Corporate Magazine | March 2018

I’m working on a few projects at the
moment, including pension briefings to
all team members by the end of March, 1:1
meetings (we call them coffee chats) with
the departmental managers to discuss
our upcoming engagement survey which
begins on 12 March. We have an amazing
score of 90.8% so we'll be talking about
how we sustain or improve on this. I’m also
auditing the personal information we keep
in preparation for the new data protection
regulations which come into force in May.
One of my biggest projects is working with
West Nottinghamshire College on the IHG
Hotel Takeover Week which we’ve been
planning since last October! The students
have been hand-picked for the exercise
and will be paired up with managers
and team members in order to gain
practical experience of operating a large,
fully-functioning hotel to complement
their classroom-based training. They will
perform almost every role here at the hotel
- we even have a new General Manager for
the week!
I’m going over to the College later for a
photo shoot and to deliver an induction
session to the 71 students taking part. It’s
the first time we’ve ever been involved in a
takeover and there is a lot of preparation
but it’s so exciting too!
In a typical week, I’ll spend my time
working with a variety of issues and
interesting people, I also spend time
delivering training sessions at some of our
other hotels.
I love what I do and I get a lot of satisfaction
out of seeing our team members grow
in their roles and visibly enjoying what
they do. I may not be in a typical revenue
generating department but I believe my
contribution to the hotel profit is through
the engagement and performance of
the team members directly delivering a
fantastic experience to our guests.
I am not the type of HR manager to ‘police’
the hotel or stop people doing things, then
again I’m not someone who just offers ‘tea
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