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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
f e b r u a r y 2 0 1 8 e d i t i o n<br />
SKY'S THE LIMIT<br />
FOUR POINTS BY SHERATON BRISBANE<br />
REACHING NEW HEIGHTS<br />
INSIGHTS:<br />
THE WALRUS CLUB<br />
THE STAR GOLD COAST<br />
COMPASS:<br />
THE SMALL TOWN PIVOTAL TO THE<br />
AUSTRALIAN LABOUR MOVEMENT<br />
PROFILE:<br />
AHG EXPO BRISBANE<br />
7-8 MARCH 2018
WE CAN’T KEEP A LID ON THESE<br />
EXCITING NEW GAMES FOR 2018 ANY LONGER!<br />
PREPARE TO BE EMPOWERED<br />
AT STAND #255<br />
Queensland<br />
10/3986 Pacific Highway, Loganholme QLD 4129<br />
Phone: 07 3458 9180 www.sggaming.com
With Albert Hakfoort at the Redbrick Hotel<br />
MAKING THE MOST FROM EVERY OPPORTUNITY<br />
THIS YEAR, WE ARE PLEASED TO<br />
OFFER SEVERAL NEW LEARNING<br />
EXPERIENCES NOT JUST IN THE<br />
SE CORNER BUT TO MEMBERS<br />
ACROSS THE STATE UNDER THE<br />
<strong>QHA</strong> BANNER.<br />
As we tear into the year, the <strong>QHA</strong> are looking once more at how we can “do<br />
more” for our members.<br />
Most of you will know that your Association delivers up to date advice to<br />
members on licensing, gaming and employment relations matters. These<br />
are the cornerstones of the benefits we provide, however these are not the<br />
only opportunities that are available.<br />
This year, we are pleased to offer several new learning experiences not just<br />
in the SE corner but to members across the state under the <strong>QHA</strong> banner.<br />
On 26 <strong>February</strong>, along with some of our long-term industry partners, the<br />
<strong>QHA</strong> is pleased to host the Hotel Symposium at the Queens Arms Hotel<br />
in New Farm. We have invited the Queensland Attorney-General to meet<br />
with members and are looking forward to having another robust discussion<br />
about the future of the industry.<br />
Expanding our services to members across the state this year, we are<br />
delivering another new event in Townsville. Along with the support of CUB,<br />
the “Pubs, Pots and Profits” seminar will be held be held on 20 March. A<br />
second “PPP” event is scheduled for Bundaberg later in the year. Of course<br />
this adds to the regular Licensee meetings, Accommodation Hotel Updates<br />
and Training that runs throughout the state and online!<br />
The <strong>QHA</strong> are committed to continually evolve and answer our members’<br />
challenges. So please pick up the phone, get involved, check out the<br />
website, but most importantly, talk to us. Someone across your Association<br />
will have experience, and be only too happy to help.<br />
BERNIE HOGAN<br />
<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />
<strong>QHA</strong> REVIEW | 3
3 EDITOR’S LETTER<br />
5 CONTRIBUTORS<br />
F e b r u a r y 2 0 1 8 e d i t i o n<br />
<strong>QHA</strong><br />
Level 14, 270 Adelaide Street<br />
Brisbane, Queensland 4000<br />
GPO Box 343<br />
Brisbane, Queensland 4001<br />
Phone: 07 3221 6999<br />
1800 177 594<br />
Fax: 07 3221 6649<br />
<strong>Web</strong>: www.qha.org.au<br />
Email: info@qha.org.au<br />
Office Hours<br />
8.30am – 5.00pm Monday to Friday<br />
Associate Editor<br />
Mr Ben Weston<br />
Email: bweston@qha.org.au<br />
President<br />
Mr Tom McGuire<br />
Senior Vice President<br />
Mr Richard Deery<br />
Vice Presidents<br />
Mr Scott Armstrong<br />
Mr John Douglas<br />
Mr Brad Fitzgibbons<br />
Secretary/Treasurer<br />
Mr Tony Condon<br />
Trustees<br />
Mr Will Cordwell<br />
Mr Peter Britain<br />
Chief Executive and Editor<br />
Mr Bernie Hogan<br />
6 NEWS<br />
14 FEATURE:<br />
FOUR POINTS BY<br />
SHERATON BRISBANE<br />
26 INSIGHTS:<br />
THE WALRUS CLUB<br />
THE STAR GOLD COAST<br />
38 ACCOMMODATION<br />
40 COMPASS:<br />
BARCALDINE, HOME TO THE<br />
FAMED TREE OF KNOWLEDGE<br />
46 TOP DROP<br />
50 SHOWCASE:<br />
AUSTRALASIAN HOSPITALITY<br />
AND GAMING EXPO<br />
62 TRADE DIRECTORY<br />
64 PARTNERS & CORPORATE MEMBERS<br />
www.qha.org.au<br />
<strong>QHA</strong> REVIEW | 4<br />
<strong>QHA</strong> REVIEW is published by the Queensland<br />
Hotels Association ABN 54 878 166 941.<br />
All information is correct at time of going to press.<br />
The publishers cannot accept responsibility for<br />
errors in articles or advertisements, or unsolicited<br />
manuscripts, photographs or illustrations.<br />
The opinions and words of the authors do not<br />
necessarily represent those of the publisher. All<br />
rights reserved. Reproduction in part or whole is<br />
strictly prohibited without prior permission.<br />
ADVERTISE<br />
For more information on advertising in the<br />
<strong>QHA</strong> REVIEW contact<br />
Bryony Brand: 0400 462 843<br />
qhareview@qha.org.au
DAMIAN STEELE<br />
<strong>QHA</strong> Industry<br />
Engagement<br />
Manager<br />
A hospitality industry<br />
professional with over<br />
30 years’ experience<br />
in liquor, gaming and<br />
operations. Damian<br />
has a strong focus<br />
on compliance and<br />
legislation.<br />
ROSS TIMS<br />
<strong>QHA</strong> Training and<br />
Safety Manager<br />
Ross manages the<br />
development and<br />
delivery of industry<br />
related training courses<br />
and the provision of<br />
workplace health and<br />
safety services to<br />
<strong>QHA</strong> member hotels<br />
and other hospitality<br />
venues.<br />
PAUL ST JOHN-WOOD<br />
Membership Officer<br />
Paul is the face of the<br />
Association to many<br />
<strong>QHA</strong> members as he<br />
travels the length and<br />
breadth of the state<br />
visiting, advising and<br />
assisting publicans.<br />
JUDY HILL<br />
<strong>QHA</strong> Accommodation<br />
Division Manager<br />
As a professional<br />
advocate for the<br />
accommodation sector<br />
of the hotel industry,<br />
Judy advises and<br />
represents members<br />
on matters including<br />
tourism legislation,<br />
marketing strategy,<br />
risk management and<br />
airline regulation.<br />
WESLEY DAVEY<br />
<strong>QHA</strong> Senior<br />
Employment<br />
Relations Advisor<br />
Wesley is an HR<br />
practitioner with<br />
diverse experience<br />
advising and assisting<br />
businesses in the<br />
hospitality industry with<br />
employment relations<br />
matters.<br />
THE HON YVETTE D’ATH<br />
Attorney-General and<br />
Minister for Justice<br />
and Minister for<br />
Training and Skills<br />
Yvette D’Ath is a<br />
Labor member of the<br />
Legislative Assembly<br />
of Queensland<br />
representing the seat of<br />
Redcliffe.<br />
MIKE SARQUIS<br />
Executive Director of<br />
Liquor and Gaming<br />
Regulation<br />
Mike’s responsibilities<br />
include managing the<br />
gaming and liquor<br />
regulatory licensing and<br />
compliance regimes,<br />
and implementing the<br />
responsible gambling<br />
strategy and harm<br />
minimisation programs.<br />
NICK BAINBRIGGE<br />
State Manager (Qld)<br />
Aristocrat<br />
Nick has a proven<br />
history in wholesale<br />
liquor, electronic<br />
gaming, and hotel and<br />
restaurant operation.<br />
He now heads up the<br />
state team for one<br />
of Australia’s leading<br />
manufacturers of<br />
gaming machines.<br />
BRENDAN O’FARRELL<br />
Chief Executive<br />
Officer, Intrust Super<br />
Brendan is responsible<br />
for overall management<br />
of the fund and<br />
providing advice to the<br />
board of directors. He<br />
passionately believes<br />
education is critical in<br />
super due to the everchanging<br />
nature of the<br />
industry.<br />
CURT SCHATZ<br />
Managing Partner,<br />
Mullins Lawyers<br />
With over 30 years’<br />
experience in property,<br />
liquor and gaming law,<br />
Curt is recognised<br />
as a leader in this<br />
field. He advises<br />
pub, club, nightclub,<br />
restaurant, resort and<br />
accommodation venue<br />
owners and operators.<br />
JOHN ROZENTALS<br />
Wine Writer<br />
John Rozentals is a<br />
freelance writer who<br />
has penned travel, food<br />
and wine articles for<br />
a range of Australian<br />
newspapers and<br />
websites including our<br />
very own <strong>QHA</strong> Review.<br />
<strong>QHA</strong> REVIEW | 5
NEWS<br />
The annual Pilsen Fest in the Czech Republic<br />
SITTING ON OUR SCHOONERS<br />
<strong>QHA</strong> REVIEW | 6<br />
The average Czech is drinking almost twice the amount<br />
of beer as the average Australian, but our per capita<br />
sales revenue is the highest in the world, according to<br />
data released by Statista in January.<br />
Czechs love their beer. Last year the Czech Republic<br />
easily topped annual global consumption statistics<br />
knocking back 137.38 litres per capita compared to<br />
13th-ranked Australia who calmly sipped through 71.82<br />
litres. Poland and Germany ranked a distant second<br />
and third quaffing 98.06 and 95.95 litres respectively.<br />
However, our relatively modest showing is offset by the<br />
generous amount we’re willing to pay. In a parallel study<br />
comparing beer sales revenue in US dollars, Australia<br />
reigned supreme as we spent $452.55 per capita in<br />
2017, running clear of second placed Ireland who spent<br />
$347.59.<br />
Factor in Australia’s high tax excises on alcohol,<br />
currency fluctuations, the extent to which we’ve<br />
embraced the craft brewing phenomenon and a<br />
maturing tendency to sit on our schooners longer and<br />
you could draw a number of conclusions from these<br />
stats. Like perhaps, unlike our European cousins,<br />
Australian beer drinking habits have become a little<br />
more refined.<br />
Source: www.statista.com
NEWS<br />
BROADWAY HOTEL<br />
AWAITS ITS RETURN<br />
TO THE LIMELIGHT<br />
Broadway Hotel circa 1909 photo credit State<br />
Library of Queensland (photo above).<br />
Plans for a $260 million, 27-storey residential tower<br />
incorporating development of the derelict Broadway<br />
Hotel in Woolloongabba and lodged with the Brisbane<br />
City Council last year are yet to get approval.<br />
However, the council has recently authorised<br />
emergency work to be carried out to secure the site<br />
and make it safe.<br />
THE PROPOSED 276-APARTMENT “BROADWAY”<br />
DEVELOPMENT WILL RISE FROM A THREE-LEVEL<br />
COMMERCIAL PODIUM SHROUDING A RESTORED<br />
VERSION OF THE OLD HOTEL.<br />
The heritage listed property was severely damaged by<br />
fire in 2010. Save for a few squatters, it’s been vacant<br />
ever since and ravaged by tagging and vandalism.<br />
Built in 1889, the three-storey masonry structure is<br />
a major local landmark with its decorative façade,<br />
octagonal turret tower and Dutch gables.<br />
The proposed 276-apartment “Broadway”<br />
development will rise from a three-level commercial<br />
podium shrouding a restored version of the old hotel.<br />
The podium would include 7,000 square metres of<br />
retail and commercial space.<br />
Photo: www.propertyobserver.com.au<br />
<strong>QHA</strong> REVIEW | 7
NEWS<br />
Loblaws supermarket in Montreal Canada offering a variety of products all year round<br />
WINE WARS<br />
<strong>QHA</strong> REVIEW | 8<br />
Fed up with Canada’s “protectionist” policies regarding<br />
imported wine, the Australian Government made a<br />
formal complaint to the World Trade Organisation<br />
(WTO) in January.<br />
Minister for Trade, Tourism And Investment Steven<br />
Ciobo said the action marked the first step in<br />
commencing formal consultations with Canada<br />
regarding measures that impose arbitrary and<br />
disadvantageous restrictions on the sale of imported<br />
wine in Canadian grocery stores that were inconsistent<br />
with Canada’s WTO obligations.<br />
“While it would have been preferable to resolve this<br />
issue bilaterally, it is appropriate to commence dispute<br />
proceedings given the lack of progress,” he said.<br />
The move was welcomed by the Winemakers<br />
Federation of Australia chief executive Tony Battaglene<br />
who accused Canada’s provincial liquor boards of<br />
discriminating in favour of locally produced wine.<br />
“Canada is Australia’s fourth most valuable export<br />
market at around $190 million and remains a very<br />
important destination for Australian wine,” he said.<br />
“We respect the Canadian wine industry, but we are<br />
seeking a level playing field to ensure we can maximise<br />
our opportunities in this key market.”<br />
He said the federation was delighted the Australian<br />
Government decided to take action over these issues.<br />
“The WTO provides a rules-based system that is<br />
vital to ensuring countries around the world ensure<br />
their regulations are fair and non-discriminatory. The<br />
winners will be Australian producers and Canadian<br />
consumers.”<br />
Meanwhile, a spokesperson for Global Affairs Canada,<br />
Natasha Nystrom, told The Australian that while wine<br />
distribution and sales in Canada were a provincial<br />
rather than a federal responsibility, a small number of<br />
laws Australia had taken issue with were federal.<br />
“The government works closely with all provinces and<br />
territories to ensure their liquor distribution and sales<br />
policies are consistent with our international trade<br />
commitments,” she said.<br />
According to WTO rules, Canada had 60 days to settle<br />
the wine war before Australia could ask the WTO to<br />
adjudicate with a view to forcing Canada to change its<br />
laws or risk trade sanctions.
NEWS<br />
CAIRNS HOTEL GIVES<br />
AWAY 1ST $1 MILLION-<br />
PLUS JACKPOT OF 2018<br />
ALH Group’s Balaclava Hotel has claimed the honour<br />
of giving away the first Play 10 jackpot for 2018, worth<br />
a cool $1,521,173, to two regular customers.<br />
The $1.5M cash prize was won by two Cairns<br />
mechanics in their 30s who were having a New Year’s<br />
lunch catch-up at the popular Cairns pub.<br />
The hotel’s Assistant Manager, Tim Turner, broke the<br />
good news to the winners, saying “hopefully it shows<br />
that we’re a lucky spot and it feels fantastic to make<br />
someone’s day”.<br />
Incredibly, 2017’s second Play 10 jackpot – a<br />
whopping $1,946,086 – was also won by two<br />
mechanic workmates, aged 31 and 37, at another<br />
ALH venue, Mackay’s Austral Hotel. The first for the<br />
year was won at the Manly Hotel.<br />
Other Queensland hotels to give away a $1 million-plus<br />
jackpot in 2017 were the Isa Hotel, Post Office Hotel<br />
in Mossman, Wattle Hotel in Upper Coomera, Redcliffe<br />
Tavern, and Browns Plains Hotel.<br />
The jackpot is the fourth $1 million-plus Keno jackpot<br />
to be won by Queenslanders in just three and a half<br />
weeks.<br />
“Queensland Keno players have won more than $6.2M<br />
since 13 December, capping off a great year for the<br />
Sunshine State,” said State Manager Dave Dicker.<br />
“WE’RE RAPT THAT THE FIRST MAJOR JACKPOT<br />
FOR 2018 WAS WON BY A QUEENSLAND HOTEL<br />
PATRON AND THAT THEY TOOK HOME SEVEN $1<br />
MILLION-PLUS JACKPOTS LAST YEAR,”<br />
“We’re rapt that the first major jackpot for 2018 was<br />
won by a Queensland hotel patron and that they took<br />
home seven $1 million-plus jackpots last year,”<br />
Dicker said.<br />
Last year was Keno’s 20th anniversary in Queensland,<br />
marking two decades since Keno was first offered in<br />
the state back in 1997.<br />
<strong>QHA</strong> REVIEW | 9
GAMING with Nick Bainbrigge<br />
NEWS<br />
ARISTOCRAT AT THE AHG<br />
FOO TOWN TIME<br />
<strong>QHA</strong> REVIEW | 10<br />
It’s hard to believe that we are only a month out<br />
from AHG 2018 where we will demonstrate that<br />
“it’s all about what’s inside”. We are excited to get<br />
the opportunity to showcase a variety of our new<br />
products across our various portfolio categories. A few<br />
highlights at the show for our Queensland operators<br />
include 5 Dragons Empire, Lightning Link Eyes<br />
of Fortune and <strong>Mag</strong>ic Totem and Welcome to<br />
Fantastic Jackpots to name a few.<br />
Experience 5 Dragons reincarnated like never before<br />
in 5 Dragons Empire at AHG. Entertain a variety of<br />
different players with a wide spread of denominations<br />
including never before offered 5c, 20c, 50c and<br />
$1 options. 5 Dragons Empire is available in our<br />
Helix, Helix+ and Helix XT cabinets.<br />
We’ve seen significant performance with the launch<br />
of Dragon Link Spring Festival and Peacock<br />
Princess performing at 2.59x and 2.55x respectively.<br />
There’s no doubt about how important it is to maintain<br />
the momentum within this category. We’re excited<br />
to showcase new Lightning Link titles, Eyes of<br />
Fortune and <strong>Mag</strong>ic Totem, at AHG.<br />
Building on the popular hold ‘n’ spin mechanic, we<br />
will debut Welcome to Fantastic Jackpots at AHG,<br />
which addresses the growing linked progressive<br />
segment. This Queensland first market product<br />
entertains a variety of players with player selectable<br />
multi denomination, scalable bonus prizes and cash on<br />
reels. Check out the two Vegas style launch themes,<br />
Fantastic Hits and Fantastic Pays, at the show.<br />
So, join Aristocrat at AHG 2018 as we showcase<br />
how “it’s all about what’s inside”. We look forward to<br />
strengthening our relationships with our Queensland<br />
customers even further and gaining your valuable<br />
feedback on our portfolio. See you at the show!<br />
What do you get when you are the world’s greatest<br />
rock band? A beer named after you.<br />
Sydney craft brewers Young Henrys have collaborated<br />
with none other than the Foo Fighters to create a<br />
limited edition beer while the juggernaut rolls around<br />
Australia.<br />
Foo Town lager is described as an easy-drinking, hazy<br />
Aussie lager which is light gold in colour with a light<br />
hop aroma and low to mid bitterness. It’s pouring at<br />
the official Sydney and Melbourne venues and will also<br />
be sold in cans through bottleshops and the brewery<br />
website.<br />
It follows a long line of musical collaborations for the<br />
Newtowners that’s taken in beers with the likes of You<br />
Am I, Front End Loader, Frenzal Rhomb, Dune Rats<br />
and PVT as well as supporting countless gigs and<br />
festivals.<br />
Young Henrys co-founder Oscar McMahon says:<br />
“Getting a call to say the Foo Fighters want to brew a<br />
beer with Young Henrys was huge for us.<br />
“It’s thanks to working with local legends that we’ve<br />
got the opportunity to brew a beer with one of the<br />
world’s best known rock bands.”
Osbourne Hotel, Fortitude Valley<br />
NEWS<br />
Photo: Seth and Vicki’s Australian Travels<br />
GHOST TOWN PUB<br />
TO REOPEN<br />
It’s been a long time between drinks at the<br />
Betoota Hotel.<br />
On a lonely road 170km east of Birdsville, the outback<br />
town of Betoota has been uninhabited since its<br />
publican and sole resident shut shop in 1997. Now a<br />
Brisbane resident and long-time fan of the pub, Robert<br />
(Robbo) Haken, has bought it and plans to reopen it in<br />
time for the Betoota races in August.<br />
Robbo recently told the Brisbane Times that he first<br />
visited the pub 30 years ago, but after seeing how<br />
derelict it had become by 2015, he knew he had to<br />
restore it.<br />
“When I walked into the place I just thought, what an<br />
amazing bit of Australia history and why isn’t someone<br />
doing something with it,” he said.<br />
In partnership with three friends, Robert is now<br />
giving the old hotel a much-needed makeover and is<br />
confident it will become a popular stop for thirsty, tired<br />
and curious travellers.<br />
“There are a lot of grey nomads that go through there<br />
and they’re all fatigued by the time they get to the<br />
centre, so basically we looked at it and thought we<br />
could be assistance there,” he said.<br />
“The response that we got from everybody in the bush<br />
out there, from the shops, to the hardware, to the local<br />
bakery, to people wanting to help us, including the<br />
local police, was absolutely astronomical.”<br />
In its heyday Betoota a busy Cobb & Co. change<br />
station and meeting point for pastoralists and drovers<br />
moving herds of cattle through customs and onto<br />
markets in South Australia.<br />
07 3252 8899<br />
info@brandandslater.com.au<br />
www.brandandslater.com.au<br />
q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
m a g a z i n e<br />
DON’T MISS OUR SPECIAL SHOWCASE<br />
ON FINANCE, ATM & POS<br />
Featured within the <strong>QHA</strong> REVIEW April edition this special<br />
editorial Showcase will address the important decisions<br />
that need to be made before the end of the financial year in<br />
relation to your business finance, insurance, superannuation,<br />
accountancy and taxation needs.<br />
We talk with industry experts on their recommendations along<br />
with previewing the latest cash and payment technology<br />
services for your patrons.<br />
All queries, be it in relation to this showcase or advertising<br />
in general can be directed to<br />
Bryony Brand 0400 462 843 or qhareview@qha.org.au<br />
<strong>QHA</strong> REVIEW | 11
NEWS<br />
AUSTRALIAN AMBASSADOR TO THE US<br />
- JOE HOCKEY VISITS AINSWORTH<br />
NORTH AMERICAN HEADQUARTERS<br />
<strong>QHA</strong> REVIEW | 12<br />
On a recent trip by the Australian Ambassador to the<br />
US – Joe Hockey – to Las Vegas, Joe included a visit<br />
to Ainsworth Game Technology. Ainsworth has been in<br />
operation for over 28 years, employs over 570 people<br />
nationally and internationally and has a key presence in<br />
the North American market.<br />
Executives and Staff of Ainsworth Game Technology<br />
were buzzing with excitement last week as Joe<br />
Hockey conducted a tour of the new Ainsworth North<br />
American Headquarters.<br />
Ainsworth’s North American Headquarters opened in<br />
late 2016 to which local, state and federal American<br />
officials along with Ainsworth executives including<br />
Executive Director Len Ainsworth, CEO Danny<br />
Gladstone, President-North America Mike Dreitzer and<br />
President-Latin America Miguel Cuadros attended the<br />
ribbon-cutting ceremony.<br />
Located along the 215 Beltway near South Jones<br />
Boulevard in the valley’s emerging gaming-technology<br />
corridor, the $40M 291,000-square-foot facility —<br />
includes office, warehouse and manufacturing space.<br />
It dwarfs the company’s former 45,000-square-foot<br />
facility near Decatur Boulevard and Badura Avenue.<br />
During his visit to Ainsworth, Joe praised the success<br />
as an example of how investment leads to growth. In<br />
the past year, the North American team has grown<br />
exponentially.
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<strong>QHA</strong> REVIEW | 14<br />
FEATURE
FEATURE<br />
FOUR POINTS<br />
BOLD AND BEAUTIFUL ARE TWO WORDS USUALLY<br />
ASSOCIATED WITH AMERICA’S ICONIC TV SOAP<br />
DRAMA, BUT IT IS ALSO THE PERFECT DESCRIPTION<br />
FOR THE FOUR POINTS BY SHERATON HOTEL<br />
LOCATED RIGHT IN THE HEART OF BRISBANE’S CBD.<br />
Alive with fresh colour and modern decor, this 4.5-star<br />
hotel is approaching its fourth birthday since opening<br />
its doors in March 2016, and it has plenty to celebrate.<br />
With a <strong>QHA</strong> Best Boutique Bar win last year for its<br />
hugely popular Sazerac rooftop bar, Four Points by<br />
Sheraton is quickly making a name for itself as one of<br />
the best hotels in Brisbane’s CBD.<br />
For a period of between 12 to 13 years, Four Points’<br />
parent company, Marriott International had no<br />
representation of hotels in Brisbane’s city, so when<br />
Four Points opened it was an exciting time for<br />
the company.<br />
“The actual site where the hotel now sits was a<br />
language school and it was demolished, so this<br />
property is actually a new build, and essentially<br />
a purpose-built hotel,” general manager<br />
Brad Mercer said.<br />
<strong>QHA</strong> REVIEW | 15
FEATURE<br />
<strong>QHA</strong> REVIEW | 16<br />
“A LOT OF THE HOTELS IN BRISBANE ARE OFTEN<br />
CONVERTED, OFFICE BUILDINGS THAT HAVE BEEN<br />
CONVERTED INTO HOTELS, BUT THIS PARTICULAR<br />
BUILDING WAS PURPOSE-BUILT AS A HOTEL.”<br />
“A lot of the hotels in Brisbane are often converted,<br />
office buildings that have been converted into hotels,<br />
but this particular building was purpose-built as<br />
a hotel.”<br />
As a purpose-built hotel, the Four Points has<br />
been able to not only adhere to new building/hotel<br />
regulations following the Brisbane floods in 2011, but<br />
design the building to suit all the requirements of a<br />
4.5-star hotel including a rooftop bar.<br />
“Since the floods there have been a lot of changes to<br />
the building codes so some of the interesting aspects<br />
as a result of that is all our equipment is located from<br />
level two and above so if the city was to go through<br />
anything like that again, we could still operate,”<br />
Brad said.<br />
As inner city rooftop bars rise in popularity, Four<br />
Points’ very own Sazerac Bar Brisbane has received<br />
accolades recognising the bar’s high standards of<br />
service, presentation and trade practices within<br />
the industry.<br />
At the <strong>QHA</strong> Awards for Excellence held in October last<br />
year, Sazerac took out the award for Best Boutique<br />
Bar and Brad said it was all thanks to his team’s<br />
commitment to providing exceptional customer service<br />
and their pursuit of perfection in all aspects.
FEATURE<br />
<strong>QHA</strong> REVIEW | 17
FEATURE<br />
“From when the bar first opened, the team went to<br />
great lengths to create seasonal cocktail degustation<br />
menus using local ingredients. It was quite amazing<br />
and the chef had created a seasonal tapas menu to<br />
match those cocktails taking guests on a culinary<br />
journey,” Brad added.<br />
The name Sazerac hails from a rye whiskey originating<br />
in New Orleans, where a mixture of the whiskey and<br />
bitters became known as the Sazerac, America’s<br />
first ever cocktail. Sitting 30 floors above the city,<br />
guests can enjoy their very own cocktail in the bar<br />
while overlooking the city below and views out over<br />
“WHEN WE OPENED, PART OF THE CHALLENGE WAS THAT EVERYONE IN BRISBANE WAS SO<br />
FAMILIAR WITH THE SHERATON AND ITS BRAND. BUT THE SHERATON AND THE FOUR POINTS<br />
BY SHERATON IN TERMS OF BRAND DIFFERENTIATION ARE VERY DIFFERENT.”<br />
<strong>QHA</strong> REVIEW | 18<br />
Brisbane. Sazerac is one of Brisbane’s highest rooftop<br />
bars and has a wonderful vantage point of the whole<br />
city. Brad said many patrons who visit the bar might<br />
not necessarily be guests of the hotel but Brisbane<br />
residents who have relatives in town and want to show<br />
off their city.<br />
“You can see as far out to the airport and see planes<br />
landing, it’s quite peaceful and a beautiful experience<br />
especially if you bring someone for high tea on a<br />
weekend. So we do get a lot of customers who come<br />
up, sit and relax and take in the whole city.<br />
“The other thing is if you have young kids or elderly<br />
grandparents, the convenience of driving to a rooftop<br />
bar like this, having the car valet parked, going straight<br />
up an elevator after a long drive and heading up to<br />
the bar plays well. Brisbane can get quite hot, and<br />
Sazerac is all enclosed and air conditioned so it’s all<br />
very pleasant,” Brad said.<br />
Not only is the bar air conditioned, it has louvres so it<br />
can be opened to create an outdoor-style ambience or<br />
it can be closed in the event of wet weather.<br />
“We can hold events in the rooftop bar regardless of<br />
wet weather which makes it competitive because a<br />
lot of the other rooftop bars have no cover if it rains,<br />
whereas Sazerac can shut the louvres and it becomes<br />
an enclosed bar. In summertime however we can<br />
open up the louvres and get full breezes and it almost<br />
feels like an outdoor space,” Brad said.<br />
Four Points is not just a hotel or bar, it is an experience<br />
for the guests to enjoy and indulge.
FEATURE<br />
<strong>QHA</strong> REVIEW | 19
FEATURE<br />
HIGH RES PLEASE<br />
<strong>QHA</strong> REVIEW | 20<br />
With valet car parking, deluxe rooms with views over<br />
the city as well as modern suites fit for a family, the<br />
Four Points also offers up a delicious buffet breakfast,<br />
lunch and a-la-carte dinner in their restaurant, The<br />
Eatery. A full team of chefs as well as a banquet<br />
kitchen, means hosting events at this hotel is a breeze.<br />
There are three suites located on the 29th floor and<br />
each has a living room with a sofa bed, separate<br />
bedroom, a stand-alone bathtub in the bathroom and<br />
a kitchenette. The suites can also interconnect with<br />
a guest room making it popular with families because<br />
they offer a bit of extra space. There are also deluxe<br />
rooms located on higher levels of the building offering<br />
views of the city.<br />
In the four years since opening, the only real challenge<br />
for Four Points was educating the public on the<br />
differences between the Four Points by Sheraton and<br />
Sheraton itself.<br />
“When we opened, part of the challenge was that<br />
everyone in Brisbane was so familiar with the Sheraton<br />
and its brand. But the Sheraton and the Four Points<br />
by Sheraton in terms of brand differentiation are very<br />
different,” Brad explained.<br />
“The Sheraton is the five-star luxury brand and the<br />
Four Points by Sheraton is the little baby sister or<br />
brother of the Sheraton, so it has some of the DNA<br />
but it is a select service hotel, so it is a 4.5-star hotel,<br />
as opposed to the Sheraton. That’s the difference<br />
between the two and one of the challenges we<br />
had was to re-educate everybody that there is a<br />
differentiation between the brands.”<br />
While there is half a star difference, the exceptional<br />
customer service is all the same. Visually, there is<br />
noticeable difference where the decor at the Four<br />
Points is more modern, minimalistic with a vibrant,<br />
colourful palette compared to the Sheraton where you<br />
might find more ornate luxury.<br />
Luxury has not been compromised at the Four Points<br />
by Sheraton though. Guests will be dazzled by the city<br />
lights at night and the bold, beautiful colours offered by<br />
the building.
SUPERANNUATION with Brendan O’Farrell<br />
A WAY TO HELP YOUR RETIREMENT SAVINGS<br />
LAST LONGER<br />
<strong>QHA</strong> REVIEW | 22<br />
Back in November, I talked about an increase to the<br />
Age Pension age. I know many people who were<br />
surprised to learn they won’t be able to access the<br />
Age Pension until they reach age 67. Some don’t want<br />
to keep working until then, and some don’t think they’ll<br />
be able to. If you or any of your employees are nearing<br />
retirement age, this might be on your mind as well.<br />
This month I want to talk about ways that<br />
superannuation can help people retire at 65, even<br />
without the Age Pension.<br />
You and your staff can access superannuation once<br />
preservation age is met and retirement commences<br />
(which could be as young as 55, depending on date of<br />
birth). Superannuation savings can then be withdrawn<br />
or transferred to an account-based pension.<br />
An account-based pension is a retirement product<br />
offered by superannuation funds. The account enables<br />
you to draw an income stream, lump sum, or a<br />
combination of both from your superannuation<br />
in retirement.<br />
Leaving your money to grow in superannuation could<br />
help your savings last longer. And if you have to spend<br />
a few years without access to the Pension, stretching<br />
your savings throughout retirement will be even<br />
more important.<br />
RECEIVE A REGULAR INCOME<br />
While you and your staff are working, regular income<br />
payments are likely to come in each month or fortnight.<br />
Upon retirement, this steady stream of income<br />
will stop.<br />
Rather than getting used to a new way of managing<br />
money, you or your employees can arrange to receive<br />
a regular income stream through a superannuation<br />
account. Receiving a regular income in retirement can<br />
help with tracking expenditure. This could help ease<br />
the transition from working life to retirement.<br />
HELP YOUR MONEY GROW, TAX-FREE<br />
In super, money continues to be reinvested throughout<br />
your account’s lifetime, and could grow much faster<br />
than money in a term deposit. A balanced portfolio is<br />
designed with diversified investments. If you or your<br />
staff are concerned about risk, a portion of retirement<br />
savings can always be invested in cash.<br />
Additionally, once superannuation is moved into an<br />
account-based pension, investment earnings won’t<br />
be taxed at all. Paying no tax on investment earnings,<br />
rather than paying tax at an individual’s marginal<br />
rate, could make a significant difference to retirement<br />
savings.<br />
LUMP SUMS ARE STILL AVAILABLE<br />
Starting an account-based pension won’t limit access<br />
to your money either. You can still withdraw a larger<br />
portion of money from your superannuation account,<br />
even if you have organised an income stream.<br />
If you or your staff are Intrust Super members, you<br />
are even able to do this online. Simply log in to your<br />
MemberAccess account any time you like, and<br />
organise the withdrawal, much like you would with<br />
your bank account.<br />
If you’d like to know what your options are, and what<br />
would best suit your situation, Intrust Super is here to<br />
help. Our financial advisers at Intrust360° can give you<br />
an idea of where your money might work best for you.<br />
Just call 1300 001 360.<br />
The information contained in this document is of a general nature only,<br />
and does not take into account your individual situation, objectives<br />
and needs. You should consider the appropriateness of the general<br />
information having regard to your own situation before making any<br />
investment decision. A Product Disclosure Statement is available at<br />
www.intrust.com.au or call us on 132 467 for a copy.<br />
Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier:<br />
65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE<br />
Licence No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/<br />
USI: HPP0100AU | RSE Registration No: R1004397<br />
Financial planning is provided by IS Financial Planning Pty Ltd ABN<br />
64 143 707 439 trading as Intrust360° is a wholly owned subsidiary<br />
of IS Industry Fund Pty Ltd ABN45 010 814 623. Intrust 360° is a<br />
corporate authorised representative of Adviser Network Pty Ltd | ABN<br />
25056310 699 | AFSL 232729 | Corporate Authorised Representative<br />
Number 379207.
LEGAL MATTERS with Curt Schatz<br />
5 USEFUL TIPS TO PROTECT<br />
YOUR INTELLECTUAL PROPERTY<br />
<strong>QHA</strong> REVIEW | 24<br />
Whether you are in a hospitality sector or another<br />
industry, intellectual property (IP) rights should be<br />
treated as very valuable assets of your business.<br />
For many businesses, protecting and managing IP<br />
is important for growth and viability, and may often<br />
become very valuable to buyers in any sale process.<br />
A properly implemented IP strategy can allow your<br />
business to:<br />
• Differentiate your products or services;<br />
• Develop and promote your brand image;<br />
• Create value through marketing campaigns;<br />
and<br />
• License or sell the IP for financial gain.<br />
Taking steps to protect your IP is a worthwhile exercise<br />
and isn’t as difficult as you may think. Below we outline<br />
five useful tips to get you started.<br />
1. IDENTIFY YOUR IP<br />
Identifying your IP involves reviewing all names, marks,<br />
logos and similar assets, and determining what can, or<br />
should, be protected.<br />
When it comes to IP, no business is the same – each<br />
will have a different set of IP assets. This can range<br />
from a unique business plan or innovative process, to<br />
more conventional IP assets such as a business name,<br />
trade marks (i.e. this could be a business logo or<br />
slogan), patents and other registerable assets.<br />
For businesses in the hospitality industry, the most<br />
common IP assets are:<br />
• Trade marks – a sign used to identify and<br />
distinguish your hotel or pub’s products or services<br />
from others. A trade mark is not just a “logo” – it<br />
can be a number, word, phrase, sound, colour,<br />
shape, label or picture.<br />
• Company name – the name you choose to give<br />
your company when it is registered.<br />
• Business name – the name or title under which you<br />
conduct your pub/hotel business. The Office of<br />
Liquor and Gaming Regulation will require evidence<br />
that your business name is registered when making<br />
an Application for Liquor Licence or Gaming<br />
Machine Licence.<br />
• Domain name – the unique name given to your<br />
website on the internet.<br />
After you have identified your IP assets, you will need<br />
to determine what protection is necessary to meet the<br />
needs of your business.<br />
2. IP SEARCHES<br />
Before applying for any IP rights, it is important to<br />
undertake comprehensive searches to find out whether<br />
you can register your IP assets.<br />
We can conduct targeted IP searches which allow<br />
you to:<br />
• Check for IP that is already registered;<br />
• Reduce the likelihood of infringing existing IP rights;<br />
• Assess whether your IP assets can be registered;<br />
and<br />
• Track the IP position of your competitors.
Curt Schatz<br />
LEGAL MATTERS<br />
3. REGISTERING YOUR IP<br />
Registering your IP assets will add value to your<br />
business, provide maximum asset protection and<br />
safeguard you against being sued for infringement by<br />
a third party. For example, if a third party has already<br />
registered the same trade mark as yours, they can<br />
take legal action against your business for infringing its<br />
IP rights.<br />
A registered trade mark is likely to be the most<br />
valuable asset in your IP portfolio. Only a registered<br />
trade mark gives you the exclusive legal right to use<br />
your trade mark throughout Australia, meaning no<br />
other business can lawfully use that trade mark.<br />
Registering a company, business or domain name will<br />
not provide the same protection.<br />
4. DEALING WITH THIRD PARTIES<br />
In order to protect your IP assets, it is important that<br />
any IP created for your business by third parties is<br />
retained by your business.<br />
These third parties could include employees, suppliers,<br />
external caterers, management companies and hotel<br />
operators where you own the freehold land of a hotel/<br />
pub. Appropriately drafted contracts and agreements<br />
should be in place to confirm your business owns all<br />
the IP created by third parties while they are working<br />
for you or operating your hotel/pub.<br />
If your business relies on trade secrets to protect your<br />
IP, make sure that any third parties you engage sign<br />
non-disclosure and confidentiality agreements.<br />
5. BE PROACTIVE<br />
As your business evolves, so too does your IP<br />
portfolio. It is critical that you remain vigilant and take<br />
proactive steps to protect your IP. At a minimum, we<br />
recommend that your business:<br />
• Renews its registered IP assets;<br />
• Undertakes regular reviews to determine whether<br />
new IP has been created; and<br />
• Notifies others of your IP rights within corporate<br />
documents and web pages – by using symbols<br />
such as , © or ®.<br />
The bottom line is – protecting your IP is protecting<br />
your business.<br />
It is just as important as taking out an insurance policy<br />
for a car (perhaps even more so) which we all tend to<br />
do without a second thought.<br />
So why not cross one thing off your 2018 bucket list<br />
and think about implementing an IP strategy for your<br />
business today?<br />
If you would like to discuss these issues and the<br />
structure of your business further, please do not<br />
hesitate to contact me at Mullins Lawyers<br />
on 07 3224 0230.<br />
<strong>QHA</strong> REVIEW | 25
INSIGHTS<br />
SURREPTITIOUS CELEBRATION<br />
<strong>QHA</strong> REVIEW | 26<br />
Although it came and went in a haze of draconian<br />
government legislation, the American prohibition era<br />
of the 1920s left an indelible mark on society, bringing<br />
concepts such as bootlegging, speakeasies and the<br />
mafia to the forefront of popular culture. Arguably,<br />
what the mafia did for cinema, speakeasies did for<br />
bar culture. Those dim dens of illicit alcohol sale<br />
and consumption have provided the inspiration for<br />
a particular flavour of retro bar down the years, the<br />
closest to home now being Brisbane’s Walrus Club.<br />
Fittingly located below street-level (word has it beneath<br />
the Regatta Hotel in Toowong) and accessible via two<br />
inconspicuous stairway entry points, the Walrus Club’s<br />
commitment to authenticity earned it last year’s <strong>QHA</strong><br />
Award for Excellence for Best Themed Bar.<br />
Everything about the way the bar is marketed is<br />
offered with an air of secrecy and cultural nods to<br />
the roaring 20s. Using not-so-1920s communication<br />
channels such as social media and web content,<br />
the Walrus Club spreads the word about “stealthily
INSIGHTS<br />
USING NOT-SO-1920S COMMUNICATION<br />
CHANNELS SUCH AS SOCIAL MEDIA AND WEB<br />
CONTENT, THE WALRUS CLUB SPREADS THE WORD<br />
ABOUT “STEALTHILY SOURCED” SPIRITS, THEMED<br />
EVENTS AND “HOUSE RULES” WITH LANGUAGE,<br />
COLOURS AND ICONS OF THE TIMES.<br />
sourced” spirits, themed events and “house rules” with<br />
language, colours and icons of the times. One clever<br />
promotion saw the bar host the Original Sailor Jerry<br />
Pop-up Barbershop for men’s health week in June.<br />
The set-up featured a free-standing vintage barber<br />
chair reminiscent of a classic gentlemen’s club.<br />
Upon entering the hideout, guests are transported to<br />
the era via all five senses.<br />
Sight: The brick interior of the bar’s basement location<br />
is exposed and dimly lit with candles, the venue’s<br />
only light-source, to enhance the speakeasy effect.<br />
Authentic 1920s paraphernalia lines the walls and bar<br />
areas. The team dresses for the occasion sporting<br />
dapper getups complete with bowties<br />
and suspenders.<br />
Sound: A playlist of the best jazz, swing and big band<br />
numbers keep things dapper and drive the cocktails.<br />
Live entertainment highlighting local jazz, blues and<br />
rockabilly artists keep the dance floors packed on<br />
the weekend.<br />
Taste: A decadent cocktail menu developed by the<br />
Walrus Club’s cocktail connoisseurs caters for the<br />
ladies, while extensive rum offerings please even the<br />
most worldly gent.<br />
Touch: Guests can playfully experience the<br />
paraphernalia including a vintage typewriter that<br />
still works.<br />
Smell: A musky fragrance reminiscent of the 1920s<br />
mischief is achieved through incense which is lit<br />
throughout trading.<br />
The Walrus Club features a broad range of rare and<br />
unique spirits – more than 300 mid-range to premium<br />
drops – which have been sourced from local distilleries<br />
to the far corners of the globe and everywhere in<br />
between. To round it off (and if you’re so inclined) ask<br />
about their secret stash of cigars.<br />
Just be careful who you tell.<br />
<strong>QHA</strong> REVIEW | 27
SHINING STAR<br />
<strong>QHA</strong> REVIEW | 28<br />
Jupiters Hotel and Casino’s sassy metamorphosis into<br />
The Star Gold Coast was one of the most extensive<br />
redevelopments ever undertaken by an Australian<br />
hotel. Last year its stunning transformation impressed<br />
<strong>QHA</strong> Awards for Excellence judges and saw the<br />
hotel take out Best Deluxe Accommodation and Best<br />
Prestige Restaurant.<br />
Centred around the construction of The Star Grand<br />
hotel, a 17-storey, 50-suite tower at the front of the<br />
Broadbeach Island property, the redevelopment came<br />
in at a cool $850M. Few corners of the enterprise were<br />
left untouched as the revamp unfolded. In less than<br />
a year more than 50,000 square metres of wallpaper,<br />
180 kilometres of electrical cable and 424,940 man<br />
hours contributed to the revitalisation of The Star’s 596<br />
hotel rooms.<br />
The Star Entertainment Group Managing Director<br />
Queensland Geoff Hogg says the revamp opens up<br />
the existing property to celebrate the region’s subtropical<br />
climate and creates an “array of premium<br />
experiences” reflective of the Gold Coast’s coming<br />
of age.<br />
“It’s fantastic to see that recognised by the peak<br />
industry body for the hotel and hospitality industries<br />
in Queensland.<br />
“We really wanted the refurbished rooms to be a<br />
place where guests could feel at home, while also<br />
experiencing the luxury of a five-star hotel and the<br />
excitement of being on holidays,” he says.<br />
No expense was spared on electronics, affording<br />
guests the opportunity to customise lighting, drapery,<br />
temperature and service preferences through the use<br />
of fully integrated technology. The sophisticated rooms<br />
include multiple USB ports which support all modern<br />
devices, complimentary WiFi, and zone control.<br />
Guests are also treated to a specially designed pillow
INSIGHTS<br />
menu and ‘The Cloud’ mattress topper, produced by<br />
the best specialist mills from around the world and<br />
exclusive to The Star Entertainment Group properties,<br />
and an array of bathing amenities by leading<br />
International brand L’Occitane.<br />
The redevelopment also saw the addition of several<br />
new food and beverage offerings along with a new<br />
pool and pool bar. But the pièce de résistance has<br />
to be the illumination of the property’s striking new<br />
façade that involved the installation of a 36-million<br />
pixel outdoor projection system. Seventeen projectors<br />
mounted on specially designed platforms beam<br />
spectacular moving imagery onto the facade each<br />
evening. The visual design is a dynamic display of<br />
artistry using colour, shade, rhythm and elegance to<br />
represent the natural environment and vibrant Gold<br />
Coast lifestyle.<br />
<strong>QHA</strong> REVIEW | 29
INSIGHTS<br />
RESTAURANT EXECUTIVE CHEF CHASE KOJIMA<br />
AND HIS TEAM HAVE CREATED AN EXCEPTIONAL<br />
“IZAKAYA” (THE JAPANESE EQUIVALENT OF A<br />
GASTROPUB) MENU.<br />
With an internationally trained and renowned chef<br />
at the helm of a team of highly skilled staff, The Star<br />
Gold Coast’s Kiyomi restaurant remains at the top<br />
of its game after claiming the <strong>QHA</strong>’s Best Prestige<br />
Restaurant for the second time in just three years.<br />
Restaurant Executive Chef Chase Kojima and his team<br />
have created an exceptional “Izakaya” (the Japanese<br />
equivalent of a gastropub) menu which features a<br />
creative blend of Japanese and Australian flavours,<br />
as well as the extensive use of fresh citrus throughout<br />
the menu, reflecting Chase’s signature style of using<br />
traditional knowledge with creative flair.<br />
“The opening of Kiyomi in the first part of our<br />
transformation heralded a new era for The Star Gold<br />
Coast, raising the bar for restaurants in Queensland<br />
and highlighting our investment in the culinary space,”<br />
Geoff says.<br />
“It is a tribute to the innovation and hard work of the<br />
talented team to be recognised in this manner up<br />
against the best restaurants in the State.”<br />
The Star Gold Coast’s transformation heralds a<br />
new era for the property and forms part of crucial<br />
investment in the region ahead of the Gold Coast 2018<br />
Commonwealth Games in April.<br />
<strong>QHA</strong> REVIEW | 30
COMING SOON!<br />
Contact your local Ainsworth Sales Executive today to find out more on (07) 3209 6210<br />
or visit www.agtslots.com.au<br />
www.agtslots.com.au<br />
© 2018 All rights reserved Ainsworth Game Technology Ltd.<br />
Subject to regulatory approval
EMPLOYMENT RELATIONS with Wesley Davey<br />
CHANGES TO PART-TIME AND CASUAL<br />
EMPLOYMENT IN THE HOSPITALITY INDUSTRY<br />
(GENERAL) AWARD 2010 (HIGA)<br />
<strong>QHA</strong> REVIEW | 32<br />
Changes to part-time and casual employment in the<br />
HIGA arose from the Fair Work Commission’s four<br />
yearly review of modern awards came into effect on 1<br />
January 2018.<br />
The changes to part-time employment, pursued<br />
by the AHA, <strong>QHA</strong>’s national body, make part-time<br />
employment more flexible and a viable alternative to<br />
casual employment. Existing provisions requiring set<br />
hours, starting and finishing times and days have been<br />
replaced.<br />
Meanwhile, the change to casual employment is the<br />
introduction of overtime for casual employees. This<br />
was pursued by United Voice.<br />
WHAT ARE THE KEY POINTS ON THE NEW PART-TIME<br />
PROVISIONS IN THE HIGA?<br />
• Employer and employee must agree in writing on<br />
a guaranteed minimum number of hours between<br />
eight hours and 38 hours per week (or an average<br />
of if using a roster cycle).<br />
• Employer and employee must also agree on the<br />
days and times that the employee is available to<br />
work (the availability) the guaranteed hours.<br />
• Employers must ensure the employee gets two<br />
days off each week.<br />
• If an employee is working more than the<br />
guaranteed hours, employers should make sure<br />
that those hours are rostered and within the<br />
employee’s availability, this way those hours will not<br />
be considered overtime (except if above 38 for the<br />
week or 11.5 in<br />
a day).<br />
• If an employer needs an employee to work<br />
additional hours after the roster has been posted, a<br />
discussion should be had with the employee about<br />
mutually agreeing to change the roster.<br />
For more information contact the Employment<br />
Relations Department or download our “Part time<br />
changes in the HIGA” fact sheet from qha.org.au.<br />
WHAT ARE THE KEY POINTS ON CASUAL OVERTIME?<br />
• Overtime applies where a casual works more<br />
than 12 hours in a day or shift, or after 38 hours<br />
in a week (or the average of 38 hours over a<br />
roster cycle).<br />
• Casual overtime is inclusive of the 25% casual<br />
loading, therefore to calculate overtime at all times,<br />
including on the weekend, apply the relevant<br />
overtime percentage, either 150% or 200%, to<br />
the permanent Monday to Friday base rate of pay<br />
applicable to the employee’s classification.<br />
• If casual hours fluctuate from week to week,<br />
employers could consider introducing a four-week<br />
roster cycle for averaging casuals’ hours. By doing<br />
this, overtime would only apply when an employee<br />
has worked more than 152 hours over the four<br />
weeks (provided there have not been any 12 hours<br />
plus days/shifts).<br />
• If overtime is going to occur, then the best time is<br />
when the difference between the ordinary rate and<br />
overtime rate is at its lowest. For example, the<br />
Sunday rate for a casual F & B grade 3 is $35.37<br />
and the double time rate is $40.42.<br />
For more information contact the Employment<br />
Relations Department or download the “Casual<br />
Overtime in the HIGA fact sheet” from qha.org.au.
Wesley Davey EMPLOYMENT RELATIONS<br />
EXAMPLE OF POTENTIAL SAVINGS IN UTILISING PART-TIME EMPLOYEES INSTEAD OF CASUAL<br />
Food & Beverage grade 3 working 30 hours a week from Monday to Friday, between 7:00am and 7:00pm<br />
over a 12 month period<br />
CASUAL EMPLOYEE<br />
30 x $25.26 (per hour) x 52 weeks<br />
=$39,405.60<br />
PART-TIME EMPLOYEE<br />
ANNUAL COST<br />
30 hours x $20.21 per hour<br />
x 46 weeks PLUS<br />
• Annual leave (4 weeks)<br />
• Annual leave loading (17.5%)<br />
• Personal/Carer’s leave (2 weeks/30 hours)<br />
• Cost of replacement casual to cover annual leave<br />
• Cost of replacement casual to cover<br />
Personal/Carer’s leave<br />
= $27,889.80<br />
= $2,425.20<br />
= $424.41<br />
= $1,212.60<br />
= $3,031.20<br />
= $1,515.60<br />
TOTAL ANNUAL COST = $39,405.60 TOTAL = $36,498.81<br />
In this example an employer would save $2,906.79 over 12 months if employing a part-time employee instead<br />
of a casual employee.<br />
FURTHER INFORMATION<br />
Financial <strong>QHA</strong> members seeking more information or<br />
wishing to discuss a specific matter related to how<br />
the team can assist are encouraged to contact the<br />
Employment Relations Department for a confidential<br />
discussion.<br />
Non <strong>QHA</strong> members can also obtain advice and<br />
assistance from the team for a nominal consultancy<br />
fee. Contact the Employment Relations Department on<br />
07 3221 6999 or at er@qha.org.au.<br />
<strong>QHA</strong> REVIEW | 33
TRAINING AND SAFETY with Ross Tims<br />
THE REAL DEAL<br />
MUCH OF THE POPULARITY OF <strong>QHA</strong>’S TRAINING<br />
PROGRAMME IS OWED TO THE QUALITY OF<br />
TWO DEDICATED INDUSTRY TRAINERS - BETH<br />
MACPHERSON AND KELLIE HOURIGAN.<br />
Kellie and Beth believe quality training should be fun<br />
<strong>QHA</strong> REVIEW | 34<br />
You won’t find them reading off a PowerPoint<br />
presentation, worshipping at the temple of wrotelearning<br />
or fudging answers to tricky questions.<br />
Instead, you’ll get your RSA, RSG, RMLV or other<br />
industry certification delivered with an expert and<br />
personable touch.<br />
“We pride ourselves on quality training and fun<br />
training,” Beth says. “I think that’s the way it’s got to be<br />
because you don’t learn a lot unless you’re<br />
having fun.”<br />
Beth and Kellie have delivered liquor, gaming and<br />
hospitality courses for the <strong>QHA</strong> for about the last 10<br />
years. Before that they’d each had industry careers<br />
working long, gruelling hours in hotels.<br />
“So I thought I’ll give it a crack, “ Kellie says. “ I’ve<br />
never been on stage and I’ve never done anything like<br />
it before so I tried it and I liked it.”<br />
Beth has worked in the industry for over 30 years,<br />
operating pubs with her husband and was the first<br />
female to manage an Australian RSL club. She was<br />
inspired to become a trainer after undertaking<br />
training herself.<br />
“Spencer Higgins, who wrote the original RSA in<br />
Australia, was training and I went up to him one day<br />
and I said, ‘I feel like a change, I’d like to be a trainer<br />
and do what you do’. And he gave me a passion for<br />
RSA and compliance, which everybody thought was<br />
crazy because nobody likes compliance.”<br />
Both women have developed their approach to hotel<br />
industry training through raw experience, having<br />
taught a variety of people in settings large and small,<br />
and learning from the complex dynamics that the<br />
interactive exchange of ideas presents.<br />
“We deal with a lot of managers,” Beth says. “A lot of<br />
them have done these courses four or five times, so<br />
we’ve got to make the courses different to the ones<br />
they’ve done before.”<br />
“We bounce ideas off each other about how to<br />
train particular groups,” Kellie adds. “We do things<br />
a little bit differently. We have our materials that we<br />
alter depending on the group. We change it up a bit<br />
depending on the audience.”<br />
Steering people away from the feeling they’re simply<br />
being instructed is the key to keeping any group<br />
engaged – and quizzes and stories seem to work best.<br />
“I’m really lucky because I have 18 grandchildren and<br />
eight children and a lot of them are in the industry,”<br />
Beth says. “They give me a lot of material to use.”<br />
Kellie says that giving quizzes brings out the<br />
competitive streak in everyone.<br />
“We ask them questions about things we’ve just<br />
covered. There’s so much fun and a crazy amount of<br />
laughter for a very small prize.”<br />
The <strong>QHA</strong> offers mandatory courses for workers in<br />
liquor and gaming licensed premises as well as a<br />
range of hospitality and WH&S training.<br />
To find out more call us on 07 3221 6999<br />
or visit www.qha.org/training.
Ross Tims TRAINING AND SAFETY<br />
RISK PROFILE OF YOUNG WORKERS<br />
Young workers have a higher rate of injury than older<br />
workers in many industries and are highly represented<br />
in workers’ compensation claims. Around 4,400 young<br />
workers are seriously injured at work in Queensland<br />
each year. The injury rate is higher because young<br />
workers’ risk profile and behaviour is different to the<br />
rest of us.<br />
Young people have specific characteristics that<br />
influence their behaviour, attitudes and decisionmaking.<br />
Taking the time to understand these<br />
characteristics can help employers and co-workers<br />
influence the values and beliefs, risk perception and<br />
motivations of young workers towards health and<br />
safety. There are three main mental and physical<br />
considerations that can influence young workers’<br />
safety – their unique risk profile, peer influence and<br />
risk-taking behaviour.<br />
Young workers are vulnerable to modelling the<br />
behaviour of their co-workers, whether right or wrong.<br />
As such, they’re often unable to perceive when a<br />
situation becomes risky and are often reluctant to ask<br />
questions or raise concerns about their safety. They<br />
are generally inexperienced and the likelihood of an<br />
injury is highest during their first six months in a<br />
new job.<br />
For young workers, the combination of a brain that is<br />
still developing and a desire to learn and experience<br />
new things can mean taking risks without considering<br />
the potential consequences. Without the capability to<br />
perceive when something becomes dangerous, simply<br />
instructing a young worker not to take risks<br />
is ineffective.<br />
Being overly protective is not an effective response<br />
either as it denies the young person the opportunity<br />
to develop their own decision-making and risk<br />
management capability. A more suitable approach<br />
involves investing time in helping them develop the<br />
skills they need to effectively assess risk and be<br />
confident about raising their safety concerns. This can<br />
be done with education and training, aspects of work<br />
LEADERSHIP AND CULTURE PLAY AN IMPORTANT<br />
ROLE IN UNDERSTANDING AND INFLUENCING<br />
YOUNG WORKERS’ BEHAVIOUR<br />
design that help manage safety risks, and having a<br />
supportive workplace culture (i.e. follow safe<br />
work practices).<br />
Leadership and culture play an important role in<br />
understanding and influencing young workers’<br />
behaviour. Everyone who works with a young worker<br />
has the ability to demonstrate effective leadership in<br />
work health and safety, which can positively influence<br />
a young worker’s values and beliefs, risk perception,<br />
motivation, safety knowledge, compliance<br />
and participation.<br />
While a positive workplace culture supports the health<br />
and safety of all workers, it’s particularly important<br />
for young workers as it helps them to understand<br />
that their health and safety is valued. This helps them<br />
develop a positive attitude towards health and safety<br />
that will guide them throughout their career.<br />
<strong>QHA</strong> REVIEW | 35
INDUSTRY ENGAGEMENT<br />
with Damian Steele<br />
POP-UP EVENTS AND VENUES GIVEN AN EASY RIDE<br />
THERE IS A GROWING CONCERN REGARDING THE SUBSTANTIAL INCREASE IN THE NUMBER OF LICENSED MUSIC<br />
FESTIVALS AND EVENTS, INCLUDING POP-UP STYLE FOOD AND BEVERAGE OFFERINGS.<br />
<strong>QHA</strong> REVIEW | 36<br />
There are over 100 various festivals approved<br />
throughout Queensland annually as well as an<br />
explosion in the number of pop-up style markets, food<br />
trucks and similar events.<br />
There are a range of issues which have been identified<br />
by Queensland hoteliers, including but not limited to:<br />
• The relative differing degree of compliance and<br />
accountability for these types of events compared<br />
to trading activity on licensed premises and the<br />
seeming lack of regulation enforcement and<br />
accountability.<br />
• The financial impacts on trade - not merely the<br />
direct spend loss of business competition, but<br />
the inequities of competing against festivals that<br />
are operating in an environment free from annual<br />
liquor licensing fees and free from any potential<br />
compliance history licence fee penalty burdens,<br />
free from ongoing compliance costs as well as<br />
administrative responsibilities, and with no<br />
ongoing requirements for maintaining appropriately<br />
licensed staff.<br />
• The negative perceptions of the community and<br />
media towards alcohol and thereby by default<br />
to the hotel sector, generated by anti-social or<br />
illegal behaviour at these festivals and into their<br />
surrounding areas.<br />
• Issues derived from problem patrons “inherited”<br />
after these events around licensed premises, and<br />
any subsequent incidents then being attributed<br />
back to the local hotel.<br />
Further, expenses such as rent and long term<br />
employee costs are often non-existent. It’s<br />
understandably frustrating for an established hotel<br />
business to sustain itself and employees through the<br />
lean times – only to find a pop-up competitor appear<br />
during a peak period which should be their time to<br />
capitalise on trade.<br />
In short, the beneficiaries of these one-off hit and run<br />
events and pop-up businesses scoop the cream off<br />
the top without the need to invest in the protection of<br />
a venue’s reputation and the protection of its liquor<br />
licence and all the compliance that entails. There is a<br />
definite perception that these festival events and similar<br />
pop-up food and beverage operations enjoy a more<br />
relaxed degree of regulatory scrutiny and accountability<br />
compared to established hotel businesses’ onpremise<br />
activity. For example, there have been<br />
numerous arrests in all states for anti-social and drug<br />
related offences at music festivals, yet it’s difficult to<br />
rationalise the limited degree of accountability for the<br />
organisers and operators compared to the numerous<br />
and ongoing liquor licence conditions and compliance<br />
requirements attached to a commercial hotel.<br />
A hotel’s liquor licence is one of its most valuable<br />
assets. It underpins any gaming approvals and<br />
the core business offerings of food, beverage and<br />
entertainment -and it provides the greatest incentive<br />
for conducting responsible and compliant business.<br />
The hoteliers of Queensland are committed to the long<br />
term, not simply to a pop-up for a big day out.<br />
IT’S UNDERSTANDABLY FRUSTRATING FOR AN<br />
ESTABLISHED HOTEL BUSINESS TO SUSTAIN ITSELF<br />
AND EMPLOYEES THROUGH THE LEAN TIMES – ONLY<br />
TO FIND A POP-UP COMPETITOR APPEAR DURING<br />
A PEAK PERIOD WHICH SHOULD BE THEIR TIME TO<br />
CAPITALISE ON TRADE.
HAVE CASUAL OR<br />
PART TIME STAFF?<br />
GET THE RIGHT CONTRACTS WITH THE HR MANUAL NOW UPDATED<br />
FOR 1 JANUARY 2018 CHANGES TO THE HOSPITALITY INDUSTRY<br />
(GENERAL) AWARD 2010<br />
The <strong>QHA</strong> HR Manual helps you organise every challenge<br />
of managing a team of staff.<br />
The manual is regularly updated and includes comprehensive human<br />
resources policies and helpful templates for everything from job<br />
descriptions, appointment letters, discipline and termination<br />
letters, policy and procedure templates, timesheets, employer and<br />
employee forms and much, much more.<br />
The recently revised edition<br />
is available through the online<br />
<strong>QHA</strong> Shop at www.qha.org.au<br />
$365 for members.<br />
$765 for non-members.
ACCOMMODATION<br />
HONG KONG’S OVOLO TAKES A SHINE TO BRISBANE<br />
<strong>QHA</strong> REVIEW | 38<br />
Ovolo Group has followed up last year’s purchase of<br />
the New Inchcolm Hotel & Suites (now Ovolo Inchcolm<br />
Brisbane) with its acquisition of the Emporium Hotel in<br />
Fortitude Valley.<br />
The Hong Kong-based boutique hotel chain’s<br />
$16.5M purchase will be settled in April, bringing its<br />
portfolio of Australian hotels to five including Ovolo<br />
Woolloomooloo and Ovolo 1888 Darling Harbour in<br />
Sydney, and Ovolo Laneways in Melbourne.<br />
Ovolo’s founder Girish Jhunjhnuwala said he was<br />
excited by the opportunity to take the property to the<br />
next level with Ovolo’s signature luxury design interiors<br />
and “all-inclusive” hospitality concept.<br />
“The Emporium Hotel in Brisbane was an obvious<br />
choice for the brand given its incredible success to<br />
date, its boutique nature and appealing location in the<br />
Fortitude Valley retail and dining precinct,” he said.<br />
The Emporium Hotel was touted as Brisbane’s first<br />
luxury boutique accommodation venue when it was<br />
opened by Anthony John Group in 2007. It includes<br />
a rooftop pool, gym and sauna, cocktail bar and<br />
patisserie as well as conference and events space.<br />
Founder and managing director Tony John said the<br />
sale would allow the group to concentrate its energies<br />
on a new project in South Bank.<br />
“We’ve decided the time is right to sell our Fortitude<br />
Valley property, allowing the team to focus on the 2018<br />
opening of our luxury boutique Southpoint Emporium<br />
Hotel,” Tony said.<br />
Ovolo was founded in 2002 and operates five boutique<br />
properties in Hong Kong.
Judy Hill<br />
ACCOMMODATION UPDATE<br />
MAINTAIN PERFORMANCE IN COMPETITIVE MARKETS<br />
With a record supply pipeline in many Australian<br />
destinations, the diversity of new bedroom product<br />
and contribution to the overall tourism product is<br />
excellent. Having lacked investment for many years,<br />
incumbent operators have never had it so good with<br />
increasing demand, stagnant supply, and an optimum<br />
performance environment.<br />
The pace of average annual new supply is now<br />
outstripping the pace of demand growth in many<br />
markets. This can squeeze operational performance,<br />
often resulting in a lack of real RevPar (revenue per<br />
available room) growth. Year-on-year average room<br />
rate declines or growth significantly below CPI levels<br />
are a true testament to increased competition.<br />
The following strategies may assist hotel operators to<br />
consider their position to maintain RevPAR growth :<br />
Revenue management strategy – if a defined<br />
strategy with a 13-month planning outlook is not in<br />
place, it is needed. The loss of opportunity through<br />
a lack of understanding of the effectiveness of a<br />
combination of long-term revenue management<br />
planning coupled with a daily pricing strategy cannot<br />
be understated. Accessing the right data and tools to<br />
effect this strategy efficiently is paramount.<br />
Distribution strategy – distributing, or not distributing<br />
inventory to the most appropriate channels at the<br />
optimum time can significantly reduce the overall cost<br />
of distribution. Understanding demand markets and<br />
business drivers are key to making the right distribution<br />
decisions. A lack of understanding leads to overreliance<br />
on online travel agents (OTAs) and in particular,<br />
low margin channels.<br />
OTAs vs franchising – More recently, the argument<br />
has centred on the benefits of franchising given<br />
continued loss of booking conversion to OTAs by<br />
franchising distribution platforms. Accessing the<br />
expertise of franchising at the right<br />
price to off-set OTA commission is the new<br />
franchising model. Question the traditional fixed-fee<br />
franchising model.<br />
Top-line vanity vs bottom-line sanity – achieving<br />
the most appropriate mix and focusing on Gross<br />
Operating Profit per Available Room (GOPPAR) is the<br />
new mantra. A net RevPAR mindset drives distribution<br />
decision making toward a more profitable outcome.<br />
Actually achieving more direct bookings –<br />
conversion of consumers is the key focus. A close<br />
examination of the website offering and in particular<br />
the effectiveness of the booking engine compared to<br />
OTAs is warranted. For many years, the hotel booking<br />
engine market has lacked innovation and is a key<br />
driver of the continued pace of growth of OTAs.<br />
Take action with variable costs – with a decline<br />
in performance, quick action to rebalance the cost<br />
base is critical. These are often tough<br />
decisions, perhaps with human consequences;<br />
however, these decisions will only serve to provide<br />
for a sustainable business.<br />
Reposition or renovate – with significant new<br />
bedroom stock in local markets, a rethink on<br />
competitive positioning and whether the current<br />
price positioning remains relevant is required.<br />
Renovation<br />
or repositioning may not involve a bedroom centric<br />
strategy. Being smart with how hotels are presented<br />
with a presentation strategy are effective<br />
repositioning tools.<br />
Use data and tools – the hotel software environment<br />
is fragmented and complex, producing significant<br />
quantities of useless data. Streamlining and integrating<br />
various software systems whilst producing relevant<br />
management reporting can save endless hours of<br />
lost productivity.<br />
Engage experts – with the gig-economy growing<br />
apace, relevant experts are available at ever more<br />
competitive rates. The low-risk, time and direct cost<br />
saving potential from contractually engaging with an<br />
expert and learning from their knowledge has the<br />
capacity to drive significant efficiencies.<br />
One percent at a time – there is rarely a silver bullet.<br />
Pursuing multiple minor strategies concurrently can<br />
gradually claw back operating margin. Some strategies<br />
can achieve results in particularly short periods of<br />
time, particularly effective revenue management and<br />
distribution strategy.<br />
Downward pressure on average room rates in<br />
particular markets that are either experiencing high<br />
levels of new supply, falling demand or a combination<br />
of both is not a permanent characteristic of the<br />
market, simply the current stage of the investment<br />
and development cycle. Weathering this stage and<br />
being prepared for further downward pressure allows<br />
significant enterprise value to be generated should an<br />
eventual exit from the business be sought. Maintaining<br />
the business profitably during this stage of the cycle<br />
is an artform that requires experience of such market<br />
characteristics.<br />
<strong>QHA</strong> REVIEW | 39
COMPASS<br />
MUSTERING COURAGE<br />
<strong>QHA</strong> REVIEW | 40<br />
THE GREAT SHEARERS’ STRIKE OF 1891 PUT<br />
BARCALDINE ON THE MAP AS THE BIRTHPLACE<br />
OF THE AUSTRALIAN LABOUR MOVEMENT. JUST<br />
“BARCY” TO ITS 1300 LOCALS, THE TOWN IS A<br />
LENGTHY 520KM DRIVE ALONG THE CAPRICORN<br />
HIGHWAY WEST OF ROCKHAMPTON AND WAS<br />
ESTABLISHED AROUND THE VAST BARCALDINE<br />
DOWNS SHEEP STATION IN THE 1880S.<br />
By 1890 wool was one of Australia’s largest industries,<br />
but Queensland shearers soon became fed up with its<br />
inherent poor working conditions and low wages. A<br />
strike originating on Darling Downs stations<br />
quickly spread.<br />
By <strong>February</strong> the following year central Queensland was<br />
on the brink of civil war as camps of armed unionised<br />
shearers formed outside towns and faced-off against<br />
police protecting imported “scab” shearing gangs. In<br />
May around 3000 striking shearers marched under the<br />
Eureka Flag through Barcaldine, which had become<br />
the unofficial HQ of the strike, and held a political rally<br />
under the branches of a now famous ghost gum tree<br />
in the main street.<br />
Although the unionist shearers were eventually forced<br />
to return to work at the stations out of hunger, the<br />
strike is nonetheless associated with the formation of<br />
the Australian Labor Party with several shearer strikers<br />
going on to become some of the first Labor MPs.<br />
Barcaldine’s ghost gum became a symbol of the<br />
Australian labour movement and was given monument<br />
status as The Tree of Knowledge not long after. Over<br />
the years its importance grew as an icon of the town’s<br />
identity and courage. Sadly, in 2006 the 7-metre high<br />
tree was the victim of a malicious herbicide attack<br />
and died. Its remains were subsequently preserved<br />
intact and “re-rooted” in its original spot as part of a<br />
revamped monument.<br />
In its heyday Barcy had a head count of roughly 5000<br />
who regularly patronised 11 pubs. Surprisingly, the<br />
town now has more pubs per capita than it did then –<br />
most within a convenient dag’s-rattle of each other on<br />
the main street. Its four <strong>QHA</strong> member hotels are just<br />
as lively on Facebook as they are when the taps are<br />
flowing and the stubbie caps are flying.
COMPASS<br />
Tree of knowledge photo credit Outback Queensland<br />
Commercial Hotel<br />
Railway Hotel<br />
Union Hotel<br />
ARTESIAN HOTEL “CUZZIE BRO’S”<br />
85 Oak Street, Barcaldine<br />
@artesianhotel<br />
Barcaldine’s oldest pub dates back to 1887. It’s a live<br />
entertainment venue with a distinct Kiwi flavour in the<br />
middle of Queensland. This is sheep country after<br />
all. “Nau mai, haere mai” and welcome, as they say<br />
across the ditch.<br />
Reviews include:<br />
“Only put my head in the door to say kia ora to the two<br />
beautiful cats that were doing security...” “Great pub.<br />
Speccy place. Hang out with original signed Samantha<br />
Fox at the pool table.”<br />
COMMERCIAL HOTEL<br />
119 Oak Street, Barcaldine<br />
@CommercialHotelBarcaldine<br />
Classic old Queenslander with a heart of gold.<br />
Love darts? The “Commy” is the place to be every<br />
Wednesday. Owner Gerry Fogarty is often the man<br />
to beat since taking over the venue two years ago.<br />
There’s also pool tables, a beer garden and two-up<br />
every Anzac Day with all monies raised going to the<br />
local RSL.<br />
RAILWAY HOTEL<br />
77 Oak Street, Barcaldine<br />
@railwayhotelbarcaldine<br />
With a prime view of the Tree of Knowledge<br />
monument, reviews include:<br />
“Amazing staff! They loved to have a dance with me<br />
and my choice in music! They asked me to come back<br />
to visit and I will just go see them again!”<br />
“It’s a great establishment but last night I had this dream<br />
I went to the jukebox and the only song was the Westlife<br />
version of Uptown Girl. Please don’t ruin this for me.”<br />
UNION HOTEL MOTEL<br />
61 Oak Street, Barcaldine<br />
@ben.pelizzari.90<br />
The Union Hotel Motel is a third generation family<br />
owned and operated business since 1962. It includes<br />
the Witches Kitchen family restaurant and motel<br />
accommodation.<br />
Reviews include:<br />
“They make really good pizzas, staff are nice and the<br />
drinks are cold.”<br />
“Staff were pleasant and friendly. Nice quiet country<br />
pub with country hospitality. Clean and lovely rooms.<br />
Will definitely be staying again.”<br />
<strong>QHA</strong> REVIEW | 41
MP ATTORNEY GENERAL<br />
with The Hon. Yvette D’Ath<br />
A YEAR OF PROMISE<br />
<strong>QHA</strong> REVIEW | 42<br />
Happy New Year to all <strong>QHA</strong> members and staff. I hope<br />
you had a wonderful Christmas and New Year period.<br />
Following the state election, I was honoured to be<br />
appointed to a second term as Attorney-General and<br />
Minister for Justice. I look forward to working with the<br />
Queensland Hotels Association and all hoteliers to<br />
promote our state and its hospitality industry.<br />
This year promises to be one of the most momentous<br />
in Queensland’s history with the Gold Coast<br />
Commonwealth Games to be held from 4 –15 April.<br />
The Games will feature 18 sports and 7 parasports<br />
events at 17 competition venues at the Gold<br />
Coast, Brisbane, Townsville and Cairns, and attract<br />
6,600 athletes and team officials from 70 nations<br />
and territories. With more than 1.2 million ticketed<br />
spectators and a cumulative television audience of 1.5<br />
billion, there has never been a more exciting time to<br />
showcase our great state.<br />
I am sure that our award-winning hospitality and hotel<br />
sector will play an important part in making the 2018<br />
Commonwealth Games a memorable experience for<br />
all participants.<br />
Coming up later this year will be the results of an<br />
independent review of the Tackling Alcohol Fuelled-<br />
Violence policy. The research findings from this project<br />
will help the government develop evidence-based<br />
policies to minimise harm from the misuse and abuse<br />
of alcohol in Queensland. We will also see further<br />
work being done at a state and national level around<br />
consumer protection and harm minimisation in different<br />
forms of gambling.<br />
I wish <strong>QHA</strong> members and staff a safe and<br />
successful 2018.
Konami Australia Pty Ltd. 28 Lord Street Botany NSW<br />
Tel: 02 9666 3111 Email: reps@konami.com.au www.konamigaming.com
OLGR<br />
with Michael Sarquis<br />
OFFICE OF LIQUOR AND GAMING<br />
REGULATION UPDATE<br />
2018 is now well underway and we are ready to face<br />
its many challenges and opportunities. Here at the<br />
Office of Liquor and Gaming Regulation (OLGR) we<br />
make every effort to deliver a first-class service to the<br />
liquor and gaming industry.<br />
We will continue to work with you to ensure your<br />
patrons, staff and the community can enjoy a safe and<br />
pleasant environment to relax and work in.<br />
2017 ANNUAL LIQUOR LICENCE FEE STATS<br />
At OLGR we are encouraged to see that the majority<br />
of licensees are paying their annual liquor licence fees<br />
on time.<br />
Some licensees, however, are still not heeding the<br />
message − avoid serious repercussions to your<br />
business by paying your annual fees on time.<br />
Statistics from 2017-18 payment period show:<br />
• 8156 licence fee notices issued<br />
• 88.93% of licensees paid their fees before the due<br />
date<br />
• 886 licences were suspended for failure to pay the<br />
fee by the due date<br />
• 220 licences cancelled<br />
• 128 infringement notices issued to date for sale of<br />
liquor after licence suspension or cancellation.<br />
For information on penalties for late payment of<br />
liquor licence fees, go to www.business.qld.gov.au/<br />
liquor-gaming.<br />
PROSECUTION<br />
– FORTITUDE VALLEY KARAOKE VENUE<br />
In late 2017, the company director/licensee of a<br />
Fortitude Valley karaoke venue paid a heavy price in<br />
the Brisbane <strong>Mag</strong>istrates Court for non-compliance<br />
with the Liquor Act.<br />
Despite not appearing in court, the licensee was found<br />
guilty (with a conviction recorded) and fined $25,000<br />
plus court costs.<br />
The licensee faced 19 charges for offences under the<br />
Liquor Act, including:<br />
• after-hours trading<br />
• breaches of Brisbane City Council conditions<br />
relating to CCTV security, and<br />
• failing to provide a safe environment, some<br />
of which related to drug use on the licensed<br />
premises.<br />
Office of Liquor and Gaming Regulation (OLGR)<br />
investigators commenced an investigation in early<br />
2017 after multiple warnings were issued to the<br />
licensee from OLGR and Queensland Police Service.<br />
The magistrate heard that the licensee displayed<br />
minimal cooperation with OLGR during the course<br />
of the investigation. She also heard the licensee was<br />
invited to respond to allegations through a formal show<br />
cause process, however, no response was provided.<br />
The magistrate stated that “it was important to deter<br />
those who might be like-minded when conducting<br />
business under a liquor licence from engaging in<br />
similar conduct and to reinforce the requirements and<br />
obligations upon those who are in the business of<br />
selling and supplying alcohol.”<br />
<strong>QHA</strong> REVIEW | 44
Michael Sarquis OLGR<br />
SEE YOU AT AHG EXPO 2018<br />
The Office of Liquor and Gaming Regulation (OLGR)<br />
will be at this year’s Keno Australasian Hospitality and<br />
Gaming (AHG) Expo at the Brisbane Convention and<br />
Exhibition Centre from 7-8 March.<br />
Our experienced and friendly senior licensing and<br />
compliance staff will be at stand 51 to answer<br />
questions you may have on the regulation of liquor and<br />
gaming in Queensland.<br />
This year, representatives from Gambling Help Services<br />
Queensland will also be on hand with us to talk to you<br />
about their services and how they can help your staff<br />
to identify signs of a problem gambler.<br />
The expo is a great opportunity for members of the<br />
gaming industry to meet face-to-face with other<br />
members and key stakeholders and check out the<br />
latest ideas, products, trends and directions for the<br />
gaming and hospitality industries.<br />
We look forward to seeing many of you there.<br />
For more information on the AHG Expo, expo week<br />
events or to register to attend the expo for FREE, visit<br />
www.ahgexpo.com.<br />
REMINDER ABOUT TRADING HOURS FOR EASTER<br />
Be sure to familiarise yourself with the guidelines for<br />
trading over the Easter holidays.<br />
Office of Liquor and Gaming Regulation (OLGR)<br />
compliance officers will be out and about over this time<br />
and they wish to remind you that penalties can apply<br />
to licensees who breach the Liquor Act 1992.<br />
Alcohol service and gaming operations must cease<br />
at midnight on the eve of Good Friday (29 March). On<br />
Good Friday (30 March), you can sell or supply alcohol<br />
from 10am to midnight in conjunction with a meal -<br />
and patrons can purchase alcohol for up to one hour<br />
before their meal, while eating and for one hour after<br />
finishing their meal. Selling takeaway alcohol, providing<br />
gaming services or providing adult entertainment are<br />
not permitted on Good Friday.<br />
On Easter Sunday and Monday (1-2 April), you can<br />
trade at your usual approved trading hours.<br />
Easter time can also mean increased patronage at<br />
some licensed venues. Please remind your staff to be<br />
vigilant with checking ID.<br />
GET READY FOR 2018 COMMONWEALTH GAMES<br />
South east Queensland is just weeks away from<br />
welcoming many visitors from interstate and overseas<br />
for the Gold Coast Commonwealth Games.<br />
Now’s the time for you and your staff to ensure you are<br />
well prepared to maintain your compliance obligations<br />
and make the most of this once-in-a-lifetime event.<br />
In particular, licensees of regulated venues in the<br />
Surfers Paradise and Broadbeach safe night precincts<br />
should ensure they fully understand their obligations,<br />
especially those relating to ID scanning requirements.<br />
OLGR maintains plenty of online resources to assist<br />
you maintain your compliance. Go to www.business.<br />
qld.gov.au/liquor-gaming.<br />
<strong>QHA</strong> REVIEW | 45
TOP DROP<br />
THE RETRIEVER<br />
GOLDEN ALE<br />
Sick Puppy Brewery<br />
WHEN SLOTHS CRY<br />
GOLDEN ALE<br />
Merchant Brewing Co<br />
BLUE SKY IPA<br />
Sunshine Brewery<br />
BELGIAN WHITE<br />
Blue Moon<br />
What a find and what a<br />
magic drop. It is gluten<br />
reduced but this has<br />
certainly not diminished<br />
the flavour at all. The<br />
lightest in colour, this<br />
Blonde Ale mixes a<br />
traditional Aussie hop with<br />
some new world flavour.<br />
We expect, and sure hope<br />
to hear, a lot more from<br />
this Gladstone based<br />
craft brewery.<br />
Another nice surprise<br />
and again, a very nice<br />
drop indeed. Crisp,<br />
dry golden ale layered<br />
with Australian, US and<br />
European hops. A clean<br />
malt body with a subtle<br />
bitterness, with aroma<br />
of citrus, white wine and<br />
tropical fruits. It’s quite<br />
bitter for a golden ale but<br />
certainly goes down easy.<br />
She is bitter with a big<br />
punch of passionfruit. This<br />
one will really knock your<br />
socks off. This is a super<br />
strong hop-forward beer<br />
with aromas of sweet<br />
passionfruit and grapefruit<br />
layered on a strong malty<br />
backbone.<br />
A medium-bodied Belgian<br />
style wheat beer in the<br />
same vein as Hoegaarden<br />
but just not as good.<br />
Flavours of malt blended<br />
with hints of coriander<br />
and orange peel make for<br />
a refreshing beer.<br />
<strong>QHA</strong> REVIEW | 46
TOP DROP<br />
PALE ALE<br />
Sample<br />
GOLDEN ALE<br />
Bridge Road Brewers<br />
GIN<br />
Death’s Door<br />
BARREL-AGED GIN<br />
Barossa Distilling<br />
Company<br />
A mild aroma of fruit and<br />
malt. Soft mouth feel<br />
with stonefruit and faint<br />
citrus notes that don’t<br />
overpower the beer.<br />
Nice bitter finish, quite<br />
refined. It is a refreshing,<br />
respectful nod to<br />
American Pale Ales that<br />
is not out of the ordinary<br />
but very enjoyable<br />
nonetheless.<br />
Not overly complex, but<br />
refreshing. The Bridge<br />
Road Brewers Golden Ale<br />
uses all Australian pale<br />
malts and aromatic hop<br />
varieties. Aroma of crisp<br />
biscuity malt. Taste of<br />
tropical fruits and hints of<br />
pale malt. Crisp, smooth<br />
and light but somewhat<br />
safe.<br />
Death’s Door Gin takes<br />
its name from the most<br />
treacherous waterway<br />
in the Great Lakes,<br />
separating Washington<br />
Island from the Door<br />
County peninsula in<br />
northern Wisconsin. It is<br />
a London Dry style of gin<br />
distilled in the Wisconsin<br />
town of Middleton. It<br />
is made up of a simple<br />
mix of three botanicals:<br />
juniper berries, coriander<br />
and fennel seeds. This<br />
balanced blend has seen<br />
it become extremely<br />
popular with bartenders<br />
across the US who<br />
consider it to be a soft,<br />
versatile gin.<br />
Single Batch handcrafted<br />
Gin, aged in an oak<br />
barrel that had previously<br />
held Shiraz and then<br />
Tawny Port before<br />
being cut down to 100<br />
litres and re-charred by<br />
a Barossa Cooper. It<br />
has characteristics of<br />
a Speyside Style single<br />
malt but is still very much<br />
a Gin. Recommended<br />
to drink as a gin with a<br />
dash of dry ginger and a<br />
squeeze of fresh lime or<br />
as a whisky over ice.<br />
<strong>QHA</strong> REVIEW | 47
WINE with John Rozentals<br />
Mount Langi Ghiran’s Hollows Vineyard … protected from western Victoria’s cold south-westerlies.<br />
A SCRUMMY NEW RED<br />
Trevor Mast, who died aged just 63 in March 2012,<br />
developed vineyards at several sites in the foothills of his<br />
beloved Mount Langi Ghiran, in western Victoria.<br />
Among them was the Hollows vineyard, established in<br />
1996 on a site protected from the cold south-westerlies<br />
and with a variety of aspects and soil types suited to<br />
producing a range of the wine styles that Mast<br />
was seeking.<br />
The name is derived from both the surname of the<br />
property’s previous owner and the undulating nature<br />
of the landscape of the little valley that this vineyard<br />
occupies at the northern end of Mount Langi Ghiran.<br />
The first shiraz under the Mount Langi Ghiran Hollows<br />
Vineyard label was produced from the 2010 vintage<br />
and received immediate acclaim for its soft and<br />
approachable, yet quite richly flavoured cool-climate<br />
style.<br />
During the 2015 vintage, a block of the Italian red variety<br />
sangiovese from the Hollows vineyard caught the eye —<br />
and obviously the palate — of the Mount Langi Ghiran<br />
winemaking team, who found it individual enough and<br />
delicious enough to commit to the production of a new<br />
wine under the Mount Langi Ghiran Hollows<br />
Vineyard label.<br />
I certainly found it delicious enough to include as one of<br />
my wines of the month.<br />
Visit www.langi.com.au.<br />
TOP SHELF with John Rozentals<br />
MOUNT LANGI GHIRAN<br />
2015 Shiraz<br />
ISOBEL ESTATE<br />
2016 Chardonnay<br />
MOUNT LANGI GHIRAN<br />
2015 Sangiovese<br />
<strong>QHA</strong> REVIEW | 48<br />
Softness and<br />
approachability seem to<br />
be consistent keys to the<br />
structure of Langi shiraz<br />
and they certainly shine<br />
here. Look for richly layered<br />
flavours of dark berryfruits<br />
intertwined with the lifted<br />
scents of spices. Match<br />
with some really top steak,<br />
straight off the char grill.<br />
For most of the winedrinking<br />
world, New<br />
Zealand’s Marlborough<br />
region is synonymous<br />
with sauvignon blanc. This<br />
wine is proof that other<br />
grape varieties also do<br />
well there. It was recently<br />
crowned Champion Wine<br />
of Show at the Air New<br />
Zealand Wine Awards, the<br />
first time in 25 years that a<br />
Marlborough chardonnay<br />
had won that trophy.<br />
The flavours of red<br />
cherries, with distinct<br />
herbal notes, are the keys<br />
to this lovely mediumbodied<br />
red. Don’t expect<br />
incredibly dense, deep<br />
colour. Sangiovese just<br />
isn’t like that. Instead<br />
you get a glass of joyful,<br />
fruit-driven, food-friendly<br />
red that would go a treat<br />
in your local bistro with a<br />
bowl of red-sauced pasta.
Paul St John-Wood<br />
PUBTALK<br />
THE IMPORTANCE OF A STRATEGIC PLAN<br />
By now all the holiday festivities have concluded and<br />
you are back to business as normal. From all reports,<br />
most pubs have enjoyed a positive January to kick off<br />
the year which has been very pleasing to hear. I have<br />
assisted a number of hoteliers with formatting strategic<br />
plans for the year ahead – the below information was<br />
provided to hoteliers last year and again it may prove<br />
timely to ask yourselves these questions to ensure you<br />
are focused for the challenges which may lay ahead;<br />
Developing a strategic plan - nine questions publicans<br />
should never stop asking themselves<br />
Your strategic plan should at least prepare you for,<br />
if not predict this evolution based on responses to<br />
the following simple questions. Your responses may<br />
change as rapidly as year to year so it is important<br />
to frequently revisit this strategic process and adapt<br />
where necessary.<br />
1. What business are you in? What business are<br />
you really in?<br />
A typical publican will answer this question by<br />
explaining their alcohol product range or list the<br />
counter meals that they sell. But this is not the<br />
business that you are in. The business that you are in<br />
is customer satisfaction. As a hotelier, you must always<br />
define your business in terms of what your products<br />
and services do to improve the life of your patrons<br />
through their experience and interaction at your hotel.<br />
2. What business will you be in the future, based<br />
on current trends?<br />
In business, the trends are everything. Which way is<br />
the market going for you today, and what changes<br />
do you need to make in your strategic direction to<br />
continue to exceed the expectations of your target<br />
market tomorrow?<br />
3. Who are your patrons? Your ideal patrons?<br />
Your perfect patrons for what you sell?<br />
You can’t hit a target that you can’t see! As society<br />
and culture changes, your ideal customer profile<br />
changes as well.<br />
4. What does your patron consider as value?<br />
What do your patrons want to enjoy or receive from<br />
your products and services more than anything else?<br />
What must your customer be convinced of in order to<br />
frequent your hotel rather than that of someone else?<br />
5. What do you do especially well?<br />
In what areas do you excel? What is your competitive<br />
advantage? What makes your products and services<br />
superior to that of any other offered by the competitors<br />
in your region?<br />
6. What are your goals?<br />
You know the importance of detailed, business<br />
development planning 12, 18 or 24 months ahead.<br />
Before you create a strategic plan of action, you must<br />
know the answers to the following questions: What<br />
are your sales goals for the next year, broken down by<br />
month, or even week and day? What are your goals<br />
for profitability? Most of all, does everyone in your hotel<br />
who is responsible for achieving those goals know<br />
exactly what those goals are?<br />
7. What are the constraints on your business today?<br />
What is holding you back from achieving your goals of<br />
sales, cash flow, and profitability?<br />
Of all the factors that are holding you back from<br />
achieving successful business development, what is<br />
the biggest single factor, and what could you do to<br />
alleviate this constraint?<br />
8. What are the 20% of your activities that can<br />
account for 80% of your results?<br />
What are the 20% of your products or services that<br />
can account for 80% of your sales? What are the<br />
20% of your patrons that account for 80% of your<br />
business? What are the 20% of things that you can do<br />
personally that can account for 80% of your results?<br />
9. Based on your answers to the above<br />
questions, what strategic plan of action should<br />
you take immediately? What should you do now?<br />
What should you stop doing? What products or<br />
services should you discontinue altogether so that<br />
you have more time to work on those few things, that<br />
20%, that can make an enormous difference in your<br />
business?<br />
<strong>QHA</strong> REVIEW | 49
AUSTRALASIAN HOSPITALITY AND GAMING EXPO<br />
7-8 MARCH 2018<br />
BRISBANE CONVENTION & EXHIBITION CENTRE
AHG EXPO SHOWCASE<br />
With over 200 stands under one roof the Keno<br />
Australasian Hospitality and Gaming (AHG) Expo at<br />
the Brisbane Convention & Exhibition (BCEC) is a<br />
MUST DO for everyone involved in hospitality and<br />
gaming industries, clubs, pubs, restaurants, cafes and<br />
entertainment venues.<br />
The Keno AHG Expo showcases the latest in<br />
gaming products, entertainment, food and beverage,<br />
technology, construction, education, furniture, and<br />
innovative design.<br />
In addition to two days of innovation on the floor at<br />
the Expo, the whole week is packed with a range of<br />
ancillary events designed to help invigorate you and<br />
your venue:<br />
Monday 5 March: Get a sneak peak behind the scenes<br />
as you visit some of Brisbane’s newest, inspiring and<br />
award-winning clubs, pubs and bars on the Monday<br />
with the AHG Bus Tours.<br />
Tuesday 6 March: Get down to business with a oneday<br />
education event which will challenge pub directors<br />
and managers to re-examine the future of pubs across<br />
Australia.<br />
Wednesday 7 March: Catch up with suppliers,<br />
colleagues and then enjoy the AHG Cocktail Party from<br />
4 – 5.30pm which is held within the expo floor itself<br />
and entry is free.<br />
Thursday 8 March: Kick off the final day of the<br />
expo with the AHG Breakfast. Jeff Horn, Australian<br />
Professional Boxer has been announced as the<br />
Keynote speaker! Tenacity, courage and work ethic is<br />
how Jeff got to where he is today. Come along and<br />
hear his story so that you can implement some of this<br />
into your business.<br />
Go to ahgexpo.com to see the floor plan and a full list<br />
of exhibitors.<br />
<strong>QHA</strong> REVIEW | 51
AHG EXPO SHOWCASE<br />
IT’S ALL ABOUT<br />
WHAT’S INSIDE<br />
<strong>QHA</strong> REVIEW | 52<br />
This year at the Australasian Hospitality and Gaming<br />
Expo, we invite you to join us on the Aristocrat stand<br />
as we demonstrate “it’s all about what’s inside.”<br />
As you step onto the Aristocrat stand, immerse<br />
yourself in every element, every innovation and<br />
everything we have. Experience our commitment and<br />
passion for every aspect of what sets our gaming<br />
experience, future forward planning and customer<br />
commitment apart.<br />
From the inspired artists at our design studios to the<br />
technical expertise of our mechanical engineers, our<br />
core value of passion drives everything we do. Our<br />
goal is to give you more of what works for you and<br />
your customers including our leading-edge cabinets to<br />
transform your floor and diverse portfolio that illustrates<br />
both choice and flexibility for your venue.<br />
Investing in every element of the gaming experience is<br />
essential in driving player engagement, innovation and<br />
performance. Our hardware and software solutions<br />
require collaboration from our industry top talent to<br />
combine every element of our products including<br />
math, art, scripts, systems modules and music. As<br />
you step onto our stand, you will notice Aristocrat’s<br />
commitment to breadth and depth in product portfolio.<br />
Our diverse portfolio offers content category support<br />
across all cabinets to ensure you have the best<br />
performing products on your floor at all times.<br />
Every innovation at Aristocrat is underpinned by our<br />
thriving culture and company values. We challenge our<br />
people to think outside the box and inspire imagination<br />
to create revolutionary ideas that will change the<br />
gaming industry.<br />
As pioneers of the hold ‘n’ spin game mechanic,<br />
Aristocrat is committed to supporting and innovating<br />
in this space to address this significant segment. After<br />
the successful launch of Dragon Link in Queensland,<br />
we are thrilled to roll out this market-leading product<br />
to other regions across 2018 to support the growing<br />
linked progressive category. You can expect to see the<br />
latest iterations of both Lightning Link and Dragon<br />
Link on our stand at AHG.<br />
As a global sector leader, we are giving everything we<br />
have for our customers’ success. Aristocrat actively<br />
attracts and invests in top industry D&D talent to<br />
create the world’s greatest gaming experience, every<br />
day. We believe it’s all about what’s inside and that<br />
people are the heart of our business and the talent<br />
behind our success, which is why we’re committed<br />
to supporting our people at every stage in their career<br />
and building a high-performance workforce. We will<br />
continue to have the courage and confidence to be<br />
thought-leaders through the diversity of our people<br />
and technological leadership.<br />
So, join Aristocrat at AHG 2018 as we showcase<br />
how “it’s all about what’s inside.” We look forward to<br />
strengthening our relationships with our customers<br />
even further and gaining your valuable feedback on our<br />
portfolio. See you at the show!<br />
Every element. Every innovation. Everything we have.<br />
To find out more about Aristocrat’s product line up<br />
visit info.au.aristocratgaming.com.
AHG EXPO SHOWCASE<br />
IGT PROPELS GAMING<br />
FORWARD AT AHG18<br />
The 2018 Australasian Hospitality Gaming Expo will<br />
showcase a new range of machines and games to<br />
propel the gaming industry forward through evolving<br />
and innovating game play.<br />
Last year, IGT ignited its local business in ANZ with an<br />
investment in people and technologies to develop new<br />
games and systems that offer variety and performance<br />
for more entertainment and more sustainable<br />
revenues. And the new line-up for the show continues<br />
this momentum.<br />
Nigel Turner, IGT’s head of marketing for ANZ<br />
commented: “Last year was all about sparking a new<br />
direction for our company and delivering our first<br />
set of games to deliver a boost to our customers’<br />
revenues. At AHG we enter our next phase with a new<br />
cabinet – the CrystalCurve-i – and new games that<br />
are evolutions of old concepts or innovations that are<br />
new to market. Through our solid roadmap we will<br />
propel our customers’ business forward and deliver<br />
new game concepts for players.”<br />
IGT’s new CrystalCurve-i features a 42” Full HD portrait<br />
screen and a full suite of games including Wild Fury<br />
and Fortune Fury, which are now available in the<br />
market and initial performance figures have been very<br />
promising.<br />
Turner continued: “At AHG there will be additional<br />
games for our Curve-i: Star Stax, a single level SAP<br />
with bonus levels that are driven by the denomination<br />
plus a rapid hitting jackpot feature and bonus chase;<br />
and Fortune Gong Link which kicks off with three<br />
different base games and sees the evolution of our<br />
successful Prize Disk game play.<br />
For our CrystalDual-i cabinet we’ll be showcasing<br />
a number of new games including IGT’s multigame<br />
multi-denomination offering – called Multistar – which<br />
includes Multistar Dazzling Diamonds and the new<br />
Multistar All Stars. Both these themes showcase our<br />
new graphics and layouts with games that have a<br />
flexible mix of volatility and denomination.<br />
In gaming management systems, IGT Advantage<br />
Club continues to take remarkable leaps forward in<br />
performance and in additional innovative solutions<br />
enabling venues to better manage their patrons’<br />
experience and customer service, drive loyalty and<br />
improve their bottom-line performance.”.<br />
<strong>QHA</strong> REVIEW | 53
VIRTUAL REALITY IS TRANSFORMING<br />
ARCHITECTURE IN THE HOTEL INDUSTRY<br />
<strong>QHA</strong> REVIEW | 54<br />
Brand + Slater Architects has been using Virtual<br />
Reality (VR) technology as part of our design process<br />
for a number of years, transporting hotels into a fully<br />
immersive 3D environment of their proposed building<br />
projects, before being built.<br />
When you first think of VR, there’s a few things that<br />
may come to mind (The Matrix, Star Trek, nerdy gamers<br />
who spend all their spare time immersed in a virtual<br />
world…). Today though, VR has so much potential for<br />
architects and our clients. From initial design mockups,<br />
to project collaboration, through to the finishing<br />
touches like material finishes and lighting, VR’s use in<br />
the design process is powerful. Here’s how:<br />
COMMUNICATING DESIGN IDEAS BETTER THAN EVER<br />
It takes years of experience to have the ability to read<br />
architectural drawings. A well-rendered 360° image<br />
combined with a VR headset allows our clients to<br />
stand in an authentic environment and look around<br />
in the same way you do in the real world. Tilt your<br />
head up and you see your ceiling and lighting design,<br />
look straight forward and you see your reception and<br />
feature-wall, tilt to the right and view the main foyer<br />
entrance, and looking down you see your selected<br />
flooring in vivid detail.<br />
FEELING THE SPACE<br />
VR offers a person a better sense of spatial awareness<br />
than any other technology we’ve ever had access to<br />
before. Being fully immersed in the model means you<br />
get a real sense of scale. Our clients can not only see<br />
what’s been created, they can “feel” what it is like to<br />
be in that space. Conveying this feeling to clients can<br />
often be one of the hardest parts of a project for an<br />
architect or designer, again speeding up the process<br />
and easing communication.<br />
REAL-TIME FEEDBACK<br />
Our clients can navigate the space and critique it<br />
simultaneously prior to breaking ground on site. This<br />
means less time going back and forth revising designs,<br />
with feedback and revisions happening in real-time<br />
while you walk through your project.<br />
CREATE EXPERIENTIAL MARKETING MATERIALS<br />
There has never been a better tool than VR to get<br />
people excited about your building project and<br />
set it apart from others. Virtual walk-throughs of<br />
hotel redevelopments and refurbishments from the<br />
architectural perspective can be easily translated into<br />
digital content to be posted online or offered as a VR<br />
experience for customers inhouse.<br />
Want to know more? Visit us at Stand 262 at the 2018<br />
AHG Expo to test out our VR technology for yourself!
AHG EXPO SHOWCASE<br />
A DYNAMIC DISPLAY<br />
FOR THIS YEAR’S AHG TRADESHOW, AINSWORTH<br />
GAME TECHNOLOGY WILL PRESENT ITS PRODUCTS<br />
IN A DYNAMIC BOOTH, WHERE THE AUDIENCE<br />
WILL BE OFFERED A COMPELLING GAME CONTENT<br />
DISPLAY ON THE FULL LINE OF INNOVATIVE<br />
CABINETS, INCLUDING THE EVO AND A640®.<br />
BUILDING THE LIBRARY<br />
Several new brands can also be seen on the dualscreen<br />
EVO including Fire Power, Fire Power<br />
Jackpots, Big Hit Bonanza Jackpots, Jackpot<br />
Strike and Year of the Dog Deluxe. These game<br />
series offer new play mechanics and math models,<br />
along with improved sound and art packages, to take<br />
EVO content to the next level.<br />
PAC-MAN FEVER<br />
PAC-MAN WILD EDITION continues to perform!<br />
The iconic PAC-MAN character is one of the most<br />
recognisable figures in arcade game history and<br />
was the basis for the most successful arcade game<br />
of all time. Ainsworth will display this outstanding<br />
Standalone Progressive Multi-Denom in the A640®<br />
cabinet.<br />
PAC-MAN WILD EDITION offers players all the<br />
excitement of the classic arcade game. The game<br />
features a thrilling free games feature, a Wheel Spin<br />
feature and a progressive jackpot. Throughout the<br />
game, PAC-MAN makes appearances offering<br />
players wilds and other fun ways to win.<br />
In addition to PAC-MAN WILD EDITION, among the<br />
titles on display for the A640® will be the exciting new<br />
games Stacked Up and King Kong. Additionally,<br />
entirely new brands like Redbeard Riches, Cards of<br />
Cash, Triple Challenge and The Cash-O-Tron<br />
will debut at the show.<br />
These games take full advantage of the stunning<br />
A640®, which features optimal viewing on a 40-inch<br />
high-definition LCD game screen and an attractive<br />
design creating powerful game experiences with eyecatching<br />
game art. The cabinet comes standard with<br />
a touchscreen LCD button deck and a mechanical<br />
“bash button” to combine the ease of new technology<br />
with the excitement of traditional slot play. An optional<br />
21.5-inch LCD topper will attract players across busy<br />
gaming floors.<br />
Be sure to visit Ainsworth at AHG 2018!<br />
For more information, jump on their website<br />
www.agtslots.com.au or alternatively contact<br />
your local Sales Executive on (07) 3209 6210.<br />
<strong>QHA</strong> REVIEW | 55
AHG EXPO SHOWCASE<br />
ARUZE GAMING: NEW PEOPLE,<br />
POPULAR PRODUCTS<br />
ARUZE GAMING AUSTRALIA HAVE MADE A FEW<br />
CHANGES, ANNOUNCING THE APPOINTMENTS OF<br />
CAMERON LOUIS AS GENERAL MANAGER, MICHAEL<br />
MCCARTHY AS STATE MANAGER OF QUEENSLAND/<br />
NORTHERN TERRITORY, AND LEANNE FULTON AS<br />
BUSINESS DEVELOPMENT EXECUTIVE QUEENSLAND.<br />
Cameron’s career in the gaming industry spans 20<br />
years, most recently as Senior Vice President Asia<br />
Pacific at Interblock. Prior to Interblock, Cameron held<br />
multiple managerial positions at International Game<br />
Technology (IGT) and Ainsworth Game Technology.<br />
Michael’s career in the gaming industry dates back<br />
to 1995, most recently as chief executive officer of<br />
Club8Casino.com.au, Australia’s first online simulated<br />
casino. Michael is currently a board member of the<br />
RSL and Services Clubs Association Queensland,<br />
and carries multiple certifications. With over 10 years<br />
of venue management experience in large clubs and<br />
experience as a hotel operator, combined with a<br />
background of machine sales and LMO experience,<br />
Michael has a full understanding of what venue<br />
managers are looking for from their gaming suppliers.<br />
Leanne’s career in the gaming industry spans 15 years.<br />
She has previously held sales positions at Ainsworth<br />
Game Technology and Shufflemaster. Leanne has a<br />
Certification of Excellence in Gaming Management<br />
from the University of Nevada-Las Vegas. Leanne also<br />
has over nine years’ venue operations experience that<br />
ensures she fully understands the needs of her clients.<br />
Aruze is very excited with the recently released cabinet<br />
“Cube X”. The “Cube X” has a 24” HD monitor,<br />
LCD button panel, fast processor, and ergonomic<br />
design. Our current series “Jungle Cash” and “Cash<br />
Locomotive” are proving very popular with players.<br />
At Aruze we stand by our products, offering first-class<br />
performance guarantees on any Cube X purchase. The<br />
industry-leading two-year performance guarantee is<br />
the first of its kind, and we want our customers to be<br />
100% happy.<br />
Recent installations include Calamvale Hotel, RQ’s<br />
Tavern, Colmslie Hotel, Landsborough Hotel, Parkhurst<br />
Tavern, Centenary Tavern, Forest Lake Hotel, Holland<br />
Park Hotel and the Upper Ross Hotel.<br />
Venues have been more than happy with the game<br />
performance generally but especially impressed with<br />
the nett returns of between 9.3% and 9.8% on higher<br />
than average floor turnover.<br />
With more content due to be released this year, and a<br />
state of the art new cabinet with many years’ life still<br />
to go, venues can purchase with confidence knowing<br />
there is continued gaming support.<br />
ABOUT ARUZE GAMING AUSTRALIA PTY LTD<br />
Aruze Gaming Australia provides state of the art<br />
technology to the casino, hotel and club market. Aruze<br />
Gaming provides a total machine solution for any size<br />
venue. Aruze Gaming are designers and suppliers of<br />
gaming solutions with global branches in America,<br />
Australia, Macau and South Africa.<br />
<strong>QHA</strong> REVIEW | 57
AHG EXPO SHOWCASE<br />
passionate<br />
dependable<br />
At H&L inventory management<br />
is a passion<br />
We pride ourselves on<br />
our understanding of the<br />
hospitality industry<br />
Be assured that our reports<br />
are accurate and not “near<br />
enough” as some others may be<br />
You can always depend on<br />
us to support your business<br />
Call Us 1800 778 340<br />
<strong>QHA</strong> REVIEW | 58<br />
www.hlaustralia.com.au<br />
Australia – making all things POS, possible!
AHG EXPO SHOWCASE<br />
HOW EFFECTIVELY DOES YOUR POS TALK?<br />
Can your POS “talk” and what can it talk to? H&L<br />
Australia has maintained an overall approach to<br />
venues, allowing them to manage and recognise all<br />
aspects of their business including stock control, POS,<br />
workforce, bookings, and loyalty and marketing. All of<br />
our products are able to “talk” to each other, in that<br />
they are integrated or have an interface. This allows<br />
you as a venue owner to fully understand the ins and<br />
outs of your business, and determine what and how<br />
each component is contributing to your bottom line.<br />
SYSNET<br />
Our core H&L product is Sysnet, a hugely popular<br />
POS and inventory management software, that<br />
many hospitality staff are accustomed to or have<br />
had exposure. It has the most comprehensive stock<br />
management system, which handles ordering,<br />
receiving, and cost analysis, and works from the<br />
inside-out, integrating to a range of H&L products<br />
seamlessly. As all integrations are managed inhouse,<br />
there are no glitches or issues as other software may<br />
experience.<br />
WORKFORCE MANAGEMENT<br />
Workforce Management is a result of listening and<br />
responding to many years of feedback from the<br />
hospitality industry. It includes a range of tools and<br />
devices that allow venues to have an “upper hand” in<br />
reducing wage costs, while simultaneously complying<br />
to the complex conditions of the Modern Award<br />
System and Fair Work Act. Workforce Management<br />
allows you to forecast your revenue and set budgets<br />
based on actual sales, and when integrated with<br />
Sysnet allows actual wages and revenue to be<br />
monitored as the week unfolds. Managing wages<br />
in a system that integrates fully to your POS and<br />
payroll software empowers you to truly manage your<br />
business.<br />
BOOKBOOK<br />
BooKBooK is an advanced booking system that<br />
achieves what no other restaurant reservation<br />
application can. Its advanced integration with the<br />
H&L point of sale is what makes it unique — all<br />
bookings, correspondence, customer history, and<br />
table management will appear on the POS. BooKBooK<br />
saves time, with no need to allocate tables or organise<br />
running sheets, while seamlessly handling deposits.<br />
The comprehensive integration ensures that you will<br />
never miss a booking.<br />
ZEN GLOBAL<br />
Zen Global is able to handle your loyalty and<br />
marketing, gift cards, and live sales reporting. It is a<br />
platform which integrates with Sysnet to provide up<br />
to date sales and loyalty information over the cloud.<br />
Gift cards are able to be recharged and redeemed<br />
through the POS. It also consolidates live sales<br />
data from multiple sites to one database. Email and<br />
SMS marketing tools allow you to target customers<br />
based on their dining habits, membership data, and<br />
membership type. This ensures members are getting<br />
the most relevant information to them. All of which is<br />
possible due to the integration between H&L and Zen<br />
Global.<br />
HARDWARE<br />
Simply put, if you don’t have hardware, then you don’t<br />
have point of sale. Our webshop stocks many different<br />
state of the art hardware options and provides easy<br />
access to purchase these components at the click<br />
of a button. We are always on the forefront of new<br />
hardware technology, while simultaneously ensuring<br />
they are reliable, stable, and fit for purpose.<br />
If you are looking to improve profitability, a fully<br />
integrated POS that considers not only your current –<br />
but also future – needs is absolutely imperative.<br />
For more information on H&L’s product suite<br />
or to visit our online store, please look to<br />
www.hlaustralia.com.au.<br />
Feel free to contact CEO Burt Admiraal at<br />
burt@hlaustralia.com.au or 0418 550 005 for<br />
any questions. You can also contact our office on<br />
1800 778 340 or sales@hlaustralia.com.au.<br />
<strong>QHA</strong> REVIEW | 59
Small in size -<br />
Big in stature<br />
In the modern catering and food service<br />
sector, there is a capital element to be<br />
taken into account: space organisation.<br />
Space has been getting smaller and<br />
smaller in order to reduce operational<br />
costs. To address this requires a new<br />
way of thinking about a product:<br />
multi-function, efficient & space saving.<br />
In one word: Kompatto
AHG EXPO SHOWCASE<br />
EFFICIENT SPACE UTILISATION<br />
WITH SMALL FOOTPRINT<br />
Stoddart are Australia’s premier metal fabricators,<br />
engineers and suppliers of food service equipment.<br />
Founded in Queensland in 1959, Stoddart now<br />
manufacture and import a large range of equipment<br />
for food service applications in their 22,500 m2<br />
manufacturing facility in Brisbane. In addition,<br />
Stoddart’s warehouses and sales teams in Sydney,<br />
Melbourne, Adelaide and Perth ensure all regions<br />
of Australia are covered. With over 50 years in the<br />
marketplace, it is incredible to see that Stoddart are<br />
still innovating and leading the industry forward.<br />
In the modern catering and food service sector,<br />
there is a capital element to be considered: space<br />
organisation. To reduce operational costs, allocated<br />
space has been getting smaller. To address this issue<br />
requires a new way of thinking about equipment: multifunction,<br />
efficient, space saving.<br />
In one word: Kompatto.<br />
Being launched by Stoddart in March, the Kompatto<br />
comprises all the cooking modes of a great<br />
professional oven, while packing them into a 519mm<br />
wide footprint. This is space optimisation at its finest,<br />
utilising 40% less space than a conventional combi<br />
oven, allowing more work space without any loss<br />
in production.<br />
Although considered to be of superior quality, “dry”<br />
steam is not always suited to every food type and<br />
desired result. When cooking large food items or<br />
food with particularly dense fibres, it is advisable to<br />
use steam with the proper degree of hydration and<br />
penetration, which will cook the food faster while<br />
preserving the tenderness. So far, the only patented<br />
Steam Tuner system provided by the Kompatto oven<br />
can deliver options for steam.<br />
Kompatto ovens allow the user to determine both the<br />
quantity and the quality of the steam in the cooking<br />
chamber. The Steam Tuner system allows the user to<br />
adjust the degree of steam hydration to the precise<br />
level of dryness or humidity to provide the desired<br />
result.<br />
Also, the Kompatto’s unique Meteo humidity<br />
control system allows for precise and efficient water<br />
consumption with minimal waste. Additionally, the<br />
water needed to reduce steam condensation is used<br />
in a more economical way, reducing consumption<br />
even further.<br />
Like all Stoddart products, the Kompatto is a robust<br />
unit that is built to last and has therefore been<br />
confidently backed with a solid 24-month warranty.<br />
To discover more about this unique product, or to<br />
see a demonstration in one of Stoddart’s operational<br />
demonstration kitchens in each state office,<br />
call 1300 79 1954 or email info@stoddart.com.au<br />
<strong>QHA</strong> REVIEW | 61
TRADE DIRECTORY<br />
CASINO CONSOLES<br />
Footrest, slimline and cashless bases<br />
available. Casino Consoles, the only<br />
name you need when it comes to<br />
professional poker machine bases<br />
and screening.<br />
P: 07 3890 2969<br />
www.casinoconsoles.com.au<br />
COMMERCIAL FITOUTS<br />
Bars, Clubs, Cafes, Restaurants.<br />
Specialists in unique and premium<br />
nationwide commercial fit-outs for<br />
clubs, bars, cafes and restaurants.<br />
P: 1300 426 637 (1300 HAMMER)<br />
E: sales@clubbarconcepts.com.au<br />
www.clubbarconcepts.com.au<br />
SCIENTIFIC GAMES<br />
This new generation of exciting game<br />
content draws on the strength of<br />
Scientific Games to create one of<br />
the most dynamic game libraries<br />
in the market.<br />
P: 07 3458 9180<br />
www.sggaming.com/australia<br />
REFRIGERATION SYSTEMS<br />
Time to upgrade your beverage and refrigeration systems?<br />
Call us for expert advice and all your requirements including:<br />
Quality beer dispensing equipment | Ice machines |<br />
Refrigeration | Custom solutions for all venue sizes | AS5034<br />
Compliancing | Sales, Installation, 24/7 Service.<br />
Phone: 07 3422 0011 www.allsocool.com.au<br />
BEER DISPENSING SYSTEMS - Sales - Service - Installation<br />
Refrigeration | Glycol Equipment | Beer Gas Equipment<br />
| Beerline Cleaning | Electronic Spirit Dispensers | 24/7<br />
Maintenance, Servicing and Repairs. Australia’s largest<br />
manufacturer, installer and suppler to beer dispensing<br />
equipment. Proudly Australian Owned and Operated.<br />
5 Holden Street, Woolloongabba, QLD 4102<br />
Phone: 07 3421 5200 www.andale.com.au<br />
<strong>QHA</strong> REVIEW | 62<br />
PRESTIGE GAMING STOOLS<br />
Comfort at Play<br />
Karo Australia Pty Ltd<br />
P: 02 9980 1431<br />
E: info@karo.com.au<br />
www.karo.com.au<br />
DOWNTOWN DOMESTICS<br />
Too busy to get domestic?<br />
Window cleaning | Building washing<br />
Housekeeping | Carpet / Upholstery<br />
Cleaning | Bond / Spring cleaning |<br />
Emergency cleaning | Pest control.<br />
P: 1300 386 963<br />
www.downtowndomestics.com<br />
CITY PROPERTY SERVICES<br />
Over 25 years of commercial cleaning<br />
services | Compliant with ISA 9001<br />
| Quality assurance | EcoClean<br />
Certified using environmentally<br />
friendly products | Free quotations.<br />
P: 07 3391 2005<br />
www.citypropertyservices.com
TRADE DIRECTORY<br />
PROUD PLATINUM PARTNERS OF THE <strong>QHA</strong>.<br />
COMPLETE FACILITY MANAGEMENT SPECIALISTS<br />
Brisbane | Gladstone | Gold Coast | Sunshine Coast |<br />
Mackay | Toowoomba | Townsville | Wide Bay. Hospitality<br />
cleaning specialist, Hotel refurbishments, Lawns & ground<br />
maintenance, Property & asset management, High pressure<br />
cleaning/ non slip solution specialists.<br />
P: 1800 262 637<br />
www.cmbm.com.au<br />
GLASS RECYCLING MANAGEMENT<br />
Save time, space, money, people and the environment.<br />
Reduce bottle noise inside and outside your venue. Improve<br />
workplace health and safety. Reduce space needed for glass<br />
waste bins. Save money on your current waste charges<br />
Free trial call 1300 306 039 E: info@bottlecycler.com<br />
www.bottlecycler.com<br />
INTEGRATED POS SOLUTIONS<br />
As used by Award Winning Hotels. New Compact<br />
10” Touch Screens available. 10” & 15” Hotel and Bar<br />
POS Solutions.<br />
P: 1300 BIZSTAR 1300 249 782<br />
E: reg@bizstar.com.au<br />
www.uniwell.net.au to find out more.<br />
MARKET LEADING BRANDS IN EQUIPMENT<br />
No matter the size, shape or demands placed on your<br />
business, we have the ability to deliver equipment that is<br />
functional, adaptable and reliable. Convotherm, Waldorf,<br />
Waldorf Bold, Turbofan, Washtech.<br />
Phone: 1800 023 953 E: info@moffat.com.au<br />
Service department: 1800 622 216<br />
ADVERTISE<br />
For more information on advertising in the<br />
<strong>QHA</strong> REVIEW contact<br />
Bryony Brand: 0400 462 843<br />
qhareview@qha.org.au<br />
<strong>QHA</strong> REVIEW | 63
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.<br />
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES<br />
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong><br />
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.<br />
ACCOUNTING/ TAX<br />
Hanrick Curran<br />
Accountants & Strategists<br />
Ph: 07 3218 3900<br />
www.hanrickcurran.<br />
com.au<br />
HLB Mann Judd -<br />
Chartered Accountants<br />
Ph: 07 3001 8800<br />
www.hlb.com.au<br />
Prosperity Advisers QLD<br />
Ph: 07 3007 1971<br />
www.prosperityadvisers.<br />
com.au<br />
FTI Consulting<br />
Ph: 07 3225 4900<br />
www.fticonsulting.com<br />
McGrathNicol<br />
Ph: 07 3333 9800<br />
www.mcgrathnicol.com<br />
Darren S Dickfos Architects<br />
Ph: 07 3358 1786<br />
www.ddarchitects.com.au<br />
Hot Concepts Design and<br />
Construction<br />
Ph: 07 3277 7740<br />
www.hotconcepts.com.au<br />
New Life Restorations<br />
Ph: 1300 356 633<br />
www.newliferestorations.<br />
com.au<br />
Unita Group<br />
Ph: 1300 659 399<br />
www.unita.com.au<br />
BEVERAGES<br />
Accolade Wines<br />
Ph: 07 3252 7933<br />
www.accolade-wines.<br />
com<br />
Treasury Wine Estates<br />
Ph: 03 9685 8000<br />
treasurywineestates.com<br />
Liquor Marketing Group<br />
Ph: 07 3246 5272<br />
www.bottlemart.com.au<br />
EDUCATION, TRAINING<br />
& EMPLOYMENT<br />
Best Security - Security<br />
and Training<br />
Ph: 07 3212 8460<br />
www.bestsecurlty.net.au<br />
Australian Fire Protection<br />
Ph: 1300 803 473<br />
www.austfirepro.com.au<br />
Availio<br />
Ph: 07 3218 3900<br />
www.hanrickcurran.com.au<br />
Eco Synergy Systems<br />
Ph: 0429 820 101<br />
www.ecosynergysystems.<br />
com.au<br />
Choice Energy<br />
Ph: 03 9002 5123<br />
www.choiceenergy.com.au<br />
ELGAS<br />
Ph: 131161<br />
www.elgas.com.au<br />
Leading Edge Energy<br />
Ph: 1300 852 770<br />
www.leadingedgeenergy.<br />
com.au<br />
Make It Cheaper<br />
Ph: 1300 957 721<br />
www.makeitcheaper.com.au<br />
FINANCES, BANKING,<br />
INSURANCE &<br />
INVESTMENTS<br />
Integrity Corporate Finance<br />
Ph: 02 9268 3088<br />
.integrityfinancegroup.com.au<br />
Silverchef<br />
Ph: 07 3335 3392<br />
www.silverchef.com.au<br />
FOOD & ASSOCIATED<br />
BUSINESSES<br />
PFD Food Services<br />
Ph: 07 3906 9726<br />
www.pfdfoods.com.au<br />
Bitesize Coffee Treats<br />
Ph: 02 9723 6500<br />
www.bitesizecoffeetreats.com<br />
GAMING AND RACING<br />
Ainsworth Game<br />
Technology P/L<br />
Ph: 07 3209 6210<br />
www.ainsworth.com.au<br />
<strong>QHA</strong> REVIEW | 64<br />
PJT Accountants &<br />
Business Advisors<br />
Ph: 07 5413 9300<br />
www.pjtaccountants.com.au<br />
Professional Client Services<br />
(QLD) P/L- Accountants &<br />
Business Advisors<br />
Ph: 07 3209 4452<br />
www.pcsqld.com.au<br />
Sage Software Australia<br />
Ph: 02 9884 4000<br />
www.sage.com.au<br />
ARCHITECTS /<br />
REFURBISHMENT/<br />
RECONSTRUCTION /<br />
REPAIRS<br />
Brand & Slater<br />
Architects P/L<br />
Ph: 07 3252 8899<br />
www.brandandslater.<br />
com.au<br />
Paynter Dixon - Design &<br />
Construction<br />
Ph: 07 3368 5500<br />
www.paynter.com.au<br />
Rohrig Hospitality<br />
Ph: 07 3257 4411<br />
www.rohrlg.com.au<br />
Club Bar Concepts<br />
Ph: 1300 426 637<br />
clubbarconcepts.com.au<br />
Asahi Premium<br />
Beverages<br />
Ph: 07 3868 2388<br />
www.schweppes.com.au<br />
Brown-Forman<br />
Australia P/L<br />
Ph: 07 3010 2000<br />
www.brown-forman.com<br />
Carlton & United<br />
Breweries<br />
Ph: 07 3666 4104<br />
www.cub.com.au<br />
Coca-Cola Amatil<br />
Ph: 13 26 53<br />
www.ccamatil.com<br />
Diageo<br />
Ph: 07 3257 0800<br />
www.diageo.com<br />
Lion<br />
Ph: 07 3361 7400<br />
www.lionco.com<br />
Red Bull Australia<br />
Ph: 02 9023 2892<br />
www.redbull.com.au<br />
Samuel Smith & Son<br />
Ph: 07 3373 5777<br />
www.samsmith.com<br />
Sirromet Wines<br />
Ph: 07 3206 2999<br />
www.sirromet.com<br />
Foundation Education<br />
Ph: 1300 130 157<br />
foundationeducation.com.au<br />
Frontier Leadership<br />
Ph: 0423 097 246<br />
www.frontierleadership.edu.au<br />
Industry Graduates<br />
Ph: 1300 038 000<br />
www.industrygraduates.com<br />
Nystrom Relief Managers<br />
Ph: 0487 205 285<br />
www.nystromreliefmanagers.<br />
com.au<br />
Professional Hospitality<br />
Ph: 07 3160 8132<br />
professionalhospitality.com.au<br />
Sidekicker<br />
Ph: 1300 098 375<br />
www.sidekicker.com.au<br />
St John Ambulance Australia<br />
Ph: 07 3253 0552<br />
www.stjohnqld.com.au<br />
ENERGY GAS/POWER<br />
TransTasman<br />
Energy Group<br />
Ph: 1300 118 834<br />
www.tteg.com.au<br />
AON Risk Services -<br />
<strong>QHA</strong> Insurance Brokers<br />
Ph: 07 3223 7512<br />
www.aon.com.au<br />
Green Finance Group<br />
Ph: 0457 883 700<br />
www.greenfinancegroup.<br />
com.au<br />
Hanrick Curran –<br />
Chartered Accountants<br />
Ph: 07 3218 3900<br />
hanrickcurran.com.au<br />
St. George Corporate &<br />
Business Bank<br />
Ph: 07 3232 8911<br />
www.stgeorge.com.au/<br />
corporate-business<br />
Westpac Banking<br />
Corporation<br />
Ph: 07 3350 7750<br />
www.westpac.com.au<br />
Ausure Insurance Brokers<br />
SEQ<br />
Ph: 1300 450 663<br />
www.ausureseq.com.au<br />
Banktech<br />
Ph: 1800 080 910<br />
www.banktech.com.au<br />
BUPA - health insurance<br />
Ph: 134135<br />
(quote ID 2109197)<br />
www.bupa.com.au<br />
Aristocrat Leisure<br />
Industries<br />
Ph: 07 3727 1600<br />
www.aristocrat.com.au<br />
IGT<br />
Ph: 07 3890 5622<br />
www.igt.com.au<br />
Konami Australia<br />
Ph: 02 9666 3111<br />
www.konamiaustralia.com.au<br />
Max Queensland<br />
Ph: 07 3637 1235<br />
www.maxgaming.com.au<br />
Scientific Gaming<br />
Ph: 02 9773 0299<br />
www.scientiflcgames.com<br />
Tabcorp Keno<br />
Ph: 07 3243 4113<br />
www.tabcorp.com.au<br />
UBET<br />
Ph: 07 3637 1370<br />
www.ubet.com<br />
Australian Pokie Consoles<br />
Ph: 0413 261 777<br />
www.clubsandpubs.com.au<br />
Bytecraft Systems -<br />
Gaming Machine Service<br />
Ph: 07 3456 3345<br />
www.bytecraft.com.au
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
Karo - gaming stools<br />
Ph: 02 9980 1431<br />
www.karo.com.au<br />
Ausworld Commercial<br />
Furniture & Design<br />
Ph: 0409 264 212<br />
www.ausworldfurniture.com.au<br />
<strong>QHA</strong> PLATINUM PARTNERS<br />
HOSPITALITY<br />
CONSULTANTS<br />
AHS Hospitality<br />
Ph: 07 5512 6143<br />
www.ahshospitality.com.au<br />
Commercial Licensing<br />
Specialists<br />
Ph: 07 5526 0112<br />
www.clslicensing.com.au<br />
DWS Hospitality<br />
Specialists<br />
Ph: 07 3878 9355<br />
www.dws.net<br />
Graham Brown - Liquor<br />
& Gaming Licences<br />
Ph: 07 3300 1578<br />
Professional Hospitality<br />
Ph: 07 3160 8132<br />
www.professionalhospitality.<br />
com.au<br />
Hunter Technologies<br />
Ph: 1300 693 357t<br />
www.cellarcontrol.com.au<br />
HOTEL BROKERS /<br />
REAL ESTATE /<br />
PROPERTY VALUERS<br />
Power Jeffrey & Co -<br />
Hotel Brokers<br />
Ph: 07 3832 6000<br />
www.powerjeffrey.com.au<br />
CRE Brokers<br />
Ph: 07 5371 0165<br />
www.crebrokers.com<br />
CBRE Hotels<br />
Ph: 0418 886 525<br />
www.cbrehotels.com<br />
Knight Frank Australia<br />
Ph: 07 3246 8888<br />
www.knightfrank.com.au<br />
<strong>QHA</strong> DIAMOND PARTNERS<br />
<strong>QHA</strong> GOLD PARTNERS<br />
Silverchef<br />
Ph: 07 3335 3392<br />
www.silverchef.com.au<br />
Knight Frank Valuations<br />
Ph: 07 3193 6800<br />
www.knightfrank.com.au<br />
HOTEL ENTERTAINMENT<br />
Fox Sports<br />
Ph: 0403 061 412<br />
www.foxsports.com.au<br />
Foxtel for Business<br />
Ph: 1300 720 630<br />
www.austar.com.au<br />
Sky Channel<br />
Ph: 07 3228 6344<br />
Freecall: 1800 251 710<br />
www.skychannel.com.au<br />
Landmark White<br />
Ph: 07 3226 0002<br />
www.landmarkwhite.com.au<br />
MVS National Mackay<br />
Whitsundays<br />
Ph: 07 4847 0737<br />
www.mvsvaluers.com.au<br />
Ray White Hotels<br />
Ph: 02 8016 3810<br />
www.raywhite.com.au<br />
LEGAL<br />
Nightlife - Music & Video<br />
Freecall: 1800 679 748<br />
www.nightlife.com.au<br />
Pro Score - Sporting<br />
Promotions<br />
Ph: 0431 366 800<br />
www.proscore.com.au<br />
Recharge DJs - Brisbane<br />
Ph: 1300 836 832<br />
www.rechargedjs.com<br />
HOTEL & BAR SUPPLIES<br />
BOC Limited -Gas/<br />
Reticulation Supply<br />
Ph: 07 3212 4322<br />
www.boc.com.au<br />
Andale Beverage Systems<br />
Ph: 07 3421 5200<br />
www.andale.com.au<br />
Mullins Lawyers<br />
Ph: 07 3224 0222<br />
Curt Schatz - direct<br />
Ph: 07 3224 0230<br />
www.mullinslaw.com.au<br />
Bennett & Philp Lawyers<br />
Ph: 07 3001 2999<br />
www.bennettphilp.com.au<br />
Broadley Rees Hogan Lawyers<br />
Ph: 07 3223 9121<br />
www.brhlawyers.com.au<br />
Commercial Licensing<br />
Specialists<br />
Ph: 07 5526 0112<br />
www.clslicensing.com.au<br />
Corrs Chambers<br />
Westgarth - Lawyers<br />
Ph: 07 3228 9778<br />
www.corrs.com.au<br />
<strong>QHA</strong> SILVER PARTNERS<br />
Green Finance Group<br />
Independent Liquor Group<br />
Trans Tasman Energy Group<br />
Hanrick Curran<br />
<strong>QHA</strong> BRONZE PARTNERS<br />
Power Jeffrey and Company<br />
Best Security<br />
Rohrig Group<br />
St George Bank<br />
Red Bull Australia<br />
Brand+Slater Architects<br />
BOC Limited<br />
Paynter Dixon<br />
Prosperity Advisers QLD<br />
iCharge Tablets<br />
<strong>QHA</strong> REVIEW | 65
APPROVED<br />
MANAGER’S<br />
LICENCE<br />
RESPONSIBLE MANAGEMENT<br />
OF LICENSED VENUES<br />
TRAINING<br />
McMahon Clarke<br />
Ph: 07 3831 8999<br />
www.mcmahonclarke.com<br />
LIQUOR BUYING GROUPS<br />
Independent Liquor Group<br />
Ph: 07 3713 2751<br />
www.ilg.com.au<br />
Liquor Marketing Group<br />
(Bottlemart)<br />
Ph: 1300 733 504<br />
www.bottlemart.com.au<br />
LIQUOR WHOLESALE<br />
GROUPS<br />
ALM (Australian Liquor<br />
Marketers)<br />
Brisbane: Ph: 07 3489 3600<br />
Townsville: Ph: 07 4799 4022<br />
Cairns: Ph: 07 4041 6070<br />
www.almliquor.com.au<br />
Lotus Filters<br />
Ph: 1300 653 536<br />
www.lotusfilters.com.au<br />
Tru Security Services<br />
Phone: 0452 377 662<br />
<strong>Web</strong>: www.trusecurity.com.au<br />
SUPERANNUATION<br />
lntrust Super Fund<br />
Ph: 07 3013 8700<br />
www.intrust.com.au<br />
Hanrick Curran<br />
Superannuation<br />
Ph: 07 3218 3900<br />
www.hanrickcurran.com.au<br />
TECHNOLOGICAL<br />
PRODUCTS<br />
& SERVICES<br />
<strong>QHA</strong> REVIEW | 66<br />
“HONESTLY THE BEST TRAINING<br />
SESSION! FUN AND LIGHT-HEARTED<br />
WHILE BEING VERY INFORMATIVE AND<br />
KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />
OTHER COURSES OFFERED:<br />
Online RSA/RSG Training<br />
Gaming Nominee Training<br />
Employment Relations Training<br />
Employment Relations <strong>Web</strong>inar<br />
Responsible Management of Licensed Venues<br />
Training is a mandatory training requirement<br />
for those applying for a liquor licence, and<br />
applicants for an Approved Manager’s Licence.<br />
Training is offered face to face at regional<br />
centres throughout Queensland.<br />
For more information please contact the<br />
<strong>QHA</strong> Training Centre<br />
Ph: 07 3221 6999 Fax: 07 3221 6649<br />
Email: training@qha.org.au<br />
<strong>Web</strong>: www.qha.org.au<br />
MEDIA/MARKETING<br />
iCharge Tablets<br />
Ph: 1300 852 636<br />
www.icharge.net.au<br />
POINT OF SALE<br />
Bepoz Retail Solutions<br />
Ph: 1300 023 769<br />
www.bepoz.com.au<br />
CashPoint Payment Solutions<br />
Ph: 1300 286 626<br />
www.cashpoint.com.au<br />
lnCash ATMS<br />
Ph: 1300 800 660<br />
www.incash.com.au<br />
PRINTING / GRAPHIC<br />
DESIGN<br />
Platypus<br />
Ph 07 3352 0300<br />
www.platypusgraphics.com<br />
Easil - Graphic Design<br />
Ph: 1300 032 745<br />
www.easil.com<br />
SECURITY / CLEANING<br />
Best Security<br />
Ph: 07 3212 8460<br />
www.bestsecurity.net.au<br />
Bluey’s Cleaning Solutions<br />
Ph: 1800 925 925<br />
www.blueys.net.au<br />
Cap Security Services Pty Ltd<br />
Ph: 07 3892 7777<br />
www.capsecurity.com.au<br />
Clear to Work - Police Checks<br />
Ph: 07 3899 1123<br />
www.cleartowork.com.au<br />
Challenger Services Group<br />
Ph: 07 5668 3133<br />
www.csgroup.com.au<br />
CMBM Facility Services<br />
Ph: 07 3391 1040 /<br />
0419 708 715<br />
www.cmbm.com.au<br />
First2Click<br />
Ph: 1300 765 385<br />
www.unidapsolutions.com.au<br />
Big Ass Fans<br />
Ph: 1300 244 277<br />
www.bigassfans.com.au<br />
Bytecraft Systems<br />
Ph: 07 3456 3345<br />
www.bytecraft.com.au<br />
Eco Synergy Systems<br />
Ph: 0429 820 101<br />
www.ecosynergysystems.<br />
com.au<br />
JB Hi-Fi Commercial<br />
Division<br />
Ph: 07 3360 9925<br />
www.jbhifi.com.au<br />
QIKID<br />
Ph: 1300 553 256<br />
www.qikid.com<br />
Scantek Solutions<br />
Ph: 1300 552 106<br />
www.scantek.com.au<br />
Time Target<br />
Ph: 07 3137 1133<br />
www.timetarget.com<br />
ViMedia<br />
Ph: 1300 846 334<br />
www.klackit.com<br />
TRANSPORT<br />
A.P. Eagers Limited<br />
Ph: 07 3109 6731<br />
www.apeagers.com.au<br />
Black and White Cabs<br />
Ph: 07 3860 1800<br />
www.blackandwhltecabs.<br />
com.au<br />
WASTE MANAGEMENT<br />
Bottlecycler<br />
Ph: 0434 416 540<br />
www.bottlecycler.com
IGT & <strong>QHA</strong> GOLF DAY<br />
TUESDAY 13TH MARCH<br />
PELICAN WATERS GOLF CLUB<br />
ENQUIRIES TO<br />
phone (07) 3221 6999 | email kmott@qha.org.au | web qha.org.au
IT’S ALL ABOUT WHAT’S INSIDE<br />
From the inspired artists at our design studios to the technical expertise of our mechanical engineers, our core<br />
value of passion drives everything we do. Our goal is to give you more of what works for you and your customers<br />
like our new range of Venue Management Solutions, and leading-edge cabinets to transform your floor.<br />
Immerse yourself in our diverse portfolio that illustrates both choice and flexibility for your venue.<br />
Visit us at stand 1 at the Australasian Hospitality & Gaming Expo<br />
to see how we can build on your success, together.<br />
EVERY ELEMENT. EVERY INNOVATION. EVERYTHING WE HAVE.