Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
b) Enters the data, and collects the local currency equivalent in cash or
debits it from the customer’s account;
c) Requests the Senior Customer Services Officer-cash to send her or him
the travelers’ checks and receives same;
d) Makes the customer fill in the blanks on the purchase agreement and
signs on it;
e) Delivers the travelers’ cheque to the customer, makes her or him sign on
the face of each cheque;
f) Pays the balance in foreign-currency notes to the customer, in accordance
with the provisions of the pertinent directive of the NBE; and
g) Surrenders the foreign and local-currency notes to the Senior Customer
Services Officer-Cash after balancing the day’s cash transaction, and the
tickets to the Branch Controller.
The Customer Services Officer-Checker
a) Receives and examines the travel document and the application form
against the checklist, then makes sure that they are complete;
b) Writes the permit-reference number generated by the system on the
letter of application for the issuance of travelers’ cheques and money
notes;
c) Forwards the travel document and application to Customer Service
Manager for permit approval;
d) Authorizes the transaction if payment is in her/his authorization limit;
and
e) Writes the amount sold and the air ticket number on the pass port and
put the banks stamp.
The Customer Service Manager
a) Receives and examines the travel document and the application form and
CATS Procedure | 80