Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
and identifies her/him.
b) Activates the record by updating any additional information about the
customer, if the customer is created as prospect customer previously,
c) Ascertains that the name of the applicant requesting to open a demanddeposit
account does not appear on the mal-operation list.
d) Issues an account-opening application form (refer Form:CBECATS001 and
FORM: CBECATS002), a cash or a check deposit form (Form:CBECATS101
and FORM: CBECATS102), to be filled out by the applicant, and guides her
or him on how to fill out the opening application form.
e) Explains to the customer the e-payment channels in terms of the value
added benefits to the customer ;
f) Issues application form for VISA card, mobile banking and internet
banking(Follow the E-payment procedure for detail work flow)
g) Checks that the required documents are properly filled out and signed by
the applicant. If the customer uses thumb print, however, she or he shall
attest the thumbprint, affixing thereto a rubber stamp that reads “Signed
before me.”
h) Takes the customer thumb print in the presence of two witness one from
the bank officers and the other from the customer side, if the customer is
blind; If the customer is unable to present a witness from his side the
Customer Service Manager/Branch Manager shall sign as a witness and
the Customer Service officer affixing thereto a rubber stamp that reads
“Signed before me.”
i) Takes the customer’s finger print through the Bio-metrics device.
j) Makes the customer fill out the first cheque-requisition form in case
demand deposit account ;
k) Takes customer picture by using the digital camera configured with the
system and attach to the account details;
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