Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
e) Collects the amount of money to be transferred, including bank charges;
f) Debits the customer’s account if the amount of money to be debited is
within her/his payment-authorization limit, otherwise requests dual
authorization from the concerned Customer Service Officer
Checker/Customer Service Manager;
g) Forwards the application form to the Customer Service Officer Checker/
Customer Service Manager, so as to check and authorize the transaction ;
h) Hands over the deal slip (customer advice) to the remitter by keeping its
confidentiality; and informs the customer to tell the security number, test
question and answer to the beneficiary;
i) Balances her/his cash at the end of the cash hour against the system
balance and delivers the application form/letter of instruction to the
Branch Controller and the cash to the Senior Customer Services Officercash.
The Customer Services Officer-Checker/ the Customer Services
Manager
a) Checks the correctness of the application form submitted;
b) Authorizes the transfer within her/his authorization-limit ; and
c) Produces the deal slips after confirming that the cash has been received
or the appropriate account has been debited.
The Branch controller
a) Receives the application form and checks the proper posting in the
system;
The Senior Customer Services Officer-Accounts
a) Follows-up the daily balance of LMTS payable account against the system
tracer;
b) Forwards long outstanding items for write back approval (refer to the
bank’s suspense management procedure):and
CATS Procedure | 72