Data Center LAN Migration Guide - Juniper Networks
Data Center LAN Migration Guide - Juniper Networks
Data Center LAN Migration Guide - Juniper Networks
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<strong>Data</strong> <strong>Center</strong> <strong>LAN</strong> <strong>Migration</strong> <strong>Guide</strong><br />
Automated Support with Service Now<br />
Built on the Junos Space platform, Service Now delivers on <strong>Juniper</strong>’s promise of network efficiency, agility, and<br />
simplicity by delivering service automation that leverages Junos OS embedded technology.<br />
For devices running Junos OS 9.x and later releases, Service Now aids in troubleshooting for <strong>Juniper</strong>’s J-Care Technical<br />
Services. Junos OS contains the scripts which provide device and incident information that is relayed to the Service<br />
Now application where it is logged, stored, and with the customer’s permission, forwarded to <strong>Juniper</strong> <strong>Networks</strong><br />
Technical Services for immediate action by the <strong>Juniper</strong> <strong>Networks</strong> Technical Assistance <strong>Center</strong> (JTAC).<br />
Not only does Service Now provide automated incident management, it offers automated inventory management for<br />
all Junos OS devices running release 9.x and later. These two elements provide substantial time savings in the form<br />
of more network uptime and less time spent on administrative tasks like inventory data collection. This results in a<br />
reduction of operational expenses and streamlined operations, allowing key personnel to focus on the goals of the<br />
network rather than its maintenance—all of which enhance <strong>Juniper</strong>’s ability to simplify the data center.<br />
AI Scripts<br />
Installed<br />
CUSTOMER<br />
NETWORK<br />
JMB<br />
Hardware<br />
So�ware<br />
Resources<br />
Calibration<br />
Service Now<br />
CUSTOMER OR<br />
PARTNER NOC<br />
Figure 9: Troubleshooting with Service Now<br />
The Service Insight application, available in Fall 2010 on the Junos Space platform, takes service automation to the<br />
next level by delivering proactive, customized support for networks running <strong>Juniper</strong> devices. While Service Now enables<br />
automation for reactive support components such as incident and inventory management for efficient network<br />
management and maintenance, Service Insight brings a level of proactive, actionable network insight that helps<br />
manage risk, lower TCO, and improve application reliability.<br />
The first release of Service Insight will consist of the following features:<br />
INTERNET<br />
<strong>Juniper</strong><br />
Support System<br />
Gateway<br />
JUNIPER<br />
• Targeted product bug notification: Proactive notification to the end user of any new bug notification that could<br />
impact network performance and availability with analysis of which devices could be vulnerable to the defect. This<br />
capability can avoid network incidents due to known product issues, as well as save numerous hours of manual<br />
impact analysis for system-wide impact of a packet-switched network (PSN).<br />
• EOL/EOS reports: On-demand view of the end of life (EOL), end of service (EOS), and end of engineering (EOE)<br />
status of devices and field-replaceable units (FRUs) in the network. This capability brings efficiency to network<br />
management operations and mitigates the risk of running obsolete network devices and/or software/firmware.<br />
With this capability, the task of taking network inventory and assessing the impact of EOL/EOS announcements is<br />
reduced to the touch of a button instead of a time-consuming analysis of equipment and software revision levels<br />
and compatibility matrices.<br />
26 Copyright © 2012, <strong>Juniper</strong> <strong>Networks</strong>, Inc.<br />
Service<br />
Insight
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