Revised CATS Procedure Dec.20161

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COMMERCIAL BANK OF ETHIOPIA December 1, 2016 whole balance to the customer new account in case the case of loss of passbook; f) Effects payment as per the payment procedure if the customer wishes to paid cash; and g) Cancels the passbook, if any, and forwards it to the Branch Controller. The Customer Services Officer/Checker a) Makes sure that there are no wrong debit/credit entries in the account, as well as, no credit/debit entries in transit; b) Checks the entry that brings about the closure of the account with in her/his limit and authorizes the transaction; and c) Makes sure that the passbook is collected from the customer; The Customer Service Manager/Branch Manager a) Interviews the customer before closing the account. If the customer is dissatisfied with the service further corrective measure should be taken immediately and notes the causes of dissatisfaction for management further action. b) Collects the unused cheque(s) along with the letter indicating the range of unused cheques from the customer and writes the word “Void” on each cheque leaf; c) Checks and authorizes the transaction with in her/his limit; d) Registers the unused cheques returned into the system. The Branch Controller a) Receives the unused cheque or the passbook and ticket and cheques the presentation and accuracy thereof; b) Places the documents (account-opening application form, unused cheques/passbook) in the “closed account” file in order; c) Registers the unused cheques and destroys them in the presence of CATS Procedure | 65
COMMERCIAL BANK OF ETHIOPIA December 1, 2016 Customer Service Manager and the Customer Service officer Maker within fifteen days of the account closure; and d) Files the minute held for the destroying the unused cheques signed by all presented in the specified venue and time to destroy the unused cheques. CATS Procedure | 66
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1.2 Definitions COMMERCIAL BANK OF
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9.20 Key management COMMERCIAL BANK
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Revised CATS Procedure Dec.20161

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