Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
l) Opens the new account in the system by using the customer ID created in
the branch or other CBE branches. Writes the system generated account
number on the deposit slip, on the application form and on the chequerequisition
slip.
m) Writes her/his name and signs on the application form on the space
provided thereof—that is, where it says “Name and signature of the
Maker”—and forwards all the documents submitted to her or him to the
Customer Services Officer/Checker for checking and co-authorization.
n) Receives the original documents from the Customer Services
Officer/Checker, and collects the cash or cheque to be deposited, counts it
physically and then compares the amount with the denominations
written on the deposit voucher and posts the transaction.
o) Subscribes mobile alert privilege to the customer by checking the validity
of the telephone number filled by the customer.
p) Delivers original documents (ID card, trade license and other relevant
received documents), the deal slip, passbook (for saving), the gift package
and the welcome note to the customer. The passbook shall be delivered to
the customer upon letting him/her sign on the passbook register book. A
separate passbook register book shall be used to record account opening
made while providing van based banking or off-branch banking services.
q) Scans the customers’ signature and relevant particulars and link with the
account.
r) Passes the voucher to the Branch Controller.
s) Balances her/his cash on a half day and end of the cash hour and hands it
over to the Senior Customer Services Officer-Cash.
The Customer Services Officer-Checker
a) Makes sure that the account-opening documents are properly prepared
and the opened accounts are authentic;
b) Makes sure that the customer’s name is not on the mal-operation list for
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