WORLD OF INDUSTRIES 02/2018

02 The Residential Service
includes maintenance and
inspection at regular intervals
01 Within the scope of the Residential Service, Beumer employees assume the
responsibility for availability, performance and profitability of the machines
LOGISTICS
the additional warehouse complex. The company intends to significantly
increase its turnover in the E-commerce sector. Up to 200,000
online orders per day are supposed to be processed at peak times.
This calls for efficient material flows and reliable technology.
The new building houses fully automated rack systems with about
300,000 storage places, order picking solutions, packaging stations
and more. The biggest part of the intralogistics system is an almost
nine-kilometer-long conveying system. “The roller conveyors and
belt conveyors link the individual areas with each other and transport
the goods from A to B”, explains Günther Rother, Maintenance
Manager at Beumer Group. He belongs to a team of 70 service technicians
who are working in five shifts 24 hours a day, 7 days a week
to ensure smooth processes on site.
Smooth operation throughout the service life
To ensure that the systems are always perfectly adapted to their
tasks and all processes run smoothly throughout their service life,
Beumer employees also carry out preventive maintenance. Günther
Rother explains: “This way, we can avoid uncontrolled machine
breakdowns, which can be very expensive for our customers.”
The team carries out maintenance and inspection work on the
systems at defined intervals. “We remove dirt, for example, since
it may affect the operational reliability of machines and systems”,
says Rother. “Movable parts are lubricated and correctly adjusted
if necessary.” The team checks the safety devices of the machines
and systems as well as their electrotechnical components and automation
technology. Further work includes corrective maintenance
like fault diagnostics and troubleshooting or repairs due to
unscheduled failures of components. “We develop and implement
concepts which enable a long-term and trouble-free operation
of the buildings”, adds the maintenance manager. The employees
check the technical installations and maintain them regularly, at
agreed intervals.
All spare parts available?
“We manage about 2,500 different spare parts in total”, says Rother.
“If required, we continue to adapt the scope and availability of the
range.” To support daily work and ensure a high degree of transparency
for our customers, the Beumer team has programmed a precisely
matched computerized maintenance management system
(CMMS). ´The software manages all information relevant to maintenance
in a data base. It provides order information on spare parts
as timely as possible, manages the spare and wear parts inventory
and calculates the demand. Each procurement process can be precisely
documented.
“We have worked out a spare parts concept enabling us to take
the required component to the corresponding place of repair
within two minutes”, explains Markus Petermeier, Operations and
Maintenance Manager at Beumer Group. “In addition, we have
developed a training module permitting our technicians to train
themselves on all system parts. This helps us to ensure availability
as desired by the customer. And here we are talking about a level
of more than 99 percent.” To ensure successful functioning, Residential
Service also includes emergency schedules and exercises
on system recovery and troubleshooting to enable the shortest possible
response times. This also applies to remote diagnostics provided
by the Beumer hotline.
One contact person for all needs
The service technician Daniel Schweer also belongs to the team:
“We also take care of system parts supplied by others.” The customer
only has one contact person who is available directly on his
site for all questions, which makes communication much easier.
“We also gain more knowledge this way”, says Daniel Schweer. If
the customer plans to expand the system, the versatile and highly
qualified Beumer team can develop a variety of individual solutions.
Beumer Group offers around-the-clock support every day of the
year, tailored to the needs of its customers, in this case a sports
manufacturer. “Our goal is to continue to improve trouble-free material
flow in order to guarantee value-added processes for our customers”,
explains Hesse. “We assume the complete responsibility
and ensure this way that they remain competitive in the long run.”
Photographs: Beumer Group
www.beumergroup.com
50 WORLD OF INDUSTRIES 2/2018