Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
5.1.1 Merging Customer ID
Existing Customer IDs can be merged together for offering better service and
proper recording.
a) The customer can lodge merger of existing customer’s ID at any of the
branch he/she has an existing customer ID to be merged.
b) Customer can also lodge merger of existing customer’s ID at CATS CPC.
c) Branches /CATS CPC shall verify the request and merge the existing
customer ID;
‣ Verify the customer ID‘s to be merged together are of the same
customer (refer form CBECATS003) and ensure the customer has
confirmed same thereof.
‣ Verify the correct customer information are incorporated on the
system and adjust if necessary.
5.2 Account and Contract Maintenance
The customer can lodge account opening request either of the following
ways:
a) At any CBE branches and service outlets;
b) At CATS CPC for opening of more than one account in different branches
and opening of account to be opened on special approval like ECX and
Government accounts.
5.2.1 Opening of Account at Branch Level
I. Saving and Demand Accounts
The duties and responsibilities of each performer of the Bank involved in the
account-opening procedure are the following:-
The Customer Services Officer/Maker
a) Receives the pertinent document from the customer, based on the type of
account that she or he wants to open and the requirements set thereof,
CATS Procedure | 55