Corporate Magazine | March 2018

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I’m working on a few projects at the moment, including pension briefings to all team members by the end of <strong>March</strong>, 1:1 meetings (we call them coffee chats) with the departmental managers to discuss our upcoming engagement survey which begins on 12 <strong>March</strong>. We have an amazing score of 90.8% so we'll be talking about how we sustain or improve on this. I’m also auditing the personal information we keep in preparation for the new data protection regulations which come into force in May. One of my biggest projects is working with West Nottinghamshire College on the IHG Hotel Takeover Week which we’ve been planning since last October! The students have been hand-picked for the exercise and will be paired up with managers and team members in order to gain practical experience of operating a large, fully-functioning hotel to complement their classroom-based training. They will perform almost every role here at the hotel - we even have a new General Manager for the week! I’m going over to the College later for a photo shoot and to deliver an induction session to the 71 students taking part. It’s the first time we’ve ever been involved in a takeover and there is a lot of preparation but it’s so exciting too! In a typical week, I’ll spend my time working with a variety of issues and interesting people, I also spend time delivering training sessions at some of our other hotels. I love what I do and I get a lot of satisfaction out of seeing our team members grow in their roles and visibly enjoying what they do. I may not be in a typical revenue generating department but I believe my contribution to the hotel profit is through the engagement and performance of the team members directly delivering a fantastic experience to our guests. I am not the type of HR manager to ‘police’ the hotel or stop people doing things, then again I’m not someone who just offers ‘tea 32
and sympathy’. I do believe that some of our biggest challenges in HR are people-related and so I see my role as minimising any negative impact of that and maximising the real value that highly engaged team members can make to the bottom line. I am Captain of Robin Hood County (RHC), our hotel football club. Every hotel within Valor has a football club, we’re part of ‘VIFA’ (Valor Incentives For All) and although we don’t actually play football we use the team mentality and actions, to smash our targets! It’s all part of the unique way Valor promote and drive up revenue and engagement. It’s a bit of fun as well as a brilliant way to celebrate next year's World Cup!! 33
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Corporate Magazine | March 2018

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