Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
,forwards the letter of delegation to Senior branch controller for
maintaining it in the mandate file and send copy to Senior Customer
Service officer–Accounts for future reference ;and
c) Verifies the delegated person signature against the signature
specimen and identifies the delegated person ID card at the back of
the letter at the time of receiving letter of payment instruction; and
d) Forwards letter of payment instruction to Customer Service officer for
further processing.
Senior Customer Service Office –Accounts
a) Receives the approved letter of delegation for the future reference;
and
b) Verify and identify the delegated customer before handing cheque
books, advice and statement of accounts;
6.2.2 Outgoing Local Money Transfer
The Customer Services Officer/Maker
a) Receives the money transfer application form/Letter of payment
instruction (Refer FORM: CBECATS104) from the customer. If the
remitter is corporate customer, a stamped application should be
presented.
b) Authenticates the signature of the account holder/authorized signatory, if
the transfer is made from account;
c) Receives the application/letter of payment instruction from the person
who has been lawfully delegated for the purpose if the remitter is
Corporate customer and the transfer is requested from customer’s
account ;
d) Interviews the customer to compare the details therein and inputs into
the system the beneficiary name, remitter name, test question and
answer, and amount;
CATS Procedure | 71