties and any required modifications to 

their work. 

The successful return to work of a worker following an injury 

usually involves four factors: 

• Early, positive contact from the worker’s supervisor or 

manager. 

• An effective workplace rehabilitation program. 

• Effective and supportive claims management practices. 

• Cooperation, consultation and coordination between 

stakeholders. 

WORKPLACE REHABILITATION HELPS 

INJURED WORKERS GET BACK 

TO SAFE AND SUITABLE WORK 

AT THE EARLIEST POSSIBLE TIME. 


Returning to work may mean going back to the old job or 

even another one. However, being injured at work doesn’t 

always mean time off work. Continuing to work during 

rehabilitation, called “stay at work”, is often the best thing for 

the worker. This may mean working reduced hours or lighter 

duties (or suitable duties as it’s called now).

NOW APPROVED! 

Contact your local Ainsworth Sales Executive today to find out more on (07) 3209 6210 

or visit www.agtslots.com.au 

www.agtslots.com.au 

© 2018 All rights reserved Ainsworth Game Technology Ltd.

INSIGHTS 

MAINTAINING 

MODERATION 

LOCATED AT THE TIP OF THE REDCLIFFE PENINSULA, 

MON KOMO HOTEL NOT ONLY ENCAPSULATES A 

SOPHISTICATED RESORT-STYLE SETTING, BUT HAS 

GAINED AN INDUSTRY-WIDE REPUTATION AS A 

MODEL OF BEST PRACTICE WHEN IT COMES TO 

SAFETY CONSIDERATIONS FOR BOTH STAFF AND 

PATRONS AROUND THE SALE AND CONSUMPTION 

OF ALCOHOL. 


The hotel won the 2017 QHA Award for Excellence 

for Responsible Service of Alcohol for its dedication 

to providing a safe and inviting environment.General 

Manager Joe Fitzpatrick explains that the hotel 

draws its service philosophy from the belief that 

early intervention is the best possible way to prevent 

intoxication issues before they arise. 

“As such, we take steps to encourage guests to slow 

their consumption,” he says. 

“The hotel has a zero-tolerance policy with regard to 

guests displaying signs of intoxication. We recognise 

that communication is the key to management of 

the responsible service of alcohol and the food and 

beverage teams are well versed in communicating 

to their supervisors, managers and security should 

guests not have heeded early warnings.” 

As a proactive means of maintaining a safe and 

responsible approach to liquor management, in 

2015 Mon Komo Hotel implemented the Scantek ID 

Scanning System. This initiative was implemented 

well before the latest legislative changes for safe night 

precincts from 1 July 2017.

INSIGHTS 


INSIGHTS 


MON KOMO HOTEL IS OFTEN 

LOOKED UPON TO LEAD ANY CHANGE 

PUT FORWARD TO THE LIAG GROUP 

“Whilst the hotel is located outside of this precinct 

and therefore not subject to the new legislation, the 

responsible service of alcohol and the safety of all 

patrons are of utmost importance, and our use of 

Scantek ID technology is a complementary approach 

to best practice.” 

Hotel management has also cultivated a positive 

working relationship with the Redcliffe Police Station. 

This has enabled the hotel to create and maintain safe 

ways of working within the community and encourage 

a transparent sharing of information regarding patrons, 

special events and patron removals. Third-party 

involvement with the police, in what were traditionally 

just hotel management discussions, has seen different 

perspectives added for consideration for high-risk 

events and more creative and comprehensive action 

plans implemented. 

Events that are higher-risk, such as 21st birthdays, 

weddings, and school reunions, are subject to 

increased risk management measures that may 

include allowing only one drink per person, compulsory 

security presence and using private rooms that are 

easier to contain and manage. 

Due to its positive public image for safe management 

of intoxication, Mon Komo Hotel was chosen to 

participate in the “Stop Alcohol Fuelled Violence” 

campaign featuring Petero Cvoniceva. The ad was 

aired on free-to-air and pay TV to encourage young 

patrons to drink safely and make good alcohol related 

choices. 

As the largest hotel in Redcliffe, and as an active 

participant on the region’s Liquor Industry Action 

Group Committee, Mon Komo Hotel is often looked 

upon to lead any change put forward to the LIAG 

group. After all, from an ethical and business point of 

view, community standing is what counts most.

INSIGHTS 

ADAPTING TO TREE-CHANGE 

PORTERS PLAINLAND HOTEL BOTTLEMART IS A DRIVE-THROUGH FACILITY OPERATED ON SITE BESIDE 

THE PLAINLAND HOTEL ON THE WARREGO HIGHWAY AN HOUR’S DRIVE WEST OF BRISBANE. 

With around 300 square metres of floor space, the store 

was built in 2007 to meet the demands of the rapidlygrowing 

Lockyer Valley region. Prior to this, Porters 

operated a smaller retail outlet within the hotel itself. 

Last year Porters Plainland Hotel was proud to be 

awarded the QHA Award for Excellence for Best On- 

Premise Liquor Outlet for its Bottlemart’s outstanding 

design, presentation and business direction. 

The bottleshop features a bright, modern design, with 

spacious aisles for easy browsing. An open, well-lit 

interior greets visitors and large front windows enhance 

the pleasantly airy space with ample daylight. 

A prominent rear-wall photographic display dominates 

the shop, with a montage providing continuity with 

the Plainland Hotel’s long history, progressing from 

the very earliest images of the 1910s pub to today’s 

redeveloped, but still distinctively country hotel. 

The bottleshop offers convenient service for both 

drive-through and browsing trade. A mobile eftpos 

service means the busiest travellers don’t even need 

to get out of their cars. For those coming in to browse, 

easy-to-follow product sections, a self-serve coldroom, 

plus shopping baskets and trolleys on hand, make for 

a pleasant experience. 


INSIGHTS 


Porters Plainland Hotel Bottlemart strictly follows the 

model store layout for members of Bottlemart, and 

features up-to-date signage at the store, around the 

ring road of the hotel premises, and on the highway. 

The bottle shop boasts the best retail liquor range 

in the Lockyer Valley and offers regular in-store wine 

tastings for new releases, with several setups available 

for tables or barrels, depending on how the products 

need to be displayed. 

With Plainland situated at the heart of Queensland’s 

fastest growing region, and a growing influx of “tree 

changers” (urbanites adopting rural lifestyles) moving 

to the Valley, the hotel’s product range has changed 

to reflect a changing local market. As a result, the 

Bottlemart places greater emphasis on providing a good 

mix of craft and imported beers and premium wine. 

A good range of Australian wines are stocked in line 

with current trends. With the majority of major wines 

suppliers coming out of the southern states, the hotel’s 

range reflects the region’s most popular, as dictated by 

sales and customer inquiries. 

Porters Plainland Hotel

INSIGHTS 

VALUE FOR MONEY IS A KEY CONCERN FOR LOCAL CUSTOMERS, 

AND THE BOTTLE SHOP FEATURES A WIDE VARIETY OF LABELS. 

Value for money is a key concern for local customers, 

and the bottle shop features a wide variety of labels. 

New releases are featured and supported by wine 

tastings which the owners say is good for not only 

gauging local tastes but expanding palates. 

Despite the Lockyer Valley not being a wine-growing 

region, the Bottlemart does stock labels from nearby 

regions wherever possible and caters for the changing 

tastes of customers. They’ll even place orders for 

specific products as requested. 

The hotel prides itself on providing impeccable 

customer service from smartly attired staff. The 

Bottlemart relies on the Porters reputation for friendly, 

personal service and encourages its staff to regard no 

problem as too great and to happily share detailed 

product knowledge. 

Porters Plainland Hotel has turned making liquor 

purchases into more of an “experience” and less 

of a chore. 


LEGAL MATTERS with Curt Schatz 

ID SCANNING EXEMPTION UPDATE 

LAST YEAR SAW THE INTRODUCTION OF NEW LAWS REQUIRING THE USE OF 

ID SCANNERS IN A NUMBER OF LICENSED VENUES. AS YOU WILL BE AWARE, 

APPLICATIONS CAN BE MADE TO THE OLGR TO HAVE PART OF THE PREMISES MADE 

EXEMPT FROM THE REQUIREMENTS: HOWEVER, THERE HAVE BEEN SOME RECENT 

CHANGES TO THE WAY THE OLGR CONSIDERS THESE APPLICATIONS. 

We will run through the takeaway points that licensees 

should be aware of from the updated OLGR Guideline 

59 and some recent QCAT decisions. 

APPLICATIONS FOR ENTIRE PREMISES 

As a general rule, the OLGR will not approve 

applications for the entire premises to be declared as 

not regulated, except in “exceptional circumstances”. 

The Guideline now provides that Applicants will need 

to demonstrate that the entire premises declaration 

would be appropriate having regard to the individual 

circumstances of the premises. 

This is a useful clarification,especially for dining 

areas and gaming areas, meaning that if patrons 

are attracted to a premises due to the food offering, 

gaming, or other services, the part-premises 

declaration is more likely to be approved. However 

to be exempt, patrons must be able to access these 

areas without travelling through other regulated areas. 

Another clarification regarding applications for partpremises 

echoes the recent decision of The Gresham 

Bar and other licensed premises v Commissioner 

for Liquor and Gaming Regulation (“Gresham Bar 

decision”), where areas providing adult entertainment 

are now included in the list of parts of premises that 

will not be considered for an ID scanning exemption. 


APPLICATIONS FOR PART-PREMISES 

Prior to the Guideline update and the recent 

decision of Jade Buddah v Commissioner of Liquor 

and Gaming, it was relatively unclear as to what 

circumstances a part-premises declaration would 

be appropriate. It has now been highlighted that this 

will be considered for part of a premises that is not 

predominately used for the on-premises consumption 

of liquor, with the test being influenced by the available 

facilities and extent of services that attract patrons to 

the venue during the regulated times. 

NEW OBLIGATION AND 

APPLICATION FOR LICENSEES 

The Guideline update brings with it an obligation 

which appears to have also been influenced by the 

Gresham Bar decision. This obligation is relevant to 

premises that already have an exemption for part of 

the premises in place, where persons can move from 

the regulated part of the premises to the unregulated 

part of the premises. Licensees must monitor this 

movement and uphold their ID scanning obligations

Curt Schatz LEGAL MATTERS 

GENERAL CLARIFICATIONS 

ADDITIONALLY, THE GUIDELINE STATES 

THAT INCONVENIENCES, CONCERNS AND 

PRACTICAL DIFFICULTIES ARISING 

FROM ID SCANNING ARE 

TYPICALLY UNSATISFACTORY REASONS 

TO BE DECLARED NOT REGULATED 

FOR ID SCANNING PURPOSES. 

upon re-entry into the regulated area. So licensees will 

need to make sure that patrons are being scanned at an 

internal point between the two parts of the premises, in 

addition to scanning at the entry to the premises. 

This obligation is relevant to the consideration of 

appropriate and convenient positions for ID scanner 

equipment to suit the individual characteristics of a 

venue. Examples include premises entryways, lobbies, 

stairwells, lifts and footpath dining areas. 

The Guideline update has now also clarified that ID 

Scanning does not generally apply to on-site bottle 

shops, liquor barns or drive-through bottleshops. The 

fact that the Guideline says “does not generally apply” is 

interesting, as there is no indication of the circumstances 

in which it would apply to these facilities. 

Additionally, the Guideline states that inconveniences, 

concerns and practical difficulties arising from ID 

scanning are typically unsatisfactory reasons to be 

declared not regulated for ID scanning purposes. 

In line with the Jimmy’s On the Mall Pty Ltd v 

Commissioner for Liquor and Gaming Regulation 

decision, the Guideline prompts that,“any application to 

be declared not regulated is assessed to determine 

if the integrity of the ID scanning regime is maintained 

in line with the purposes of the Act and the safe night 

precinct.” We note that this appeal to QCAT is the only 

one to date where the applicant has been successful. 

The other three appeals have resulted in 

the Commissioner’s decision being supported 

by QCAT. 

Should you require any assistance in relation to your 

requirements under these laws, please don’t hesitate to 

contact me at Mullins Lawyers on 07 3224 0230. 


SUPERANNUATION 

with Brendan O’Farrell 

TAX SAVINGS TO TAKE ADVANTAGE 

OF THIS FINANCIAL YEAR 


With the end of the financial year fast approaching, 

most QHA readers will be thinking about preparing 

tax documents and finalising outstanding items for 

the 2017/18 year. There are two opportunities that 

could be worth taking advantage of before tax-time 

comes around. And while you’re in the flurry of tax 

preparation, it might be an idea to add them to your 

to-do list. Both could mean some decent tax savings. 

REDUCE YOUR INCOME TAX 

THROUGH SUPER CONTRIBUTIONS 

This financial year, you might have an opportunity 

to reduce your income tax by contributing to your 

partner’s super. 

Those who make contributions to a spouse’s super 

account may be eligible to reduce their taxable income 

by up to $540 if their spouse earns below a certain 

threshold. This financial year, there is more opportunity 

to receive this tax rebate, as the Government has 

increased the spouse income threshold to $40,000 

(from $13,800). 

If you want to take advantage of this new opportunity 

this financial year, you will need to make a spouse 

contribution well before 30 June 2018. You will also 

need to claim the tax rebate when you fill in your tax 

return. 

TAX-DEDUCTIBLE PERSONAL CONTRIBUTIONS 

A second tax-saving opportunity relates to your 

staff’s super contributions. Your staff can now make 

contributions to their superannuation without having to 

organise salary sacrificing through payroll. Not only will 

this make tax-advantaged super contributions easier 

for your staff, it could also help your payroll processes. 

On 1 July 2017, tax deductions on super contributions 

became available to all individuals. Previously, these 

deductions were only available to those who received 

less than 10 per cent of their income from 

an employer. 

It means anyone can now make a personal 

contribution to their super fund (using after-tax income) 

and claim a tax deduction on the contribution when 

completing a tax return. It’s an easy way for your staff 

to access the benefits of salary sacrificing, without 

needing to organise a process with you or your 

payroll team. It’s worth noting that if they do claim a 

tax deduction on a contribution, it will then become 

a before-tax contribution. This means it will count 

towards their before-tax contribution cap of $25,000. 

If they want to take advantage of the opportunity this 

financial year, they will need to make the contribution 

well before 30 June 2018, and notify Intrust Super of 

their intent to claim a deduction before filling in a tax 

return. 

INTRUST SUPER IS HERE TO HELP 

If you’d like more information on making these 

contributions, give us a call on 132 467. We also have 

financial advisers at Intrust 360° available on 1300 001 

360. Simple super advice is now available directly over 

the phone! 

The information contained in this document is of a general 

nature only, and does not take into account your individual 

situation, objectives and needs. You should consider the 

appropriateness of the general information having regard to 

your own situation before making any investment decision. 

A Product Disclosure Statement is available at 

www.intrust.com.au or call us on 132 467 for a copy. 

Issued by IS Industry Fund Pty Ltd | My Super Unique 

Identifier: 65704511371601 | ABN: 45 010 814 623 | AFSL 

No: 238051 | RSE Licence No: L0001298 | Intrust Super ABN 

65 704 511 371 | SPIN/USI: HPP0100AU | RSE Registration 

No: R1004397 

Financial planning is provided by IS Financial Planning Pty 

Ltd ABN 64 143 707 439 trading as Intrust 360° is a wholly 

owned subsidiary of IS Industry Fund Pty Ltd ABN45 010 814 

623. Intrust 360° is a corporate authorised representative of 

Adviser Network Pty Ltd | ABN 25056310 699 | AFSL 232729 

| Corporate Authorised Representative Number 379207.

ACCOMMODATION 

HOTELS THE TRIED AND TRUE FAVOURITE 


Interesting research out of New Zealand suggests 

hotels remain far more popular than the likes of Airbnb 

for both leisure and business guests. 

A survey of hundreds of travellers from around the 

world by The Rees Hotel in Queenstown has shown 

that two thirds of business travellers “always” book 

hotel rooms with 80% saying they would never use 

Airbnb. The main reasons being hotels were the best 

fit for short stays (less than three nights) and were 

more suited to meeting the needs of solo travellers or 

those travelling with a partner. 

Apartments were favoured for extended stays with the 

main reasons being extra space and cooking facilities. 

Platforms like Airbnb were preferred when holidaying 

offshore, to “save money” and when seeking a “more 

local experience.” 

Overall, “service” was the main reason why hotels 

remained the most popular with respondents listing the 

luxury of “not having to make beds” and “all the extra 

touches like hand written notes and complimentary 

gifts” forming the basis for their decision. 

www.therees.co.nz 

CORRECTION 

In the March 2018 edition of the QHA Review, an 

article entitled ‘Tackling Online Giants Must Be A 

Priority’ was incorrectly attributed to Judy Hill. 

We apologise if this caused offence.

ACCOMMODATION 

QLD Senator Amanda Stoker, GM of Pullman Brisbane Airport Alex Penklis, The Honourable Malcolm Turnbull MP, 

Prime Minister of Australia, GM of Emporium Hotels Peter Savoff, GM of Sofitel Brisbane Central Hayden Hughes 

A BEER WITH THE PM 

When you get the opportunity to share a quick beer 

with the Prime Minister, you simply cannot miss out. 

The QHA seized the chance of having The Honourable 

Malcolm Turnbull MP, Prime Minister of Australia in 

Queensland before the Commonwealth Games to 

show him the hospitality in Brisbane is first class, and 

of course educate him a little. 

Accommodation members discussed a range of 

matters with the Prime Minister from visa issues, 

investment attraction and how the tourism industry is 

supporting the creation of jobs across Queensland. 

The Queensland LNP team were well represented with 

Queensland’s newest Senator, Amanda Stoker joining 

us along with Senator The Hon James McGrath, 

Assistant Minister to the Prime Minister, Member for 

Brisbane Trevor Evans MP and Member for Wright 

Scott Buchholz MP, showing QHA has friends across 

the state that are ready to listen. 

The Prime Minister specifically mentioned the role our 

members play in making Queensland a memorable 

place to live and visit. He also acknowledged that there 

is no better place to discuss politics with votes than – 

in a pub! 


COMPASS 

MAJESTIC 

MARYBOROUGH 

MARYBOROUGH MARKS THE GATEWAY TO THE 

TOURIST HIVES OF HERVEY BAY AND FRASER ISLAND 

AS YOU HANG A RIGHT OFF THE BRUCE HIGHWAY 

TWO HOURS’ DRIVE FROM BRISBANE. 

IT’S BEEN THERE A WHILE TOO. 

Maryborough Court House Queensland ca. - 1878 


One of Queensland’s oldest towns, Maryborough was 

founded on the banks of the Mary River in 1847 when 

it was established as a port to support rapidly growing 

wool and timber industries. 

The surrounding area was known variously as Booie, 

Numabulla, Mooraboocoola or Moonaboola to the 

original Badtjala inhabitants who lived in harmony 

with the seasons and the land and sea, maintaining 

a balance between spiritual, social and family 

connections. 

What we now know as the Mary River, took its name 

from the wife of Governor Sir Charles Augustus 

Fitzroy who named it in her honour. The river was 

a busy waterway that provided a vital link for the 

transportation of goods and labour upstream and 

primary products destined for the Maryborough port 

downstream. 

Any trace of the houses, blacksmiths, stores, pubs 

and a gaol that stood on the original site of the town 

(before it was relocated a couple of klicks downstream 

in 1854) is long gone, but their sites are marked by 

plaques for historical interest. You can walk a heritage 

trail connecting them and get an idea of the extent of 

its bustle at a time before larger settlements such as 

Cairns and Townsville even existed. 

The “newer” version of the town still contains its fair 

share of heritage architecture. The Post Office building 

dates back to 1866 and its brash, ornate clock tower

COMPASS 

Maryborough Criterion Hotel 

Maryborough Post Office 

EACH YEAR MARYBOROUGH HOSTS THE FRASER COAST SHOW, 

A DESCENDANT OF THE WIDE BAY AND BURNETT PASTORAL 

AND AGRICULTURAL SOCIETY’S FIRST SHOW IN 1876. 

Maryborough railway station 

is a reflection of the gold-rush era in which it was built. 

Economic prosperity saw the construction of the robust 

Australian Joint Stock Bank in 1882. Today it shares its 

limelight with a statue of Mary Poppins on the footpath 

outside. The statue was erected in 2005 to honour 

Mary Poppins’ author Helen Lyndon Goff whose father 

was manager of the Union Bank that occupied the 

building from 1906. The town’s continued economic 

fortunes are also reflected in the bold American colonial 

style of the City Hall built in 1908. 

Maryborough gained city status in 1905 after which its 

population continued to grow. Today it enjoys a lively 

rural feel, rare for a Queensland town so close to the 

coast. Each year Maryborough hosts the Fraser Coast 

Show, a descendant of the Wide Bay and Burnett 

Pastoral and Agricultural Society’s first show in 1876. 

The Maryborough markets have become something of 

a local institution as the city centre streets give way to 

over 120 stalls every Thursday. 

Maryborough also has a healthy number of local pubs. 

Three of which are members of the QHA and enjoy a 

dedicated Facebook following. 


COMPASS 

Federal Hotel 

FEDERAL HOTEL 

CRITERION HOTEL 

Address: 270 Kent St, Maryborough 

Great food and live entertainment venue in the heart of 

the town. 

Reviews include: 

“The best hotel in Maryborough. The food is always 

delicious with a good range on their menu and specials 

board. Service from their staff is outstanding and 

there’s live music Friday and Saturday nights.” 

“We had the butternut chicken and it was bloody 

amazing. The espresso martinis are top notch and the 

craft beer range is phenomenal.” 

City Hall Maryborough 

Address: 98 Wharf St, Maryborough 

Facebook: @cri.hotel 

Another prime entertainment destination boasting 

Maryborough’s only nightclub, dedicated live music, 

public bar and a huge beer garden. Housed in one of 

only two three-storeyed brick buildings in Maryborough, 

the “Cri” also offers a cocktail and tapas bar and a new 

food van serving a massive range of great tasting food 

until the early hours of the morning each weekend. 


“Great place to hang out on the weekend, great 

music - live and DJ, and all the staff make you feel so 

welcome.” 

“Such an amazing vibe, the staff are lovely and the DJ 

is so good.” 


COMPASS 

OLD SYDNEY HOTEL 

Address: Cnr Ellena & Richmond Street, Maryborough 

Facebook: @TheOldSydneyHotel 

A family-friendly venue with a great reputation for 

hosting birthdays and anniversaries. Gaming lounge 

players are well catered for with 25 of the latest 

gaming machines, Keno terminal, link jackpots and 

complimentary refreshments. 


“Had my son’s birthday here tonight and what an 

exceptional place. A full house but still got served at a 

prompt time. Lovely food as always and the effort they 

made for the cake was also exceptional. Service was 

friendly and efficient.” 

“Huge shoutout to the staff for making my parents’ 

60th wedding anniversary and my mum’s 80th 

birthday an awesome event. They decorated and set 

the tables up beautifully. They were always pleasant 

and smiling. Nothing was a bother for them. And the 

food was delicious and catered for a variety of dietary 

requirements.WOULD ABSOLUTELY RECOMMEND 

THEM!” 

A FAMILY-FRIENDLY VENUE WITH 

A GREAT REPUTATION FOR HOSTING 

BIRTHDAYS AND ANNIVERSARIES. 

The Old Sydney Hotel 


MP ATTORNEY GENERAL 

with The Hon. Yvette D’Ath 

GAMBLING COMMUNITY BENEFIT FUND UPDATE 


Round 97 of the Gambling Community Benefit Fund 

(GCBF) opens mid-April and closes 31 May 2018. 

It will be my privilege to announce the successful 

grants later in the year. 

I encourage eligible not-for-profit community groups 

operating in Queensland to take advantage of 

this funding opportunity. Each round we receive 

applications from many different community groups 

to help fund projects which benefit their local 

communities. 

The Queensland Government is proud to support the 

dedicated community groups across our state with 

funding grants between $500 and $35,000. 

Keep up to date with funding round announcements 

on the Department of Justice and Attorney-General 

website, or by following the Office of Liquor and 

Gaming Regulation Facebook and Twitter. 

THE QUEENSLAND GOVERNMENT IS PROUD 

TO SUPPORT THE DEDICATED COMMUNITY GROUPS 

ACROSS OUR STATE WITH FUNDING GRANTS 

BETWEEN $500 AND $35,000.

WOMEN IN HOTELS 

L U N C H E O N 

AN EVENT FOR EVERYONE TO ENJOY 

Featuring The Champagne Dame, Kyla Kirkpatrick. 

Purchase tickets online www.qha.org.au/events 

Ticket sales close strictly Friday 4th May. 

TICKETS $99 EACH OR $990 FOR A TABLE OF 10 

TUESDAY 15 MAY 2018 

THE RAINBOW ROOM, 

CLOUDLAND

OLGR 

with Michael Sarquis 

TWO-UP ON ANZAC DAY 


Two-up can be played legally in a licensed RSL or 

Services clubs on Anzac Day, or another day that is 

significant to the remembrance of the sacrifice for the 

nation by the men and women of the Defence Force. 

Licensed RSL and Services Clubs do not need to seek 

permission from any regulatory authority to play twoup 

on their licensed premises on Anzac Day, or other 

designated days. 

Non-RSL licensees can also host two-up on Anzac 

Day (and other designated days) as part of an official 

function for Anzac Day or another designated day, 

if they have approval in writing from an RSL sub-branch. 

DRAFT TECHNICAL REQUIREMENTS 

FOR GAMING MACHINES 

The newest version of the card-based gaming 

technical requirements (v1.4) is now available online for 

industry consultation. 

It can be found on the Business Queensland website 

at www.business.qld.gov.au/liquor-gaming 

AHG EXPO 2018 WRAP-UP 

Another successful annual Australasian Hospitality and 

Gaming Expo was held in Brisbane last month. 

Once again our staff had the opportunity to connect 

face-to-face with industry representatives over 

the two-day event and gain some insight into their 

concerns and needs. 

We hope that those who stopped by our stand to chat 

with licensing and compliance staff came away with 

the information they needed. 

This year Queensland Gambling Help service 

representatives joined with the OLGR team, offering 

expo visitors information on staff training and 

resources available through Gambling Help. 

We look forward to attending another outstanding 

industry event again next year. 

No commission can be charged on money wagered. 

All money wagered in the game must be returned to 

players as winnings. 

If an entry fee is charged for those who participate in 

the game, the money raised is to be donated to the 

RSL or RSL sub-branch to support ex-service men 

and women and their families. The money raised 

from entry fees should not be used for administrative 

purposes. 

Note: People aged under 18 must not play two-up. 

AUSTRALASIAN CASINO AND 

GAMING REGULATORS CONFERENCE 2018 

Next month the Queensland Office of Liquor and 

Gaming Regulation will host the annual Australasian 

Casino and Gaming Regulators Conference. 

Delegates from all Australian and New Zealand 

regulatory bodies will meet on 16-18 May at the Gold 

Coast, where the conference will explore the theme 

‘Gambling in the digital age’. 

Keynote speaker Gus Balbontin - former Executive 

Director and Chief Technology Officer of Lonely Planet 

- will speak on the subject ‘Business disruption and 

industry regulation’. 

Other topics on the agenda include Global Tourism 

Hubs, emerging trends in customer engagement, and 

digital and social gaming environments. 

The conference provides an important opportunity for 

regulators to come together to discuss, debate and 

collaborate in response to a rapidly evolving industry.

EXPERIENCE 

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TOP DROP 

PALE ALE 

The Spirit of 

Kosciuszco 

PREMIUM PILS 

Praga 

LAGER BEER 

Red Stripe 

SESSION ALE 

Coopers Brewery 

First brewed in Jindabyne 

and now bottled at the 

Malt Shovel Brewery in 

Camperdown, New South 

Wales, it is enjoyable 

without being a real 

standout. It has a fresh 

taste and is easy on the 

palette but lacks any real 

wow factor compared 

to other more-highly 

regarded pale ales. It is 

certainly more fruity than 

most. 

It could be described as 

an old classic when it 

comes to this particular 

style. Praga is a full bodied 

beer, rich in Saaz hops 

and brewed following a 

200 year old tradition by 

První Bud jovický Pivovar 

Samson. A fairly good 

overall pilsner but nothing 

unique to make it stand 

out. Good to try. 

Well you always have to 

try new ‘things’ and there 

really is no such thing as 

a bad beer but this one 

is nothing to write home 

about. It’s not offensive 

just lacking in taste 

perhaps. What’s that joke 

about sex and American 

beer? It is kind of like 

that. Served ice, ice cold 

improves the taste. 

An easy drinking ale, 

hence its name. Session 

Ale is a good addition to 

the Coopers’ range with 

less of a yeast bite than 

their pale ale with subtle 

tropical hop flavours. We 

would lean more towards 

their green, red and yellow 

but as we said, it offers 

up an alternative to their 

established beers. It’s nice 

but some might describe 

it as bland. 


TOP DROP 

1829 GIN 

Old Young’s 

BLENDED MALT 

WHISKY 

Naked Grouse 

NORTH FORT 

WHITE DOG MALT SPIRIT 

Manly Spirits Co 

NAKED GIN 

Twin River 

Distillery 

Western Australia’s one-man 

band distillery, Old Young’s, 

operates out of a 36-square 

metre shed in the Swan 

Valley and has just recently 

been named Australia’s 

best spirits producer for the 

second consecutive year. 

Their 1829 Gin features the 

finest botanicals including 

Tuscan juniper berries to 

give it the right balance 

between bright citrus 

characters and savoury 

spice. It’s a truly indulgent 

gin that goes well as a 

classic martini and in a G&T. 

On the basis of this we can’t 

wait to try their Six Seasons 

Gin and recently released 

Common Gin, which both 

won a Gold Medal at the 

2018 Australian Distilled 

Spirit Awards. 

Based around sherrymatured 

whiskies from 

Edrington’s single malt 

labels including The 

Macallan, Highland Park, 

Glenturret and Glenrothes, 

it is rich and enticing. The 

casks have never held 

whisky before and it is 

from these ‘naked’ casks 

that Naked Grouse gets 

its name. It’s a superb 

valley-for-money blend. 

This is something different 

for fans of Australian 

whisky or spirits. Using 

top quality Australian 

Malted Barley, North Fort 

White Dog (unaged) Malt 

Spirit was created due 

to popular consumer 

demand, and is a small 

slice of what would 

otherwise one day 

become a fully-fledged 

Single Malt Whisky. It has 

a powerful fruity nose, 

somewhat like tequila, 

with a smooth malty 

flavour. 

Prepare to take your G&T 

to new heights with what 

is considered to be the 

world’s strongest gin, 

which comes in at a 77 

per cent ABV. Apparently 

when head distiller Liam 

Pennycook first tasted the 

uncut spirit straight from 

the still he decided it was 

too good not to share. If 

G&T is not your thing it is 

recommended you enjoy 

this drop over ice with a 

twist of lemon. Naked Gin 

has a strong undertone of 

juniper berry with a sweet 

spiciness. 


WINE with John Rozentals 

STOP AND SMELL 

THE ROSÉ 

JOHN ROZENTALS PONDERS THE CLONAL BASIS 

OF THE UPSURGE OF SANGIOVESE ROSÉS 

It seems that Sangiovese has taken over as the prime 

source of rosé in Australia. 

Just about every bottle of pink wine that has recently 

landed on my tasting bench seems to be made 

from this most ubiquitous of just about all Italian red 

grape varieties, whose name literally means “blood of 

Jupiter”. 

It would be interesting to know what the clonal material 

behind this explosion is. 

Grapevines are propagated from cuttings and different 

source materials show variations that are known as 

clones. 

The “Brunello” and “Piccolo” Sangiovese clones 

produce small, quite intensely flavoured and coloured 

berries, and I suspect that they go mainly into 

producing “normal” red tablewines. 

Michael Fragos … has fashioned 

a delightful dry rosé from Sangiovese. 

The “Grosso” clone, on the other hand, produces 

larger berries, which carry a lower skin — and hence 

pigment — to juice ratio and are therefore ideally 

suited for producing lighter-bodied wines such as rosé. 

That’s certainly the case at Angullong, near Orange. 

It produces two completely different wines from 

Sangiovese — a medium-bodied dry red from the 

“Brunello” and “Piccolo” clones, and a rosé from its 

plantings of the “Grosso” clone. 

It would be interesting to know if my suspicions on 

clonal origin have any weight. 

TOP SHELF with John Rozentals 


Lovers Not 

Toreadors 2015 

Rosé ($25): 

There’s no hint of 

the varietal makeup 

of this wine, 

but I just couldn’t 

ignore the striking 

bull-fighting 

packaging of this 

vibrant Spaniard. 

The wine is good, 

too — lots of fresh 

berry flavours and 

a lashing of herbs. 

Freixenet NV 

Prosecco ($25): 

Another Spanish 

wine that in its flavour 

completely lives up 

to its stunning cutglass 

packaging. 

Fruit flavours of tangy 

citrus and freshly 

cut green apples 

dominate here and 

I’d be having a glass 

as an aperitif before 

something more 

serious with dinner. 

Chapel Hill 2017 

Sangiovese Rosé 

($20): This racy, almost 

crunchy, style typifies the 

new seriously dry rosés 

emerging from Australia in 

recent years. Winemaker 

Michael Fragos has 

used Sangiovese from 

McLaren Vale to fashion 

a delightful wine packed 

with the attractive fresh 

flavours of raspberries 

and cherries. It’s clean, 

it’s juicy, it’s yum.

Paul St John-Wood 

PUBTALK 

PROMOTIONS AND ANZAC DAY 

It was at this time last year the Central Queensland Coast was reeling from the devastation left by tropical cyclone 

Debbie, and again at the time of writing this article the Central and North Queensland coast has been, and continues 

to suffer from the effects of Mother Nature. We hope all licensees remain safe during this time and please reach out to 

the QHA for support if there is anything we can do to assist. 

EXTERNAL ADVERTISING 

Unfortunately over the Easter holiday period we saw many 

hotels in breach of external advertising guidelines for onpremises 

promotions or prices. We know that inspectors 

scroll through Facebook pages to spot any posts 

referencing price for on premise consumption, identifying 

breaches without even stepping foot into your pub. Below 

is the applicable section of the Act to remind you and your 

staff what you cannot do in regards to external advertising. 

Section 142ZZC (1)(a) to (c) prohibit a licensee or 

permittee from advertising, or allowing anyone to 

advertise: 

(a) the availability of the following for 

consumption on the licensee’s licensed premises or 

the premises to which the permittee’s permit relates 

(each the advertised premises) 

• free liquor 

• multiple quantities of liquor; for example - 2 

drinks for the price of 1. 

(b) the sale price of liquor for consumption on 

the advertised premises; or 

(c) a promotion that is likely to indicate to 

an ordinary person the availability of liquor, for 

consumption on the advertised premises, at a 

price less than that normally charged for the liquor. 

Examples of promotions for (c) include: 

• ‘happy hours’ 

• ‘all you can drink’ 

• ‘toss the boss’. 

In accordance with s142ZZC(2), a person does not 

contravene s142ZZC(1) if: 

(a) the advertising happens only within the 

advertised premises; and 

(b) the advertisement is not visible or audible to 

a person who is outside the advertised premises. 

The QHA can check your advertising before you post 

it to social media or your web applications. Please do 

not hesitate to contact us for advice in this regard. 

TWO-UP ON ANZAC DAY 

Many hotels will be looking to host two-up games in 

their venues on ANZAC Day but remember you must 

receive written approval by an RSL sub-branch and 

the following conditions are to be adhered to: 

• people aged under 18 must not play two-up 

• no commission can be charged on money 

wagered 

• all money wagered in the game must be returned 

to players as winnings 

• if an entry fee is charged for those who participate 

in the game, the money raised is to be donated to 

the RSL or RSL sub-branch to support ex-service 

men and women and their families (this could be 

through an association such as Legacy) 

• money raised from entry fees must not be used for 

administrative purposes. 

The QHA can assist members with a template letter for 

seeking RSL sub-branch written approval to conduct 

two-up and can provide information on ANZAC Day 

trading conditions. 


SINGLE TOUCH PAYROLL SHOWCASE 

SINGLE TOUCH 

PAYROLL (STP) 


OVERVIEW 

The Government is introducing STP which will simplify 

the business reporting obligations of employers. 

STP will provide a change in how employers report 

information i.e. wages and salaries, Pay As You Go 

(PAYG) withholding, superannuation, deductions and 

allowances to the Australian Taxation Office (ATO). 

Information will be sent directly to the ATO in real time 

when the payroll is processed by the employer, and 

not at the end of the income year. 

STP - WHO IT APPLIES TO 

From 1 July 2018, STP will be mandatory for 

employers that have 20 or more employees. 

Employers will be required to do a head count of the 

number of employees (full-time, part-time and casual) 

they have at 1 April 2018 to determine if they are 

required to adopt STP. 

Employers with 19 or less employees are not required 

to adopt to STP. However, subject to legislation 

being passed, it is proposed to commence for 

these employers from 1 July 2019 (Exposure Draft 

Legislation was released for consultation on 24 

January 2018). 

IMPACT FOR EMPLOYERS- STP REPORTING 

CHANGES 

With ATO having direct access to real time data, 

employers will need to ensure that it meets all 

employees’ superannuation guarantee payments, 

PAYG withholding and other payroll matters 

accordingly and appropriately. It will also mean: 

• STP reports for PAYG withholding will become 

the approved form for this reporting (rather than 

the information being provided on the activity 

statement); 

• Employers’ PAYG withholding obligations notified 

by STP reports will be pre-filled on the employer’s BAS; 

• Employers will no longer be required to submit an 

annual PAYG report to the ATO; and 

• It will remove the requirement to provide Payment 

Summaries to employees. 

To enable STP reporting and transfer of information to 

the ATO, employers will need to ensure their payroll 

software has Standard Business Reporting (SBR) 

capabilities. 

REPORTING SALARY SACRIFICED AMOUNTS 

The Exposure Draft Legislation released on 24 

January also proposes to amend the law to require all 

employers to report salary sacrificed amounts under 

the STP reporting rules from 1 July 2018. 

WHAT REMAINS UNCHANGED 

Where an employer does not elect to pay their PAYG 

withholding obligation at the time they report under 

STP, there will be no change in the date for payment of 

this liability (such date being dependent upon the size 

of the employer as large, medium or small); and 

STP reporting does not change the due date for 

payment of superannuation guarantee. 

IMPACT FOR EMPLOYEES 

New employees will be able to complete the TFN 

Declaration and Super Choice forms online via their 

myGov account; and 

Payment summaries will also be available via the 

employee’s myGov account. 

EXEMPTIONS FROM STP 

Employers who meet the following conditions may be 

granted an exemption from STP reporting if: 

• They are located in a rural area with no reliable 

internet connection; and 

• They are classed as a substantial employer (20 or 

more employees) for a short period of the income year 

e.g. due to harvesting activities. 

Employers granted an exemption must continue 

to comply with their existing PAYG withholding 

obligations.

SINGLE TOUCH PAYROLL SHOWCASE 

NON-COMPLIANCE WITH STP 

Employers who are required to lodge a report through 

STP will not be liable to pay a penalty for a late report 

during the first 12 months. 

HERE ARE A FEW TIPS / STEPS: 

STEP 1 

1 April 2018 - employers will need to do a head count 

of their employees to determine if they have 20 or 

more employees. 

The following employees will need to be included in 

your headcount: 

• Full-time employees 

• Part-time employees 

• Casual employees who are on your payroll on 1 

April 2018 and worked any time during March 

2018 

• Employees based overseas 

• Any employee who is absent or on leave (paid or 

unpaid) 

• Seasonal employees (staff who are engaged 

short term to meet a regular peak workload, for 

example, harvest workers). 

The following employees will be excluded in your 

headcount: 

• Any employees who ceased work before 1 April 

2018 

• Casual employees who did not work in March 

2018 

• Independent contractors 

• Staff provided by a third-party labour hire organisation 

• Company directors 

• Office holders 

• Religious practitioners 

STEP 2 

Now until 30 June 2018 - employers will need to 

review their current payroll software systems to ensure 

that the appropriate software systems are in place for 

direct reporting to the ATO. 

You will need to consult and confirm with your payroll 

software or service provider. 

STEP 3 

1 July 2018 - once the appropriate payroll software 

system is in place, the employers will need to start to 

report. 

Should you require further information, do not 

hesitate to contact James Henderson or 

Troy Jackson at HLBMann Judd 

Accountants | Business and Financial Advisers. 

James Henderson | 0411 865 938 

jhenderson@hlbqld.com.au 

Troy Jackson | +61 (7) 3001 8841 

tjackson@hlbqld.com.au 


ECO SYNERGY SYSTEMS SHOWCASE 

ELECTRICITY SAVING DEVICE 


I was approached by the owners of Eco Synergy 

Systems, Tony Brindle and Michael Lange because 

of my involvement with the QHA and also IBA 

(Cellarbrations, The Bottle-O, ALM). We organised 

a meeting to discuss their company’s Power Factor 

Electronic Boards. 

Although I have been involved in the hotel industry for 

over 40 years, prior to this I was a qualified electrician 

with 2 years into an electrical engineering degree. So 

more than most, I have an understanding of what they 

were talking about. 

Tony and Michael answered all the questions I 

asked of them and although this technology is very 

complicated, I will try to explain how it works, so it is 

easier for the average publican to understand. 

THIS PARTICULAR TECHNOLOGY WAS 

DEVELOPED IN GERMANY BY ENGINEERS WITH 

THE HOSPITALITY INDUSTRY WITHIN THEIR 

DEVELOPMENT CRITERIA. 

This particular technology was 

developed in Germany by engineers 

with the hospitality industry within 

their development criteria. The actual 

panels and electronic components 

are manufactured in China, as is with 

most electronic gear nowadays. 

The company has done a lot of 

research and development of this 

equipment over a four and half year 

period. I believe they have got it as 

right as can be for our industry at 

present. However, it is not going 

to bring back prices from five or so 

years ago, which have near doubled 

since. 

Tony Condon 

The equipment placed in hotels so far in NSW and 

Victoria has been very well received to the point 

that the New South Wales Hotels Association, 

Victorian Hotels Association and the Australian Hotels 

Association have all endorsed the equipment. Eco 

Synergy Systems have also since signed on as a 

Corporate Partner of the QHA. 

The Power Factor Electronic Boards have now been 

trialled in several Queensland pubs as well. I just 

received my results for a full month. I have a small 

tavern with a power bill of just over $4,000 per month. 

The small C60 system at a cost of $4,750 has saved 

me $500 per month or $6,000 per year. 

Scott Armstrong, QHA Vice President, installed the 

device in one of his hotels and a bottle shop. As the 

pub is only new it is too early to tell. There is nothing 

to compare it with from the previous year. His bottle 

shop however installed a C60 and its saving him about 

$26 per day or approx. $9,490 per year. 

The best result so far has come from Fitzy’s at 

Toowoomba. Two ESS3600A panels were installed 

on his main board and his bill from last November 

compared to this November decreased by $4,000 per 

month - an annual saving of $48,000. His investment 

for two panels at $7,800 each 

totalled $15,600. That means he got 

a return on his investment after only 

four months. Terry Morrow has put 

them in his three hotels, but it is too 

early to gauge any savings. 

Every pub and bottle shop is 

different, so it is impossible to quote 

a dollar saving, but to date none 

have gone under 12% and some 

have experienced savings of greater 

than 20%. This may not provide all 

the answers we are looking for, but 

I believe it’s as good as we have 

available and with the government 

not building any new power stations, 

only renewable energy (solar and

ECO SYNERGY SYSTEMS SHOWCASE 

Fitzy’s of Toowoomba 

wind), the only way electricity pricing can go is up. It 

has doubled in the last five or so years and is now a 

major expense of running our businesses. 

If you are interested in having a free assessment 

of your pub or bottle shop, I can assist. All that is 

required is for a one-page letter of authority to be filled 

out (more on this at the end of this article). I will assess 

your power bill and advise whether your situation can 

be helped by this device. 

Garry Watt at the Warwick Hotel did this exercise. It 

appeared his supplier was overcharging him, so they 

changed supplier for him at a saving of $8,000 per 

year then put a device on his power board - we are 

waiting to see what savings he may realise. 

Here’s a simple explanation of how the technology 

works from a publican’s point of view - although it’s a 

great deal more complex than what I’m about to say. 

If your keg room cuts in at the same time as your 

glycol system, air conditioning, etc, what happens is 

all the machines want their share of the power. This is 

called spiking. At the particular time of the spike, you 

can be charged a rate that can be 20% to 30% higher 

than your normal rate. This can happen hundreds of 

times a day as we are a 24/7 industry. This device 

stops the spiking. 

The machines will all start up without the need for 

extra power and will therefore realise big savings. 

It also takes pressure off the machinery, so you 

can anticipate a longer life on the compressors. 

Furthermore, electricity not used equals savings 

in CO2 emissions. On Fitzy’s power bill his CO2 

emissions fell by 3.8 tonne per month. A win for the 

publican and a win for the environment. In finishing, 

THE BEST RESULT SO FAR HAS COME FROM FITZY’S 

AT TOOWOOMBA. TWO ESS3600A PANELS WERE 

INSTALLED ON HIS MAIN BOARD AND HIS BILL FROM 

LAST NOVEMBER COMPARED TO THIS NOVEMBER 

DECREASED BY $4,000 PER MONTH - AN ANNUAL 

SAVING OF $48,000. 

I am foremost a publican and I will always do my 

best to help other publicans as much as possible. 

I am now involved with this company as I believe it will 

help all that sign up, whether for a free assessment or 

quotation on an installation. 

All systems come with a 5-year replacement warranty 

and are 100% tax deductible. 

If you would like a brochure and authority form 

mailed to you, please email me with your details. 

Tony Condon tonyc@ecosynergysystems.com.au 

Another example of the help we provide is Peter 

Jackson who owns the Nanango Fitzroy Hotel 

(Southern Downs). Although his power factor reading 

was quite ok his electricity costs per KWH were 

way too high. Leading Edge Energy Power Brokers 

engaged by Eco Synergy Systems were able to 

negotiate a much better deal for him. Jacko estimates 

a saving of about $20,000 per year at no cost to him. 

This was done by simply allowing Leading Edge to 

examine his bill in detail. 


TRADE DIRECTORY 

CASINO CONSOLES 

Footrest, slimline and cashless bases 

available. Casino Consoles, the only 

name you need when it comes to 

professional poker machine bases 

and screening. 

P: 07 3890 2969 

www.casinoconsoles.com.au 

COMMERCIAL FITOUTS 

Bars, Clubs, Cafes, Restaurants. 

Specialists in unique and premium 

nationwide commercial fit-outs for 

clubs, bars, cafes and restaurants. 

P: 1300 426 637 (1300 HAMMER) 

E: sales@clubbarconcepts.com.au 

www.clubbarconcepts.com.au 

SCIENTIFIC GAMES 

This new generation of exciting game 

content draws on the strength of 

Scientific Games to create one of 

the most dynamic game libraries 

in the market. 

P: 07 3458 9180 

www.sggaming.com/australia 

REFRIGERATION SYSTEMS 

Time to upgrade your beverage and refrigeration systems? 

Call us for expert advice and all your requirements including: 

Quality beer dispensing equipment | Ice machines | 

Refrigeration | Custom solutions for all venue sizes | AS5034 

Compliancing | Sales, Installation, 24/7 Service. 

Phone: 07 3422 0011 www.allsocool.com.au 

BEER DISPENSING SYSTEMS - Sales - Service - Installation 

Refrigeration | Glycol Equipment | Beer Gas Equipment 

| Beerline Cleaning | Electronic Spirit Dispensers | 24/7 

Maintenance, Servicing and Repairs. Australia’s largest 

manufacturer, installer and suppler to beer dispensing 

equipment. Proudly Australian Owned and Operated. 

5 Holden Street, Woolloongabba, QLD 4102 

Phone: 07 3421 5200 www.andale.com.au 


PRESTIGE GAMING STOOLS 

Comfort at Play 

Karo Australia Pty Ltd 

P: 02 9980 1431 

E: info@karo.com.au 

www.karo.com.au 

DOWNTOWN DOMESTICS 

Too busy to get domestic? 

Window cleaning | Building washing 

Housekeeping | Carpet / Upholstery 

Cleaning | Bond / Spring cleaning | 

Emergency cleaning | Pest control. 

P: 1300 386 963 

www.downtowndomestics.com 

CITY PROPERTY SERVICES 

Over 25 years of commercial cleaning 

services | Compliant with ISA 9001 

| Quality assurance | EcoClean 

Certified using environmentally 

friendly products | Free quotations. 

P: 07 3391 2005 

www.citypropertyservices.com

TRADE DIRECTORY 

PROUD PLATINUM PARTNERS OF THE QHA. 

COMPLETE FACILITY MANAGEMENT SPECIALISTS 

Brisbane | Gladstone | Gold Coast | Sunshine Coast | 

Mackay | Toowoomba | Townsville | Wide Bay. Hospitality 

cleaning specialist, Hotel refurbishments, Lawns & ground 

maintenance, Property & asset management, High pressure 

cleaning/ non slip solution specialists. 

P: 1800 262 637 

www.cmbm.com.au 

GLASS RECYCLING MANAGEMENT 

Save time, space, money, people and the environment. 

Reduce bottle noise inside and outside your venue. Improve 

workplace health and safety. Reduce space needed for glass 

waste bins. Save money on your current waste charges 

Free trial call 1300 306 039 E: info@bottlecycler.com 

www.bottlecycler.com 

INTEGRATED POS SOLUTIONS 

As used by Award Winning Hotels. New Compact 

10” Touch Screens available. 10” & 15” Hotel and Bar 

POS Solutions. 

P: 1300 BIZSTAR 1300 249 782 

E: reg@bizstar.com.au 

www.uniwell.net.au to find out more. 

MARKET LEADING BRANDS IN EQUIPMENT 

No matter the size, shape or demands placed on your 

business, we have the ability to deliver equipment that is 

functional, adaptable and reliable. Convotherm, Waldorf, 

Waldorf Bold, Turbofan, Washtech. 

Phone: 1800 023 953 E: info@moffat.com.au 

Service department: 1800 622 216 

ADVERTISING & PROMOTION 

For more information on advertising and promoting 

your business in the QHA REVIEW contact 

qhareview@qha.org.au 


QHA PARTNERS & CORPORATE MEMBERS 

QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. 

THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES 

MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA 

PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999. 


ACCOUNTING/ TAX 

Hanrick Curran 

Accountants & Strategists 

Ph: 07 3218 3900 

www.hanrickcurran. 

com.au 

HLB Mann Judd - 

Chartered Accountants 

Ph: 07 3001 8800 

www.hlb.com.au 

Prosperity Advisers QLD 

Ph: 07 3007 1971 

www.prosperityadvisers. 

com.au 

McGrathNicol 

Ph: 07 3333 9800 

www.mcgrathnicol.com 

PJT Accountants & 

Business Advisors 

Ph: 07 5413 9300 

www.pjtaccountants.com.au 

Professional Client Services 

(QLD) P/L- Accountants & 

Business Advisors 

Ph: 07 3209 4452 

www.pcsqld.com.au 

Sage Software Australia 

Ph: 02 9884 4000 

www.sage.com.au 

ARCHITECTS / 

REFURBISHMENT/ 

RECONSTRUCTION / 

REPAIRS 

Brand & Slater 

Architects P/L 

Ph: 07 3252 8899 

www.brandandslater. 

com.au 

Paynter Dixon - Design & 

Construction 

Ph: 07 3368 5500 

www.paynter.com.au 

Rohrig Hospitality 

Ph: 07 3257 4411 

www.rohrlg.com.au 

Club Bar Concepts 

Ph: 1300 426 637 

clubbarconcepts.com.au 

Hot Concepts Design and 

Construction 

Ph: 07 3277 7740 

www.hotconcepts.com.au 

New Life Restorations 

Ph: 1300 356 633 

www.newliferestorations. 

com.au 

Unita Group 

Ph: 1300 659 399 

www.unita.com.au 

BEVERAGES 

Accolade Wines 

Ph: 07 3252 7933 

www.accolade-wines. 

com 

Asahi Premium 

Beverages 

Ph: 07 3868 2388 

www.schweppes.com.au 

Brown-Forman 

Australia P/L 

Ph: 07 3010 2000 

www.brown-forman.com 

Carlton & United 

Breweries 

Ph: 07 3666 4104 

www.cub.com.au 

Coca-Cola Amatil 

Ph: 13 26 53 

www.ccamatil.com 

Diageo 

Ph: 07 3257 0800 

www.diageo.com 

Lion 

Ph: 07 3361 7400 

www.lionco.com 

Red Bull Australia 

Ph: 02 9023 2892 

www.redbull.com.au 

Samuel Smith & Son 

Ph: 07 3373 5777 

www.samsmith.com 

Sirromet Wines 

Ph: 07 3206 2999 

www.sirromet.com 

Treasury Wine Estates 

Ph: 03 9685 8000 

treasurywineestates.com 

Liquor Marketing Group 

Ph: 07 3246 5272 

www.bottlemart.com.au 

EDUCATION, TRAINING 

& EMPLOYMENT 

Best Security - Security 

and Training 

Ph: 07 3212 8460 

www.bestsecurlty.net.au 

Australian Fire Protection 

Ph: 1300 803 473 

www.austfirepro.com.au 

Availio 

Ph: 07 3218 3900 

www.hanrickcurran.com.au 

Frontier Leadership 

Ph: 0423 097 246 

www.frontierleadership.edu.au 

Professional Hospitality 

Ph: 07 3160 8132 

professionalhospitality.com.au 

Sidekicker 

Ph: 1300 098 375 

www.sidekicker.com.au 

St John Ambulance Australia 

Ph: 07 3253 0552 

www.stjohnqld.com.au 

ENERGY GAS/POWER 

TransTasman 

Energy Group 

Ph: 1300 118 834 

www.tteg.com.au 

Bromic Heating 

02 9426 5222 

www.bromicheating.com 

Eco Synergy Systems 

Ph: 0429 820 101 

www.ecosynergysystems. 

com.au 

Choice Energy 

Ph: 03 9002 5123 

www.choiceenergy.com.au 

ELGAS 

Ph: 131161 

www.elgas.com.au 

Leading Edge Energy 

Ph: 1300 852 770 

www.leadingedgeenergy. 

com.au 

Make It Cheaper 

Ph: 1300 957 721 

www.makeitcheaper.com.au 

FINANCES, BANKING, 

INSURANCE & 

INVESTMENTS 

AON Risk Services - 

QHA Insurance Brokers 

Ph: 07 3223 7512 

www.aon.com.au 

Green Finance Group 

Ph: 0457 883 700 

www.greenfinancegroup. 

com.au 

GSA Insurance Broker 

Ph: 02 8274 8138 

www.gsaib.com.au 

Hanrick Curran – 

Chartered Accountants 

Ph: 07 3218 3900 

hanrickcurran.com.au 

Silverchef 

Ph: 07 3335 3392 

www.silverchef.com.au 

St. George Corporate & 

Business Bank 

Ph: 07 3232 8911 

www.stgeorge.com.au/ 

corporate-business 

Westpac Banking 

Corporation 

Ph: 07 3350 7750 

www.westpac.com.au 

Ausure Insurance Brokers 

SEQ 

Ph: 1300 450 663 

www.ausureseq.com.au 

Banktech 

Ph: 1800 080 910 

www.banktech.com.au 

BUPA - health insurance 

Ph: 134135 

(quote ID 2109197) 

www.bupa.com.au 

FOOD & ASSOCIATED 

BUSINESSES 

PFD Food Services 

Ph: 07 3906 9726 

www.pfdfoods.com.au 

GAMING AND RACING 

Ainsworth Game 

Technology P/L 

Ph: 07 3209 6210 

www.ainsworth.com.au 

Aristocrat Leisure 

Industries 

Ph: 07 3727 1600 

www.aristocrat.com.au 

IGT 

Ph: 07 3890 5622 

www.igt.com.au 

Konami Australia 

Ph: 02 9666 3111 

www.konamiaustralia.com.au 

Max Queensland 

Ph: 07 3637 1235 

www.maxgaming.com.au 

Scientific Gaming 

Ph: 02 9773 0299 

www.scientificgames.com 

Tabcorp Keno 

Ph: 07 3243 4113 

www.tabcorp.com.au 

UBET 

Ph: 07 3637 1370 

www.ubet.com 

Australian Pokie Consoles 

Ph: 0413 261 777 

www.clubsandpubs.com.au 

Bytecraft Systems - 

Gaming Machine Service 

Ph: 07 3456 3345 

www.bytecraft.com.au 

Karo - gaming stools 

Ph: 02 9980 1431 

www.karo.com.au


QHA PLATINUM PARTNERS 

HOSPITALITY 

CONSULTANTS 

HOTEL BROKERS / 

REAL ESTATE / 

PROPERTY VALUERS 

Silverchef 

Ph: 07 3335 3392 

www.silverchef.com.au 

AHS Hospitality 

Ph: 07 5512 6143 

www.ahshospitality.com.au 

Commercial Licensing 

Specialists 

Ph: 07 5526 0112 

www.clslicensing.com.au 

Power Jeffrey & Co - 

Hotel Brokers 

Ph: 07 3832 6000 

www.powerjeffrey.com.au 

CRE Brokers 

Ph: 07 5371 0165 

www.crebrokers.com 

The Lido Group 

0423 695 703 

www.lido.com.au 

QHA DIAMOND PARTNERS 

DWS Hospitality 

Specialists 

Ph: 07 3878 9355 

www.dws.net 

CBRE Hotels 

Ph: 0418 886 525 

www.cbrehotels.com 

Professional Hospitality 

Ph: 07 3160 8132 

www.professionalhospitality. 

com.au 

Knight Frank Australia 

Ph: 07 3246 8888 

www.knightfrank.com.au 

Knight Frank Valuations 

Ph: 07 3193 6800 

www.knightfrank.com.au 

QHA GOLD PARTNERS 

HOTEL ENTERTAINMENT 

Fox Sports 

Ph: 0403 061 412 

www.foxsports.com.au 

Foxtel for Business 

Ph: 1300 720 630 

www.austar.com.au 

Landmark White 

Ph: 07 3226 0002 

www.landmarkwhite.com.au 

Ray White Hotels 

Ph: 02 8016 3810 

www.raywhite.com.au 

Sky Channel 

Ph: 07 3228 6344 

Freecall: 1800 251 710 

www.skychannel.com.au 

LEGAL 

Mullins Lawyers 

Ph: (07) 3224 0222 

www.mullinslaw.com.au 

Nightlife - Music & Video 

Freecall: 1800 679 748 

www.nightlife.com.au 

Bennett & Philp Lawyers 

Ph: 07 3001 2999 

www.bennettphilp.com.au 

Pro Score - Sporting 

Promotions 

Ph: 0431 366 800 

www.proscore.com.au 

Recharge DJs - Brisbane 

Ph: 1300 836 832 

www.rechargedjs.com 

HOTEL & BAR SUPPLIES 

BOC Limited -Gas/ 

Reticulation Supply 

Ph: 07 3212 4322 

www.boc.com.au 

Base Interior Solutions 

Ph: 0435 934 948 

www.baseintsolutions.com 

Andale Beverage Systems 

Ph: 07 3421 5200 

www.andale.com.au 

Broadley Rees Hogan Lawyers 

Ph: 07 3223 9121 

www.brhlawyers.com.au 

Commercial Licensing 

Specialists 

Ph: 07 5526 0112 

www.clslicensing.com.au 

Corrs Chambers 

Westgarth - Lawyers 

Ph: 07 3228 9778 

www.corrs.com.au 

LIQUOR BUYING GROUPS 

Independent Liquor Group 

Ph: 07 3713 2751 

www.ilg.com.au 

Liquor Marketing Group 

(Bottlemart) 

Ph: 1300 733 504 

www.bottlemart.com.au 

QHA SILVER PARTNERS 

Green Finance Group 

Independent Liquor Group 

Trans Tasman Energy Group 


Silverchef 

QHA BRONZE PARTNERS 

Power Jeffrey and Company 

Best Security 

Rohrig Group 

St George Bank 

Red Bull Australia 

Brand+Slater Architects 

BOC Limited 

Paynter Dixon 

Prosperity Advisers QLD 

iCharge Tablets 

Complete Property Service Australia 

GSA Insurance Brokers 



APPROVED 

MANAGER’S 

LICENCE 

RESPONSIBLE MANAGEMENT 

OF LICENSED VENUES 

TRAINING 

“HONESTLY THE BEST TRAINING 

SESSION! FUN AND LIGHT-HEARTED 

WHILE BEING VERY INFORMATIVE AND 

KNOWLEDGEABLE. THANKS, QHA.” 

OTHER COURSES OFFERED: 

Online RSA/RSG Training 

Gaming Nominee Training 

Employment Relations Training 

Employment Relations Webinar 

Responsible Management of Licensed Venues 

Training is a mandatory training requirement 

for those applying for a liquor licence, and 

applicants for an Approved Manager’s Licence. 

Training is offered face to face at regional 

centres throughout Queensland. 

For more information please contact the 

QHA Training Centre 

Ph: 07 3221 6999 Fax: 07 3221 6649 

Email: training@qha.org.au 

Web: www.qha.org.au 

LIQUOR WHOLESALE 

GROUPS 

ALM (Australian Liquor 

Marketers) 

Brisbane: Ph: 07 3489 3600 

Townsville: Ph: 07 4799 4022 

Cairns: Ph: 07 4041 6070 

www.almliquor.com.au 

MEDIA/MARKETING 

iCharge Tablets 

Ph: 1300 852 636 

www.icharge.net.au 

POINT OF SALE 

Bepoz Retail Solutions 

Ph: 1300 023 769 

www.bepoz.com.au 

Banktech 

Ph: 1800 080 910 

www.banktech.com.au 

Cardtronics Australia 

Ph: 07 3213 9505 

www.cardtronics.com.au 

CashPoint Payment Solutions 

Ph: 1300 286 626 

www.cashpoint.com.au 

lnCash ATMS 

Ph: 1300 800 660 

www.incash.com.au 

PRINTING / GRAPHIC 

DESIGN 

Platypus 

Ph 07 3352 0300 

www.platypusgraphics.com 

Easil - Graphic Design 

Ph: 1300 032 745 

www.easil.com 

SECURITY / CLEANING 

Best Security 

Ph: 07 3212 8460 

www.bestsecurity.net.au 

Complete Property Service 

Australia 

Ph: 07 3180 3800 

www.cpsa.online 

Clear to Work - Police Checks 

Ph: 07 3899 1123 

www.cleartowork.com.au 

Challenger Services Group 

Ph: 07 5668 3133 

www.csgroup.com.au 

CMBM Facility Services 

Ph: 07 3391 1040 / 

0419 708 715 

www.cmbm.com.au 

Lotus Filters 

Ph: 1300 653 536 

www.lotusfilters.com.au 

Tru Security Services 

Phone: 0452 377 662 

Web: www.trusecurity.com.au 

SUPERANNUATION 

lntrust Super Fund 

Ph: 07 3013 8700 

www.intrust.com.au 


Superannuation 

Ph: 07 3218 3900 

www.hanrickcurran.com.au 

TECHNOLOGICAL 

PRODUCTS 

& SERVICES 

First2Click 

Ph: 1300 765 385 

www.unidapsolutions.com.au 

Bytecraft Systems 

Ph: 07 3456 3345 

www.bytecraft.com.au 

Eco Synergy Systems 

Ph: 0429 820 101 

ecosynergysystems.com.au 

JB Hi-Fi Commercial 

Division 

Ph: 07 3360 9925 

www.jbhifi.com.au 

JVG Sound Lighting & Visual 

Ph: 07 5599 1222 

www.jvgsound.com.au 

QIKID 

Ph: 1300 553 256 

www.qikid.com 

Scantek Solutions 

Ph: 1300 552 106 

www.scantek.com.au 

Time Target 

Ph: 07 3137 1133 

www.timetarget.com 

ViMedia 

Ph: 1300 846 334 

www.klackit.com 

TRANSPORT 

A.P. Eagers Limited 

Ph: 07 3109 6731 

www.apeagers.com.au 

Black and White Cabs 

Ph: 07 3860 1800 

blackandwhltecabs.com.au 

WASTE MANAGEMENT 

Bottlecycler 

Ph: 0434 416 540 

www.bottlecycler.com

Speak to us today about these 

great new titles from SG Gaming 

Adding more variety to the launch of this new game family, 

CASH CONNECTION SWEET TWEET includes a new free game 

feature and another spin on the Cash Connection feature – this 

time it’s a canary that will deliver the Golden Eggs! 

Look out for a stampede of action with CASH CONNECTION 

WILD COUNTRY. Underpinned by a highly entertaining new 

“drop-and-lock” style feature, Cash Connection titles deliver 

lots of fun, plenty of rewards and a few interesting twists. 

Queensland 

10/3986 Pacific Highway, Loganholme QLD 4129 

Phone: 07 3458 9180 www.sggaming.com/australia

THERE’S NEVER A BETTER TIME TO TURN TO 

VOLTAGE OPTIMISATION 

Energy BILLS are going through the roof. 

We’re driving them down. 

The best result so far has come 

from Fitzy’s at Toowoomba. Two 

Ess3600a panels were installed 

on his main board and his bill from 

last November compared to this 

November decreased by $4,000 

per month - AN ANNUAL SAVING 

OF $48,000. 

“Testimonial” 

WHAT IS VOLTAGE OPTIMISATION (VO)? 

Voltage Optimisation aims to reduce 

electricity usage, power demand and cost 

by reducing supply voltage received. 

WHAT BENEFITS CAN BE OBTAINED FROM 

VOLTAGE OPTIMISATION DEVICES? 

A reduction and balancing in electricity 

supply voltage achieves a saving in 

energy consumption (kWh) and a 

reduction in maximum demand (KW & 

KVA). 

HOW IT WORKS 

VO devices maintain a steady and reduced output 

voltage, with independent phase control that 

further protects electrical equipment and prolongs 

equipment life. Further, the ability to adjust the 

incoming voltage ensures a stable and reliable 

power supply to plant and equipment. 

The benefi ts include improved power quality, less 

equipment maintenance, improved equipment life, 

and reduced energy consumption. This all results in 

signifi cant cost savings. 

WHEN IS VOLTAGE 

OPTIMISATION RIGHT FOR 

YOU? 

1. Overheating of transformers, 

switchboards and cabling 

2. Nuisance tripping of 

circuit breakers or control 

equipment 

3. Unstable equipment operation 

4. High energy costs 

p: 1800 326 796 e: sales@ecosynergysystems.com.au w: ecosynergysystems.com.au

QHA_April_Mag

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