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HUMAN&
RESOURCE
FOCUS

HUMAN&
RESOURCE&
FOCUS
! Those'directed'toward'creating'and'
maintaining'a'high!performance'workplace'
and'toward'developing'employees'to'enable'
them'and'your'organization'to'adapt'to'
change.'
! The'Category'covers'human'resource'
development'and'management'requirements'
in'an'integrated'way,'i.e.,'aligned'with'your'
organization’s'strategic'objectives'and'action'
plans.'
! Your'human'resource'focus'includes'your'
work'environment'and'your'employee'
support'climate.
! To'reinforce'the'basic'alignment'of'human'
resource'management'with'overall'strategy,'
the'Criteria'also'cover'human'resource'
planning'as'part'of'overall'planning'in'the'
Strategic'Planning'Category

Agenda
01
02
03
Concept
Work'System'/'Employee'Learning'&'Motivation'/'
Employee'Well!Being'&'Satisfaction
Criteria
Workforce'Engagement'/'Workforce'Environment
Model
04
Baldrige’s&Core&Values&and&Concepts&

CONCEPT

HUMAN RESOURCE FOCUS
1. Work Systems
2. Employee Learning and Motivation
3. Employee Well-Being and Satisfaction

CRITERIA
Workforce'Engagement'
(45'pts.)

Workforce
Engagement
Asks'about'your'organization’s'systems'for'
managing'workforce'performance'and'
developing'your'workforce'members'to'enable'
and'encourage'all'workforce'members'to'
contribute'effectively'and'to'the'best'of'their'
ability.'These'systems'are'intended'to'foster'
high'performance,'to'address'your'core'
competencies,'and'to'help'accomplish'your'
action'plans'and'ensure'organizational'
sustainability.

Workforce&performance (How?)
01
02
! Element'of'engagementV'
Determine&workforce'engagement'/'satisfaction'
! Organizational'cultureV'
03
! Performance'managementV'
Support High'Performance'work,'
Consider workforce'compensation'/reward'&'recognition,&
Reinforce&customers'and'business'focus

Assessment&
of&engagement
01 02
Methods'/'Measures
Formal'/ Informal'
Indicators'
(retention,'absenteeism,'
grievances,'safety,'
productivity)
Correlation&
with&business&results
Finding'to'key'
business'results
Assessment&(How?)

Workforce&and&leader&development&(How?)
Learning&and&Development&
System
01 02
- Competencies
- Strategic challenge
- Action plan
(Short-Long term)
Add&Contents&Title
- Organization performance
improvement and innovation
- Business ethic
- Customer focus
- Senior leader
03
Learning&and&Development&
Effectiveness
- Evaluation
Career&Progression&
- Manage / Plan
for leadership position

CRITERIA
Workforce'Environment
(40'pts.)

Workforce
Environment
Asks'about'your'workforce'capability'and'
capacity'needs,'how'you'meet'those'needs'to'
accomplish'your'organization’s'work,'and'how'
you'ensure'a'supportive'work'climate.'The'aim'
is'to'build'an'effective'environment'for'
accomplishing'your'work'and'supporting'your'
workforce.

• Workforce&capability&and&capacity (How?)
01 Capability&and&capacityT&
including'Skills&+&Competencies&+&
Staffing&levels
02
New&workforce&membersT&
! Recruit,&Hire,&Place,&Retain /'
! Make'sure'to'represent'
! Diverse'ideas'
! Cultures,'''
! Thinking'of'your'hiring'and'
customer'community

• Workforce&capability&and&capacity (How?)
03 Work&AccomplishmentT&
! accomplish'the'work'of'your'organization
! capitalize'on'the'organization's'core'competencies
! reinforce'a'customer'and'business'focus
! exceed'performance'expectations
! address'your'strategic'challenge'and'action'plans
04
Workforce&change&managementT
! prepare'for'changing'capability'and'capacity'need'
! make'sure'to'continuity'and'prevent'reduction

Workforce&climate&(How?)
01 02
Workplace&Environment
! address'significant'difference'
in'factors'in'order'to'access'and'
improve'workforce'health,'safety,'
and'security'
! performance'measures
! improvement'goal
Workforce&policies&and&benefitT&
Support your'workforce'via'
policy,'service,'benefit'

Model
Workforce'Engagement

Sense&of&Pride&
Quality&of&
Work&Life&
6
1
2
Leadership&
Workforce
Engagement
Career&
Opportunities&
5
3
Empowerment&&
Collaboration
4
Caring&Practices&

Component
Dimension
1 Sense'of'Pride • Brand
2 Leadership • Senior'Leadership
• Supervision
3 Empowerment'&
Collaboration
• Collaboration
• Empowerment/'Autonomy
• Work'Tasks
4 Caring'Practices • Communication
• Customer'Focus
• Talent'&'Staffing
• Diversity'&'Inclusion
• Enabling'Infrastructure
5 Career'Opportunities • Learning'&'Development
• Performance'Management
• Reward'&'Recognition
6 Quality'of'Work'Life • Safety'/'Job'Security
• Benefits
• Work'Life'Balance

Model
Workforce'Environment

1 Workforce&Health This&is&about&the&physical&health&of&
the&workforce.
2 Workplace'environment This'is'about'the'physical'environment'in'
which'staffs'are'expected'to'work.
3 Workforce'IT'and'technology This'is'about'ensuring'that'information'
technology'and'other'forms'of'technology'
are'available'to'facilitate'concentration.
4 Workplace'ergonomics This'is'about'ensuring'that'the'buildings,'
offices,'equipment'and'facilities'are'
designed'to'aid'concentration'and'the'
completion'of'tasks.
5 Workplace'management This'is'about'the'management'practices'
that'should'aid'concentration.

Baldrige’s&Core&
Values&and&Concepts&

The Baldrige Criteria
core values and concept
01 02 03 04 05
06 07 08 09 10
11
Visionary&leadership
Customer[driven&
excellence
Organizational&and&
personal&learning
Valuing&workforce&
members&and&partners
Agility
Focus&on&the&future
Managing&for&innovation
Management&by&fact
Societal&responsibility
Focus&on&results&and&
creating&value
Systems&perspective

T
E
C
H
N
I
Q
U
E
S
01 Performance&Management
02 Performance&Review
03 Staff&Recruitment
04 Work&Climate&Assessment
05 Learning&&&Development
06 Work&Organization&&&Management
07 Workplace&Environment&Improvement

THANK'YOU

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