Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
whole balance to the customer new account in case the case of loss of
passbook;
f) Effects payment as per the payment procedure if the customer wishes to
paid cash; and
g) Cancels the passbook, if any, and forwards it to the Branch Controller.
The Customer Services Officer/Checker
a) Makes sure that there are no wrong debit/credit entries in the account, as
well as, no credit/debit entries in transit;
b) Checks the entry that brings about the closure of the account with in
her/his limit and authorizes the transaction; and
c) Makes sure that the passbook is collected from the customer;
The Customer Service Manager/Branch Manager
a) Interviews the customer before closing the account. If the customer is
dissatisfied with the service further corrective measure should be taken
immediately and notes the causes of dissatisfaction for management
further action.
b) Collects the unused cheque(s) along with the letter indicating the range of
unused cheques from the customer and writes the word “Void” on each
cheque leaf;
c) Checks and authorizes the transaction with in her/his limit;
d) Registers the unused cheques returned into the system.
The Branch Controller
a) Receives the unused cheque or the passbook and ticket and cheques the
presentation and accuracy thereof;
b) Places the documents (account-opening application form, unused
cheques/passbook) in the “closed account” file in order;
c) Registers the unused cheques and destroys them in the presence of
CATS Procedure | 65