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Inner Urban Management Services
Like any other business activity, a rental investment property has a risk factor that is minimised
by a professional approach to renting and management.
That risk factor can be reduced through skilled
property management — managers whose training,
appreciation of the law, experience, professionalism,
commitment to procedures such as letting
processes, maintenance and inspections, together
with accounting procedures, are worth extra dollars
to the property owner. At Inner Urban Real Estate we
have a continuous and direct involvement in looking
after your investment.
SELECTING PROSPECTIVE TENANTS
Our extensive advertising and referral facilities
quickly locate applicants. All applications are
thoroughly and carefully checked before presenting
the information to you, to ensure a quality tenant.
BOND
Where permitted by legislation, we obtain a
minimum bond equal to five or six weeks rent.
All bonds are required to be lodged with the
Residential Tenancies Bond Authority.
CONDITION REPORT
A detailed inspection is conducted and a Condition
Report prepared, prior to the commencement of
the tenancy. The Condition Report, together with
photos, clearly states the condition of the premises
at the commencement of the tenancy. Should any
unreasonable discrepancy exist at the end of the
tenancy, then the tenant may be liable.
LEASE AGREEMENTS
Leases are prepared in accordance with legislation,
and tailored clauses are included to cover any
uncommon situations (pool or garden maintenance,
etc.). In the event a tenant wishes to vacate early
(break the lease), the tenant is responsible for fees
and charges incurred, including a pro-rata portion of
the leasing fee.
ROUTINE INSPECTIONS
It is important to ensure your property is being
maintained in good order by the tenant. Regular
routine inspections are conducted each six months
(cannot be less by legislation) and the first inspection
is scheduled three months after the commencement
of the tenancy. A detailed report is sent to you,
highlighting any maintenance requirements.
RENT
• Rent payments are required to be made one
month in advance.
• Payments are monitored on a daily basis and
contact made with the tenant by SMS, phone,
email/letter if payments become overdue.
• In the event rent becomes 14 days in arrears, a
Notice to Vacate will be issued, followed by an
application to VCAT to seek possession. You will
of course be consulted and kept informed in
these circumstances.
STATEMENTS
Statements are produced the same business day
that the rent is paid therefore if the rent is paid early
the funds are paid to your early. Funds are deposited
directly into your bank account (cleared funds
overnight) and the statement sent by either mail or
email.
EXPENSES
Payment of rates, insurance, maintenance invoices
etc. can be paid from rental proceeds at your
request. An end-of-year financial report can be
produced showing all income and expenditure.
Inner Urban Real Estate

Inner Urban Management Services
Our qualified tradesmen are available to carry out any repairs. All maintenance is carried out in
consultation with Landlord and in accordance with instructions.
MAINTENANCE
Tenants have an obligation to notify the agent of
any items requiring maintenance. We can arrange
general maintenance and repairs on your behalf,
using qualified tradesmen, and make payments
through your rent statement, as instructed.
RENT REVIEWS
Our aim is to maintain the highest return on your
investment. A review of the rent is conducted
strategically before the end of a fixed term lease
and a recommendation submitted to the Landlord.
Appropriate notices are then sent to the tenant by
registered post.
LEASE RENEWAL TO EXISTING TENANT
Although neither a tenant nor a landlord is obliged
to enter into another fixed term lease, if either party
seek a new fixed term, we will consult and negotiate
a new lease if both agree.
TENANT VACATING AND RE-LETTING
When a tenant gives notice of intention to vacate
(minimum notice - 28 days)
• Landlord is contacted and instructions sought
• Marketing is commenced immediately
• Tenant is given a checklist to assist them to meet
their obligations
• A pre-vacating inspection is conducted
• Arrangement made with the tenant for early
inspections (legally, tenant only obliged to allow
access in the last 14 days of the tenancy)
FINAL INSPECTION AND BOND
When the property is vacant and on receipt of the
keys, a thorough inspection is conducted to ensure
that the tenant has fulfilled their obligations, taking
into account fair wear and tear. Any outstanding
items are discussed with the Landlord and tenant
and, if necessary, the tenant is formally notified of
any repairs or cleaning necessary.
The bond is required to be processed within 10
business days of the tenant vacating. If all is in order
the tenant and agent sign the Claim form and the
bond, less any agreed deductions, is refunded to the
tenant. In the event there is a dispute and the tenant
and landlord cannot agree, then it will be necessary
to apply for a VCAT hearing to resolve the issues.
We undertake this process in consultation with you.
INSURANCE
We strongly recommend Landlords have insurance
cover for each investment property, specifically,
• Building
• Public Liability
• Landlord Insurance
We are an authorised distributor of AON + Terri
Scheer Insurance Pty Ltd and can assist in arranging
Landlord Insurance Cover – which includes public
liability.
TAXATION
Taxation is a complicated area and we recommend
our clients consult a qualified professional
concerning all taxation matters.
www.innerurban.com.au

Inner Urban Testimonials
Here are what some of our clients are saying about us.
“A special thanks to you for all the times you were
available to us, much appreciated to have you as our
real estate agent!
In Dutch “dank je wel,” which means thank you!”
Casper & Alwiene — Tenant, Eureka Tower Apartment
“As first-time property investors, we are extremely
happy we chose Inner Urban to manage our property.
Catherine has the 3 Ps we expected (and hoped to
get) from a great property management service:
professionalism, persistence, and patience (and lots
of it!)
We would recommend Inner Urban to anyone who
wants all of this, plus friendly service with a smile.
Thank you for everything during this past year! We
look forward to a wonderful long working relationship
with you.”
C & A McKenzie — Owners, Essendon North
“You are amazing! Super efficient!
From the date of Friday 4th of Dec I spoken to you
and sent you the Lease Authority, you have leased it
out to tenant on 10th of Dec. It is unbelievable!”
Grace Guo — St Kilda Road Apartment
“Catherine managed the letting of our apartment
while we lived overseas. We very much appreciated
her consistently high standard of service which was
always prompt and professional. In addition, we had
complete confidence in their advice on all matters
relating to the management of the apartment. We
have no hesitation whatsoever in recommending
Inner Urban.”
Martin & Jan Smith — Owners, Eureka Tower
“That would be wonderful (keys back)! I don’t need
to worry about a thing since I have a good manager
like you!”
Jiayi Chen — Owner, Eureka Tower Apartment
“Thank you for your help on this matter; and thank
you for all your time and energy exerted during the
course of our tenancy. Everything was fantastically
dealt with both immediately and professionally and
we would definitely recommend your services to
anyone and everyone.”
Rita White — Tenant, Millers Road, Altona North
“Thank you very much for your professional and
respectful management of my residency. I would
not hesitate to use of recommend your property
management services in the future as my personal
experience has demonstrated your ability to
professionally and thoroughly manage your clients
interests in a manner that is understanding and
appreciative of the needs of a tenant.”
Irene Bellette — Tenant, Eureka Tower Apartment
“We have just leased a furnished apartment through
another agent. You two are so much more efficient
and professional. You spoiled us!”
Lynn LeMaster — Tenant, Eureka Tower
“Catherine was a fantastic agent. Not only was
she efficient and very professional, but went above
and beyond what we expected to ensure we were
comfortable and getting the most out of our new
home. After experiencing various agents beforehand,
it was so refreshing to deal with someone like
Catherine. We can’t recommend her enough. Thanks
Catherine.”
Ninwa Dammo — Tenant, Moonee Ponds Apartment
“I will miss Eureka and the professionalism of your
team — you have all been great to do business with.”
Dr. Russell Joshua — Tenant, Eureka Tower
Inner Urban Real Estate

Meet our Director — Catherine Bartoli
Catherine is dedicated to providing a professional and personalized service with total
commitment to her clients.
Catherine’s fascination with property and her passion
for working with people attracted her to a career
in Real Estate which she commenced in 1994. She
started her career as a receptionist, then specialising
in Residential Rentals, Catherine’s passion continues
as a Director and Property Manager of Inner Urban
Real Estate.
Effective property management requires the ability
to respond to and to exceed the requirements of
landlords and tenants alike.
For landlords this involves thoroughly assessing
tenancy applications to select the most suitable
tenant, then setting the appropriate rent level,
monitoring the tenancy to ensure the rent is paid
promptly and regular inspections to ensure the
property is maintained to the required standard. For
tenants it is about finding accommodation that best
suits their requirements and responding promptly to
their queries.
Catherine believes a sense of justice is an integral
part of property management. Doing the best by
both parties in a rental agreement maximizes the
likelihood of retaining good tenants for the long
term resulting in a win-win situation for everyone
concerned.
Inner Urban Real Estate is dedicated to providing
a professional and personalized service and total
commitment to their clients.
Catherine would be happy to assist with any
enquiries and can be contacted on her mobile
0418 383 778 or email cbartoli@innerurban.com.au.
OFFICE ADDRESS:
1206/401 Docklands Drive, Docklands 3008
POSTAL ADDRESS:
PO Box 12488 A'Beckett Street, Victoria 8006
www.innerurban.com.au