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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
M A R C h 2 0 1 8 e d i t i o n<br />
true north<br />
WONDERFUL WEIPA AND THE<br />
ALBATROSS BAY RESORT<br />
INSIGHTS:<br />
HOPE ISLAND TAVERN<br />
MENA CREEK HOTEL<br />
COMPASS:<br />
RAVENSWOOD, A MINING<br />
TOWN TO THE CORE<br />
PROFILE:<br />
DARREN DICKFOS ARCHITECTS -<br />
AS THE CROW FLIES
Bernie Hogan with Nerida Foo of The Gateway Hotel<br />
BEYOND THE COMMONWEALTH GAMES<br />
I AM REMINDED QUEENSLAND<br />
IS AN ENORMOUS PLACE AND<br />
OUR MEMBERSHIP IS FAR AND<br />
WIDE. THAT IS WHY WE ARE<br />
TAKING OUR SHOW ON THE<br />
ROAD THIS MONTH.<br />
Don’t be mistaken, I like many of you will be wholeheartedly embracing<br />
all that the Gold Coast has to offer in April. We have invited the world to<br />
our state, and members of the <strong>QHA</strong> will be working overtime to ensure all<br />
the tourists, competitors and officials fall in love with Queensland. Despite<br />
a missed opportunity from the State Government, our Broadbeach and<br />
Surfers Paradise members will enjoy some extra trading hours which should<br />
be approved by Parliament in <strong>March</strong>. We wish these members all the very<br />
best of results!<br />
However, I am reminded Queensland is an enormous place and our<br />
membership is far and wide. That is why we are taking our show on the<br />
road this month. I will be with some of our team in the far north visiting<br />
Cairns, Mareeba, Mossman and Port Douglas, listening to the challenges<br />
members face in these regions and delivering employment relations advice<br />
and accommodation updates.<br />
Townsville and the Burdekin get a visit as well, as we deliver the very first<br />
Pubs, Pots and Profits seminar in association with CUB this month. Another<br />
fantastic opportunity for our members to get the very best out of the <strong>QHA</strong>.<br />
Our western members are not forgotten with the first ever training program<br />
delivered in Cunnamulla!<br />
I tell you this for one reason – we love to hear from all of you. Without your<br />
knowledge, we will never know what is best for your region. Take advantage<br />
of any member of the <strong>QHA</strong> when they visit, for any topic, so we can help<br />
improve your business.<br />
BERNIE HOGAN<br />
<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />
<strong>QHA</strong> REVIEW | 3
3 EDITOR’S LETTER<br />
M A R C H 2 0 1 8 e d i t i o n<br />
<strong>QHA</strong><br />
Level 14, 270 Adelaide Street<br />
Brisbane, Queensland 4000<br />
GPO Box 343<br />
Brisbane, Queensland 4001<br />
Phone: 07 3221 6999<br />
1800 177 594<br />
Fax: 07 3221 6649<br />
Web: www.qha.org.au<br />
Email: info@qha.org.au<br />
Office Hours<br />
8.30am – 5.00pm Monday to Friday<br />
President<br />
Mr Tom McGuire<br />
Senior Vice President<br />
Mr Richard Deery<br />
Vice Presidents<br />
Mr Scott Armstrong<br />
Mr John Douglas<br />
Mr Brad Fitzgibbons<br />
Secretary/Treasurer<br />
Mr Tony Condon<br />
Trustees<br />
Mr Will Cordwell<br />
Mr Peter Britain<br />
Chief Executive and Editor<br />
Mr Bernie Hogan<br />
www.qha.org.au<br />
5 CONTRIBUTORS<br />
6 NEWS<br />
16 LATEST & GREATEST<br />
18 FEATURE:<br />
ALBATROSS BAY RESORT, WEIPA<br />
34 PROFILE:<br />
DRIVEN BY DESIGN - DARREN DICKFOS<br />
40 INSIGHTS:<br />
HOPE ISLAND TAVERN<br />
MENA CREEK HOTEL<br />
48 COMPASS:<br />
RAVENSWOOD - GOLD AND ITS GHOSTS<br />
54 ACCOMMODATION<br />
58 TOP DROP<br />
62 TRADE DIRECTORY<br />
64 PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> REVIEW | 4<br />
<strong>QHA</strong> REVIEW is published by the Queensland<br />
Hotels Association ABN 54 878 166 941.<br />
All information is correct at time of going to press.<br />
The publishers cannot accept responsibility for<br />
errors in articles or advertisements, or unsolicited<br />
manuscripts, photographs or illustrations.<br />
The opinions and words of the authors do not<br />
necessarily represent those of the publisher. All<br />
rights reserved. Reproduction in part or whole is<br />
strictly prohibited without prior permission.<br />
EDITORIAL & ADVERTISING<br />
For all editorial and advertising queries<br />
qhareview@qha.org.au
DAMIAN STEELE<br />
<strong>QHA</strong> Industry<br />
Engagement<br />
Manager<br />
A hospitality industry<br />
professional with over<br />
30 years’ experience<br />
in liquor, gaming and<br />
operations. Damian<br />
has a strong focus<br />
on compliance and<br />
legislation.<br />
ROSS TIMS<br />
<strong>QHA</strong> Training and<br />
Safety Manager<br />
Ross manages the<br />
development and<br />
delivery of industry<br />
related training courses<br />
and the provision of<br />
workplace health and<br />
safety services to<br />
<strong>QHA</strong> member hotels<br />
and other hospitality<br />
venues.<br />
PAUL ST JOHN-WOOD<br />
Membership Officer<br />
Paul is the face of the<br />
Association to many<br />
<strong>QHA</strong> members as he<br />
travels the length and<br />
breadth of the state<br />
visiting, advising and<br />
assisting publicans.<br />
JUDY HILL<br />
<strong>QHA</strong> Accommodation<br />
Division Manager<br />
As a professional<br />
advocate for the<br />
accommodation sector<br />
of the hotel industry,<br />
Judy advises and<br />
represents members<br />
on matters including<br />
tourism legislation,<br />
marketing strategy,<br />
risk management and<br />
airline regulation.<br />
SARAH TILBY<br />
<strong>QHA</strong> Employment<br />
Relations Advisor<br />
Sarah previously<br />
worked for national<br />
employer associations<br />
in the housing and<br />
health care industries.<br />
She also worked for the<br />
Queensland Industrial<br />
Relations Commission<br />
in their award<br />
modernisation team.<br />
THE HON YVETTE D’ATH<br />
Attorney-General and<br />
Minister for Justice<br />
and Minister for<br />
Training and Skills<br />
Yvette D’Ath is a<br />
Labor member of the<br />
Legislative Assembly<br />
of Queensland<br />
representing the seat of<br />
Redcliffe.<br />
MIKE SARQUIS<br />
Executive Director of<br />
Liquor and Gaming<br />
Regulation<br />
Mike’s responsibilities<br />
include managing the<br />
gaming and liquor<br />
regulatory licensing and<br />
compliance regimes,<br />
and implementing the<br />
responsible gambling<br />
strategy and harm<br />
minimisation programs.<br />
NICK BAINBRIGGE<br />
State Manager (Qld)<br />
Aristocrat<br />
Nick has a proven<br />
history in wholesale<br />
liquor, electronic<br />
gaming, and hotel and<br />
restaurant operation.<br />
He now heads up the<br />
state team for one<br />
of Australia’s leading<br />
manufacturers of<br />
gaming machines.<br />
CURT SCHATZ<br />
Managing Partner,<br />
Mullins Lawyers<br />
With over 30 years’<br />
experience in property,<br />
liquor and gaming law,<br />
Curt is recognised<br />
as a leader in this<br />
field. He advises<br />
pub, club, nightclub,<br />
restaurant, resort and<br />
accommodation venue<br />
owners and operators.<br />
BRENDAN O’FARRELL<br />
Chief Executive<br />
Officer, Intrust Super<br />
Brendan is responsible<br />
for overall management<br />
of the fund and<br />
providing advice to the<br />
board of directors. He<br />
passionately believes<br />
education is critical in<br />
super due to the everchanging<br />
nature of the<br />
industry.<br />
JOHN ROZENTALS<br />
Wine Writer<br />
John Rozentals is a<br />
freelance writer who<br />
has penned travel, food<br />
and wine articles for<br />
a range of Australian<br />
newspapers and<br />
websites including our<br />
very own <strong>QHA</strong> Review.<br />
<strong>QHA</strong> REVIEW | 5
NEWS<br />
BETTING IN CASH<br />
JUST GOT EASIER<br />
<strong>QHA</strong> REVIEW | 6<br />
Is there any worse feeling as a punter than missing<br />
the jump on a $10 pop because you were trekking<br />
between tables looking for a pencil to fill out a betting<br />
ticket?<br />
Thanks to UBET’s revolutionary digital innovation,<br />
TAPPY, instore customers can now build bets via<br />
their mobile phone and place them in cash using a<br />
digital barcode at the counter or self-service terminal;<br />
completely removing the need to fill out a betting<br />
ticket.<br />
Following positive feedback from punters during<br />
a recent trial, the product will now be available<br />
permanently across UBET venues in Queensland.<br />
UBET Head of Customer Experience Brad Tamer said<br />
the new product was the easiest way for customers<br />
to bet in cash and predicted the uptake to be strong<br />
across all jurisdictions.<br />
“This gives our customers a choice between<br />
betting in the traditional way with a ticket or a more<br />
contemporary process akin to betting digitally,”<br />
Mr Tamer said.<br />
“For those who choose TAPPY, gone will be the<br />
frustrations of wet tickets, pencil droughts and endless<br />
searches for proposition numbers, only to be replaced<br />
with a quicker, easier process to bet in cash.<br />
“TAPPY makes the retail betting process much easier<br />
for customers, particularly when placing exotics, multis<br />
and live bets, which previously meant filling out a multifaceted<br />
ticket.<br />
“THAT BEING SAID, CUSTOMERS WHO WANT TO BET<br />
IN THE TRADITIONAL WAY WILL STILL BE ABLE TO<br />
FILL OUT TICKETS AND PLACE THEIR BETS AS THEY<br />
ALWAYS HAVE.”<br />
“A lot of our customers still like to bet in cash and<br />
this technology allows them to do that using the<br />
convenience of their digital device. It is a marked step<br />
away from the tickets customers have been using for<br />
more than 50 years.<br />
“That being said, customers who want to bet in the<br />
traditional way will still be able to fill out tickets and<br />
place their bets as they always have.”<br />
Another boost for UBET’s instore customers is the<br />
access they’ll now have to promotional offers such as<br />
money back and inflated price specials.<br />
“Previously these were only available for digital<br />
customers, but thanks to TAPPY we can now offer<br />
instore customers the equivalent, which is really<br />
exciting with the NRL and AFL seasons and an actionpacked<br />
Autumn Racing calendar just around the<br />
corner,” he said.<br />
“Furthermore, customers don’t need a UBET account<br />
to use TAPPY, they simply need the app, so anyone<br />
with a mobile device is able to take advantage of the<br />
functionality and promotions.”
NEWS<br />
AYR PUB PATRON<br />
LEAVES A FARMER<br />
AND RETURNS A<br />
MILLIONAIRE<br />
A North Queensland cane farmer is getting ready to<br />
buy more than just a tinnie after winning a $2.9 million<br />
Keno jackpot at the Burdekin Hotel.<br />
It was like any other afternoon at the Burdekin Hotel<br />
on Saturday, 17 February. A few regulars were in,<br />
sharing a drink and stories of their working week while<br />
escaping the smothering heat.<br />
It was around 1:30pm when hotel duty manager Mark<br />
Strong looked up from clearing some glasses to see<br />
the Keno display screen light up – $2,911,248 had<br />
been won there!<br />
Some time went by and, despite the excitement, noone<br />
in the busy venue went up to claim it.<br />
Strong says he immediately had a hunch who the<br />
winner was and phoned several names in the local<br />
phone book before finding the 35 year-old cane farmer<br />
at his family property. He told him what he suspected,<br />
urging him to “come back to town and check your<br />
ticket”.<br />
“I’m still shaking a bit,” the winner said moments<br />
after Mark’s hunch proved right – all 10 of his Keno<br />
numbers had indeed come up. He’d left a farmer and<br />
walked back in as a millionaire.<br />
“I didn’t know what to think when Mark rang me. I just<br />
occasionally come in and have a couple of drinks and<br />
put a Keno ticket on,” he said.<br />
The jackpot is the second to be won at a North<br />
Queensland hotel this year. The first was a $1.5 million<br />
cash prize, won by two Cairns mates having a lunch<br />
catch-up at the Balaclava Hotel on Sunday, 7 January.<br />
Keno’s newest Queensland hotel winner explained he<br />
normally would have thrown out the ticket that won<br />
him the whopping 10-number jackpot, but for some<br />
reason decided to replay the same numbers.<br />
“This one, I played for a couple of times. Normally, if it<br />
[the ticket] doesn’t come up with anything I get rid of<br />
the ticket and pick new numbers. If they come up with<br />
something, I keep playing them.<br />
“This one didn’t come up with anything but I thought<br />
‘what the heck, I’ll just put it back on’ because I<br />
usually put one on just before I leave.<br />
“Thank goodness I did!”<br />
The winner plans to use some of his hefty cash prize to<br />
help the family farm and his big brother, but also hopes<br />
to buy a new car and a boat, and travel overseas.<br />
“I definitely reckon there’ll be a ute involved, and I’m<br />
pretty sure I can get myself more than just a tinnie,”<br />
he joked.<br />
The win is the fifth $1 million-plus Keno jackpot to<br />
be won by Queenslanders since December last year,<br />
which was Keno’s 20th anniversary in Queensland –<br />
marking two decades since the game was first offered<br />
in the state back in 1997.<br />
Keno’s Queensland State Manager, David Dicker, says<br />
the team are rapt another hotel has been involved in<br />
making Keno’s second millionaire for <strong>2018</strong>.<br />
“We’re looking forward to celebrating this massive<br />
jackpot with the Burdekin Hotel and <strong>QHA</strong> in <strong>March</strong>,”<br />
Dicker said.<br />
Burdekin Hotel manager Mark Strong<br />
“had a hunch who the winner was” when<br />
the venue’s Keno display lit up with a jackpot.<br />
<strong>QHA</strong> REVIEW | 7
NEWS<br />
BEER SPA<br />
<strong>QHA</strong> REVIEW | 8<br />
It’s hard to fathom when you look through the list<br />
of Nobel Prize laureates by country that the Czech<br />
Republic has only five. In terms of services to mankind,<br />
surely the inventor of this concept has to be right up<br />
there. Behold, this is a beer spa in Prague.<br />
Here visitors to this special spa can “experience a<br />
classic Czech treatment based on the exclusive use<br />
of natural ingredients, materials and old medical<br />
procedures.”<br />
On your visit you can:<br />
• try 2 rooms - the Beer Spa and Spa Beer<br />
Land® with hop sauna<br />
• relax in original, handmade, oak tubs<br />
• draw and drink an unlimited amount of light and<br />
dark Krušovice beer<br />
• try the unique hop sauna<br />
• rest in a genuine wheat straw bed<br />
• enjoy fresh home-made beer bread<br />
Yep, you are reading correctly, you get to bathe in<br />
hand-made, thousand-litre, whirlpool royal oak tubs<br />
filled with the natural extracts used to brew Czech<br />
beer.<br />
Apparently the high hop oil content contributes to the<br />
“overall vitality and helps open pores on the skin. The<br />
high dose of vitamin B and active enzymes in brewer’s<br />
yeast have a salutary effect on skin regeneration.<br />
This unique combination of natural ingredients and<br />
the magical effect of royal oak, for ages a symbol of<br />
longevity and immunity, stimulate metabolism, help<br />
remove harmful substances from the body and ease<br />
fatigue and stress, thus resulting in ideal mental and<br />
physical relaxation.<br />
Ohh stop it! They had us with the unlimited amount of<br />
Czech beer.<br />
www.beerspa.com
NEWS<br />
NO CHICKEN PARMAS HERE<br />
The first vegan pub in London has recently opened its<br />
doors. It may sound like heresy to some but not Meriel<br />
Armitage and Luke McLaughlin who are continuing<br />
London’s vegan revolution with their unassuming East<br />
End hotel in Homerton. The Spread Eagle will be the<br />
first 100 per cent vegan pub in the city. It follows on<br />
from Armitage’s cult vegan taco joint Club Mexicana,<br />
which is already a street food favourite across the<br />
capital.<br />
Says Armitage, “Being a vegan is not just about food.<br />
It’s what you’re drinking, what you’re sitting on, what<br />
you’re wearing.” Indeed, all of The Spread Eagle’s<br />
food, drinks, fixtures and fittings are plant-based<br />
and sourced sustainably where possible.Armitage<br />
also firmly believes a vegan diet is anything but drab.<br />
“Just because food’s ethical doesn’t mean it can’t be<br />
naughty,” she says.<br />
The Spread Eagle serves pub favourites with a twist:<br />
“scallops” made from king oyster mushrooms poached<br />
in garlic oil; vegan chorizo; “cheez” (non-dairy cheese<br />
made from soya and coconut oil to mimic fried cheese)<br />
drizzled over nachos; and even beer-battered “tofish”.<br />
There is even vegan beer. Apparently, gelatine or<br />
isinglass (made from fish swim bladders) is used by<br />
some brewers in the clarification process.<br />
“We’ve got something on the menu that looks like the<br />
best Mexican fried chicken burger ever. It tastes like it<br />
too. You blow people’s minds when they find out it’s<br />
vegan” says Armitage.<br />
There is no denying the traditional pub scene has<br />
been turned on its head over the past decade and the<br />
launch of this new pub is further evidence of this. The<br />
rise of gastro pubs, craft beer, craft spirits and even<br />
the manner in which pubs are being renovated and the<br />
quality of the fitout is testament to the transformation<br />
of the humble pub being simply a watering hole for<br />
local tradies to down a few pots of amber nectar.<br />
With respect to the Vegan movement, Armitage also<br />
has some advice in changing public perceptions.<br />
“Veganism needs to stop taking itself so seriously if<br />
it’s to win the rest of the world over. That’s the point<br />
of the pub. We’re not a gastropub. We’ll have DJs, art<br />
club, quiz nights, and parties until late on Friday and<br />
Saturday.”<br />
<strong>QHA</strong> REVIEW | 9
NEWS<br />
THE SEARCH FOR AUSTALIA’S BEST PUB TOWN<br />
A nation-wide online survey claims it’s found the<br />
best pub town in Australia.<br />
Accommodation website Wotif recently asked<br />
travellers to vote for their “Top Six Uniquely<br />
Australian Towns” in six different categories<br />
including top pub town, top wine town, top<br />
adventure town and top town to see a kangaroo.<br />
While we can’t verify how scientific the January<br />
poll was, travellers nevertheless voted Ballarat<br />
as the best place to visit a local establishment<br />
and order a pot or a schooner to wash down a<br />
classic-Aussie bistro meal.<br />
For the record, Queensland’s own Goondiwindi<br />
and Rockhampton made the top 10, finishing<br />
equal sixth.<br />
The Sunshine State fared better as a place of<br />
adventure with Cairns voted Top Adventure Town<br />
and Port Douglas not far behind in fourth place.<br />
Kingscote on Kangaroo Island, SA is the top town<br />
to see a kangaroo, apparently.<br />
<strong>QHA</strong> REVIEW | 10<br />
PUBS SAVING LIVES<br />
A network of pubs in Gloucester, England have pledged<br />
to save lives by signing up to get defibrillators.<br />
This follows a recent incident at the city’s Butlers<br />
Venue Bar where staff helped save a woman who had<br />
collapsed in a nearby street.<br />
Quick-thinking doorstaff used a defibrillator machine<br />
to perform CPR on her until an ambulance arrived and<br />
took her to hospital where she later recovered. The<br />
woman even called the pub the next day to thank them.<br />
Now, a host of community-minded pubs in the city have<br />
signed up to the Public Hearts Scheme which aims to<br />
save more lives of people who have heart attacks or<br />
cardiac arrests in the city.<br />
The scheme, set up by Gloucestershire PC Matt<br />
Hammond, is helping every venue in the county to<br />
fundraise for their own defibrillator.
NEWS<br />
Osbourne Hotel, Fortitude Valley<br />
07 3252 8899<br />
info@brandandslater.com.au<br />
www.brandandslater.com.au<br />
NEW SUBARU<br />
OUT AND ABOUT<br />
- CALENDAR APRIL <strong>2018</strong> -<br />
Look out for the <strong>QHA</strong>’s new, and distinctly red, Subaru<br />
Levorg as we go out and about catching up with<br />
members at their venues across central and southeast<br />
Queensland.<br />
<strong>QHA</strong> Chief Executive Bernie Hogan (right) was keen<br />
to be given the keys from Margot Knowles (left) of A.P<br />
Eagers Fleet and James Simpson of City Automotive<br />
Group who continue to provide excellent deals on<br />
a superb range of vehicles for the <strong>QHA</strong> and our<br />
members.<br />
R M LV *<br />
GAMING NOMINEE*<br />
Toowoomba 4 April Toowoomba 5 April<br />
Mt Isa<br />
5 April<br />
DEVELOPING HOTEL<br />
MANAGEMENT SKILLS***<br />
Brisbane 12 April Brisbane 9-10 April<br />
Gold Coast 18 April COOKING THE BOOKS****<br />
Brisbane 24 April Brisbane 23 April<br />
Member<br />
Price<br />
*$395 **$495 ***$495 ****$295<br />
Book courses @ www.qhashop.org.au or<br />
training@qha.org.au or phone 07 3221 6999
NEWS<br />
THE AWARDS CONTINUE<br />
<strong>QHA</strong> REVIEW | 12<br />
Since starting in <strong>March</strong> 2016, Balter Brewery on<br />
the Gold Coast has won a bunch of awards for<br />
their beer and operation. Last year they took out<br />
Best International Pale Ale at the AIBA (Australian<br />
Independent Brewery Association) Awards as well as<br />
Champion Medium Size Brewery and Best Newcomer<br />
(rookie of the year).<br />
Well, they can add to that list of awards their XPA<br />
taking out the #1 slot in the GABs Hottest 100. So,<br />
what are the GABs you might say? Created in 2011 by<br />
Steve Jeffares and Guy Greenstone, the guys behind<br />
The Local Taphouse beer temples and Stomping<br />
Ground Brewery & Beer Hall in Collingwood, the event<br />
was originally known as the Great Australian Beer<br />
SpecTAPular. It was designed as a celebration of craft<br />
beer diversity and creativity.<br />
Fast forward a few years and it has become a whole<br />
lot more than that. The event now showcases the<br />
best Australian and New Zealand craft breweries<br />
and cider producers. Up to 180 ‘Festival Beers<br />
and Ciders’ are made just for the event. Along with<br />
that there is entertainment, outstanding local food<br />
vendors, interactive exhibitor stalls, and food and drink<br />
education. Renowned American magazine, wThe Beer<br />
Connoisseur, in fact listed the GABS as one of the top<br />
20 beer festivals in the world in 2015.<br />
Each December, GABS also runs the influential Hottest<br />
100 Craft Beers of the Year poll which sees thousands<br />
of beer fans from all over Australia and New Zealand<br />
vote for their favourite beers of the year. The results<br />
are counted and celebrated across the country each<br />
Australia Day (for the Aussie poll) and Waitangi Day (for<br />
the Kiwi poll).<br />
For Balter, not only did they take out #1 spot for their<br />
XPA, every single one of their canned beers made it<br />
into the top 100. All of that speaks to a consistency<br />
that head brewer Scott Hargrave and his team of<br />
brewers work towards day-in day-out and signals the<br />
emergence of this increasingly popular brand of beer.
NEWS<br />
KEEN TO BE FEATURED IN<br />
q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
m a g a z i n e<br />
q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
a p r i l 2 0 1 7 e d i t i o n<br />
AND MORE INSTORE<br />
Hitting selected stores this month is Balter’s latest<br />
Limited Release IIPA.<br />
This Imperial IPA is described as, “a tangy fruit salad<br />
with extra punch. Clean, hefty hop notes provide<br />
substantial palate weight with hints of pineapple, pine<br />
and citrus, while the higher alcohol content delivers<br />
a delightfully dry, spicy finish. In a tall tin so you can<br />
share it with a mate celebrating a royal achievement, or<br />
simply soaking up the last shadows of a classic day.”<br />
We can’t wait to try one.<br />
BOWEN<br />
THERAPY<br />
ALL FOR ONE:<br />
PAYNTER DIXON'S ONE-STOP-SHOP<br />
TURNKEY CLIENT SOLUTIONS<br />
RESERVED SEATING:<br />
THE NEW INCHCOLM HOTEL'S<br />
RESTAURANT PROVES POPULAR<br />
THE RESILIENT CHARM<br />
OF THE GRAND VIEW<br />
HOTEL IN BOWEN<br />
DALBY DELIGHTS:<br />
AN INSIGHT INTO THE RURAL HUB<br />
OF THE DARLING DOWNS<br />
<strong>QHA</strong>_April_Cover.indd 1 7/04/2017 7:24 PM<br />
Ask for our<br />
2 0 1 8 m e d i a G U I D E<br />
Detailing our planned editorial showcases for the year ahead.<br />
All queries, be it in relation to editorial, advertising,<br />
production or distribution can be directed to<br />
qhareview@qha.org.au
NEWS<br />
SEXIST NAMES<br />
ON THE OUTER<br />
Times are a changing in the UK. In the wake of the<br />
#MeToo movement and the backlash against sexual<br />
harassment and abuse, efforts are being made to<br />
outlaw sexist marketing. Inappropriate beer names and<br />
images of scantily clad women may soon disappear<br />
from Britain’s beer fonts, cans and bottles.<br />
Nottingham-based Castle Rock has brewed a beer<br />
in honour of World War Two pin-up Elsie Mo since<br />
1998 and it is one of the company’s top selling ales.<br />
However, it has now ditched sexy pin-up girls inspired<br />
by historical images of US aircraft nose art in favour of<br />
a more politically-correct design, which pays homage<br />
to the Second World War’s female pilots.<br />
Other beers that have come under scrutiny are<br />
Robinsons’ Dizzy Blonde, Fordham & Dominion<br />
Brewing’s Double D Double IPA and advertising<br />
campaigns such as the Irish brewery that used the<br />
tagline, ‘Dublin Blonde goes down easy.’<br />
SOME COMPANIES HAVE EVEN GONE<br />
SO FAR AS TO DEVELOP BEERS TO SPECIFICALLY<br />
CATER FOR THE FEMALE MARKET.<br />
Whilst we have never really had an issue with that form<br />
of marketing of beer here in Australia, it signals a shift<br />
in thinking about product promotion. It is recognition<br />
that women enjoy beer just as much as men and they<br />
are an important market to consider.<br />
It is interesting to note, recent studies suggest women<br />
make up a very decent percentage of beer drinkers<br />
in most parts of the Western world (in the US alone,<br />
women account for 25 per cent of beer consumption,<br />
and 37 per cent of craft beer consumption).<br />
Some companies have even gone so far as to develop<br />
beers to specifically cater for the female market. Last<br />
year social media was abuzz with discussing Praguebased<br />
beer company, Aurosa’s promotional campaign<br />
advocating ‘lady beer’.
Contact your local Ainsworth Sales Executive today to find out more on (07) 3209 6210<br />
or visit www.agtslots.com.au<br />
www.agtslots.com.au<br />
© <strong>2018</strong> All rights reserved Ainsworth Game Technology Ltd.<br />
Subject to regulatory approval
LATEST & GREATEST<br />
Photo Credit: Innocent Bystander in the Yarra Valley are utilising recyclable kegs to serve their wine.<br />
KEG WINE<br />
THAT’S RIGHT, KEG WINE, NOT CASK WINE. IN A MOVE THAT MAY HORRIFY SOME,<br />
WINE PRODUCERS ARE TRYING A DIFFERENT APPROACH AND THE RESULTS MAY SURPRISE YOU.<br />
<strong>QHA</strong> REVIEW | 16<br />
Zilzie Wines in North-West Victoria and Innocent<br />
Bystander of Healesville in the Yarra Valley are just<br />
two wine producers who have jumped into the keg<br />
wine experience. Zilzie’s range includes two tap wines<br />
(rose and pinot grigio) which they have introduced<br />
to venues along the east coast of Australia from<br />
Queensland down to their Victorian home base.<br />
Innocent Bystander has combined their cellar door,<br />
a café, a restaurant and a bar with all their wines on<br />
tap, freshly served in temperature controlled, 100%<br />
recyclable kegs. There is even Australia’s first 100%<br />
premium wine-on-tap company – South Australia’s<br />
Riot Wine who have been producing high quality, low<br />
preservative and sustainable wine on tap since 2016.
LATEST & GREATEST<br />
A quick search online and you will find other suppliers<br />
of keg wine such as A&E Wine Imports who bring<br />
wines into Australia from Veneto, “a small but highly<br />
important region tucked into the north-eastern corner<br />
of Italy.” Keg Star is another business providing a keg<br />
leasing service to wine producers as well as craft<br />
brewers. Keg Star supply fully custom branded silk<br />
screen printed kegs.<br />
So what’s all the fuss? The keg wine system, whilst not<br />
intended to replace bottles altogether, is said to be a<br />
much more efficient way of serving wine by the glass<br />
at pubs. It is apparently better suited to wines that are<br />
crisp and served cold such as white wine.<br />
So, is this truly a better way to enjoy wine by the<br />
glass? Well out of a keg, wine apparently remains<br />
fresh from the first glass to the last - well at least up<br />
to 30 days it would appear. That has got to be better<br />
than throwing out half consumed bottles of “wine by<br />
the glass”. It is said there is no oxidation, no corkage,<br />
no spoilage and therefore no waste. It also apparently<br />
increases the speed of service with no time wasted<br />
pulling corks plus there is no more trash or need to<br />
recycle bottles.<br />
THE KEG WINE SYSTEM, WHILST NOT INTENDED TO REPLACE BOTTLES ALTOGETHER,<br />
IS SAID TO BE A MUCH MORE EFFICIENT WAY OF SERVING WINE BY THE GLASS AT PUBS.<br />
IN THE CAN!<br />
While we are at it, why not wine by the can?<br />
The craft beer movement has vehemently resurrected<br />
the humble tinnie and now the wine guys have<br />
followed suit and why not. Wine out of a bottle is so<br />
trés inconvenienté. You have to lug around a bottle,<br />
find a suitable glass and even a corkscrew. Check out<br />
this awesome can design with an even better name.<br />
<strong>QHA</strong> REVIEW | 17
FEATURE<br />
TRUE NORTH<br />
<strong>QHA</strong> REVIEW | 18<br />
Weipa. with a population of less the 5000 people is the<br />
largest town on the Cape York Peninsula and for those<br />
unaware, has quite an interesting history. Duyfken<br />
Point, just north of Weipa is the first recorded point of<br />
European contact with the Australian continent. Dutch<br />
explorer Willem Janszoon, on his ship the Duyfken,<br />
sighted the coast here in 1606, some 164 years before<br />
Lieutenant James Cook sailed up the east coast of<br />
Australia.<br />
The town itself began as a Presbyterian Aboriginal<br />
mission outpost before the start of the 20th century<br />
in 1898. It wasn’t until 1955 that a geologist by the<br />
name of Henry Evans discovered the red cliffs on the<br />
Aboriginal reserve, previously remarked on by the early<br />
Dutch explorers and Matthew Flinders, were actually<br />
enormous deposits of bauxite – the ore from which<br />
aluminium is made – and to a lesser extent tungsten.<br />
The rest as they say is history. Mining commenced<br />
in 1960 with the present town constructed mainly<br />
by Comalco (now called Rio Tinto Alcan). The Weipa<br />
bauxite mine is the largestof its kind in the world.
FEATURE<br />
TRUE NORTH<br />
WEIPA, WAY UP ON THE GULF OF CARPENTARIA<br />
COAST IN FAR NORTH QUEENSLAND IS KNOWN AS<br />
A MINING TOWN. IT OWES ITS EXISTENCE TO THE<br />
DISCOVERY OF ENORMOUS BAUXITE DEPOSITS<br />
ALONG THE COAST. THIS REGION HOWEVER, MEANS<br />
A LOT MORE THAN THAT MERE DESCRIPTION TO THE<br />
POWER FAMILY.<br />
WE RECENTLY HAD THE PLEASURE OF CHATTING WITH<br />
BOTH MARK AND BERNARD POWER OF THE POWER<br />
HOTEL GROUP ABOUT THEIR ALBATROSS BAY RESORT<br />
UP IN WEIPA AND THEIR LOVE FOR THE CAPE.<br />
Weipa, with a population of less the 5000 people, is<br />
the largest town on the Cape York Peninsula and for<br />
those unaware has quite an interesting history. Duyfken<br />
Point, just north of Weipa, is the first recorded point of<br />
European contact with the Australian continent. Dutch<br />
explorer Willem Janszoon, on his ship the Duyfken,<br />
sighted the coast here in 1606, some 164 years before<br />
Lieutenant James Cook sailed up the east coast of<br />
Australia.<br />
The town itself began as a Presbyterian Aboriginal<br />
mission outpost before the start of the 20th century<br />
in 1898. It wasn’t until 1955 that a geologist by the<br />
name of Henry Evans discovered the red cliffs on the<br />
Aboriginal reserve, previously remarked on by the early<br />
Dutch explorers and Matthew Flinders, were actually<br />
enormous deposits of bauxite – the ore from which<br />
aluminium is made – and to a lesser extent tungsten.<br />
The rest as they say is history. Mining commenced<br />
in 1960 with the present town constructed mainly<br />
by Comalco (now called Rio Tinto Alcan). The Weipa<br />
bauxite mine is the largest of its kind in the world.<br />
<strong>QHA</strong> REVIEW | 19
FEATURE<br />
THE DECK AND BEER GARDEN ARE ICONIC IN WEIPA. THE DECK HAS BECOME WHAT PEOPLE<br />
REFER TO AS ‘THE PLACE TO MEET’<br />
<strong>QHA</strong> REVIEW | 20
FEATURE<br />
So how did this mining town attract the interest of the<br />
Powers, and more importantly, what is it like running<br />
one of the northern most hotels in Australia? We were<br />
keen to find out. Bernard takes up the story.<br />
“The hotel was built in 1970 by Australian Airlines,<br />
then known as TAA. It consisted of the main hotel with<br />
an adjoining motel of 22 units. In 1980, they built a<br />
further 18 units to bring the total to 40. We bought the<br />
resort in 1981. Aside from numerous refurbishments to<br />
both the motel and the main hotel building, the overall<br />
structure hasn’t changed other than the addition of a<br />
very large beautiful deck overlooking the bay.”<br />
The result has seen it become a focal point for not<br />
only the hotel but indeed the people in town and the<br />
surrounding regions. Mark elaborates, “The deck<br />
and beer garden are iconic in Weipa. The deck has<br />
become what people refer to as ‘the place to meet’,<br />
whether it is your first time or you have lived there for<br />
50 years. It is a beautiful spot in the day or night. It’s<br />
position overlooking Albatross Bay is also unique in<br />
that it is one of the only places in Queensland where<br />
you can watch the sun set over the ocean from the<br />
western side.”<br />
It prompted us to ask Mark about hotel patronage and<br />
the types of customers The Albatross attracts.<br />
“The average person can be anything from a 24 yearold<br />
masters engineering student who wants a fantastic<br />
cup of coffee and knows a great red wine, a family<br />
travelling around Australia camping and fishing, an<br />
executive couple who have just retired or a group of<br />
professionals who are coming up recreationally. It is<br />
that diverse. It can even be a number of employees<br />
of the various companies who use Weipa as a central<br />
point for their commercial or public works around the<br />
mines. It’s a huge mixture.”<br />
Mark went on to explain how Weipa is anything but a<br />
boom or bust town.<br />
“It is a steady, stable town underpinned by Rio Tinto<br />
but there is also a lot of government activity. Education<br />
is a huge employer up here through public and private<br />
schooling. There is a lot of visitation to Cape York due<br />
to education, health, environment and defence.”<br />
As a result Weipa Airport has flights arriving regularly<br />
throughout the week.<br />
Work is being undertaken on a new mine, along with<br />
an upgrade of the port facilities and aside from the<br />
commercial airport, just 30 minutes outside of Weipa is<br />
the Royal Australian Air Force’s Scherger base. This is<br />
a strategic air strip capable of being activated at short<br />
notice. It was designed for operational units to move<br />
into existing facilities at little or no notice, either for<br />
urgent defence requirements or military exercises.<br />
Mark continues, “There are enormous environmental<br />
and infrastructure development works taking place.<br />
Water, roads, manufacturing, along with all the support<br />
services which come with it – the size of these projects<br />
<strong>QHA</strong> REVIEW | 21
FEATURE<br />
<strong>QHA</strong> REVIEW | 22<br />
is bigger than the whole of South East Queensland.<br />
A sealed road from Cairns through to Weipa is well<br />
underway and it’s such a massive project. It’s state<br />
and federally funded and won’t be finished till 2021.<br />
With our fascination growing about this intriguing town<br />
we asked Mark about the lure of Weipa from a tourist<br />
perspective. His affinity for the region was evident.<br />
“It’s a very spectacular part of Australia and one of<br />
the most remote places on earth with untold beauty.<br />
The region offers a terrain and landscape that is very<br />
rare. The only similarities being the Northern Territory<br />
and Western Australia. There are pristine lakes and<br />
waterfalls. You could be swimming around and there<br />
wouldn’t be five people within 200km of you.<br />
“With people increasingly seeking unique holidays,<br />
it’s appeal to campers and grey nomads in caravans,<br />
hunters and fishermen is undeniable. The Barra fishing<br />
and mud crabbing is incredible.The fish you can catch<br />
up there is something else – Mangrove Jack, Marlin,<br />
Barra. I mean Barra is not only exceptional eating, it is<br />
such an exciting way to fish. Sometimes we will take<br />
a boat out and even catch Bluefin Salmon with a little<br />
lure. It is a beautiful part of the world.”<br />
With the mention of fishing we couldn’t help but<br />
enquire about the crocs.<br />
“Yes, there are a few big lizards in the water and a<br />
couple of noahs too but if you use your common<br />
sense you don’t have too much to worry about.<br />
Boating around these parts is wonderful and a lot of<br />
people enjoy its unique aspects.”<br />
Our conversation turned to travelling to Weipa by road<br />
and what challenges this presents from a logistical<br />
perspective in keeping the hotel well stocked.<br />
“It’s about an 11-hour drive from Cairns but it is<br />
dependent on the condition of the roads. When you<br />
are in Brisbane, Sydney and Melbourne it is nice to talk<br />
about the weather as a conversation starter but in the<br />
Cape, it is vital information.<br />
“Some periods you can’t get through or its largely<br />
dependent on the type of vehicle you drive. You may<br />
need to wait a few days or leave immediately. It is a
FEATURE<br />
<strong>QHA</strong> REVIEW | 23
FEATURE<br />
<strong>QHA</strong> REVIEW | 24
FEATURE<br />
bit of an art form on whether to take that road. So<br />
yes, this plays a part in the logistics of keeping the<br />
hotel well stocked. From this perspective, there are a<br />
great deal more challenges with running a hotel here<br />
as opposed to Cairns south but it’s part and parcel of<br />
business on the Cape.”<br />
We gathered this would necessitate a substantial<br />
storage facility as well.<br />
“We have a well-worn system developed over<br />
decades. Our supply chain is coupled with a<br />
tremendously large storage capability at the hotel.<br />
Over time we have built and custom built and added<br />
on so physically, it is an enormous venue. We have<br />
the capability to store a huge amount of stock on the<br />
site, which can be necessary if you have a cyclone that<br />
stays around for a while and the roads are shut.”<br />
No doubt the abundance of fresh, local produce at<br />
least helps with keeping the restaurant well stocked as<br />
well as providing a healthy source of inspiration. Mark<br />
enthusiastically agreed.<br />
“You bet. We have terrific seafood. Indeed, if we<br />
changed the menu totally we would never take off<br />
a terrifically cooked fillet of Barrimundi because it is so<br />
well regarded here, as are the mud crabs. We have<br />
terrific local chefs who can prepare some beautiful<br />
OUR TEAM UP THERE, THEY ARE LIKE A FAMILY<br />
AND WE OPERATE IT LIKE A FAMILY. WE CATCH UP<br />
IN WEIPA, BRISBANE OR CAIRNS TO DO THINGS<br />
TOGETHER QUITE REGULARLY, INSIDE AND<br />
OUTSIDE OF THE BUSINESS.<br />
seafood. People will even come in after a few days of<br />
fishing and we will cook up their fish for them as well.”<br />
Mark’s reference to his chefs raises the issue of staffing<br />
and the importance of recruiting a great team.<br />
“There wouldn’t be a business in Australia who<br />
wouldn’t say that people are the most important<br />
component. Our team up there, they are like a<br />
family and we operate it like a family. We catch up in<br />
Weipa, Brisbane or Cairns to do things together quite<br />
regularly, inside and outside of the business.<br />
“We are very involved in the day to day life of our<br />
team ensuring they are motivated, challenged and<br />
enjoying what they do. It is important when you are in<br />
an isolated part of the world to also get out every now<br />
<strong>QHA</strong> REVIEW | 25
FEATURE<br />
“WE ALSO INVEST HEAVILY IN OUR STAFF<br />
ACCOMMODATION, ALLOCATING A LARGE PARCEL<br />
OF LAND FOR THEIR RECREATIONAL FACILITIES.<br />
WE WOULD UPGRADE THEIR ACCOMMODATION<br />
FACILITIES ALMOST EVERY TWO YEARS TO ENSURE<br />
A GREAT DEAL OF SATISFACTION WITH THEIR<br />
LIVING ARRANGEMENT.”<br />
Clockwise from left - Mark, Brendan,<br />
John, Bernard and Eamon Power<br />
<strong>QHA</strong> REVIEW | 26<br />
and again. As such, we get them down to Brisbane to<br />
watch the football and to keep them in tune with what<br />
trends are developing in terms of dining, food and<br />
beverage.<br />
“We also invest heavily in our staff accommodation,<br />
allocating a large parcel of land for their recreational<br />
facilities. We would upgrade their accommodation<br />
facilities almost every two years to ensure a great deal<br />
of satisfaction with their living arrangement.”<br />
As most would be well aware, the Power family have a<br />
long history in the hotels industry so I was keen to hear<br />
about their future plans for the business.<br />
“We are at a point where our freehold hotels and<br />
interest in liquor are solely focussed in Cape York<br />
(In the late 90’s the Power Hotel Group divested<br />
itself of numerous hotel interests around the State).<br />
This however could change in the next two to three<br />
years. The group is now quite diverse with interests in<br />
property, event management and so forth but our first<br />
and foremost passion and commitment is in hotels and<br />
that will remain forever and a day. We have invested<br />
in a long-term plan in the Cape so we want to see<br />
it develop and grow but we still want the region to<br />
retain its special appeal - that natural beauty and the<br />
culture of Cape York itself. That is an important part of<br />
ensuring the hotel and Weipa itself is progressive.<br />
“There is a lot happening in the region and a wealth<br />
of beauty with incredible recreational opportunities as<br />
well. It is truly exciting. The dynamic of Weipa and Far<br />
North Queensland has changed more in the last 10<br />
years than it has in the previous 50 years. It really has<br />
a wonderful feel to it.”
MP ATTORNEY GENERAL<br />
with The Hon. Yvette D’Ath<br />
GET READY FOR THE COMMONWEALTH GAMES<br />
<strong>QHA</strong> REVIEW | 28<br />
It’s not long until we start welcoming athletes and<br />
visitors to our great state for the <strong>2018</strong> Gold Coast<br />
Commonwealth Games.<br />
The government has announced that restaurants and<br />
licensed venues in Gold Coast Safe Night Precincts<br />
(SNPs) will be able to serve alcohol for an extra hour<br />
during the games.<br />
Venues can also apply to open even longer if they<br />
choose to use their allocation of extended trading<br />
hours permits. For such a special once-in-a-generation<br />
event, application fees will be waived for licensed<br />
venues applying to extend their trading hours during<br />
the games.<br />
INTERNATIONAL ATHLETES’ GOLD COAST <strong>2018</strong><br />
Commonwealth Games Corporation (GOLDOC)<br />
accreditation passes will be recognised as sufficient<br />
ID to enter licensed venues across Queensland.<br />
In addition, as part of welcome packs and<br />
communication with all athletes, we will recommend<br />
they carry their passports or licences, to ensure<br />
quickest scanned entry.<br />
ID scanning is only required after 10pm in licensed<br />
venues in SNPs which have licensing hours that allow<br />
trade beyond midnight. Venues which don’t currently<br />
require ID scanners will not need to install them for the<br />
games.<br />
Scanner manufacturers have been provided with<br />
a full list of all 70 nations competing in the games.<br />
To learn more about extended trading hours permits,<br />
visit ‘Permanent (ongoing) and temporary<br />
(one-off) extended trading hours’ at<br />
www.business.qld.gov.au/liquor-gaming.<br />
ID SCANNING IS ONLY REQUIRED AFTER 10PM<br />
IN LICENSED VENUES IN SNPS WHICH HAVE<br />
LICENSING HOURS THAT ALLOW TRADE BEYOND<br />
MIDNIGHT. VENUES WHICH DON’T CURRENTLY<br />
REQUIRE ID SCANNERS WILL NOT NEED TO INSTALL<br />
THEM FOR THE GAMES.<br />
GAMBLING COMMUNITY BENEFIT FUND – ROUND 94<br />
Last month, I was pleased to announce the list of<br />
more than 600 community groups who received<br />
$13.9 million worth of grants as part of Round 94<br />
of the Gambling Community Benefit Fund.<br />
It was exciting news for these groups as it now allows<br />
them to fund projects that would have otherwise been<br />
out of reach.<br />
These grants are worth between $500 and $35,000<br />
and are offered to help sporting clubs and communitybased<br />
organisations purchase equipment and improve<br />
their facilities and services.<br />
If you’re interested in learning which local groups near<br />
you benefited, the full list of successful applicants are<br />
available on the Department of Justice and Attorney-<br />
General website: www.justice.qld.gov.au/grants.<br />
Applications for Rounds 95 and 96 have now closed.<br />
Successful applicants will be announced in the coming<br />
months.
Konami Australia Pty Ltd. 28 Lord Street Botany NSW<br />
Tel: 02 9666 3111 Email: reps@konami.com.au www.konamigaming.com
OLGR<br />
with Michael Sarquis<br />
DRINK SPIKING<br />
<strong>QHA</strong> REVIEW | 30<br />
FOLLOWING A REQUEST FROM LICENSEES,<br />
WE’VE PRODUCED A NEW DRINK SPIKING POSTER<br />
TO EDUCATE PATRONS ABOUT THE WARNING SIGNS<br />
AND HOW TO PROTECT THEMSELVES.<br />
You can download the new sign ‘Drink spiking don’t<br />
let it happen to you’ from the Queensland Government<br />
publications portal at www.publications.qld.gov.au.<br />
BRISBANE PROSECUTION<br />
A Sunnybank karaoke restaurant licensee has been<br />
convicted and fined for a second time, for multiple<br />
offences under the Liquor Act 1992.<br />
On 6 February <strong>2018</strong>, the Holland Park Magistrates<br />
Court convicted the restaurant licensee company on<br />
11 charges under the Act and fined them $40,000.<br />
This second conviction and fine serves as a timely<br />
reminder to all licensees that we have zero tolerance<br />
for this type of behaviour.<br />
The magistrate commented during sentencing that<br />
the licensee had shown blatant disregard for their<br />
responsibilities under the Liquor Act and made no<br />
improvements after multiple warnings, infringements<br />
and a previous conviction and fine of $15,000 early<br />
last year.<br />
Investigations by our compliance officers revealed the<br />
licensee and venue management to have jeopardised<br />
the safety of their patrons and staff between August<br />
and October 2017.<br />
The significant breaches of the Act included:<br />
• CCTV signage not displayed and CCTV equipment<br />
not maintained<br />
• failing to ensure that the crowd controller<br />
maintained order in and around the licenced<br />
premises<br />
• approved manager provided misleading<br />
documents to investigators<br />
• four employees involved in the service or supply of<br />
alcohol did not have current Responsible Service of<br />
Alcohol certificates for several months<br />
• on multiple occasions, the venue manager allowed<br />
alcohol to be consumed by a person who showed<br />
clear signs of undue intoxication<br />
• staff sold alcohol to patrons when the restaurant’s<br />
liquor license was suspended<br />
• failing to provide and maintain a safe environment<br />
in and around the venue including patrons rapidly<br />
consuming alcohol, alcohol consumption without<br />
adequate supervision, staff and patrons smoking<br />
indoors, putting out cigarettes on the floor and<br />
flicking them across the room, an extremely violent<br />
and uncontrolled brawl and a patron passed out<br />
for a significant period of time without any medical<br />
assistance or checks.<br />
EASTER AND ANZAC DAY TRADING HOURS<br />
Be sure to familiarise yourself with the upcoming<br />
Good Friday and Anzac Day trading hours by visiting<br />
‘Trading hours for liquor licensees’ at www.business.<br />
qld.gov.au/liquor-gaming.<br />
You may receive a visit from one of our compliance<br />
officers, who will be out and about over these periods.<br />
Remember, trading hours on your licence don’t apply<br />
to special days, such as Good Friday and Anzac Day.<br />
If you have entered into a written agreement with an<br />
RSL or services club to sell alcohol at your licensed<br />
venue during an Anzac Day event held on behalf of<br />
their club (such as a dawn service), you will need to<br />
apply for an extended trading hours permit at least<br />
21 days prior.<br />
Applications received by OLGR less than 21 days prior<br />
may not be processed so get in quick! To learn more<br />
about extended trading hours permits, visit ‘Permanent<br />
(ongoing) and temporary (one-off) extended trading<br />
hours’ at www.business.qld.gov.au/liquor-gaming.
LEGAL MATTERS with Curt Schatz<br />
INTERIM AUTHORITIES -<br />
WHAT YOU NEED TO KNOW<br />
<strong>QHA</strong> REVIEW | 32<br />
We have recently acted for a number of hotel landlords<br />
who, due to no fault on their part, have found<br />
themselves in difficulty because their tenant is unable<br />
to continue trading the hotel business, endangering<br />
the value of the landlord’s asset. The Liquor Act 1992<br />
provides relief to landlords and other affected parties<br />
such as mortgagees or secured creditors through the<br />
interim authority mechanism, which can allow a venue<br />
to continue to trade for a set period of time until a new<br />
licensee is approved to hold the licences.<br />
As the name suggests, an interim authority can be<br />
granted by the OLGR to allow a premises to continue<br />
to trade under a liquor licence on an interim basis for a<br />
designated period of time, usually three months, until<br />
the authority expires.<br />
The circumstances in which a landlord, mortgagee, or<br />
owner of a financial interest in the premises may apply<br />
to the Commissioner for an interim authority include:<br />
1. a licensee ceasing to conduct business on the<br />
premises (i.e. due to abandonment, termination of<br />
lease or insolvency);<br />
2. the Commissioner ordering cancellation of the<br />
licence but the order having yet to take effect; or<br />
3. the Commissioner suspending the licence.<br />
As these situations generally arise due to issues relating<br />
to termination of the lease of a venue or a liquidation<br />
event, some of the more common scenarios where<br />
interim authorities are needed include:<br />
LEASES<br />
• Where a lease of a premises comes to an end and<br />
there is no new tenant to immediately take over the<br />
premises. If the landlord has not yet finalised the<br />
transfer of the liquor licence to itself, often it will be<br />
beneficial for the landlord or its nominee to apply<br />
for an interim authority to trade under the licence so<br />
that the venue can continue operating;<br />
• Where a tenant of a premises ceases trade and<br />
leaves immediately with no notice to the landlord.<br />
Similar to the situation above, it might be beneficial<br />
for the landlord to apply for an interim authority to<br />
continue to operate the business until a new tenant<br />
can be found; and<br />
• Where the landlord has terminated a lease due to<br />
default of a tenant and the landlord re-enters into<br />
possession of the premises.<br />
INSOLVENCY<br />
Where an external administrator is appointed to the<br />
licensee due to insolvency (i.e. liquidator, administrator,<br />
receivers and managers, mortgagee in possession) are<br />
appointed over the licensee or the premises. This is<br />
a common situation where an interim authority will be<br />
requested by the external administrator to continue to<br />
conduct the business of the licensee.<br />
An interim authority is intended to be merely an interim<br />
step to the full transfer of a liquor licence, so while<br />
these authorities may be extended if sufficient reasons<br />
exist, they cannot continue indefinitely, and a full licence<br />
transfer application must be lodged.<br />
The process for applying for an interim authority has<br />
a number of requirements to be met and sufficient<br />
evidence must be provided showing appropriate<br />
circumstances exist before the interim authority may be<br />
granted.<br />
For licensed venues that also have gaming machines,<br />
it is also important to note that the holder of an interim<br />
authority also needs to apply for special authorisation if<br />
it wishes to operate the gaming machines.<br />
It is also important for landlords to note that simply<br />
obtaining an interim authority and special authorisation<br />
after a tenant vacates or is evicted does not necessarily<br />
give the landlord control over the operating authorities.<br />
There is a real risk in these circumstances that a<br />
former tenant may still be able to surrender any or all<br />
of the operating authorities into the pool for sale. It is<br />
critical that a landlord has sufficient protection under its<br />
lease terms and acts quickly in these circumstances<br />
to preserve any operating authorities attached to the<br />
gaming machine licence for the premises.<br />
Should you have any queries or require any further<br />
information in relation to interim authorities please<br />
contact myself at Mullins Lawyers on (07) 3224 0230.
Brendan O’Farrell SUPERANNUATION<br />
THE NEW SUPER RULES YOUR TEAM<br />
WILL WANT TO KNOW ABOUT<br />
We’re well into <strong>2018</strong> now, and I hope your year<br />
has been successful so far. With the peak period of<br />
January out of the way, I’m sure most of you will have<br />
settled back into usual routines. If you need assistance<br />
with any superannuation processes that were put on<br />
hold during the busy season, Intrust Super would be<br />
happy to help.<br />
The Intrust Super team has also been settling into<br />
the usual yearly routine, and preparing for a few<br />
changes that are coming our way this year. Two new<br />
superannuation rules passed through Parliament<br />
late in 2017, and will be taking effect from 1 July<br />
<strong>2018</strong>. The new rules are an exciting development in<br />
superannuation, and could mean a better financial<br />
future for your team.<br />
DOWNSIZER CONTRIBUTION<br />
The downsizer contribution could be a fantastic<br />
opportunity for those nearing retirement. The new rule<br />
allows those over 65 to make an after-tax contribution<br />
to their super, up to a maximum of $300,000, using<br />
proceeds from the sale of their family home.<br />
This could be a worthwhile opportunity for anyone<br />
whose children have long since moved out, or who are<br />
considering a smaller home with lower maintenance<br />
costs. For any elderly family members who are looking<br />
into retirement accommodation, it’s an opportunity<br />
they could use to boost their super.<br />
The contribution will not count toward contribution<br />
caps, nor will it be affected by the $1.6 million transfer<br />
balance cap. It’s limited to $300,000 per individual, so<br />
a couple selling their shared home could contribute up<br />
to $600,000.<br />
Just keep in mind that the amount contributed will<br />
not be exempt from the assets test used to assess<br />
eligibility for the Age Pension.<br />
FIRST HOME SUPER SAVER SCHEME<br />
Young staff members looking to buy their first home<br />
might want to consider the First Home Super Saver<br />
(FHSS). The scheme enables first-home buyers to use<br />
their superannuation to assist in saving for a deposit.<br />
Any before or after-tax contributions made from 1 July<br />
2017 will count toward the FHSS balance. A maximum<br />
of $15,000 from one financial year and $30,000 in<br />
total can be claimed for use on a house deposit.<br />
Withdrawals will become available on 1 July <strong>2018</strong>.<br />
The government believes the tax advantages available<br />
in super will help first-home buyers save for a deposit<br />
much faster. It could also help more young people start<br />
engaging with their superannuation accounts.<br />
If any of your staff decide to take advantage of this<br />
scheme, it could result in an increase in salary sacrifice<br />
requests. But salary sacrificing is not the only way<br />
to make tax-advantaged contributions to super.<br />
Employees can also apply for a tax deduction on any<br />
personal contributions they make to their super, and<br />
receive the same tax benefits as salary sacrificing.<br />
Your Intrust Super Relationship Manager would<br />
be happy to talk to staff about the range of super<br />
contributions available to them. They can also give<br />
any interested staff more information on the FHSS.<br />
Give them a call today!<br />
The information contained in this document is of a general nature only,<br />
and does not take into account your individual situation, objectives<br />
and needs. You should consider the appropriateness of the general<br />
information having regard to your own situation before making any<br />
investment decision. A Product Disclosure Statement is available at<br />
www.intrust.com.au or call us on 132 467 for a copy.<br />
Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier:<br />
65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE<br />
Licence No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/<br />
USI: HPP0100AU | RSE Registration No: R1004397<br />
<strong>QHA</strong> REVIEW | 33
PROFILE<br />
Photos: Crows Nest Hotel<br />
DRIVEN BY DESIGN<br />
<strong>QHA</strong> REVIEW | 34<br />
Darren Dickfos Architects (DDA) capped off an eventful<br />
2017 with one of its major projects winning the AHA<br />
National Award for Excellence for Best Redeveloped<br />
Hotel (General Division). Its redesign of the heritagelisted<br />
north Sydney entertainment venue, the Crows<br />
Nest Hotel, turned a well-used and dilapidated building<br />
interior into a vibrant array of intriguing multi-purpose<br />
spaces.<br />
Before the $8 million redevelopment the 3-storey<br />
“Crowie” was largely run out of the ground floor; the<br />
two upstairs floors being former accommodation<br />
facilities that the owners, ALH Group, had adapted into<br />
office space for its state headquarters.<br />
DDA’s task was to reconfigure every level of the<br />
building starting with the basement, which was<br />
opened out to include a loading bay and a refurbished<br />
cellar and storage area. Next, alterations at groundlevel<br />
saw the creation of the hotel’s chic new One<br />
Willoughby Bar, a new Bistro that doubles as a live<br />
band venue, and a gaming lounge.<br />
A massive re-working of the first floor saw office space<br />
transformed into function rooms, a cocktail bar, a roof<br />
top lounge and a distinguished lounge bar complete<br />
with wood panelling and chesterfield couches.<br />
Meanwhile, ALH’s office space was consolidated in a<br />
fresh fit-out of the top floor.<br />
DDA director Darren Dickfos says he’s extremely proud<br />
of the end result and the positive feedback from the<br />
client and patrons.<br />
“Each area has its own identity, yet seamlessly flows<br />
from space to space,” he says.<br />
“This provides patrons with a variety of environs in<br />
which to enjoy—from quiet private nooks, open air<br />
rooftop spaces overlooking other bar areas below, to<br />
funky crowd-thumping live band lounges.<br />
“Each area also has multiple uses. The chesterfield<br />
filled lounge can go from a refined place to meet your<br />
business associates to a function room for that upmarket<br />
corporate event. The trendy bistro can be reset<br />
as a place to have a quiet drink after work and then<br />
transform into a late night entertainment venue.”<br />
DDA was also responsible for designing the recent<br />
revamp of the Isa Hotel’s Rodeo Bar and Grill owned
PROFILE<br />
“WE PRIDE OURSELVES ON OUR DEDICATION TO OUR CLIENTS’ NEEDS AND OFFER UNIQUE SOLUTIONS,<br />
NO MATTER THE SIZE OR SCALE OF THE HOSPITALITY PROJECT.”<br />
by the Hakfoort Group. The wild-west theme with a<br />
distinctly Aussie twist went some way in earning the<br />
venue <strong>QHA</strong>’s Award for Excellence for Best Casual<br />
Dining last year. (It featured in the December 2017<br />
edition of <strong>QHA</strong> Review.) Creative touches included<br />
cladding the walls with raw railway sleepers and<br />
fitting out the décor with industrial copper pendants,<br />
crocodile skin upholstery and a specifically devised<br />
carpet reminiscent of the outback desert.<br />
Based in Brisbane’s Fortitude Valley, DDA has been<br />
offering its unique brand of architecture to hotel<br />
and hospitality clients for 21 years. Darren says the<br />
company has developed capabilities and resources<br />
that are dedicated to engaging client input across all<br />
project stages from initiation to completion.<br />
“We recognise the benefits of good brief formation as<br />
well as design and review in the design process with the<br />
end goal of creating a fit-for-purpose solution,” he says.<br />
As a result of the success of these award winning<br />
projects, DDA is now involved in the Hakfoort Group’s<br />
$11 million refurbishment of Toowoomba’s iconic<br />
Burke and Wills Hotel.<br />
<strong>QHA</strong> REVIEW | 35
PROFILE<br />
Photos: Crows Nest Hotel first floor<br />
office space transformation.<br />
<strong>QHA</strong> REVIEW | 36<br />
THE BURKE AND WILLS HOTEL IS ON TRACK TO BE<br />
COMPLETED IN APRIL AND INCLUDES THE TOTAL<br />
REFURBISHMENT OF 82 HOTEL ROOMS INCLUDING<br />
18 PRESTIGIOUS SUITES, FOUR FUNCTION AREAS,<br />
BISTRO, GAMING LOUNGE, AND A TWO-STOREY<br />
ATRIUM STYLE RECEPTION AND FOYER COMPLETE<br />
WITH A BESPOKE “LOTUS FLOWER” CHANDELIER.<br />
With this project Darren is mindful that the design and<br />
décor for a bar or hotel in a Brisbane or Sydney venue<br />
won’t necessarily suit a venue in a provincial centre<br />
such as Toowoomba.<br />
“For the Burke and Wills, the client requested a<br />
classical country feel while at the same time respecting<br />
the building’s historic modernist origins. This was a<br />
major part of DDA winning the commission and has<br />
been a hallmark of our success in many projects<br />
throughout the provincial centres of Queensland.”<br />
The Burke and Wills Hotel is on track to be completed<br />
in April and includes the total refurbishment of 82 hotel<br />
rooms including 18 prestigious suites, four function<br />
areas, bistro, gaming lounge, and a two-storey atrium<br />
style reception and foyer complete with a bespoke<br />
“lotus flower” chandelier.<br />
“We pride ourselves on our dedication to our clients’<br />
needs and offer unique solutions, no matter the size or<br />
scale of the hospitality project.”<br />
To learn more about how DDA could assist you with<br />
your next building or renovation project visit:<br />
ddarchitects.com.au<br />
Or call 07 3358 1786
FOCUS<br />
ARE YOUR EMERGENCY<br />
PROCEDURES<br />
GOLD MEDAL WORTHY?<br />
Three years in the planning and now with just a few<br />
short weeks to go before the Commonwealth Games<br />
commence, the excitement in Queensland is palpable.<br />
So too is the level of activity and preparation to ensure<br />
that everything is ready and running smoothly for the<br />
biggest international sporting event staged in Australia<br />
for a decade, and the largest ever hosted by the Gold<br />
Coast.<br />
With more than 6,600 athletes and team officials from<br />
70 Commonwealth nations and territories, 15,000<br />
volunteers and in excess of 100,000 visitors and media<br />
representatives expected to descend on the Gold<br />
Coast plus the 1.5 billion people that will tune in across<br />
the world to watch on TV, the success of this event is<br />
likely to be measured more by what doesn’t happen<br />
than by how many medals are won…<br />
Events with large groups of people necessitate specific<br />
safety requirements and the world will be watching<br />
to see how prepared we are. Not only do the sheer<br />
numbers of attendees pose a challenge to emergency<br />
responders but the event type, venue and location<br />
can present its own set of hazards,and safety is<br />
not something you want to assume is being done<br />
correctly.<br />
A carefully collaborated approach by QFES and<br />
thousands of man hours have gone into ensuring all<br />
competition venues and other important sites and<br />
precincts achieve building fire safety compliance,<br />
effectively covering the safety of the general public and<br />
athletes attending the Games. But what of the tens of<br />
thousands of room nights required for the event?<br />
There will be 100 per cent occupancy across the<br />
Gold Coast and event cities Brisbane, Cairns and<br />
Townsville, and acording to a recent media report,<br />
many Class Two buildings which cater for mainly<br />
permanent residents, are being increasingly used for<br />
short-term accommodation through sites like Airbnb<br />
without conforming to higher fire safety legislation.<br />
One of the important obligations of business owners,<br />
managers, and accommodation providers is to ensure<br />
that visitors, staff and occupants are safe in the event<br />
of an emergency. If it hasn’t been done already, now is<br />
the time to ensure that all safety features are compliant<br />
and maintained.<br />
In addition to the equipment, all employees must be<br />
trained in fire safety and understand the appointed<br />
evacuation strategy.<br />
Are evacuation routes clearly marked? In<br />
accommodation buildings, are evacuation diagrams<br />
correctly placed and orientated? Are the exits signs<br />
and emergency lighting undamaged and maintained?<br />
Have general evacuation and first response<br />
instructions been given?<br />
Has an evacuation practice been conducted? This<br />
should be done annually, and prior to the Gold Coast<br />
<strong>2018</strong> Commonwealth Games would be ideal. Training<br />
is readily available and there are a number of options<br />
for you to investigate, but make sure your workplace is<br />
emergency ready and that your team know what to do<br />
in the possible event of a fire or emergency situation.<br />
If a fire occurs, working fire protection systems<br />
can mean the difference between a minor fire and<br />
a devastating blaze. There is no better time to get<br />
prepared.<br />
Do your research, make some plans, get some advice<br />
and make sure you are prepared for one of the biggest<br />
events to hit the Gold Coast and your business.<br />
Call 1300 80 FIRE and be ready.<br />
Australian Fire Protection are proud members of<br />
the <strong>QHA</strong> who specialise in preparing people for<br />
emergencies through training, independent auditing<br />
and thorough evacuation diagrams.<br />
Preparing people for Emergencies<br />
australianfireprotection.com.au<br />
Ph:1300 80 3437<br />
<strong>QHA</strong> REVIEW | 37
INDUSTRY ENGAGEMENT<br />
with Damian Steele<br />
GAMING INDUSTRY INTEGRITY AFFIRMED<br />
BY THE FEDERAL COURT<br />
JUSTICE MORTIMER OF THE FEDERAL COURT HAS DISMISSED A LANDMARK CASE BROUGHT<br />
BY A FORMER GAMBLING ADDICT AGAINST THE GAMBLING INDUSTRY, FINDING THAT<br />
THE DESIGN OF POKER MACHINES IS NOT MISLEADING OR UNCONSCIONABLE.<br />
<strong>QHA</strong> REVIEW | 38<br />
Justice Mortimer’s ruling in favour of Crown Casino<br />
and Aristocrat in the Federal Court marks a line in<br />
the sand that should end the campaign of myth<br />
and misinformation that has been waged against<br />
the gaming industry. It’s the first time a claim has<br />
alleged poker machines are deceptively designed and<br />
breached Australian Consumer Law, and the first to<br />
call into question the behaviour of manufacturers in the<br />
industry.<br />
The case failed on all counts and the Federal Court<br />
ruled the subject machine complied with regulations<br />
and cleared Crown Casino and Aristocrat of any<br />
wrongdoing. The judgement reinforced the integrity<br />
of the gaming industry after a vexatious campaign<br />
was waged against the industry based on speculative<br />
claims which have failed to withstand legal scrutiny.<br />
In particular, Her Honour noted the industry’s high level<br />
of compliance with “a detailed and comprehensive<br />
regulatory regime” which was an important factor in<br />
her conclusion. Her Honour resolved that the case<br />
failed to show there had been any breach of consumer<br />
laws.<br />
“I did not find anything in the conduct of Crown or<br />
Aristocrat that could be found as unconscionable,”<br />
Justice Mortimer said.<br />
The gaming industry is a high-integrity business that<br />
takes regulatory obligations seriously and strives to<br />
scrupulously uphold these obligations with respect to<br />
electronic gaming machine compliance. The industry<br />
continues to support balanced and fact-based harm<br />
minimisation initiatives and recognising that problem<br />
gambling issues are complex and require collaboration<br />
across industry, regulators and the community.<br />
This decision represents an important outcome for the<br />
gaming industry and the countless Queenslanders who<br />
will continue to enjoy poker machine entertainment<br />
with the full knowledge that they are playing games<br />
that adhere to world class standards. This is a win for<br />
facts over hearsay and opinion, and most importantly<br />
it’s a win for the robust regulatory environment that<br />
Australian poker machines operate in.<br />
THE GAMING INDUSTRY IS A HIGH-INTEGRITY<br />
BUSINESS THAT TAKES REGULATORY OBLIGATIONS<br />
SERIOUSLY AND STRIVES TO SCRUPULOUSLY<br />
UPHOLD THESE OBLIGATIONS WITH RESPECT TO<br />
ELECTRONIC GAMING MACHINE COMPLIANCE.
Ross Tims TRAINING AND SAFETY<br />
FOOD SAFETY IMPROVEMENTS ARE<br />
YOUR BEST RESPONSE<br />
WE GET CALLS FROM TIME TO TIME FROM HOTEL<br />
MEMBERS WANTING TO KNOW WHAT THEY<br />
CAN DO ABOUT “OVER-ZEALOUS” COUNCIL<br />
ENVIRONMENTAL HEALTH OFFICERS (EHOS) WHO<br />
VISIT THEIR PREMISES AT INCONVENIENT TIMES,<br />
FIND ALLEGED UNHYGIENIC FOOD PRACTICES,<br />
AND GIVE OUT IMPROVEMENT NOTICES WITH<br />
“UNREASONABLE” DEADLINES<br />
FOR RECTIFICATION.<br />
I think part of the problem might be that there are 77<br />
local councils across the state and each one of them<br />
is the stand-alone food safety regulator within their<br />
jurisdiction. The fact is, they don’t all operate from the<br />
same song sheet – the Food Act 2006 is enforced<br />
vicariously through what’s called the Australian/NZ<br />
Food Standards Code, a statutory bi-national authority.<br />
Enforcement and interpretation of the Code is the<br />
responsibility of each local council at the ground level.<br />
There isn’t a common EHO food safety audit tool that’s<br />
used across local and regional councils who inspect<br />
your premises. A small number of councils operate<br />
a food safety ratings system (Eat Safe Brisbane is an<br />
example) which provide businesses with, effectively,<br />
the audit tool used by their inspectors. That gives the<br />
licensee the opportunity to exercise due diligence<br />
and ensure the premises are up to speed prior to any<br />
potential EHO visit, especially with regard to critical<br />
and major non-compliances which are identified in the<br />
audit tool. Proving that you exercised due diligence is a<br />
statutory defence under this Act.<br />
The EHO is a person who can close down your<br />
licensable food business if they so determine. Under<br />
the legislation, they are authorised to enter your<br />
premises any time you are open for carrying on the<br />
food business, or otherwise open for entry. They can<br />
also enter if they have a warrant, at any time.<br />
Once the EHO has entered your premises they can<br />
undertake a range of investigative and inspection<br />
functions such as:<br />
• Searching any part of the premises<br />
(non-residential).<br />
• Inspect, measure, test, photograph or film<br />
anything.<br />
• Take a sample or item from the premises for<br />
analysis; i.e. they can collect or seize evidence.<br />
• Take or copy a document at or from the premises.<br />
For good measure, you are legally required to provide<br />
the EHO with reasonable help or information so they’re<br />
able to exercise their powers under this Act, and can<br />
be prosecuted for not doing so. For the “over-zealous”<br />
inspector, my advice is to be proactive to ensure you<br />
meet your food safety obligations as best you can<br />
beforehand. That may sound trite but it’s a tried and<br />
tested formula. At the time of inspection, I would be<br />
doing my best to comply with anything they wanted<br />
me to do, within reason.<br />
The EHO has the power to give you a lawful direction<br />
to stop doing an activity that may contravene the Act,<br />
give you an improvement notice to undertake certain<br />
rectification action under deadline, or, in extreme<br />
circumstances, shut you down for a period of time.<br />
Formally complaining to their council supervisor may<br />
make you feel better but you could be making a rod<br />
for your own back. My advice is to complain only if<br />
you have evidence that the EHO has acted illegally,<br />
or performed their duties in a seriously unprofessional<br />
manner.<br />
<strong>QHA</strong> REVIEW | 39
INSIGHTS
INSIGHTS<br />
GAMING FOR<br />
ALL SEASONS<br />
STEP INTO THE NEWLY RENOVATED GAMING ROOM<br />
OF THE GOLD COAST’S HOPE ISLAND TAVERN AND<br />
YOU STEP INTO A VIBRANT WORLD OF LIGHT, SOUND<br />
AND COLOUR THAT WON THE HOTEL “BEST GAMING<br />
VENUE” AT LAST YEAR’S <strong>QHA</strong> AWARDS<br />
FOR EXCELLENCE.<br />
A state-of-the art ambience system means lighting<br />
and music can be instantly adjusted to day or night<br />
settings. And in keeping with the desire to reflect<br />
temporal change, the gaming room is constantly<br />
restyled by gaming staff to suit the seasons. In spring<br />
the décor can incorporate more florals and fresh<br />
items. In winter stark fragrances and themes are<br />
incorporated.<br />
The gaming room is located centrally within the hotel<br />
with the restaurant area and sports bar residing either<br />
side so it can easily be accessed from any area of the<br />
hotel or via its own entrance. The room is spacious<br />
and inviting, enabling patrons to feel comfortable,<br />
welcome and secure.<br />
Players can choose from an extensive range of<br />
gaming machines that include 40 of the latest offerings<br />
with five jackpot links available: Lightening Link,<br />
Jackpot Carnival, Dragon Link, Cash Magnet and<br />
Players Paradise. The array of machines provides<br />
denominations across the scale from 1c to $1<br />
machines.<br />
<strong>QHA</strong> REVIEW | 41
INSIGHTS<br />
<strong>QHA</strong> REVIEW | 42<br />
TEAM MEMBERS ARE HIGHLY TRAINED, NEVER<br />
WITHOUT A SMILE AND ARE ENCOURAGED<br />
WHEREVER POSSIBLE TO WELCOME PATRONS BY<br />
NAME. ALL GAMING STAFF HAVE THE APPROPRIATE<br />
CERTIFICATION AND ALSO DO IN-HOUSE TRAINING<br />
TO ENSURE THE BEST POSSIBLE SERVICE AND BEST<br />
PRACTICE.<br />
The Hope Island Tavern prides itself on exceptional<br />
service that extends to its gaming area with plenty of<br />
seasonally themed promotions and complimentary<br />
facilities. Within the gaming room is a lounge bar area<br />
for customers to sit back and take a break, play Keno<br />
or enjoy a coffee, dessert, or light snack from the<br />
bistro.The coffee station is always fully stocked with<br />
a variety of teas, lollies, biscuits, chocolates, cup-a<br />
soup and ice water. A display table sits in the middle<br />
with fresh flowers, daily newspapers and a bowl of<br />
fresh seasonal fruit. Low coffee tables, comfy chairs<br />
and gentle lighting complete the scene – along with<br />
“Jackpot”, the lounge area’s lucky fighting fish carefully<br />
scrutinising patrons from within his large bowl. Next to<br />
the lounge area dedicated staff run a gaming bar and<br />
cashier station.<br />
Team members are highly trained, never without<br />
a smile and are encouraged wherever possible to<br />
welcome patrons by name. All gaming staff have the<br />
appropriate certification and also do in-house training<br />
to ensure the best possible service and best practice.<br />
Attention to detail makes the Hope Island Tavern’s<br />
gaming experience memorable all year round.
WOMEN IN HOTELS<br />
L U N C H E O N<br />
AN EVENT FOR EVERYONE TO ENJOY<br />
Featuring The Champagne Dame, Kyla Kirkpatrick.<br />
Purchase tickets online www.qha.org.au/events<br />
Ticket sales close strictly Friday 4th May.<br />
TICKETS $99 EACH OR $990 FOR A TABLE OF 10<br />
TUESDAY 15 MAY <strong>2018</strong><br />
THE RAINBOW ROOM,<br />
CLOUDLAND
INSIGHTS<br />
RUSTIC VITALITY<br />
<strong>QHA</strong> REVIEW | 44<br />
A combination of geographic isolation, unsteady<br />
economic times and changing consumer demands<br />
can make life hard for a rural pub. Like many, the<br />
Mena Creek Hotel on the Cassowary Coast has done<br />
it tough. When Nick and Corinne Devine assumed<br />
the managers’ mantle in 2015, the old pub had seen<br />
better days. Despite being located within earshot of<br />
Mena Creek Falls by the popular Paronella Park, the<br />
business had struggled to deliver a decent turnover.<br />
But with “fresh, young eyes”, as Nick puts it, the Mena<br />
Creek Hotel is beginning to thrive again in a new and<br />
very different business landscape.<br />
While the immediate local community is an extremely<br />
important part of the hotel, Nick says they quickly<br />
realised it was no longer viable for the business to rely<br />
solely on that market.<br />
“We needed to broaden the horizons of the pub and<br />
make it a destination in its own right.”<br />
To achieve this, Nick and Corinne identified two<br />
markets in addition to local trade that would be pivotal<br />
to the hotel’s ongoing viability: people from nearby<br />
centres such as Innisfail, Mission Beach, Tully or Cairns<br />
looking for a nice day out; and tourists attracted to the<br />
area by Paronella Park.<br />
“With one of Australia’s most amazing tourist<br />
attractions down the road we saw a huge amount of<br />
foot traffic walking past our doors. A major market that<br />
the hotel wasn’t taking advantage of was day trippers;<br />
those people wanting to go for a leisurely lunch or<br />
delicious family dinner from the larger local population<br />
centres.”<br />
To get them through the door, the first thing the hotel<br />
needed was a freshen-up. So Nick and Corinne<br />
set about buying new furniture, renovating the<br />
seven accommodation rooms and amenities while<br />
undertaking extensive work to the bar and kitchen. But<br />
attention to customer service would prove the game<br />
changer.
INSIGHTS<br />
NICK AND CORINNE WORKED HARD TO BUILD THE FOOD ASPECT OF THE BUSINESS AND TO CHANGE<br />
THE MINDSET FROM “FEEDING THE DRINKERS TO KEEP THEM AROUND FOR ONE MORE” TO<br />
“WATERING THE FOODIES THAT COME FROM FAR AND WIDE FOR THE BEST STEAK AROUND”.<br />
“The biggest change was the cheapest,” Nick says.<br />
“And had the greatest effect on the popularity of the<br />
hotel; the change of attitude of our staff. This was<br />
achieved by hiring new key staff and the emphasis on<br />
our business mission statement: ‘Treat every guest like<br />
they’re visiting friends’.<br />
“Our job at Mena Creek Hotel is not to serve cold<br />
beer or cook a mean burger, rather, it’s to listen and<br />
converse with people and make new friends.”<br />
Nick and Corinne worked hard to build the food aspect<br />
of the business and to change the mindset from<br />
“feeding the drinkers to keep them around for one<br />
more” to “watering the foodies that come from far and<br />
wide for the best steak around”.<br />
The food is simple but done well and where possible<br />
they use fresh local produce, which Nick says is a<br />
good incentive for locals to support the hotel.<br />
“We also substitute our kitchen staff costs by<br />
preparing and ordering fresh vegetables for a local<br />
café. This fills in quiet periods in the day and … means<br />
during the low season we’re able to continue to bulk<br />
order and therefore receive our produce at a lower<br />
cost.”<br />
Above all, Nick and Corinne are proud of how they’ve<br />
managed to attract a wider customer base while still<br />
remaining faithful to their pub’s Aussie essence.<br />
“The Aussie pub experience is overlooked by many<br />
Australians because we’re so accustomed to it. But<br />
we found many of the guests love it and would not<br />
come in otherwise.”<br />
In recognition of the hotel losing none of its rustic<br />
authenticity during its remarkable turn-around, the<br />
<strong>QHA</strong> crowned it Best Bush Pub at last year’s Awards<br />
for Excellence.<br />
<strong>QHA</strong> REVIEW | 45
EMPLOYMENT RELATIONS with Sarah Tilby<br />
THE PERILS OF TAKING A CASUAL<br />
EMPLOYEE OFF THE ROSTER<br />
<strong>QHA</strong> REVIEW | 46<br />
A COMMON QUESTION RECEIVED BY THE <strong>QHA</strong><br />
EMPLOYMENT RELATIONS DEPARTMENT IS<br />
WHETHER AN EMPLOYER CAN SIMPLY STOP<br />
OFFERING A CASUAL ANY SHIFTS WITHOUT ANY<br />
RISK OF A CLAIM SUCH AS UNFAIR DISMISSAL.<br />
The answer is – whilst a casual employee does not<br />
have an entitlement to a set number of hours, it isnt as<br />
easy or risk-free as you might think!<br />
A recent Fair Work Commission (FWC) decision,<br />
Corina Shears v Playford City Soccer and Community<br />
Club Inc T/A Angle Vale Tavern [2017] FWC 6267<br />
illustrates this risk.<br />
Mrs Corina Shears, the applicant in this decision,<br />
worked as a casual employee in the gaming lounge<br />
and bistro at the Angle Vale Tavern from February<br />
2017. From the time she commenced employment up<br />
until early September 2017, she was absent from work<br />
for around 17 days – the bulk of these absences being<br />
unpaid personal leave for which Mrs Shears provided a<br />
medical certificate.<br />
Between 7 and 10 September, Mrs Shears was absent<br />
on unpaid personal leave and had provided a medical<br />
certificate for these dates. Her employer was aware<br />
that she was suffering “significant physical symptoms”,<br />
which the employer was concerned about given her role<br />
included food handling. Management made a decision<br />
to ask Mrs Shears to provide a medical clearance prior<br />
to her returning to work, rather than asking for just a<br />
standard medical certificate listing the days for which<br />
she was unfit for work. Commissioner Hampton, the<br />
FWC member who heard Mrs Shears’ unfair dismissal<br />
application, agreed that the decision to seek a medical<br />
clearance was an appropriate course of action.<br />
Where Commissioner Hampton started to find issues<br />
with the employer’s process was during a phone call<br />
made by the employer’s venue manager, Mr Josh<br />
Callery, to Mrs Shears on 9 September 2017.<br />
Mrs Shears claimed that the discussion during this<br />
phone call involved Mr Callery telling her she was being<br />
let go “due to always being sick and or my child being<br />
sick” and that she “now will have more time to be a<br />
mum”.<br />
Mr Callery disputed this version of events given by Mrs<br />
Shears. He provided a written document to the FWC<br />
explaining the context of why he called Mrs Shears on<br />
this day, as well as his version of what was said during<br />
the phone call.<br />
Mr Callery had noted in this document that the amount<br />
of time Mrs Shears was having off from work due to<br />
illness was having an impact on other employees. As<br />
venue manager he felt he had to make the decision to<br />
take Mrs Shears off the roster, in the best interests of<br />
Mrs Shears’ health, other staff and customers.<br />
Mr Callery explained in the document he told Mrs<br />
Shears several things during the phone call, including:<br />
• she was not dismissed, but that “there won’t be<br />
any hours at the moment” for her, because she<br />
needed to take care of her health, and because<br />
the tavern could not also give her any hours<br />
around her restricted availability, which was due<br />
to her running her own business. (She ran a<br />
hairdressing business during the day, but had<br />
regularly been receiving evening shifts);<br />
• the tavern had been receiving complaints from<br />
customers about her attitude and manner, “so<br />
it was best for all involved that she resolve her<br />
personal issues”;<br />
• once she was feeling better, he could meet<br />
with her to “go over these issues of reliability<br />
and availability and performance with a view<br />
[emphasis added] to putting her back in [sic] the<br />
roster”.<br />
A few days after the 9 September phone call, Mrs<br />
Shears lodged an unfair dismissal application.
Sarah Tilby<br />
EMPLOYMENT RELATIONS<br />
Ultimately, Commissioner Hampton preferred the<br />
version of events given by Mr Callery as to what was<br />
said in the phone call. However, whilst Mr Callery may<br />
have told Mrs Shears that she had not been dismissed<br />
–the phone call was still found to have resulted in<br />
the termination of Mrs Shears’s employment for the<br />
purposes of the Fair Work Act 2009. Mrs Shears<br />
was considered a “regular and systematic” casual<br />
employee who was eligible to make an unfair dismissal<br />
application.<br />
In relation to the phone call, Commissioner Hampton<br />
noted that it constituted a dismissal given that:<br />
[i]n all of the circumstances, [the phone call]<br />
objectively meant that there were no scheduled<br />
future hours on the roster and there was no<br />
reliable indication that there would be such work<br />
made available to Mrs Shears; only the promise<br />
of a discussion and a possibility of future work...<br />
… the provision of the medical clearance,<br />
which was itself reasonable, was not the only<br />
precondition to a return to rostered work. Rather,<br />
there was also going to be a decision made by<br />
management about whether there was to be any<br />
future employment having regard to reliability,<br />
availability and performance concerns.<br />
As the phone call constituted a dismissal,<br />
Commissioner Hampton in his decision then went<br />
on to find that Mrs Shears was unfairly dismissed,<br />
awarding compensation.<br />
WHAT DOES THIS DECISION<br />
MEAN FOR EMPLOYERS?<br />
This case provides an answer to the question of<br />
whether a casual can be taken off the roster at any<br />
time without any risk of a claim – the answer is no!<br />
Here, the tavern got into hot water because they<br />
AS THE PHONE CALL CONSTITUTED A DISMISSAL,<br />
COMMISSIONER HAMPTON IN HIS DECISION<br />
THEN WENT ON TO FIND THAT MRS SHEARS<br />
WAS UNFAIRLY DISMISSED, AWARDING<br />
COMPENSATION.<br />
went beyond telling Mrs Shears that she needed a<br />
medical clearance prior to being able to return to work.<br />
They told her they could meet with her when she<br />
was better to discuss a range of other performance<br />
issues, “with a view” to putting her back on the roster.<br />
These performance issues could have been dealt with<br />
via performance management, after the employee<br />
returned to work with a medical clearance. When in<br />
doubt, employers should seek advice prior to ceasing<br />
a casual employee’s shifts (or dramatically reducing<br />
their shifts), particularly if the employee has been<br />
receiving shifts on a regular basis.<br />
FURTHER INFORMATION<br />
Financial <strong>QHA</strong> members seeking more information or<br />
wishing to discuss a specific matter related to how<br />
the team can assist are encouraged to contact the<br />
Employment Relations Department for a confidential<br />
discussion.<br />
Non <strong>QHA</strong> members can also obtain advice and<br />
assistance from the team for a nominal consultancy<br />
fee. Contact the <strong>QHA</strong> Employment Relations<br />
Department on 3221 6999 or via email<br />
ater@qha.org.au.<br />
<strong>QHA</strong> REVIEW | 47
COMPASS<br />
GOLD AND ITS GHOSTS<br />
NOWHERE ELSE DOES GOLD MINING’S PAST MEET ITS PRESENT LIKE<br />
RAVENSWOOD 90 KM SOUTH OF TOWNSVILLE.<br />
<strong>QHA</strong> REVIEW | 48<br />
Just a couple of hundred metres behind the town of<br />
around 200, an open cut mine yawns wider than a<br />
racecourse as trucks and excavators rumble in its<br />
throat loading ores bound for adjacent processing<br />
facilities. Successful extraction of the mine’s Sarsfield,<br />
Nolans East and Buck Reef deposits has fluctuated<br />
since opening in 1987 and almost came to a standstill<br />
in 2016 when owners Resolute Mining Limited cast<br />
doubts over its future feasibility. But as so often<br />
happens in the industry, the use of increasingly<br />
sophisticated detection techniques indicated more<br />
minerals lay deeper down, extending the mine’s life<br />
expectancy by 13 years.<br />
To say the town has had uneven mining fortunes<br />
over the decades would be an understatement.<br />
Gold was discovered in the area by pastoralists in<br />
1868. Alluvial deposits uncovered near the present<br />
site of Ravenswood sparked a rush of prospectors<br />
and fossickers a year later. Keen to get in on the act,<br />
the government even graced the town with an ore<br />
crushing mill in 1870.<br />
But by 1872, with all the easy pickings extracted,<br />
most mining interests left town having been lured by<br />
more lucrative prospects in Charters Towers. A few<br />
persistent diggers stayed on and were buoyed briefly<br />
by the additional discovery of silver which prompted
Wikimedia Commons: Lobster 1<br />
Wikimedia Commons: Lobster 1<br />
an extension of the Townsville-Charters Towers railway<br />
line from Cunningham (now Mingela) to Ravenswood<br />
in 1884. Then a downturn in the 1890s threatened<br />
the town’s mining industry again before it was revived<br />
at the turn of the century by the New Ravenswood<br />
Company backed by wealthy British investors.<br />
Between 1900 and 1912 the company’s operations<br />
prospered, the town’s population hit an all-time high of<br />
4,700 and 12,500 kg of gold was banked.<br />
However, by 1917 the combination of a long-running<br />
industrial dispute between the company and its<br />
workers and the expense of extracting increasingly<br />
inaccessible ores forced the venture into liquidation<br />
marking the end of the boom.<br />
Ravenswood’s opulent gold mining legacy has left<br />
behind some grand architecture that earned the town<br />
an Australian Heritage classification in the 1980s.<br />
Today tourism crosses paths with mining as people<br />
make the trip to see the town’s historic courthouse,<br />
church, store and two magnificent hotels. Both of<br />
which are still open and members of the <strong>QHA</strong>.<br />
Wikimedia Commons: Lobster 1
COMPASS<br />
Wikimedia Commons: Lobster 1<br />
IMPERIAL HOTEL<br />
<strong>QHA</strong> REVIEW | 50<br />
Built by hotelier James Delaney in 1902, the multicoloured<br />
brick construction of the Imperial Hotel stands<br />
out among the town’s sparse dwellings, sheds and old<br />
industrial chimneys like a venerable over-dressed visitor.<br />
But as one of the town’s oldest residents, it draws in a<br />
steady stream of visitors of its own.<br />
If the exterior isn’t eye-catching enough, inside is<br />
one of the most amazingly preserved Edwardian era<br />
hotels in the country. The building retains almost all<br />
of its original fabric and the interior layout along with<br />
furniture, fittings and minor items of hotel equipment<br />
that the Delaney family carefully preserved over most<br />
of the twentieth century. The ground floor contains the<br />
bars, dining room and furniture and fittings, a nicely<br />
modernised billiard room and table, kitchen, store<br />
rooms and office. Bedrooms, bathroom facilities and<br />
verandas with cast iron balustrading rule the roost<br />
upstairs.<br />
The “Impy” has been owned for the last 18 years by<br />
John and Dianne Schluter who moved there from<br />
Mareeba where John taught maths and Dianne<br />
worked in pharmacy.<br />
“Retiring here to meet so many different people with so<br />
many stories has been great,” John says.<br />
In addition to the hotel’s history and grandeur, he’s<br />
noticed many visitors have been drawn by its notorious<br />
paranormal activity – particularly in room 12A.
COMPASS<br />
Photo: Len Zell<br />
“A lot of paranormals visit with often very sophisticated<br />
equipment for photos or unusual phenomena. One<br />
group visits twice a year. Some happy snappers would<br />
have repetitive strain injury from their efforts. We have<br />
seen a couple of photos with unexplained images.”<br />
Whether John and Dianne actually believe their visiting<br />
ghost hunters have communed with inter-dimensional<br />
guests yet to completely checkout is unclear.<br />
“The main thing is that they love what they’re doing,”<br />
John says.<br />
THE BUILDING RETAINS ALMOST ALL OF ITS ORIGINAL FABRIC AND THE INTERIOR LAYOUT ALONG<br />
WITH FURNITURE, FITTINGS AND MINOR ITEMS OF HOTEL EQUIPMENT THAT THE DELANEY FAMILY<br />
CAREFULLY PRESERVED OVER MOST OF THE TWENTIETH CENTURY.<br />
<strong>QHA</strong> REVIEW | 51
COMPASS<br />
RAILWAY HOTEL<br />
The railway line that prompted the construction of<br />
the pub no longer exists, but the pub still does. Like<br />
its twin the Imperial Hotel, the Railway Hotel has<br />
stood proudly in the town since 1902 and is made of<br />
locally made brick. It’s popular with visitors as much<br />
for its historic splendour as for its cold beer, steak<br />
sandwiches and warm hospitality.<br />
Recently under new ownership, the Railway has also<br />
seen its fair share of changes over the years. In 1988<br />
it underwent extensive renovation. The verandas were<br />
repaired, the building was painted, a hydraulic lift was<br />
installed to bring supplies from an old cellar below the<br />
footpath, and the front of the old bar was incorporated<br />
into a new bar. Furniture throughout the building was<br />
restored and the bedrooms were furnished. Further<br />
work was done on the building when a grant was<br />
made by the Department of Environment in 1996 to<br />
allow brick piers to be repaired.<br />
However, encounters with ghosts seem comparatively<br />
rare down this end of the street.<br />
<strong>QHA</strong> REVIEW | 52
COMPASS<br />
HAVE CASUAL OR<br />
PART TIME STAFF?<br />
GET THE RIGHT CONTRACTS WITH THE HR MANUAL NOW UPDATED<br />
FOR 1 JANUARY <strong>2018</strong> CHANGES TO THE HOSPITALITY INDUSTRY<br />
(GENERAL) AWARD 2010<br />
The <strong>QHA</strong> HR Manual helps you organise every challenge<br />
of managing a team of staff.<br />
The manual is regularly updated and includes comprehensive human<br />
resources policies and helpful templates for everything from job<br />
descriptions, appointment letters, discipline and termination<br />
letters, policy and procedure templates, timesheets, employer and<br />
employee forms and much, much more.<br />
The recently revised edition<br />
is available through the online<br />
<strong>QHA</strong> Shop at www.qha.org.au<br />
$365 for members.<br />
$765 for non-members.<br />
<strong>QHA</strong> REVIEW | 53
ACCOMMODATION<br />
GOLD COAST HOTELS HAVE A RECORD BREAKING START<br />
<strong>QHA</strong> REVIEW | 54<br />
According to the STR Destination Report (STR is<br />
a source for premium global data benchmarking,<br />
analytics and marketplace insights), hotel occupancy<br />
on the Gold Coast rose to 83.4% in January, up<br />
2.9% from the same time last year. Revenue-peravailable-room<br />
(RevPAR) was $200.90 per night<br />
and the average daily rate (based on all rooms) was<br />
$240.90, both higher than state capitals.The region’s<br />
accommodation industry reported it to be one of the<br />
best-ever starts to a year.<br />
Gold Coast tourism CEO Martin Winter had this to<br />
say recently, “Many of our industry members are<br />
telling us they have experienced one of their busiest<br />
summers ever, so the figures seem to be painting a<br />
similar picture. What is very encouraging is that the<br />
Gold Coast has outperformed most other destinations<br />
in terms of occupancy and room rate. It shows the<br />
appeal of the destination and the hard work and<br />
energy of our industry.”<br />
With the Gold Coast gearing up to host the<br />
Commonwealth Games this April, the records will<br />
hopefully continue to fall. The games are predicted to<br />
deliver an economic boost of “$2 billion.”
ACCOMMODATION<br />
HELLO DARLING<br />
After three years in the making, The Star Gold Coast’s<br />
luxe new hotel, ‘The Darling’, will officially open near<br />
the time you receive this edition of the <strong>QHA</strong> Review.<br />
Located at the front of the Broadbeach Island property,<br />
the lavish new 17-storey hotel forms the centrepiece of<br />
The Star Gold Coast’s landmark transformation.<br />
The Darling is luxury accommodation unparalleled here<br />
in Queensland with each level of the building featuring<br />
just seven suites and a northern Penthouse Suite,<br />
southern Penthouse Deluxe Suite, world-class gaming<br />
amenities as well as a breathtaking rooftop restaurant<br />
and bar called Nineteen at The Star. This amazingly<br />
wraps around a gravity-defying infinity pool.<br />
In addition to luxury finishes, furniture, and decor,<br />
guests will also enjoy state-of-the-art in-room<br />
technology with smart TVs, a fully-integrated Bose<br />
sound system, Wi-Fi, Bluetooth connectivity, USB<br />
ports and revolutionary “zone control” that allows<br />
guests to customise lighting, temperature, and service<br />
preferences.<br />
It is described by Star Entertainment Group Managing<br />
Director Queensland Geoff Hogg as having a “standard<br />
of luxury the Gold Coast has yet to experience”. He<br />
also revealed future guests will soon be able to book<br />
online for their stay.<br />
<strong>QHA</strong> REVIEW | 55
ACCOMMODATION UPDATE<br />
with Judy Hill<br />
LET THE GAMES BEGIN!!<br />
THE GOLD COAST <strong>2018</strong> COMMONWEALTH GAMES (GC<strong>2018</strong>) ARE NEARLY HERE.<br />
<strong>QHA</strong> REVIEW | 56<br />
The Commonwealth is an association of independent<br />
sovereign states spread over every continent. With two<br />
billion people in the Commonwealth, these nations and<br />
territories make up 30% of the world’s population.<br />
The Commonwealth Games is a world-class sporting<br />
event, held once every four years. Participants at the<br />
Games come from 71 nations and territories which are<br />
grouped into regions: Asia, Oceania, Africa, Europe,<br />
Americas and the Caribbean. The Commonwealth<br />
Games are often referred to as the ‘Friendly Games’.<br />
The Commonwealth Games Federation (CGF) is the<br />
organisation responsible for the direction and control<br />
of the Commonwealth Games brand and will oversee<br />
the delivery of GC<strong>2018</strong>. Working with Government and<br />
Games partners, the Gold Coast <strong>2018</strong> Commonwealth<br />
Games Corporation (GOLDOC) has been established<br />
to plan, organise and deliver GC<strong>2018</strong>.<br />
This exciting time will see 11 days of world class<br />
competition from 4-15 April <strong>2018</strong> right on the SE<br />
Queensland doorstep. The Games will comprise<br />
approximately 6,500 athletes and team officials,<br />
1,000 technical officials, 1,000 paid workforce,<br />
15,000 volunteers, 1.5 million tickets and live<br />
broadcast coverage of 1,000 hours to a global<br />
audience of 1.5 billion people.<br />
Support and involvement from the community is<br />
essential in making GC<strong>2018</strong> an international success.<br />
This will bring challenges to the roads and may bring<br />
temporary inconveniences to your daily life. However<br />
these games will offer the community more than a<br />
legacy of bricks and mortar, but great memories and<br />
opportunities for future generations.The best way to<br />
stay informed regarding what is happening in your area<br />
is to regularly visit www.getsetforthegames.com<br />
During GC<strong>2018</strong>, there will be daily changes to the<br />
transport network that will affect your business and<br />
the way that you operate. Understanding how your<br />
business will be affected is vital so you can plan ahead<br />
and make changes to: staff and business related<br />
travel, freight, servicing and deliveries and customer<br />
and visitor travel.<br />
I encourage you to join the Get Set for the Games<br />
Travel Advice for Business Program to ensure you have<br />
access to the right support and information to help you<br />
with your Games time travel planning.<br />
Let this event be a great Games providing spectators<br />
with a spectacle of international sporting excellence.
ACCOMMODATION UPDATE<br />
TACKLING ONLINE GIANTS MUST BE A PRIORITY<br />
The accommodation industry is calling on the<br />
competition regulator to prioritise addressing the<br />
Expedia-Priceline online travel agency duopoly which<br />
is crippling hotels, motels and operators of other<br />
accommodation businesses across Australia.<br />
Accommodation Association of Australia Chief<br />
Executive Officer Richard Munro said he was<br />
disappointed that a speech given by the Chairman of<br />
the Australian Competition and Consumer Commission<br />
(ACCC) outlining where the ACCC will focus its efforts<br />
in <strong>2018</strong> barely mentioned the tourism/travel industry.<br />
“The ACCC doesn’t think that two offshore online<br />
giants who command in excess of 80 per cent of<br />
all online accommodation bookings in Australia is<br />
a competition policy challenge which needs to be<br />
addressed quickly,” he said.<br />
“That’s despite the soaring commissions being<br />
charged by online travel agencies and the ‘bully-boy’<br />
tactics they use when dealing with accommodation<br />
businesses, many of whom are ‘mum-and-dad’<br />
operators based in regional and remote parts of<br />
Australia.<br />
“At a Parliamentary inquiry public hearing in Canberra<br />
last week, the pace the ACCC works at was compared<br />
to molasses – and the accommodation industry is<br />
starting to understand why.<br />
“An active investigation by the ACCC into the<br />
behaviour of these offshore online giants has been<br />
going for years and the longer it goes, the worse off<br />
consumers will be.<br />
“The likes of Expedia and Priceline pay little or no tax in<br />
Australia and employ very few staff in Australia.<br />
“By contrast, the accommodation industry employs<br />
82,800 people and pays millions, if not billions of<br />
dollars in taxes in Australia.<br />
“The Accommodation Association is calling on the<br />
ACCC to take tangible steps to break up the damaging<br />
Expedia-Priceline duopoly.<br />
“In the name of transparency and fairness – especially<br />
to consumers – our industry would also like to see the<br />
ACCC make public all agreements it has made with<br />
Expedia and Priceline,” he said.<br />
Wikimedia Commons: Lobster 1<br />
<strong>QHA</strong> REVIEW | 57
TOP DROP<br />
1977 RARE COLLECTION<br />
CASK NO. 15176<br />
Glenfiddich<br />
GHOST AND RARE<br />
Johnny<br />
Walker<br />
THE CHITA<br />
Suntory<br />
Whisky<br />
FARMERS CHOICE<br />
GUERNSEY MILK<br />
Maleny Dairies<br />
<strong>QHA</strong> REVIEW | 58<br />
This 40-year-old<br />
single cask whisky will<br />
be available to retail<br />
customers travelling<br />
through Sydney airport<br />
with just 150 bottles<br />
available and a RRP<br />
of $4,352. As you can<br />
gather we haven’t tried<br />
it, (the <strong>QHA</strong> budget only<br />
goes so far), but given it<br />
comes from Glenfiddich<br />
and is aged to this extent,<br />
you can be assured<br />
it is an amazing drop.<br />
Apparently it has the rich<br />
fruity notes you would<br />
generally hope to get from<br />
a Speyside, and with it<br />
being aged in American<br />
Oak, it hasn’t been overly<br />
dominated by the oak<br />
and still has got a lot of<br />
sweetness.<br />
The expression<br />
predominantly features<br />
whisky from the Brora<br />
Highland distillery, which<br />
closed its doors in 1983,<br />
in addition to whiskies<br />
from two other ghost<br />
distilleries in Cambus<br />
and Pittyvaich. Other<br />
whiskies in the blend<br />
are rare expressions of<br />
malt and grains from<br />
the existing distilleries of<br />
Cameronbridge, Royal<br />
Lochnagar, Glenkinchie,<br />
Glenlossie and Clynelish.<br />
Together they bring a<br />
light peatiness, maritime<br />
influence and a subtle<br />
waxy sweetness to a rich,<br />
velvety and sophisticated<br />
blend.<br />
A single grain whisky<br />
that features a light and<br />
delicately sweet fragrance<br />
described as having<br />
“honey and crème brûlée<br />
aromas”. This is their main<br />
expression - a whisky<br />
matured in a combination<br />
of sherry, bourbon and<br />
wine casks. There are<br />
subtle notes of mint,<br />
honey and wood spice.<br />
White Russian, Tiger’s<br />
Milk, Egg-Nog… there are<br />
so many cocktails with<br />
milk as a key ingredient.<br />
With that said, milk is<br />
said to be one of the<br />
most difficult ingredients<br />
to work with. So if you’re<br />
charging a premium for<br />
your cocktails, it pays<br />
to use the best. Maleny<br />
Dairies Gold Top Farmers<br />
Choice Guernsey Milk<br />
was recently voted the<br />
best milk in Australia at<br />
the Australian Grand Dairy<br />
Awards for the second<br />
year running. If you are<br />
a proud Queenslander<br />
and like supporting small<br />
independents, we suggest<br />
you give it a try.
TOP DROP<br />
COMMONWEALTH<br />
GAMES<br />
COMMEMORATIVE CAN<br />
XXXX Gold<br />
BIG EYE<br />
IPA<br />
Ballast<br />
Point<br />
MORNINGTON<br />
LAGER<br />
Mornington<br />
Peninsula Brewery<br />
HAZY ONE PALE<br />
LAGER<br />
Byron Bay<br />
Brewery<br />
XXXX Gold Is releasing a<br />
series of limited edition<br />
commemorative cans to<br />
celebrate the Gold Coast<br />
<strong>2018</strong> Commonwealth<br />
Games (GC<strong>2018</strong>). The<br />
cans will feature three<br />
of the GC<strong>2018</strong> events<br />
– cycling, sprinting and<br />
swimming – as well<br />
as a can celebrating<br />
the return of the<br />
Games to Queensland.<br />
Queenslanders will have<br />
the opportunity to grab<br />
their limited edition cans,<br />
by purchasing specially<br />
marked cartons of XXXX<br />
GOLD.<br />
Said to be the beer that<br />
helped put San Diego<br />
IPA’s on the map. We are<br />
not surprised... well aside<br />
from our initial perception.<br />
Found in a Dan Murphy’s<br />
discount box, our<br />
expectations weren’t<br />
high but we soon found<br />
out how far off the mark<br />
we were. A big hop, big<br />
flavour IPA thanks to the<br />
abundance of American<br />
Columbus and Centennial<br />
varieties that provides its<br />
signature bitterness whilst<br />
still remaining beautifully<br />
balanced. This beer is<br />
incredible.<br />
An absolutely beautiful<br />
beer. It positively<br />
reminded us of how good<br />
a good lager can be. We<br />
admittedly have been on<br />
the IPA bandwagon of<br />
late but this reminded us<br />
that lagers need not be<br />
boring. An exceptionally<br />
clean, fresh taste and very<br />
smooth. Sure to impress<br />
no matter what kind of<br />
beer you prefer.<br />
Not quite a regular lager<br />
and not quite a pale<br />
lager. Interesting but<br />
enjoyable nonetheless.<br />
It’s kind of like a slightly<br />
citrusy tasting pale lager<br />
that’s easy drinking,<br />
uncomplicated and light.<br />
Refreshes your mouth<br />
with a clean crisp flavour.<br />
<strong>QHA</strong> REVIEW | 59
WINE with John Rozentals<br />
Clive Jones.<br />
His Paper<br />
Nautilus<br />
is the real<br />
deal.<br />
A SCRUMMY NEW RED<br />
No other wine seems to ride such a precarious bow<br />
wave of success on the Australian market as does<br />
sauvignon blanc from the Marlborough region, at the<br />
north-eastern end of the South Island.<br />
It’s fairly easy to see why it overtook chardonnay as<br />
Australia’s single-biggest wine three or four years ago.<br />
Drinkers are confident with it. They stick their nose<br />
into a glass and know straight away what they’ve got,<br />
just from the unmistakable herbaceous, tropical-fruit<br />
aroma, which some have rather ungraciously likened<br />
to cats’ pee.<br />
Much of the wine seems to come from overcropped<br />
vineyards and lacks the palate structure to satisfy the<br />
second-glass test for many drinkers, including this one.<br />
Let alone a third-glass test!<br />
A few vintages ago, Nautilus Estate winemaker, Clive<br />
Jones, determined to do something about the situation,<br />
making a 2015 The Paper Nautilus Sauvignon Blanc, a<br />
wine styled more like a chardonnay and very dependent<br />
on barrel-fermentation and maturation on yeast lees.<br />
Personally, I applauded the attempt, but thought that<br />
Jones had gotten off at Redfern. He just hadn’t quite<br />
gone through with the job and left me wondering what<br />
might have been.<br />
With the 2016 vintage he repeated the exercise, this<br />
time, I think, doing it properly. His 2016 The Paper<br />
Nautilus is the real deal (see tasting notes below) and<br />
I reckon joins the ranks of Cloudy Bay’s Te Koko in<br />
having broken the mould of Marlborough sauvignon<br />
and presenting a much needed new face to the variety<br />
—one which will see it beyond the cult, but possibly<br />
ephemeral, following it now has.<br />
The name, incidentally, comes from an octopus-like<br />
cephalopod also known as an argonaut, which isn’t<br />
really a nautilus at all. The female builds a papery<br />
nautilus-like shell to live in while her eggs hatch.<br />
TOP SHELF with John Rozentals<br />
THE PAPER NAUTILUS 2016<br />
Marlborough Sauvignon<br />
Blanc ($35)<br />
NAUTILUS 2017<br />
Marlborough Sauvignon<br />
Blanc ($28)<br />
TWIN ISLANDS 2017<br />
Marlborough Sauvignon<br />
Blanc ($18)<br />
<strong>QHA</strong> REVIEW | 60<br />
A gloriously complex dry white,<br />
showing an unmistakable<br />
sauvignon blanc edge to<br />
the aroma but having so<br />
much more as well — and<br />
particularly pleasing depth on<br />
the palate. I like the nuttiness<br />
on the aroma, which I presume<br />
comes from maturation on<br />
yeast lees. Jones suggests<br />
matching with oysters dressed<br />
with chilli and lime. I’m not<br />
disagreeing. Yum!<br />
Loads of passionfruit<br />
here and good palate<br />
weight from use of fully<br />
ripe, judiciously cropped<br />
grapes. Just a tad (about<br />
2 per cent) of the fruit<br />
was given the Paper<br />
Nautilus treatment and<br />
fermented on barrel. If<br />
you’re going to drink<br />
Marlborough savvy,<br />
I’d certainly<br />
recommend this.<br />
Much more in<br />
the conventional<br />
Marlborough savvy style<br />
— and more towards its<br />
usual price-point — but<br />
at least it seems to be<br />
made from genuinely<br />
ripe fruit. No real<br />
complexity, but citrusy<br />
and pungent, with a<br />
racy finish.
Paul St John-Wood<br />
PUBTALK<br />
KICK OFF<br />
The <strong>2018</strong> Super Rugby, NRL and AFL seasons are<br />
now underway, as are hundreds of tipping competitions<br />
being run in our pubs across the state. Best of luck<br />
with your footy promotions throughout the season.<br />
If you require assistance with clarifying rules around<br />
incentives and advertising please contact the <strong>QHA</strong>.<br />
It was great to see many familiar faces, and to<br />
meet new hoteliers, at the AHG Expo in Brisbane in<br />
early <strong>March</strong>. I hope you were all able to take away<br />
valuable insights and ideas to implement in your<br />
business. Large exhibitions of this nature can often<br />
be a whirlwind for attendees, particularly with all of<br />
the bright lights and big sounds of gaming hardware.<br />
If you missed any contacts or would like any further<br />
information on any of the products or services please<br />
contact me directly and I will be happy to put you in<br />
touch with the appropriate corporate partners.<br />
PUBS, POTS AND PROFITS – TOWNSVILLE<br />
For the first time in Queensland, CUB together with<br />
the <strong>QHA</strong> will be hosting the Pubs, Pots & Profits forum<br />
for hoteliers and key staff from around the Townsville<br />
region. The forum will feature presentations from<br />
leading experts in the industry, focusing on business<br />
development initiatives for your hotel. The event will<br />
be held at the Sun Hotel, Mundingburra on Tuesday<br />
20 <strong>March</strong> from 10am to 2pm. Morning tea and a<br />
networking lunch will be included, thanks to PFD Food<br />
Services. To register attendance for this FREE event<br />
simply contact the <strong>QHA</strong>.<br />
GOLD COAST HOTELIERS BREAKFAST<br />
Thank you to the hoteliers who attended the <strong>QHA</strong><br />
Gold Coast Hoteliers Breakfast held at the Robina<br />
Tavern in February. The feedback from the event has<br />
been positive with guests enjoying presentations<br />
from representatives of the Commonwealth Games,<br />
OLGR and industry partners. PFD Food Services<br />
again showcased the quality fresh produce they<br />
have available to all licenced venues right across the<br />
state and special thanks must go to Tom McGregor,<br />
Stephanie Carlsson and the Gold Coast PFD Team.<br />
Thank you again to Barry Fitzgibbons and Damien<br />
Stephen for their efforts in hosting the breakfast.<br />
We wish all Gold Coast hotels every success in trade<br />
throughout the Commonwealth Games event in April!<br />
<strong>QHA</strong> REVIEW | 61
TRADE DIRECTORY<br />
CASINO CONSOLES<br />
Footrest, slimline and cashless bases<br />
available. Casino Consoles, the only<br />
name you need when it comes to<br />
professional poker machine bases<br />
and screening.<br />
P: 07 3890 2969<br />
www.casinoconsoles.com.au<br />
COMMERCIAL FITOUTS<br />
Bars, Clubs, Cafes, Restaurants.<br />
Specialists in unique and premium<br />
nationwide commercial fit-outs for<br />
clubs, bars, cafes and restaurants.<br />
P: 1300 426 637 (1300 HAMMER)<br />
E: sales@clubbarconcepts.com.au<br />
www.clubbarconcepts.com.au<br />
SCIENTIFIC GAMES<br />
This new generation of exciting game<br />
content draws on the strength of<br />
Scientific Games to create one of<br />
the most dynamic game libraries<br />
in the market.<br />
P: 07 3458 9180<br />
www.sggaming.com/australia<br />
REFRIGERATION SYSTEMS<br />
Time to upgrade your beverage and refrigeration systems?<br />
Call us for expert advice and all your requirements including:<br />
Quality beer dispensing equipment | Ice machines |<br />
Refrigeration | Custom solutions for all venue sizes | AS5034<br />
Compliancing | Sales, Installation, 24/7 Service.<br />
Phone: 07 3422 0011 www.allsocool.com.au<br />
BEER DISPENSING SYSTEMS - Sales - Service - Installation<br />
Refrigeration | Glycol Equipment | Beer Gas Equipment<br />
| Beerline Cleaning | <strong>Electronic</strong> Spirit Dispensers | 24/7<br />
Maintenance, Servicing and Repairs. Australia’s largest<br />
manufacturer, installer and suppler to beer dispensing<br />
equipment. Proudly Australian Owned and Operated.<br />
5 Holden Street, Woolloongabba, QLD 4102<br />
Phone: 07 3421 5200 www.andale.com.au<br />
<strong>QHA</strong> REVIEW | 62<br />
PRESTIGE GAMING STOOLS<br />
Comfort at Play<br />
Karo Australia Pty Ltd<br />
P: 02 9980 1431<br />
E: info@karo.com.au<br />
www.karo.com.au<br />
DOWNTOWN DOMESTICS<br />
Too busy to get domestic?<br />
Window cleaning | Building washing<br />
Housekeeping | Carpet / Upholstery<br />
Cleaning | Bond / Spring cleaning |<br />
Emergency cleaning | Pest control.<br />
P: 1300 386 963<br />
www.downtowndomestics.com<br />
CITY PROPERTY SERVICES<br />
Over 25 years of commercial cleaning<br />
services | Compliant with ISA 9001<br />
| Quality assurance | EcoClean<br />
Certified using environmentally<br />
friendly products | Free quotations.<br />
P: 07 3391 2005<br />
www.citypropertyservices.com
TRADE DIRECTORY<br />
PROUD PLATINUM PARTNERS OF THE <strong>QHA</strong>.<br />
COMPLETE FACILITY MANAGEMENT SPECIALISTS<br />
Brisbane | Gladstone | Gold Coast | Sunshine Coast |<br />
Mackay | Toowoomba | Townsville | Wide Bay. Hospitality<br />
cleaning specialist, Hotel refurbishments, Lawns & ground<br />
maintenance, Property & asset management, High pressure<br />
cleaning/ non slip solution specialists.<br />
P: 1800 262 637<br />
www.cmbm.com.au<br />
GLASS RECYCLING MANAGEMENT<br />
Save time, space, money, people and the environment.<br />
Reduce bottle noise inside and outside your venue. Improve<br />
workplace health and safety. Reduce space needed for glass<br />
waste bins. Save money on your current waste charges<br />
Free trial call 1300 306 039 E: info@bottlecycler.com<br />
www.bottlecycler.com<br />
INTEGRATED POS SOLUTIONS<br />
As used by Award Winning Hotels. New Compact<br />
10” Touch Screens available. 10” & 15” Hotel and Bar<br />
POS Solutions.<br />
P: 1300 BIZSTAR 1300 249 782<br />
E: reg@bizstar.com.au<br />
www.uniwell.net.au to find out more.<br />
MARKET LEADING BRANDS IN EQUIPMENT<br />
No matter the size, shape or demands placed on your<br />
business, we have the ability to deliver equipment that is<br />
functional, adaptable and reliable. Convotherm, Waldorf,<br />
Waldorf Bold, Turbofan, Washtech.<br />
Phone: 1800 023 953 E: info@moffat.com.au<br />
Service department: 1800 622 216<br />
ADVERTISING & PROMOTION<br />
For more information on advertising and promoting<br />
your business in the <strong>QHA</strong> REVIEW contact<br />
qhareview@qha.org.au<br />
<strong>QHA</strong> REVIEW | 63
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.<br />
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES<br />
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong><br />
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.<br />
<strong>QHA</strong> REVIEW | 64<br />
ACCOUNTING/ TAX<br />
Hanrick Curran<br />
Accountants & Strategists<br />
Ph: 07 3218 3900<br />
www.hanrickcurran.<br />
com.au<br />
HLB Mann Judd -<br />
Chartered Accountants<br />
Ph: 07 3001 8800<br />
www.hlb.com.au<br />
Prosperity Advisers QLD<br />
Ph: 07 3007 1971<br />
www.prosperityadvisers.<br />
com.au<br />
FTI Consulting<br />
Ph: 07 3225 4900<br />
www.fticonsulting.com<br />
McGrathNicol<br />
Ph: 07 3333 9800<br />
www.mcgrathnicol.com<br />
PJT Accountants &<br />
Business Advisors<br />
Ph: 07 5413 9300<br />
www.pjtaccountants.com.au<br />
Professional Client Services<br />
(QLD) P/L- Accountants &<br />
Business Advisors<br />
Ph: 07 3209 4452<br />
www.pcsqld.com.au<br />
Sage Software Australia<br />
Ph: 02 9884 4000<br />
www.sage.com.au<br />
ARCHITECTS /<br />
REFURBISHMENT/<br />
RECONSTRUCTION /<br />
REPAIRS<br />
Brand & Slater<br />
Architects P/L<br />
Ph: 07 3252 8899<br />
www.brandandslater.<br />
com.au<br />
Paynter Dixon - Design &<br />
Construction<br />
Ph: 07 3368 5500<br />
www.paynter.com.au<br />
Rohrig Hospitality<br />
Ph: 07 3257 4411<br />
www.rohrlg.com.au<br />
Club Bar Concepts<br />
Ph: 1300 426 637<br />
clubbarconcepts.com.au<br />
Darren S Dickfos Architects<br />
Ph: 07 3358 1786<br />
www.ddarchitects.com.au<br />
Hot Concepts Design and<br />
Construction<br />
Ph: 07 3277 7740<br />
www.hotconcepts.com.au<br />
New Life Restorations<br />
Ph: 1300 356 633<br />
www.newliferestorations.<br />
com.au<br />
Unita Group<br />
Ph: 1300 659 399<br />
www.unita.com.au<br />
BEVERAGES<br />
Accolade Wines<br />
Ph: 07 3252 7933<br />
www.accolade-wines.<br />
com<br />
Asahi Premium<br />
Beverages<br />
Ph: 07 3868 2388<br />
www.schweppes.com.au<br />
Brown-Forman<br />
Australia P/L<br />
Ph: 07 3010 2000<br />
www.brown-forman.com<br />
Carlton & United<br />
Breweries<br />
Ph: 07 3666 4104<br />
www.cub.com.au<br />
Coca-Cola Amatil<br />
Ph: 13 26 53<br />
www.ccamatil.com<br />
Diageo<br />
Ph: 07 3257 0800<br />
www.diageo.com<br />
Lion<br />
Ph: 07 3361 7400<br />
www.lionco.com<br />
Red Bull Australia<br />
Ph: 02 9023 2892<br />
www.redbull.com.au<br />
Samuel Smith & Son<br />
Ph: 07 3373 5777<br />
www.samsmith.com<br />
Sirromet Wines<br />
Ph: 07 3206 2999<br />
www.sirromet.com<br />
Treasury Wine Estates<br />
Ph: 03 9685 8000<br />
treasurywineestates.com<br />
Liquor Marketing Group<br />
Ph: 07 3246 5272<br />
www.bottlemart.com.au<br />
EDUCATION, TRAINING<br />
& EMPLOYMENT<br />
Best Security - Security<br />
and Training<br />
Ph: 07 3212 8460<br />
www.bestsecurlty.net.au<br />
Australian Fire Protection<br />
Ph: 1300 803 473<br />
www.austfirepro.com.au<br />
Availio<br />
Ph: 07 3218 3900<br />
www.hanrickcurran.com.au<br />
Foundation Education<br />
Ph: 1300 130 157<br />
foundationeducation.com.au<br />
Frontier Leadership<br />
Ph: 0423 097 246<br />
www.frontierleadership.edu.au<br />
Industry Graduates<br />
Ph: 1300 038 000<br />
www.industrygraduates.com<br />
Nystrom Relief Managers<br />
Ph: 0487 205 285<br />
www.nystromreliefmanagers.<br />
com.au<br />
Professional Hospitality<br />
Ph: 07 3160 8132<br />
professionalhospitality.com.au<br />
Sidekicker<br />
Ph: 1300 098 375<br />
www.sidekicker.com.au<br />
St John Ambulance Australia<br />
Ph: 07 3253 0552<br />
www.stjohnqld.com.au<br />
ENERGY GAS/POWER<br />
TransTasman<br />
Energy Group<br />
Ph: 1300 118 834<br />
www.tteg.com.au<br />
Eco Synergy Systems<br />
Ph: 0429 820 101<br />
www.ecosynergysystems.<br />
com.au<br />
Bromic Heating<br />
02 9426 5222<br />
www.bromicheating.com<br />
Choice Energy<br />
Ph: 03 9002 5123<br />
www.choiceenergy.com.au<br />
ELGAS<br />
Ph: 131161<br />
www.elgas.com.au<br />
Leading Edge Energy<br />
Ph: 1300 852 770<br />
www.leadingedgeenergy.<br />
com.au<br />
Make It Cheaper<br />
Ph: 1300 957 721<br />
www.makeitcheaper.com.au<br />
FINANCES, BANKING,<br />
INSURANCE &<br />
INVESTMENTS<br />
AON Risk Services -<br />
<strong>QHA</strong> Insurance Brokers<br />
Ph: 07 3223 7512<br />
www.aon.com.au<br />
Green Finance Group<br />
Ph: 0457 883 700<br />
www.greenfinancegroup.<br />
com.au<br />
GSA Insurance Broker<br />
Ph: 02 8274 8138<br />
www.gsaib.com.au<br />
Hanrick Curran –<br />
Chartered Accountants<br />
Ph: 07 3218 3900<br />
hanrickcurran.com.au<br />
St. George Corporate &<br />
Business Bank<br />
Ph: 07 3232 8911<br />
www.stgeorge.com.au/<br />
corporate-business<br />
Westpac Banking<br />
Corporation<br />
Ph: 07 3350 7750<br />
www.westpac.com.au<br />
Ausure Insurance Brokers<br />
SEQ<br />
Ph: 1300 450 663<br />
www.ausureseq.com.au<br />
Banktech<br />
Ph: 1800 080 910<br />
www.banktech.com.au<br />
BUPA - health insurance<br />
Ph: 134135<br />
(quote ID 2109197)<br />
www.bupa.com.au<br />
Integrity Corporate Finance<br />
Ph: 02 9268 3088<br />
.integrityfinancegroup.com.au<br />
Silverchef<br />
Ph: 07 3335 3392<br />
www.silverchef.com.au<br />
FOOD & ASSOCIATED<br />
BUSINESSES<br />
PFD Food Services<br />
Ph: 07 3906 9726<br />
www.pfdfoods.com.au<br />
Bitesize Coffee Treats<br />
Ph: 02 9723 6500<br />
www.bitesizecoffeetreats.com<br />
GAMING AND RACING<br />
Ainsworth Game<br />
Technology P/L<br />
Ph: 07 3209 6210<br />
www.ainsworth.com.au<br />
Aristocrat Leisure<br />
Industries<br />
Ph: 07 3727 1600<br />
www.aristocrat.com.au<br />
IGT<br />
Ph: 07 3890 5622<br />
www.igt.com.au<br />
Konami Australia<br />
Ph: 02 9666 3111<br />
www.konamiaustralia.com.au<br />
Max Queensland<br />
Ph: 07 3637 1235<br />
www.maxgaming.com.au<br />
Scientific Gaming<br />
Ph: 02 9773 0299<br />
www.scientiflcgames.com<br />
Tabcorp Keno<br />
Ph: 07 3243 4113<br />
www.tabcorp.com.au<br />
UBET<br />
Ph: 07 3637 1370<br />
www.ubet.com
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
Australian Pokie Consoles<br />
Ph: 0413 261 777<br />
www.clubsandpubs.com.au<br />
Bytecraft Systems -<br />
Gaming Machine Service<br />
Ph: 07 3456 3345<br />
www.bytecraft.com.au<br />
Karo - gaming stools<br />
Ph: 02 9980 1431<br />
www.karo.com.au<br />
HOSPITALITY<br />
CONSULTANTS<br />
AHS Hospitality<br />
Ph: 07 5512 6143<br />
www.ahshospitality.com.au<br />
Commercial Licensing<br />
Specialists<br />
Ph: 07 5526 0112<br />
www.clslicensing.com.au<br />
DWS Hospitality<br />
Specialists<br />
Ph: 07 3878 9355<br />
www.dws.net<br />
Graham Brown - Liquor<br />
& Gaming Licences<br />
Ph: 07 3300 1578<br />
Professional Hospitality<br />
Ph: 07 3160 8132<br />
www.professionalhospitality.<br />
com.au<br />
HOTEL & BAR SUPPLIES<br />
BOC Limited -Gas/<br />
Reticulation Supply<br />
Ph: 07 3212 4322<br />
www.boc.com.au<br />
Andale Beverage Systems<br />
Ph: 07 3421 5200<br />
www.andale.com.au<br />
Base Interior Solutions<br />
Ph: 0435 934 948<br />
www.baseintsolutions.com<br />
Ausworld Commercial<br />
Furniture & Design<br />
Ph: 0409 264 212<br />
www.ausworldfurniture.com.au<br />
Hunter Technologies<br />
Ph: 1300 693 357t<br />
www.cellarcontrol.com.au<br />
HOTEL BROKERS /<br />
REAL ESTATE /<br />
PROPERTY VALUERS<br />
Power Jeffrey & Co -<br />
Hotel Brokers<br />
Ph: 07 3832 6000<br />
www.powerjeffrey.com.au<br />
CRE Brokers<br />
Ph: 07 5371 0165<br />
www.crebrokers.com<br />
The Lido Group<br />
0423 695 703<br />
www.lido.com.au<br />
<strong>QHA</strong> PLATINUM PARTNERS<br />
<strong>QHA</strong> DIAMOND PARTNERS<br />
<strong>QHA</strong> GOLD PARTNERS<br />
Silverchef<br />
Ph: 07 3335 3392<br />
www.silverchef.com.au<br />
CBRE Hotels<br />
Ph: 0418 886 525<br />
www.cbrehotels.com<br />
HOTEL ENTERTAINMENT<br />
Fox Sports<br />
Ph: 0403 061 412<br />
www.foxsports.com.au<br />
Foxtel for Business<br />
Ph: 1300 720 630<br />
www.austar.com.au<br />
Sky Channel<br />
Ph: 07 3228 6344<br />
Freecall: 1800 251 710<br />
www.skychannel.com.au<br />
Nightlife - Music & Video<br />
Freecall: 1800 679 748<br />
www.nightlife.com.au<br />
Pro Score - Sporting<br />
Promotions<br />
Ph: 0431 366 800<br />
www.proscore.com.au<br />
Recharge DJs - Brisbane<br />
Ph: 1300 836 832<br />
www.rechargedjs.com<br />
Knight Frank Australia<br />
Ph: 07 3246 8888<br />
www.knightfrank.com.au<br />
Knight Frank Valuations<br />
Ph: 07 3193 6800<br />
www.knightfrank.com.au<br />
Landmark White<br />
Ph: 07 3226 0002<br />
www.landmarkwhite.com.au<br />
MVS National Mackay<br />
Whitsundays<br />
Ph: 07 4847 0737<br />
www.mvsvaluers.com.au<br />
Ray White Hotels<br />
Ph: 02 8016 3810<br />
www.raywhite.com.au<br />
LEGAL<br />
Mullins Lawyers<br />
Ph: 07 3224 0222<br />
Curt Schatz - direct<br />
Ph: 07 3224 0230<br />
www.mullinslaw.com.au<br />
<strong>QHA</strong> SILVER PARTNERS<br />
Green Finance Group<br />
Independent Liquor Group<br />
Trans Tasman Energy Group<br />
Hanrick Curran<br />
<strong>QHA</strong> BRONZE PARTNERS<br />
Power Jeffrey and Company<br />
Best Security<br />
Rohrig Group<br />
St George Bank<br />
Red Bull Australia<br />
Brand+Slater Architects<br />
BOC Limited<br />
Paynter Dixon<br />
Prosperity Advisers QLD<br />
iCharge Tablets<br />
<strong>QHA</strong> REVIEW | 65
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
APPROVED<br />
MANAGER’S<br />
APPROVED<br />
MANAGER’S<br />
LICENCE<br />
RESPONSIBLE MANAGEMENT<br />
LICENCE<br />
MANAGER’S<br />
OF LICENSED VENUES<br />
TRAINING<br />
RESPONSIBLE<br />
LICENCE<br />
MANAGEMENT<br />
OF LICENSED VENUES<br />
TRAINING<br />
“HONESTLY THE BEST TRAINING<br />
SESSION! FUN AND LIGHT-HEARTED<br />
WHILE BEING VERY INFORMATIVE AND<br />
RESPONSIBLE “HONESTLY THE MANAGEMENT<br />
BEST TRAINING<br />
KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />
SESSION! FUN AND LIGHT-HEARTED<br />
OF LICENSED VENUES<br />
WHILE BEING VERY INFORMATIVE AND<br />
OTHER COURSES OFFERED:<br />
KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />
Online RSA/RSG Training<br />
TRAINING<br />
Gaming Nominee Training<br />
OTHER COURSES OFFERED:<br />
Employment Relations Training<br />
Employment Online RSA/RSG Relations Training Webinar<br />
Gaming Nominee Training<br />
Employment Relations Training<br />
Employment Relations Webinar<br />
Responsible Management of Licensed Venues<br />
Training is a mandatory training requirement<br />
for those applying for a liquor licence, and<br />
applicants for an Approved Manager’s Licence.<br />
Training Responsible “HONESTLY is offered Management face THE to BEST face of Licensed at TRAINING regional Venues<br />
centres Training throughout is a mandatory Queensland. training requirement<br />
for those applying for a liquor licence, and<br />
applicants SESSION! for FUN an Approved AND LIGHT-HEARTED<br />
Manager’s Licence.<br />
Training is offered face to face at regional<br />
centres For more throughout information Queensland. please contact the<br />
<strong>QHA</strong> Training Centre<br />
Ph: 07 3221 6999 Fax: 07 3221 6649<br />
Email:<br />
APPROVED<br />
training@qha.org.au<br />
For more information please contact the<br />
Web: www.qha.org.au<br />
<strong>QHA</strong> KNOWLEDGEABLE. Training Centre THANKS, <strong>QHA</strong>.”<br />
Ph: 07 3221 6999 Fax: 07 3221 6649<br />
Email: training@qha.org.au<br />
Web: www.qha.org.au<br />
WHILE BEING VERY INFORMATIVE AND<br />
OTHER COURSES OFFERED:<br />
Bennett & Philp Lawyers<br />
Ph: 07 3001 2999<br />
www.bennettphilp.com.au<br />
Broadley Rees Hogan Lawyers<br />
Ph: 07 3223 9121<br />
www.brhlawyers.com.au<br />
Commercial Licensing<br />
Specialists<br />
Ph: 07 5526 0112<br />
www.clslicensing.com.au<br />
Corrs Chambers<br />
Westgarth - Lawyers<br />
Ph: 07 3228 9778<br />
www.corrs.com.au<br />
McMahon Clarke<br />
Ph: 07 3831 8999<br />
www.mcmahonclarke.com<br />
LIQUOR BUYING GROUPS<br />
Independent Liquor Group<br />
Ph: 07 3713 2751<br />
www.ilg.com.au<br />
Liquor Marketing Group<br />
(Bottlemart)<br />
Ph: 1300 733 504<br />
www.bottlemart.com.au<br />
LIQUOR WHOLESALE<br />
GROUPS<br />
ALM (Australian Liquor<br />
Marketers)<br />
Brisbane: Ph: 07 3489 3600<br />
Townsville: Ph: 07 4799 4022<br />
Cairns: Ph: 07 4041 6070<br />
www.almliquor.com.au<br />
MEDIA/MARKETING<br />
iCharge Tablets<br />
Ph: 1300 852 636<br />
www.icharge.net.au<br />
POINT OF SALE<br />
Bepoz Retail Solutions<br />
Ph: 1300 023 769<br />
www.bepoz.com.au<br />
CashPoint Payment Solutions<br />
Ph: 1300 286 626<br />
www.cashpoint.com.au<br />
lnCash ATMS<br />
Ph: 1300 800 660<br />
www.incash.com.au<br />
PRINTING / GRAPHIC<br />
DESIGN<br />
Platypus<br />
Ph 07 3352 0300<br />
www.platypusgraphics.com<br />
Easil - Graphic Design<br />
Ph: 1300 032 745<br />
www.easil.com<br />
SECURITY / CLEANING<br />
Best Security<br />
Ph: 07 3212 8460<br />
www.bestsecurity.net.au<br />
Bluey’s Cleaning Solutions<br />
Ph: 1800 925 925<br />
www.blueys.net.au<br />
Complete Property Service<br />
Australia<br />
Ph: 07 3180 3800<br />
completepropertyservice.<br />
com.au<br />
Cap Security Services Pty Ltd<br />
Ph: 07 3892 7777<br />
www.capsecurity.com.au<br />
Clear to Work - Police Checks<br />
Ph: 07 3899 1123<br />
www.cleartowork.com.au<br />
Challenger Services Group<br />
Ph: 07 5668 3133<br />
www.csgroup.com.au<br />
CMBM Facility Services<br />
Ph: 07 3391 1040 /<br />
0419 708 715<br />
www.cmbm.com.au<br />
Lotus Filters<br />
Ph: 1300 653 536<br />
www.lotusfilters.com.au<br />
Tru Security Services<br />
Phone: 0452 377 662<br />
Web: www.trusecurity.com.au<br />
SUPERANNUATION<br />
lntrust Super Fund<br />
Ph: 07 3013 8700<br />
www.intrust.com.au<br />
Hanrick Curran<br />
Superannuation<br />
Ph: 07 3218 3900<br />
www.hanrickcurran.com.au<br />
TECHNOLOGICAL<br />
PRODUCTS<br />
& SERVICES<br />
First2Click<br />
Ph: 1300 765 385<br />
www.unidapsolutions.com.au<br />
Big Ass Fans<br />
Ph: 1300 244 277<br />
www.bigassfans.com.au<br />
Bytecraft Systems<br />
Ph: 07 3456 3345<br />
www.bytecraft.com.au<br />
Eco Synergy Systems<br />
Ph: 0429 820 101<br />
www.ecosynergysystems.<br />
com.au<br />
JB Hi-Fi Commercial<br />
Division<br />
Ph: 07 3360 9925<br />
www.jbhifi.com.au<br />
QIKID<br />
Ph: 1300 553 256<br />
www.qikid.com<br />
Scantek Solutions<br />
Ph: 1300 552 106<br />
www.scantek.com.au<br />
Time Target<br />
Ph: 07 3137 1133<br />
www.timetarget.com<br />
ViMedia<br />
Ph: 1300 846 334<br />
www.klackit.com<br />
TRANSPORT<br />
A.P. Eagers Limited<br />
Ph: 07 3109 6731<br />
www.apeagers.com.au<br />
Black and White Cabs<br />
Ph: 07 3860 1800<br />
www.blackandwhltecabs.<br />
com.au<br />
WASTE MANAGEMENT<br />
Bottlecycler<br />
Ph: 0434 416 540<br />
www.bottlecycler.com<br />
MANAGER’S<br />
Online RSA/RSG Training<br />
Gaming Nominee Training<br />
Employment Relations Training
#SAVETHEGREATEYEDEER<br />
creative solutions for branding, print, online and more. don’t settle for the mediocre.<br />
HORSE & WATER<br />
www.horseandwater.com.au