Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
b) Checks all account opened are not given multiple customer ID if the
customer do have an account at other branch(s)
c) Checks daily account opening report and all the account opening
documents; authenticate account opening documents like ID card, power
of agency, trade license, memorandum of associations… from the
concerned organ for documents issued within or nearby cities.
d) Requests in writing other branches to authenticate the genuineness of
documents issued in other cities on behalf of the base branch by sending
the required documents,
e) Follows-up accounts opened with zero balance is credited with the
minimum initial deposit amount within a month and inform the branch
manager for closure ;
f) Receives the response from the document issuing organ; and inform the
Manager or the CSM if the documents found to be counterfeited; and
g) Submits the authenticated documents to senior branch controller/branch
controller for filing.
The Senior Customer Services Officer-Accounts
a) Forwards the customer cheque request to the CATS - CPC for cheque
personalization; and
b) Ensures that cost of cheque books are collected from the customer
account.
II.
Fixed-Time Deposit Contract
The Customer Service Manager/Branch Manager
a) Deals with the customer to set the amount of money to be deposited, the
period of fixed-time/term and the interest thereon that would accrue to
her or him;
b) Requests the customer to fill out the application and contract(Refer form
CBECATS004) designed for the purpose;
CATS Procedure | 60