WORLD OF INDUSTRIES 02/2018

For Beumer Group, Customer Support
is much more than just a service
LOGISTICS
Approximately 1,000 employees worldwide now work
for Beumer Group-Customer Support. They take care of
the customer, starting with the first project discussion,
through the time when the system is in operation. The
offered portfolio includes different services, in
particular Residential Service. With this service,
companies can hand over the complete responsibility
for availability, performance and economic efficiency
of their material flows to Beumer specialists.
As an international manufacturing leader in intralogistics providing
customized system solutions in the fields of conveying,
loading, palletizing, packaging, sortation and distribution technology,
Beumer Group knows the particular challenges posed by the
customers. They have high demands on machine availability and,
therefore, on customer support. This is why the system supplier has
developed and extended its customer support and established it as
a business segment in its own right. Due to its global positioning,
the group has consistently optimized and extended this segment
with specifically trained employees during the last few years. “We’re
not only providing service products, we really take care,” emphasizes
Guido Hesse, Director Customer Support at Beumer. “This becomes
more and more important to users from different industries.”
A continuously high level of availability has to be ensured to enable
companies to stay competitive.
48 WORLD OF INDUSTRIES 2/2018