Revised CATS Procedure Dec.20161
COMMERCIAL BANK OF ETHIOPIA December 1, 2016 c) Receives the response from the document issuing organ or from KYC Analyst; Place posting restriction and inform the pertinent authorities if the document is counterfeited. The Branch Controller a) Collects all the documents from the Customer Services Officer-Checker submitted for the opening of an account and makes sure that the account is opened as per the Bank’s pertinent policy and procedure; b) Makes sure that the name of the newly opened account holder is not in the mal-operation list for all current accounts opened; c) Signs on the documents to ascertain the correctness and accuracy of the newly opened accounts; d) Makes sure that all opening document received agree with the daily opened account list on the system. e) Opens a new mandate file in the name of the account holder and keeps all relevant documents under the senior branch controller or his/her custody. f) Copies and forward all the relevant documents for saving accounts opened by corporate customers, all demand deposit account and any other suspicious new accounts to KYC Analyst/Customer Service Manager (in the absence of KYC analyst) and follow-up the authentication within fifteen days. g) Collects the authenticated documents and keeps with the opening documents. The KYC analyst-at Branch a) Checks daily account opened for fulfillment of customer information per the KYC requirement of the bank CATS Procedure | 59
COMMERCIAL BANK OF ETHIOPIA December 1, 2016 b) Checks all account opened are not given multiple customer ID if the customer do have an account at other branch(s) c) Checks daily account opening report and all the account opening documents; authenticate account opening documents like ID card, power of agency, trade license, memorandum of associations… from the concerned organ for documents issued within or nearby cities. d) Requests in writing other branches to authenticate the genuineness of documents issued in other cities on behalf of the base branch by sending the required documents, e) Follows-up accounts opened with zero balance is credited with the minimum initial deposit amount within a month and inform the branch manager for closure ; f) Receives the response from the document issuing organ; and inform the Manager or the CSM if the documents found to be counterfeited; and g) Submits the authenticated documents to senior branch controller/branch controller for filing. The Senior Customer Services Officer-Accounts a) Forwards the customer cheque request to the CATS - CPC for cheque personalization; and b) Ensures that cost of cheque books are collected from the customer account. II. Fixed-Time Deposit Contract The Customer Service Manager/Branch Manager a) Deals with the customer to set the amount of money to be deposited, the period of fixed-time/term and the interest thereon that would accrue to her or him; b) Requests the customer to fill out the application and contract(Refer form CBECATS004) designed for the purpose; CATS Procedure | 60
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COMMERCIAL BANK OF ETHIOPIA December 1, 2016<br />
c) Receives the response from the document issuing organ or from KYC<br />
Analyst; Place posting restriction and inform the pertinent authorities if<br />
the document is counterfeited.<br />
The Branch Controller<br />
a) Collects all the documents from the Customer Services Officer-Checker<br />
submitted for the opening of an account and makes sure that the account<br />
is opened as per the Bank’s pertinent policy and procedure;<br />
b) Makes sure that the name of the newly opened account holder is not in<br />
the mal-operation list for all current accounts opened;<br />
c) Signs on the documents to ascertain the correctness and accuracy of the<br />
newly opened accounts;<br />
d) Makes sure that all opening document received agree with the daily<br />
opened account list on the system.<br />
e) Opens a new mandate file in the name of the account holder and keeps all<br />
relevant documents under the senior branch controller or his/her<br />
custody.<br />
f) Copies and forward all the relevant documents for saving accounts<br />
opened by corporate customers, all demand deposit account and any<br />
other suspicious new accounts to KYC Analyst/Customer Service Manager<br />
(in the absence of KYC analyst) and follow-up the authentication within<br />
fifteen days.<br />
g) Collects the authenticated documents and keeps with the opening<br />
documents.<br />
The KYC analyst-at Branch<br />
a) Checks daily account opened for fulfillment of customer information per<br />
the KYC requirement of the bank<br />
<strong>CATS</strong> <strong>Procedure</strong> | 59